Plumbing quotes over the phone are meaningless without any validation as they are based on perception rather than experienced observation and onsite investigation. Every day we receive phone calls asking us to diagnose a plumbing, drainage or gas problem over the phone. We can only talk in generalities based on the vague information we are given.
Generally, after receiving this general broad sweeping advice, we are then asked how much we would charge to undertake the repair. We then have to explain it’s impossible to give any accurate pricing over the phone without an onsite investigation to diagnose the actual problem.
“When we are asked to diagnose and quote a plumbing problem over the phone we put on our genie costume and look into our crystal ball.”
The reality is every plumbing problem is unique in its own way. Despite what you think plumbing installations can be complicated.
Regrettably, 90% of the plumbing infrastructure in any building is concealed.
So what you are observing and attempting to describe to us over the phone is regularly completely the reverse of what is transpiring under your floor or in the wall.
Sending us photos or videos can be of assistance. Even so they still only show the extent of the problem, not the actual cause. But the reality is we still cannot give you plumbing quotes over the phone as photos and videos never tell the complete story.
No Professional Plumber Will Give Plumbing Quotes Over The Phone
No professional plumber no matter how experienced they are can ever give legitimate plumbing quotes over the phone. There is only one way to diagnose a plumbing problem and that is by an on-site investigation. No matter what you think you can visually observe you are only seeing part of the potential problem at best. No two plumbing installations are ever wholly the same no matter how alike they may appear.
Unfortunately, there are too many plumbers who will give quotes over the phone. This is completely unprofessional and no more than a marketing ploy to entice you to engage them to come to solve your problem. Think about it would you expect a doctor to diagnose a medical condition over the phone. In reality, it’s actually easier to diagnose a medical problem over the phone than it is a plumbing problem but no doctor will do so without first examining you.
I guarantee that 99% of the time that the plumbing quotes over the phone increase within ten minutes of the plumber’s arrival. This will always be explained away by a myriad of excuses that your description of the problem was not accurately disclosed. It will always be your fault.
The reason the quote they provided to you over the phone increases is simple. Once on-site, the plumber can have a better understanding of all the variables. Even then once they start on the repairs there are frequently multiple changes to the cost as more faults appear that were not detected in the initial visual inspections.
Google Searches Do Not Make You a Plumber
It’s constantly amusing talking to someone who has obviously done a Google search to locate what the remedy to their plumbing problem is. Usually, they have already decided what rectification work is required and are ringing getting multiple plumbing quotes over the phone.
It is my experience that 90% of the time the diagnosis is wrong which in turn ensures the remedy they have decided upon on Google is wrong.
After their Google search, they further confuse themselves by talking to multiple plumbers which just creates further confusion. Ultimately every decision then just becomes about price so they choose a plumber who will come to site for free who advertises “No Call Out Fee”.
Once again this is a fallacy because no legitimate plumbing business can come to your house for free. Sending a fully equipped truck with a licensed plumber costs at least $150 so I guarantee you will pay all of the costs in one way or another.
Plumbing Problems Are A Challenge For Both Plumber and Client
The reality is solving plumbing problems takes time and patience. We accept that finding a reputable plumbing company can be daunting as often you need to act quickly when a plumbing emergency occurs.
Solving a plumbing problem that is not completely obvious such as water leaking out of a wall can be frustrating. Here at Whywait Plumbing, we are specialist maintenance plumbers so we know that a leak can be occurring in a multitude of locations and running internally until it finds a route to flow freely. That is why we don’t smash open walls or floors to look for the problem but instead use our leak detection equipment to pinpoint the location of the leak.
For a client, this can create a perception we are procrastinating but the reality is we are using our experience to solve the problem. When it comes to maintenance plumbing hiring an experienced specialist who is older and wiser will always remove the misconceptions.
Regrettably, plumbers are only remembered for the terrible events that occur such as a burst pipe or overflowing sewage. Due to the emergency type situations that most people call a plumber, there are numerous misconceptions about what a plumber can do and cannot do quickly. In too many circumstances this is aligned to the cost rather than the outcome.
Do yourself favour always and engage a plumber that is clearly experienced and been around a while. Above all else avoid the temptation to get plumbing quotes over the phone. You need to ensure that your plumber comes to the site and undertakes a thorough site inspection before any work is undertaken.
If you need assistance on any plumbing, drainage or gas problem call us 24/7 on (07) 55804311 as we have 43 years of experience in solving dilemmas that others cannot.
This Christmas I can guarantee that burst plastic water reticulation pipes or burst flexi hoses will create more emotional stress and insurance claims than fires and burglaries combined.
How to avoid house flooding is becoming more challenging as we continually add more and more water connections inside our homes. Insurance companies are experiencing year on year increases in ever-increasing water damage insurance claims. The average insurance claim from internal water damage flooding has increased from $17627 in 2014 to $30361 in 2018.
If you are going away on holiday this Christmas and New Year holiday season and leaving your home empty then I only have one recommendation. And that is before you drive off walk over to your water meter box and turn off the water supply.
How to avoid house flooding is simple if you turn your water off at the council water meter. By undertaking this simple task I can 100% guarantee you will not arrive home to a flooded house caused by a burst water pipe.
I’ve written frequently over the last 10 years about the issues we see every week with homes getting flooded. We’ve witnessed an ever-increasing amount of homes having plastic water pipes and flexi hoses being installed. In turn, we have seen an ever-increasing number of burst flexi hoses and split plastic pipes flooding homes.
In all likelihood even if you have copper water pipes you will still have multiple flexi hoses in your home. They will exist commonly in both residential and commercial buildings under the kitchen sink, under the bathroom vanity basins, under the toilet cistern and under the laundry tub.
Every flexi hose is potentially a ticking time bomb. It has become so common that we attend to burst flexi hoses every day. In 1 hour a burst flexi hose can discharge 1500 litres of water so in 1 day that could be 36000 litres of water. We’ve all experienced how far a spilt glass of water runs on a floor so imagine how far 108000 glasses of water will run.
We have multiple solutions available to prevent flooding in your home ranging from AquaTrip valves at the boundary that turns the water off automatically to individual auto shut off valves for flexi hoses.
If you have any concerns about your water pipes, flexi hoses, fridge connections or valves in your home and don’t want to have one of our plumbers spending part of Christmas Day with you then call us today.
In 2019 as we have done so for the last 43 years we will continue to provide full plumbing, drainage and gasfitting services every day up to and right through the upcoming Christmas holiday and 2020 New Year holiday period.
I’m always mindful that Christmas greetings can become superficial but even so everyone here at Whywait Plumbing Services wishes you and your family a Merry Christmas and a prosperous 2020. Remember the best of gifts around your Christmas tree on 25 December in the presence of a happy family with a toilet that flushes and a tap that turns off.
We are frequently asked by clients why we are charging them for a Form 4. The simple answer is because it’s the law.
The reality is the Form 4 system for plumbing and drainage work has existed for over 20 years.
Originally licenced plumbers were required to submit a Form 4 to the local authority plumbing inspectors. On the Gold Coast that meant we submitted them to City of Gold Coast’s Plumbing and Drainage section when undertaking replacement of part of the sewer house drain or water main or replacing a hot water service.
In 2012 legislative changes required that we lodge them with the Department of Housing and Public Works through the Plumbing Industry Council, (PIC) and for the first time we had to pay a fee for lodging a Form 4 of $25.90. In 2014 the QBCC took over the Form 4 process as part of their assuming responsibility for plumbing occupational licensing.
Once a Form 4 is lodged, then it is subject to a random compliance auditing process to ensure the work is compliant with the Plumbing and Drainage Act 2018 and the Plumbing and Drainage Regulation 2019. This is undertaken to ensure the work is being conducted to the highest standards to protect everyone’s wellbeing, health and safety.
Whywait Plumbing has always supported the Form 4 process as it ensures that all work on your property is compliant and is registered with both QBCC and City of Gold Coast. If you have a significant insurance claim involving a plumbing failure, an accessor can quickly backtrack to ensure that the work was undertaken legally and compliantly.
Ultimately a Form 4 is there for the homeowner’s protection.
What is plumbing & drainage work notifiable work?
The definitions of notifiable work changed on 1 July 2019. These changes were to ensure clarity and usability, coupled with cost-effective plumbing laws and regulations for plumbers and property owners.
There are essentially twelve categories of notifiable plumbing and drainage work that require a Form 4 which are:
Extending water supply pipes – this is any work on water reticulation pipes other than a fire service on an existing building
Extending or removing a fire service – this applies to any class 2-9 building with a development approval as per schedule 2 of the Building Act 1975
Existing sanitary plumbing – this any work on an existing building where sanitary plumbing is removed, replaced, altered or extended
Existing sanitary drainage – this any work on an existing class 1 to class 10 building involving extending, replacing, altering or removing any part of the sanitary drain system apart from a combined sanitary drain plus it also applies to extensions or alterations to a class 1 building
Temperature control devices – this is any work with a TMV or tempering valves in any existing building requiring installing, replacing or removing a valve plus it also applies to extensions or alterations to a class 1 building
Water heaters – this is any work undertaken in any existing building requiring installing, replacing or removing a hot water heater plus it also applies to extensions or alterations to a class 1 building
Backflow prevention devices – this is any work with a testable backflow device or dual check valve in any existing building requiring installing, replacing or removing a valve plus it also applies to extensions or alterations to a class 1 building
Greywater treatment plants – this any work involving the installation of a greywater use system that includes a greywater treatment plant installed in a sewered area where the plant generates less than 3kL of greywater daily or for replacing a greywater plant
Fixtures in class 1 or class 10 building – this is any work required for installing a new fixture or relocating an existing fixture in an existing class 1 or class 10 building plus it also applies to extensions or alterations to a class 1 building
Fixtures for class 2 to 9 buildings of 1 or 2 storeys – this is for all work other than sanitary drainage required for installing or relocating a fixture provided the work is for an existing class 2 to 9 building up to two storeys above ground
Sanitary drains – this is any work undertaken to seal a sanitary drain after the connection point to the council sewer or a treatment plant
Sealing supply pipes – this is any work undertaken to seal a water supply pipe after the council water meter provided the work is for an existing class 2 to class 9 building
The QBCC publish simple guides to what is notifiable work and the definitions of building classes as defined in the Building Code of Australia which you can download below:
Every reputable professional plumber, I know 100% supports the notifiable work system. It ensures for homeowners and property owners that all work undertaken on their property is performed to the standards required.
If you have had plumbing or drainage work undertaken that you have not been supplied with a Form 4 as per the form shown above and is covered in the categories listed then, you need to report it to the QBCC now or call them on 139333. Ultimately high-quality plumbing and drainage protects your health.
If you are uncertain or need assistance contact us on (07) 5580 4311 and we will give you our considered opinion. Ultimately all plumbing work is not about guesswork; it is about compliance with the law, and the law is the Plumbing and Drainage Act 2018.
Repeat clients account for over 70% of the jobs Whywait Plumbing undertake.
Last weekend being the Queens Birthday long weekend coupled with the NRL Grand Final meant one of our loyal clients Kristian was looking forward to a great weekend. The last thing Kristian was anticipating was needing an emergency plumber in Mermaid Beach as he drove home from work. Kristian arrived home on Saturday night to gurgling sounds coming from his bathroom. Upon investigation, he found the only toilet in his unit was blocked.
Even though it was 7.45 pm on a Saturday night, Kristian immediately contacted Whywait Plumbing Gold Coast as he knew their phones would be answered as he was concerned his unit had blocked drains. Kristian confirmed all the details with Whywait Plumbing’s Operations Manager, Brad Greenaway, who was answering the phones. The Plumbing Technician on call was Nathan Parrish who was immediately dispatched as Whywait offer a 1-hour emergency response.
Upon arrival, Nathan set about testing all the drains in the unit to ascertain the extent of the blockage. Kristian’s home is a small unit in what was once a motel that has been converted into individual home units.
Although the bathroom fixtures had been upgraded, the underlying drainage was the original sewer drainage system. To Kristian’s relief, Nathan found that the blockage was confined to the toilet as the rest of the fixtures were draining correctly.
Using his Rothenberg toilet auger, Nathan was able to guide the auger through the toilet pan without removing it. After patiently operating the auger, Nathan was able to clear the blockage. Flushing the toilet several times to test it indicated that the blockage was cleared.
Nathan cleaned up the bathroom and departed at 9.20 pm leaving behind a relieved Kristian. On Sunday night Kristian gathered with a few of his mates at home to watch the NRL Grand Final between the Sydney Roosters and Canberra Raiders. At 5.30 pm Kristian heard the dreaded gurgling sound originating from his bathroom again. Immediately he was on the phone to Whywait Plumbing, and for the second night in a row, Nathan was dispatched to deal with a blocked drain.
Arriving at 6.05 pm, Nathan again found the toilet blocked and a high water level in the shower floor waste. As Kristian’s unit has no accessible inspection openings into the sewer drains, it was a possibility that the toilet pan would need removing. Using an extended auger unit, Nathan set about negotiating it through the toilet pan send bend and down the sewer drain. Kristian watched while Nathan set about dispatching the auger down the drain without damaging the toilet pan. Finally, after 15 minutes of slow progress, Nathan hit the blockage and managed to clear it. Kristian and his mates were greatly relieved as they were now able to watch the NRL Grand Final and know they had working drains.
Kristian was so impressed with the service from Whywait Plumbing that he gave us a 5-star review on Google and contacted Gary Mays the owner of Whywait Plumbing to commend Nathan’s skills and recommend he be given a pay rise. If you too are experiencing blocked drains like Kristian and need an emergency plumber in Mermaid Beach to attend promptly don’t hesitate to pick up your phone and give us a call on (07) 5551 5193.
Unfortunately, not all blockages are immediately apparent. Let me assure you it is not normal to be experiencing gurgling in your drains or slow to drain toilets.
The reality is few blockages are a sudden occurrence. Usually, a blocked drain happens gradually so below we will list out common reasons to the question how do you know a drain is blocked.
How do you know a drain is blocked early warning signs
Early warning signs of an impending blocked drain are easily overlooked but below are the most common to look out for:
foul odours in your bathroom or toilet that never go away
gurgling noises from your toilet or floor wastes when no-one is using them
the toilet when flushed filling up the bowl then slowly draining away
the overflow relief gully (ORG) intermittently overflowing then slowly draining away
the water seal in your toilet completely being sucked away
What are the causes of a blocked drain?
The most common causes that we have seen recently why a drain becomes blocked is tree roots or buildups of flushable wipes. These, in turn, are commonly caused by:
broken sewer house drains that allow roots to infiltrate
poorly installed drains that have an incorrect fall that will enable buildups in the drain as they cannot flow away
low water flows in flat drains that allow accumulations of solids flushed into the sewer
objects flushed down the toilet such as flushable wipes, sanitary products or toys that do not break up in the water
Clearing your blocked drain
If you are experiencing any of the symptoms described above the answer to how do you know a drain is blocked is simple you need to call us on (07) 5580 4311 before you have no functional sewer house drain.
Sorry to disappoint you but I guarantee that mixing baking soda and vinegar will not clear your blocked drain. What I can guarantee is that you will create a lovely fizzy, bubbling concoction that will fascinate your kids and nothing else.
When you mix vinegar into baking soda, you create a bubbling chemical reaction that produces:
a small amount of sodium acetate which is a salt and also known as hot ice
ordinary H2O or water
What is not created is a magical chemical that will clear any form of blockage in your drains. I realise this is contrary to the popular urban myths spun by well-intentioned DIY gurus.
Baking Soda & Vinegar Will Not Break Down Buildups of Grease, Fats Oils & Hair
Baking soda and vinegar will not clear your blocked drain because it will not break down the buildups of grease, fats, oils or hair. To break them down so that they run away in water, you require a combination of heat and a surfactant.
In reality, if you have a slow draining shower, basin or sink drain, then don’t waste money on chemical solutions, use salt and hot water. All you need to do is pour half a cup of salt into the drain followed up by slowly pouring a couple of litres of water heated to just before boiling.
You may need to repeat this a few times, but it works by melting some of the grease and fat buildups. This is aided by the natural abrasiveness of the salt which acts as a scouring agent to force more of the grease and fat to flow with the water.
We use an enzyme product when we are clearing trade waste drains and grease traps. We can provide you with it also to ensure your internal waste pipes on the shower, basin or sink don’t clog up with grease, fats, soap or hair. Enzyme solutions need to be used regularly generally overnight, but they do work to keep your drains free from organic buildups. Best of all, by breaking down organic matter, they eliminate odour issues.
Simply baking soda and vinegar will not clear your blocked drain no matter how much you pour it down the drain. You will waste money on buying the baking soda and vinegar to create a lovely effervescence with lots of bubbles and fizzing.
You will waste money on buying the baking soda and vinegar to create a lovely effervescence with lots of bubbles and fizzing.
It is my experience that no chemical drain cleaner really clears drains in the long term. You may fluke a short term solution, but the only way to clear a drain properly is by mechanical means. I realise this means calling us on (07) 5580 4311 and spending money, but it works. The reality is we provide a permanent long term solution using our high-pressure jet rodding equipment that blasts away built-up grease, oil and fats.
Using DIY solutions only delays the inevitable, so why waste money on them and risk damaging your drains or having sewage overflow into your home.