Whywait Plumbing Guarantees

Guaranteed Upfront Pricing

Guaranteed upfront pricing by Whywait Plumbing has been our policy since 1999 as we know near the top of the question list for every client is “how much is this going to cost?”

As the Gold Coast’s leading plumbing maintenance company since 1976, we understand you want to know the cost now, but no professional plumber can ever give you a price over the phone without an on-site evaluation and diagnosis.

“no professional plumber can ever give you a price over the phone without an on-site evaluation and diagnosis”

This is why we always have one of our professional plumbers attend at your home or business to diagnose your problem thoroughly, and the service task’s to be undertaken. He will then provide you with a range of fully costed solutions, and these costs are guaranteed upfront pricing.

From your perspective, we realise that there’s nothing worse than getting a larger than expected bill after the work has been completed. That NEVER happens with Whywait Plumbing because you are always in control of approving all work before we will begin the work. You’ll always know what it costs before we start the job. This means we do nothing without your prior approval.

At Whywait Plumbing we price everything we do in advance…no ifs, no buts it’s our guaranteed policy. We are the only Gold Coast Plumbers to:

  • Use a menu or flat rate system which is a quantity surveying system that ensures we can give you an upfront price which guarantees you’ll always know the price before we start the job
  • No other plumbing companies can match our system because it’s honest and clear cut so you completely understand the extent of the job and the cost before we start

When you phone Whywait Plumbing, our friendly customer service team member will:

  • Firstly listen to your request for service and the problems you are facing
  • Explain that we charge an initial upfront diagnostic evaluation fee and what that fee is
  • Once you are happy to accept our diagnostic pricing, we’ll book your service call for a day and time that suits you, to have a professional plumber visit your home or business to diagnose the problem thoroughly
  • Call you on your home, business or mobile phone to let you know when the plumber is on his way to your job

Plumbing guarantees from Whywait Plumbing are just that they are an absolute guarantee based on 42 years of experience.

We all know promises are great, but they are frequently broken. Guarantees are even better…especially those plumbing guarantees you receive from Whywait Plumbing Services:

We Guarantee You:

  • Queensland Contractors Licence with QBCC 78167
  • New South Wales Contractors Licence with NSW Fair Trading 207934
  • Public Liability Insurance with Prorisk Insurance for $20,000,000 to protect your most valuable asset should the unthinkable happen
  • WorkCover Queensland coverage of of all employees for any accidents
  • A Guaranteed Upfront Price…so you always know the price and have the opportunity to approve it before we begin the job;
  • A 5-year Workmanship Guarantee…for your absolute peace of mind in a job well done plus we pass on in full all manufacturers warranties;
  • Licensed, uniformed and courteous plumbing technicians….we wouldn’t send anyone to your home we wouldn’t trust in ours which is why we undertake background checks on all employees:
  • Best Price Guarantee….If you find a comparable installation at a lower price for a new energy efficient CO2 heat pump hot water system, we will meet and beat that price by up to $200.
  • Lemon-Free Guarantee….when you purchase a new heat pump or solar hot water system from us, and operate it according to the manufacturer’s operating standards and allow us to maintain it for you – we will replace any defective or deficient parts…at no cost to you for the first 5 years of ownership, and the first 10 years on our premium systems;
  • We’ll clean up after ourselves…. so you’ll barely notice we worked in your home in the first place;
  • We’ll treat you and your home with respect at all times;
  • Same Day Service Guarantee….plumbing problems are bad enough but you shouldn’t have to wait and wonder when (and if!) the plumber is going to arrive to get them fixed. That’s why we offer a  Same Day Service Guarantee where you can rest assured that Whywait Plumbing guarantees we arrive on time, and do the job right…every time.  Just call us before noon any day of the week.
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