How To Turn Off Your Water
Your #1 DIY plumbing skill is knowing where & how to turn OFF your water supply if you have a burst flexihose or a broken tap or a burst hot water service or…….
HOW TO TURN OFF YOUR WATER ENQUIRIES
For emergency service if you cannot turn off your water or need a same day service call (07) 5580 4311. For non-urgent repairs feel free to send us your details.
Where & How To Turn Off Your Water Supply
Knowing how to turn off your water at the council water meter or at the isolation valve for an apartment or townhouse is generally something you don’t think about until you have a plumbing emergency with water flooding everywhere from a burst pipe or broken tap.
Whywait Plumbing recommends that you do yourself a favour because the #1 plumbing skill you must learn is how to turn off your water supply that is connected to your home. Knowing where and how to quickly turn off your water potentially saves your carpet, your wooden floors, your kitchen cabinets and furniture from water damage from a burst pipe.
Remember to exercise caution when removing the water meter cover. They can be homes for spiders and snakes. Ensure you wear protective gloves.
How To Turn Off Your Water If You Live In A House?
If you live in the City of Gold Coast then your water turns off in the underground meter box for your home that is usually located as below:
- in the council grass verge at the front boundary and usually at either the left or right side boundary
- in a concrete or plastic pit with a metal or plastic removable lid marked ‘Water Meter’
Once you locate the meter box and open the lid which usually will require being pried open with a screwdriver or something similar you need to:
- locate the stop valve or control valve which is located in front of the water meter closest to the street
- turn off the valve which can be challenging as there are a variety of valves used by the council for this purpose but using a pair of pliers or multi-grips on the handle will usually create enough force to turn the water off
- if you cannot find a stop valve or you cannot get it to work contact the council as it is their responsibility to maintain it
How To Turn Off Your Water If You Live In A Duplex?
If you live in a duplex then usually you will have individual water meters for each duplex unit in the same manner as for an individual house, so just follow the instructions above.
But if you live in some of the older duplex units then often there is only one water meter box and one water supply pipe for all of the duplex units. Turning off the water as per the instructions above will turn off every unit’s water supply. To turn off an individual duplex units water supply we recommend:
- locate the stop valve that is for your duplex which is usually outside on the wall in a copper pipe that will feed into your bathroom or laundry or kitchen
- when you find a valve, turn off the stop valve to test it works, then go inside and turn on taps to ensure they run dry after a short time
- if you cannot find a stop valve for your unit or cannot get it to work call us on (07) 5551 5193, we are available 7 days a week and can schedule a service call now to rectify the problem
How To Turn Off Your Water If You Live In A High Rise Apartment?
Apartments are always interesting and even for experienced plumbers, they can be a challenge at times to isolate the water supply. High rise apartments vary copnsiderably depending on when the high rise was constructed. If you live in newer high rise buildings then in all likelihood you will have individual water meters.
In theory, there should be a control valve that controls and isolates your apartments water only. But, and it’s a big but there can be multiple valves for older high rise apartments, so we recommend:
- look for a tap handle that appears to be all alone and appears to be for nothing under the kitchen sink or laundry tub or vanity unit or under the toilet cistern
- when you find a stop valve turn it off to test what specific taps it isolates because it is common to have separate valves for the kitchen and each bathroom
- once you have found the valves and tested them make sure you write down the specific location plus which rooms are isolated and save it in a securely accessible location such as on the pantry door
- if you cannot find any valves or are not able to isolate the entire apartment be proactive and schedule a service call by one of our Plumbing Technicians to rectify the isolation valves now before you have an emergency
How To Turn Off Your Water If You Live In A Townhouse Complex?
This can be challenging depending on when the complex was constructed. If you live in newer complexes then in all likelihood you will have individual water meters for each townhouse in the same manner as for an individual house, so just follow the instructions above for a house.
But if you live in older complexes that were developed before compulsory sub-metering then you will need to locate where the control valve is for your individual townhouse by:
- looking for a valve box at the front of your property or it could be on the wall in a copper pipe that will feed into your bathroom or laundry or kitchen or it could be an internal valve under the kitchen sink or laundry tub or vanity unit or under the toilet cistern
- when you find a valve turn it off to test that it works, then go inside and turn on taps to ensure they are isolated and run dry after a short time
- if you cannot find any valves then you should contact your Body Corporate management company as they are responsible for ensuring you have a stop valve and that it is maintained
About Your City of Gold Coast Water Meter
Every Gold Coast house has its own individual water meter. In some duplexes, group or strata titled properties there may only be one meter servicing some or all of the dwellings. The water meter registers all water used at your property and is shown as water consumption on your account.
Water leaks on your property are your responsibility
The registered property owner is responsible for the pipes and fittings connected to the water meter on the property side of the meter. As the property owner you are responsible for the cost of all water registered by the water meter, including water lost as a result of internal leaks or concealed underground leakage. Regularly checking for and fixing leaks will save money and water.
Turning off your water
The stop-valve controls the flow of water through the meter. Usually, it is located in front of your water meter, closest to the road side. Turn the tap off to stop the water supply to your property.
If you can’t find your water meter or can’t operate the stop-valve in the water meter box it is the responsibility of City of Gold Coast to repair by calling them on 1300 456 326
HOW CAN WE HELP YOU TODAY?