• A thorough on-site inspection by one of our licensed plumbers.
• An accurate diagnosis of the issue to pinpoint the root cause.
• A detailed, fully costed proposal and quotation tailored to your specific plumbing or gas fitting needs.

This ensures you receive professional advice and solutions that are right for your property without any surprises or hidden fees. In fact, the thorough on-site inspection and accurate diagnosis provided by our licensed plumbers can potentially save you from much higher repair costs that might arise from not having a comprehensive understanding of the issue.

No professional plumber can provide an accurate price over the phone without first seeing the issue with their own eyes. 

This is because every plumbing issue is unique, and the same symptom can have different causes, which require different solutions. On-site evaluations allow us to assess the situation and thoroughly recommend the best solution.

• Every Plumbing Issue is Unique: The same symptom can have different causes, which require different solutions.
• Photos and Videos Are Not Accurate: No matter how many photos or videos you look at, the likelihood of missing something that only the human eye can see and interpret the significance of cannot be understated.
• Avoiding Misquotes: A phone estimate might lead to inaccurate pricing or unforeseen costs later.
• Ensuring the Right Fix: On-site evaluations allow us to thoroughly assess the situation and recommend the best solution.

 We ensure you receive an accurate diagnosis and a fair, transparent price by conducting an on-site evaluation.

1. Expert Assessment: Our plumbers conduct a detailed on-site inspection to ensure correct diagnosis. This thorough inspection allows us to accurately identify the issue and provide a precise and transparent quote, ensuring you’re not hit with unexpected costs later. This on-site evaluation is a crucial part of our service, as it allows us to provide you with the most accurate and reliable observable prognosis.
2. Comprehensive Proposals: Larger or more complex jobs need fully costed proposals to provide accurate pricing and ensure no unexpected costs later.
3. Value You Can Trust: This fee ensures you’ll benefit from licensed professionals prioritising quality and accuracy.

If you proceed with the work, the $150 fee will be credited toward your final invoice—making it a wise investment in high-quality solutions.

• Larger Jobs: Projects such as bathroom renovations, sewer line repairs, or significant installations where precise costing is essential.
• Complex Issues: Jobs requiring an in-depth diagnosis, such as underground leaks, water pressure problems, or drainage concerns.
• On-Site Inspections: Plumbing issues that cannot be assessed remotely or over the phone due to their complexity.

Our standard call-out fees or fixed service charges apply without the diagnostic fee for smaller jobs, straightforward repairs, or routine maintenance. This means you won’t be charged the diagnostic fee for jobs that don’t require a detailed proposal and quotation.

To confirm your appointment, we’ll need to process the $150 Diagnostic Consultation Fee on your credit or debit card. Once it’s processed, you will receive an email with a receipt for your records. You must also choose a time slot that works best for you, either morning or afternoon.

1. 1. Here’s how the process works: You start by contacting our customer service team to explain your issue and schedule a consultation.
   2. Pay by Credit or Debit Card: Once your payment is processed, you will receive an email with a receipt for your records. You must also choose a time slot that works best for you, either morning or afternoon.
   3. On-Site Inspection: Our licensed plumber visits your property to thoroughly inspect and assess the issue.
   4. Detailed Proposal: You receive a clear, fully costed proposal outlining the necessary work, timelines, and costs.
   5. Fee Credited: If you approve and proceed with the work, the $150 fee is credited towards the total job cost. For example, if the total cost of the job is $500, you would only need to pay $350, as the $150 fee has already been accounted for in the initial consultation.

   Our process ensures you’re always in control, with no unexpected charges or hidden costs.

• Minor Repairs: We understand the importance of cost-effective solutions. That’s why we are happy to undertake minor repairs using our $150 Diagnostic Consultation Fee, ensuring quick and efficient service for more straightforward issues.
• Complex Problems: We don’t just fix issues, we understand them. We will develop a comprehensive assessment proposal for more complicated issues that often occur in these types of buildings. This may include collaboration with engineers and hydraulic consultants to ensure a thorough evaluation and the most effective solution.

Our expertise in non-residential plumbing ensures that even the most challenging problems are addressed with precision and professionalism.

Our pricing reflects this investigative approach. We address the most likely cause initially, and if the issue isn’t resolved, we proceed to the next potential solution to ensure a comprehensive and effective outcome.

Much like consulting a medical practitioner, we diagnose based on observable symptoms and continue investigating until the problem is identified and resolved. Please be aware and respect that all plumbing diagnostic work is chargeable and not considered a warranty return. This method allows us to provide professional, accurate, and tailored solutions for your specific plumbing needs.

• Our team is not just a group of professionals but fully qualified plumbers, drainers, and gas fitters who deliver expert service. This ensures you can trust the quality of our work and feel confident in the service you will receive. We handle everything with precision and care, from minor repairs to major renovations. Our comprehensive expertise ensures that no matter the issue, you can trust that we will provide tailored solutions to meet your needs.
• Transparent Pricing: Clear upfront costs so you know exactly what to expect.
• We handle everything with precision and care, from minor repairs to major renovations. Our comprehensive expertise ensures that no matter the issue, you can trust that we will provide tailored solutions to meet your needs.
• Our service is available 7 days a week and offers 24/7 emergency support. This ensures that your issues are resolved promptly and that you can rely on us when you need us most, providing you with a sense of security and peace of mind.

• Complex leak detection and pipe repairs.
• Blocked drains or sewer issues requiring investigation.
• Hot water system diagnostics and replacements.
• Gas line inspections and installations.
• Renovations needing fully costed proposals.
• Roof plumbing and drainage system assessments.
• Emergency plumbing problems that require ongoing solutions.

No matter the issue, our team ensures you receive expert advice, precise diagnosis, and tailored solutions.

• Professional Expertise: Our licensed plumbers bring years of experience and advanced training to every job, ensuring reliable, high-quality service tailored to your unique plumbing needs.

• Experienced Gold Coast Plumbers: Backed by 48 years of experience, we confidently handle plumbing challenges daily, offering dependable service, exceptional expertise, and unparalleled customer care you can trust.

• Thorough Diagnosis: We look to identify the root cause of your plumbing problem and assess any underlying issues, ensuring solutions that are specifically tailored to your needs.
• Transparent Pricing: We ensure there are no hidden fees or surprises, providing clarity throughout the process.
• Convenient Scheduling: We offer flexible morning and afternoon appointment slots. Plus, you’ll receive real-time ETA updates on the day of your appointment, ensuring you can plan your day with minimal disruption.
• Quality Assurance: We stand by our workmanship with a guarantee, ensuring every repair meets the highest quality standards and provides long-term reliability.

• Manufacturers Warranty: We ensure that all manufacturers’ warranties on the products we supply are passed on to you in full, giving you peace of mind and assurance of quality.