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OFFICE HOURS
Mon – Sun 7.30am – 4pm
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Plumbing Quotes Over The Phone

Plumbing Quotes Over The Phone

Plumbing quotes over the phone are meaningless without any validation as they are based on perception rather than experienced observation and onsite investigation. Every day we receive phone calls asking us to diagnose a plumbing, drainage or gas problem over the phone. We can only talk in generalities based on the vague information we are given.

Generally, after receiving this general broad sweeping advice, we are then asked how much we would charge to undertake the repair. We then have to explain it’s impossible to give any accurate pricing over the phone without an onsite investigation to diagnose the actual problem.

Whywait Plumbing will never give plumbing quotes over the phone

“When we are asked to diagnose and quote a plumbing problem over the phone, we put on our genie costume and look into our crystal ball.”

The reality is every plumbing problem is unique in its own way. Despite what you think, plumbing installations can be complicated.

Regrettably, 90% of the plumbing infrastructure in any building is concealed.

So what you are observing and attempting to describe to us over the phone is regularly wholly the reverse of what is transpiring under your floor or in the wall.

Sending us photos or videos can be of assistance. Even so, they still only show the extent of the problem, not the actual cause. But the reality is we always cannot give you plumbing quotes over the phone as photos and videos never tell the complete story.

No Professional Plumber Will Give Plumbing Quotes Over The Phone

No professional plumber, no matter how experienced they are can ever give legitimate plumbing quotes over the phone. There is only one way to diagnose a plumbing problem, and that is by an onsite investigation. No matter what you think, you can visually observe, you only see part of the potential problem at best. No two plumbing installations are ever wholly the same no matter how alike they may appear.

Unfortunately, there are too many plumbers who will give quotes over the phone. This is entirely unprofessional and no more than a marketing ploy to entice you to engage them to come to solve your problem. Think about it would you expect a doctor to diagnose a medical condition over the phone. In reality, it’s actually easier to diagnose a medical problem over the phone than it is a plumbing problem, but no doctor will do so without first examining you.

I guarantee that 99% of the time that the plumbing quotes over the phone increase within ten minutes of the plumber’s arrival. This will always be explained away by a myriad of excuses that your description of the problem was not accurately disclosed. It will always be your fault.

The reason the quote they provided to you over the phone increases is simple. Once onsite, the plumber can have a better understanding of all the variables. Even then, once they start on the repairs, there are frequently multiple changes to the cost as more faults appear that were not detected in the initial visual inspections.

Google Searches Do Not Make You a Plumber

It’s continuously amusing talking to someone who has done a Google search to locate what the remedy to their plumbing problem is. Usually, they have already decided what rectification work is required and are ringing getting multiple plumbing quotes over the phone.

It is my experience that 90% of the time the diagnosis is wrong, which in turn ensures the remedy they have decided upon on Google is wrong.

After their Google search, they further confuse themselves by talking to multiple plumbers which just creates further confusion. Ultimately every decision then only becomes about price so they choose a plumber who will come to site for free who advertises “No Call Out Fee”.

Once again, this is a fallacy because no legitimate plumbing business can come to your house for free. Sending a fully equipped truck with a licensed plumber costs at least $150 so I guarantee you will pay all of the costs in one way or another.

Plumbing Problems Are A Challenge For Both Plumber and Client

The reality is solving plumbing problems takes time and patience. We accept that finding a reputable plumbing company can be daunting as often you need to act quickly when a plumbing emergency occurs.

Solving a plumbing problem that is not completely obvious such as water leaking out of a wall can be frustrating. Here at Whywait Plumbing, we are specialist maintenance plumbers so we know that a leak can be occurring in a multitude of locations and running internally until it finds a route to flow freely. That is why we don’t smash open walls or floors to look for the problem but instead use our leak detection equipment to pinpoint the location of the leak.

For a client, this can create a perception we are procrastinating, but the reality is we are using our experience to solve the problem. When it comes to maintenance plumbing, hiring an experienced specialist who is older and wiser will always remove the misconceptions.

Regrettably, plumbers are only remembered for the terrible events that occur, such as a burst pipe or overflowing sewage. Due to the emergency type situations that most people call a plumber, there are numerous misconceptions about what a plumber can do and cannot do quickly. In too many circumstances, this is aligned to the cost rather than the outcome.

Do yourself a favour always and engage a plumber that is clearly experienced and been around a while. Above all else, avoid the temptation to get plumbing quotes over the phone. You need to ensure that your plumber comes to the site and undertakes a thorough site inspection before any work is undertaken.

If you need assistance on any plumbing, drainage or gas problem, call us 24/7 on (07) 55804311 as we have 43 years of experience in solving dilemmas that others cannot.

How to avoid house flooding this Christmas

How to avoid house flooding this Christmas

This Christmas I can guarantee that burst plastic water reticulation pipes or burst flexi hoses will create more emotional stress and insurance claims than fires and burglaries combined.

How to avoid house flooding is becoming more challenging as we continually add more and more water connections inside our homes. Insurance companies are experiencing year on year increases in ever-increasing water damage insurance claims. The average insurance claim from internal water damage flooding has increased from $17627 in 2014 to $30361 in 2018.

how to avoid house flooding is why whywait Plumbing recommend when your house is empty to turn off your water supply
A collapsed ceiling from a water deluge above caused by a burst pipe

If you are going away on holiday this Christmas and New Year holiday season and leaving your home empty then I only have one recommendation. And that is before you drive off walk over to your water meter box and turn off the water supply.

How to avoid house flooding is simple if you turn your water off at the council water meter. By undertaking this simple task I can 100% guarantee you will not arrive home to a flooded house caused by a burst water pipe.

I’ve written frequently over the last 10 years about the issues we see every week with homes getting flooded. We’ve witnessed an ever-increasing amount of homes having plastic water pipes and flexi hoses being installed. In turn, we have seen an ever-increasing number of burst flexi hoses and split plastic pipes flooding homes.

In all likelihood even if you have copper water pipes you will still have multiple flexi hoses in your home. They will exist commonly in both residential and commercial buildings under the kitchen sink, under the bathroom vanity basins, under the toilet cistern and under the laundry tub.

Every flexi hose is potentially a ticking time bomb. It has become so common that we attend to burst flexi hoses every day. In 1 hour a burst flexi hose can discharge 1500 litres of water so in 1 day that could be 36000 litres of water. We’ve all experienced how far a spilt glass of water runs on a floor so imagine how far 108000 glasses of water will run.

We have multiple solutions available to prevent flooding in your home ranging from AquaTrip valves at the boundary that turns the water off automatically to individual auto shut off valves for flexi hoses.

If you have any concerns about your water pipes, flexi hoses, fridge connections or valves in your home and don’t want to have one of our plumbers spending part of Christmas Day with you then call us today.

In 2019 as we have done so for the last 43 years we will continue to provide full plumbing, drainage and gasfitting services every day up to and right through the upcoming Christmas holiday and 2020 New Year holiday period.

Our normal emergency plumbing services will be available 24/7 as always on:

  • Christmas Day, Wednesday 25 December
  • Boxing Day, Thursday 26 December
  • New Years Day, Wednesday 1 January

Public holiday diagnostic fees will apply to all call outs on those days except for Whywait Service Partners.

I’m always mindful that Christmas greetings can become superficial but even so everyone here at Whywait Plumbing Services wishes you and your family a Merry Christmas and a prosperous 2020. Remember the best of gifts around your Christmas tree on 25 December in the presence of a happy family with a toilet that flushes and a tap that turns off.

What is a Form 4

What is a Form 4

We are frequently asked by clients why we are charging them for a Form 4. The simple answer is because it’s the law.

The reality is the Form 4 system for plumbing and drainage work has existed for over 20 years.

Originally licenced plumbers were required to submit a Form 4 to the local authority plumbing inspectors. On the Gold Coast that meant we submitted them to City of Gold Coast’s Plumbing and Drainage section when undertaking replacement of part of the sewer house drain or water main or replacing a hot water service.

In 2012 legislative changes required that we lodge them with the Department of Housing and Public Works through the Plumbing Industry Council, (PIC) and for the first time we had to pay a fee for lodging a Form 4 of $25.90. In 2014 the QBCC took over the Form 4 process as part of their assuming responsibility for plumbing occupational licensing.

Once a Form 4 is lodged, then it is subject to a random compliance auditing process to ensure the work is compliant with the Plumbing and Drainage Act 2018 and the Plumbing and Drainage Regulation 2019. This is undertaken to ensure the work is being conducted to the highest standards to protect everyone’s wellbeing, health and safety.

Whywait Plumbing has always supported the Form 4 process as it ensures that all work on your property is compliant and is registered with both QBCC and City of Gold Coast. If you have a significant insurance claim involving a plumbing failure, an accessor can quickly backtrack to ensure that the work was undertaken legally and compliantly.

Ultimately a Form 4 is there for the homeowner’s protection.

What is plumbing & drainage work notifiable work?

The definitions of notifiable work changed on 1 July 2019. These changes were to ensure clarity and usability, coupled with cost-effective plumbing laws and regulations for plumbers and property owners.

There are essentially twelve categories of notifiable plumbing and drainage work that require a Form 4 which are:

  1. Extending water supply pipes – this is any work on water reticulation pipes other than a fire service on an existing building
  2. Extending or removing a fire service – this applies to any class 2-9 building with a development approval as per schedule 2 of the Building Act 1975
  3. Existing sanitary plumbing – this any work on an existing building where sanitary plumbing is removed, replaced, altered or extended
  4. Existing sanitary drainage – this any work on an existing class 1 to class 10 building involving extending, replacing, altering or removing any part of the sanitary drain system apart from a combined sanitary drain plus it also applies to extensions or alterations to a class 1 building
  5. Temperature control devices – this is any work with a TMV or tempering valves in any existing building requiring installing, replacing or removing a valve plus it also applies to extensions or alterations to a class 1 building
  6. Water heaters – this is any work undertaken in any existing building requiring installing, replacing or removing a hot water heater plus it also applies to extensions or alterations to a class 1 building
  7. Backflow prevention devices – this is any work with a testable backflow device or dual check valve in any existing building requiring installing, replacing or removing a valve plus it also applies to extensions or alterations to a class 1 building
  8. Greywater treatment plants – this any work involving the installation of a greywater use system that includes a greywater treatment plant installed in a sewered area where the plant generates less than 3kL of greywater daily or for replacing a greywater plant
  9. Fixtures in class 1 or class 10 building – this is any work required for installing a new fixture or relocating an existing fixture in an existing class 1 or class 10 building plus it also applies to extensions or alterations to a class 1 building
  10. Fixtures for class 2 to 9 buildings of 1 or 2 storeys – this is for all work other than sanitary drainage required for installing or relocating a fixture provided the work is for an existing class 2 to 9 building up to two storeys above ground
  11. Sanitary drains – this is any work undertaken to seal a sanitary drain after the connection point to the council sewer or a treatment plant
  12. Sealing supply pipes – this is any work undertaken to seal a water supply pipe after the council water meter provided the work is for an existing class 2 to class 9 building

The QBCC publish simple guides to what is notifiable work and the definitions of building classes as defined in the Building Code of Australia which you can download below:

Form 4 notifiable work compliance

Every reputable professional plumber, I know 100% supports the notifiable work system. It ensures for homeowners and property owners that all work undertaken on their property is performed to the standards required.

If you have had plumbing or drainage work undertaken that you have not been supplied with a Form 4 as per the form shown above and is covered in the categories listed then, you need to report it to the QBCC now or call them on 139333. Ultimately high-quality plumbing and drainage protects your health.

If you are uncertain or need assistance contact us on (07) 5580 4311 and we will give you our considered opinion. Ultimately all plumbing work is not about guesswork; it is about compliance with the law, and the law is the Plumbing and Drainage Act 2018.

Its 99.9% certain that Plumbers don’t have Supermans X-ray Vision

Its 99.9% certain that Plumbers don’t have Supermans X-ray Vision

X-ray Vision Would Be a Plumbers Dream Come True

Anyone who knows me is aware I frequently state that when we get a plumbers licence, we didn’t also get given a pair of Superman’s glasses with X-ray vision.
Plumbing infrastructure is 90% concealed in walls, floors and underground. The ability for a plumber to transform into Superman and see-through physical objects would be an obvious solution when you have problems.

As Plumbers and Electricians are only too aware many people think we possess X-ray vision when it comes to solving their concealed infrastructure issues. There is always a sense of irony in the fact that people will make multiple visits to a doctor to get a diagnosis of a health problem. But believe we only need one visit to diagnose a complex issue in their plumbing, gas or electrical infrastructure.

Looking after your plumbing infrastructure can be challenging when most of the infrastructure is concealed. Most people are vaguely aware there are water pipes and drainage pipes somewhere that connects to their bathrooms, kitchen and laundry.
The vague awareness only transforms into reality when the infrastructure stops working. A leaking water pipe or a blocked toilet suddenly create a perception that something is wrong somewhere.

That’s when you call a plumber to investigate. Often this is where the “fun” starts as we arrive at your home to see exactly what you can see. This means we have to start investigating. Depending on the problem investigating is a process of elimination.

Plumbing Quotes Over The Phone 3This is why I say Superman’s X-ray vision would solve so many problems for us. Ultimately all we can call upon as Plumbers is our knowledge and experience to eliminate possibilities. Yes, there is the technology we can use. The limitations of the technology are endless with equipment such as a CCTV drain camera being useless to use on a blocked drain as ultimately all we can see is dirty water.

This is why I say Superman’s X-ray vision would solve so many problems for us. Ultimately all we can call upon as Plumbers is our knowledge and experience to eliminate possibilities. Yes, there is the technology we can use. The limitations of the technology are endless with equipment such as a CCTV drain camera being useless to use on a blocked drain as ultimately all we can see is dirty water.

Here at Whywait, I believe we have invested wisely over the years in technology and continue to do so. Equipment such as CCTV drain cameras, sonar locators, pipe tracers, gas detectors, leak detection equipment and much more. Much of the investigative technology we utilise derives from medical technology, so it is continuously evolving.

I’m looking forward to the day when we can access portable X-ray or sonar equipment that will allow us to see clearly the location of infrastructure in your walls, floors and underground.

Ultimately I still believe its the experience and patience of our Plumbers to investigate your problems and eliminate the possibilities before we jackhammer up your floor or smash open your walls.

Here at Whywait, I believe we have invested wisely over the years in technology and continue to do so. Equipment such as CCTV drain cameras, sonar locators, pipe tracers, gas detectors, leak detection equipment and much more. Much of the investigative technology we utilise derives from medical technology, so it is continuously evolving.

I’m looking forward to the day when we can access portable X-ray or sonar equipment that will allow us to see clearly the location of infrastructure in your walls, floors and underground. Ultimately I still believe its the experience and patience of our Plumbers to investigate your problems and eliminate the possibilities before we jackhammer up your floor or smash open your walls.

Does Your Insurance Cover All Water Leaks?

Does Your Insurance Cover All Water Leaks?

Here at Whywait Plumbing, we frequently get a phone call asking does insurance cover water leaks? Every week we are called upon to deal with insurance companies or assessors on behalf of clients when they have sustained water damage to their home.

does insurance cover water leaks in walls With water leaks just like everything else to do with insurance, there seem to be multiple grey areas with numerous interpretations. It is our experience we find every time we deal with an insurance company where the circumstances of the water leak are similar to previous we meet with a different response.

The product disclosure statement issued with your policy is where we find all the confusion starts. This is where the insurance company hopefully discloses what is covered by your policy. If you find the product disclosure statement confusing then call the insurance company to clarify what the coverage is that you are paying for. The more questions you ask, the more you will understand. Remember there is no such thing as a stupid question. Also, remember insurance companies record all calls, so keep diary notes of when you called and who you spoke to. Better still send them an email confirming your phone call and what your understanding was of the answers you received. This creates an electronic paper trail that can be utilised at a later date.

Important Definitions & Clauses

There are three important definitions and clauses which appear to apply to the question does insurance cover water leaks:

  • the “Water Damage Clauses” in the actual policy
  • the definition of what is water damage
  • the definition of what is gradual water damage

The Water Damage Clauses

The water damage clauses you should always read carefully and ensure you understand. Generally, it will have a section with several clauses and subclauses in the policy which will cover water damage and what you can claim for if you make a water damage claim on your home.

As a rule, it will state precisely what water damage your insurance policy covers and what is excluded. The exclusions are what you need to be aware of as often they will include an all-encompassing negligence clause coupled with a failure to maintain your home in good repair. If you have these general all-encompassing clauses, ask your insurance company what they precisely mean as we’ve seen these clauses used to deny coverage where it was in a very grey area and open to interpretation in their favour.

The Definition of Water Damage

does insurance cover water leaks caused by stormsWater damage can occur in so many ways that it’s generally not well defined in your insurance policy. In our experience, insurance companies specify water damage in two ways:

  • accidental or sudden water damage
  • gradual water damage

We’ve found that instances such as burst pipes, burst taps, burst valves, overflowing sewerage, overflowing stormwater and storm damage are covered by most insurance policies. This is because it was a sudden event that you could not have prevented.

In contrast, the damage caused by slow plumbing leaks in pipes, showers, toilets, gutters and roofs not damaged by a storm is not covered as they are classified as gradual water damage.

The Definition of Gradual Water Damage

Essentially gradual water damage is the insurance policy get out of jail free card. It is water damage they assess has occurred gradually over time. Frequently the water damage was visible to the trained eye but invisible to you as it covers the rotting of timber under the paint or mould in the walls, floor or ceiling. Essentially the insurance company will conclude you were negligent in not maintaining your home.

Examples of gradual water damage we frequently see are:

  • seepage from leaking taps into cupboards
  • leaking shower trays
  • leaking shower taps
  • leaking toilet cisterns
  • leaking drain pipes
  • rusted out sections in gutters and roof

The water damage from many of these occurrences is often not covered by your insurance policy as it will be concluded you failed to keep your home in good repair through regular and reasonable maintenance.

Water Leak Prevention

The best way to avoid an unsuccessful water leak claim is regular maintenance by Whywait Plumbing. Now this will not prevent every possible water leak scenario happening, but it will demonstrate to the insurance company that you have been undertaking regular maintenance.

At Whywait Plumbing, we see instances every day of water damage that has occurred through the failure to maintain your home regularly. That is why we recommend all our clients to become a Service Partner and enjoy the VIP benefits of having a Service Partner Plan to maintain your most valuable asset, your home, proactively.

The Perils of DIY Plumbing

The Perils of DIY Plumbing

Household plumbing is one of those tasks that homeowners always debate over. Should you attempt to complete the work yourself to save a bit of money or hire a plumber and absorb the added cost? Many everyday plumbing tasks seem simple at first glance, so, understandably, you might want to try the DIY route. However, several pitfalls can trap you if you don’t fully understand what you are doing.

Regulatory Issues

Drain inspection point under timber deck located by Whywait PlumbingRecently, we were called out to a Coombabah home to address a blocked sewer drain. However, the homeowner had unknowingly built a deck over the inspection access point. Because of this, we were unable to fix their blocked drain until we had received detailed drain plans from the local council to enable us to find another access point.

While this was not specifically a DIY plumbing issue, the homeowner had likely built the deck themselves. An experienced contractor would have known that it is against the law to build over an inspection opening to the surface (IOS) for sewer pipes. You expose yourself to similar risks when attempting to do your plumbing, as you may be violating regulations and laws of which you are not even aware.

Safety Concerns

Flexihoses used on electric hot water tankOn another recent job, we discovered that a homeowner had connected both the hot and cold water pipes with flexihoses. While this is fine for cold water, hot water must be connected with copper pipe for the first metre from the water heater. This is a requirement of the Plumbing & Drainage Act, so failing to comply with the regulations could result in fines or other punishment.
In addition to the possible legal ramifications, the safety risks are of even more significant concern. Because flexihoses are not designed for use with hot water, they can burst or rupture without warning when exposed to excessive heat, allowing water upwards of 75 degrees to spray everywhere. Had someone been nearby when the hose ruptured, they would likely have been severely scalded.

Financial Risks

In many cases, we get called out to homes to fix plumbing problems that were the result of the homeowner’s attempts to fix their own plumbing. Often, their efforts have complicated matters, resulting in more costly repairs. When you attempt to do your own plumbing, you run the risk of making mistakes that could lead to even more damage to your plumbing system.
An experienced plumber will know exactly how to fix your plumbing problem quickly and accurately. Although hiring a plumber will cost you a bit more than doing the work yourself, you’ll save time and gain peace of mind that the job has been done right. The added cost of hiring a plumber is a small price to pay for the safety of your home.

Your Expert Plumbers on the Gold Coast

When you require a plumber in the Gold Coast region, Whywait Plumbing Services is here to help. We have helped countless homeowners in the area with a variety of common plumbing problems, including blocked drains, cracked or broken pipes, leaks, water damage, hot water system installation and maintenance, and gas fitting, to name a few.

Our friendly associates will be happy to assist you with whatever you need, so don’t be shy about getting in touch. We are available 24 hours a day to serve you because you never know when a plumbing issue might arise. When it happens to you, don’t expose your home to unnecessary risk by attempting DIY plumbing. Call the experts at Whywait Plumbing Services right away!

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