licensed plumber Archives - Whywait Plumbing Services

Mitigating Flood Damage: How to Implement Water Surge Protection in Water Pipes

by Gary Mays | Nov 28, 2022 | banging pipes, burst flexible hoses, Consumer Issues, emergency plumber Gold Coast, erosion and corrosion in plumbing pipes, Health Issues, Insurance coverage of water leaks, Leaking Pipes, licensed plumber, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Maintenance, Water Hammer, Water Leaks, water surge

What is a water surge or water hammer?

At Whywait Plumbing, we understand that a water surge or water hammer can be frustrating and potentially damaging for homeowners. That’s why we’re here to explain the problem in simple terms and offer solutions for preventing and resolving it.

Water hammer or water surge is a common issue in any system that utilises pipework, valves, pumps, and other equipment to control water flow or other liquids throughout a building.

One of the most common causes of a water surge or water hammer is the rapid closing of a valve. When a valve is closed quickly, water hits a dead end, sharp bend, or any other situation that creates a high-pressure shockwave to travel through the pipework, causing a loud banging noise and increased pressure. This can damage pipes, fittings, and appliances and cause leaks.

Another common cause of water surge is a problem with your pressure pump system. If your pump is malfunctioning, it can create a surge of pressure that can cause the same issues as a rapidly closed valve.

The effects of water hammer can range from a loud knocking or banging noise in the pipes to more severe issues such as broken pipework. However, the risks posed by water surge are particularly significant in high-rise buildings.

High-rise buildings are susceptible to water surge

Most high-rise buildings have at least one riser that runs from the basement to the top floor and connects to smaller distribution pipework on each floor. Suppose a pump stops operating, for example, due to a power cut or a fault in the system. In that case, the water pressure in the building gradually declines as outlets are opened, and the remaining water in the system is drained under gravity.

This can create a vacuum in the pipework, depending on whether there are non-return valves or pressure-reducing valves installed in other parts of the water pipe reticulation system. When the power is restored, and the pump begins to operate again, it restores system pressure to pre-set levels. However, if the unit is not designed, installed and maintained correctly and does not have a comprehensive “soft fill mode”, the water hammer or water surge will be almost unavoidable.

In the worst-case scenario, pressurised water is pushed into a vacuum, causing the water to accelerate beyond expected design velocities. This can be due to multiple pumps running or pumps that are designed as “standby”. This results in a hydraulic shock to the pipework that can be beyond the operating pressure of the system, potentially causing weak pipework or connections to burst, resulting in flooding and expensive water damage within the building.

Not only is this expensive to repair, it means downtime to the building’s water supply. It is also a severe health and safety risk to those occupying the building during the burst.

water surge is a danger to high rise buildings on Gold Coast

Recommended precautions

To avoid these issues, it’s essential to take the necessary precautions. One solution is to ensure that you have a booster set with a surge protection feature, so when the pumps are powered back up, they are limited to one pump and gradually increase their pressure to avoid ramping up too quickly. In addition, an AWSPV valve or an Air and Water Protection Valve can be installed at the top of each riser. This device not only avoids vacuum being created, but it also forces air through the “anti-surge” orifice when the system is filling, allowing for the deceleration of the incoming water supply, thanks to the resistance created by rising air pressure in the AWSPV valve.

This softens the potential pressure spike when the AWSPV valve finally closes. The AWSPV valve design ensures effective de-aeration under all pipeline flow and operating conditions via one of three discharge orifices. Once the system is full and free of air, the valve seals and must be piped to a drain or safe area to ensure any leaks are discharged to a visible position. This ensures that everything is visible without causing further water damage.

In conclusion, a water hammer or water surge is a common issue in any system that utilises pipework, valves, pumps, and other equipment to control water flow throughout a building. High-rise buildings are particularly at risk due to the potential for a vacuum to be created when the water pressure is restored, which can cause a surge in water pressure and potentially cause damage to the pipework or connections. By taking the necessary precautions, such as ensuring a booster set with a surge protection feature and installing an Air and Water Protection Valve, you can avoid these issues and ensure the safety and reliability of your building’s water supply.

Proactive prevention you should implement

To prevent water surge, it is crucial to have your plumbing system regularly inspected and maintained by a professional plumber. This can help identify any potential issues before they become a problem.

Even in your traditional home, installing a water hammer arrestor, a device that absorbs the shock wave created by a rapidly closed valve, can help prevent water surge or water hammer from occurring.

If you have doubts about whether you are experiencing a water hammer or a water surge in your home or your high-rise building, don’t hesitate to contact the experts at Whywait Plumbing. Our team of experienced plumbers can diagnose the problem, offer solutions, and get your plumbing system back to working correctly. Whether a simple adjustment or a complex repair, we have the skills and expertise to get the job done right.

At Whywait Plumbing, we are experts in protecting you from water surge or water hammer. We can help you understand the causes of your problems and recommend the best solutions for your home or high-rise building. Contact us today to schedule an appointment.

As your water pipes age erosion and corrosion can create significant expenses

by Gary Mays | Nov 26, 2022 | banging pipes, burst flexible hoses, Consumer Issues, DIY Plumbing, erosion and corrosion in plumbing pipes, Health Issues, Hot Water Temperature, Hot water tempering valve, Insurance coverage of water leaks, Leaking Pipes, licensed plumber, Plumbing Maintenance, water damage insurance claims, Water Hammer

What are erosion and corrosion in your water pipes?

At Whywait Plumbing, we understand the importance of protecting your plumbing and infrastructure from damage caused by erosion and corrosion. These processes can cause significant damage to pipes, fittings, and other components, leading to costly repairs and even complete system failures. In this blog post, we will discuss the causes of erosion and corrosion and the steps you can take to prevent or mitigate these issues.

Erosion is the gradual wearing away of materials caused by the movement of water, air, or other natural elements. This can happen in various ways, including water flowing through pipes, air passing over metal surfaces, or even soil movement around underground pipes. Erosion can cause damage to the surface of pipes, fittings, and other components, making them more susceptible to leaks and other problems.

Conversely, corrosion is the gradual destruction of materials caused by chemical reactions to the environment. For example, this can happen when pipes and fittings are exposed to water containing dissolved oxygen, acids, or other harmful chemicals. As a result, corrosion can cause damage to the surface of pipes, fittings, and other components, making them more susceptible to leaks and other problems.

Temperature and high water pressure velocity are the leading causes of erosion and corrosion in your water pipes.

High velocity or high pressure over a long period can cause the internal pipe surface to corrode, eventually leading to pinholes in the pipes.

Your hot water pipes are even more susceptible to erosion and corrosion as they age. In commercial buildings or older homes without tempering valves, the circulating hot water temperature is usually over 60° C which, combined with high pressure, creates a high risk for erosion and corrosion.

Repercussions of eroding water pipes and the consequences

Erosion and corrosion in your hot and cold water reticulation pipes can have multiple consequences, resulting in costly plumbing rectification work. The most common issues will be:

High water bills with significant amounts of wasted water leaking through underground pipes.
Corroding pipes leads to reduced flow rates, especially if you have copper pipe or galvanised piping.
Failure of critical infrastructure, especially in commercial buildings.
Both erosion and corrosion weaken the structural integrity of pipes leading to leaks that cause damage to buildings structurally and to furniture and possessions.
High-pressure velocity and the breaking down of pipes internally can create failure in valves such as toilet cisterns and hot water systems.

Which water pipes are most at risk from erosion and corrosion?

With the right combination of temperature and high-pressure water velocity, all piping systems are at risk of erosion and corrosion. Listed below are pipe types and their risks.

Copper – copper piping is most at risk of internal and external erosion and corrosion. Externally mainly if laid in concrete or underground the pipe needs to be fully covered by impervious wrapping such as Denso tape. Copper is the most at risk pipe from high-pressure water velocity corroding the internal pipe surface.
Pex – pex piping has a much more significant internal and external tolerance to erosion and corrosion. As with all pipes, high-pressure water velocity can still damage the pipe internally over time.
Polyethylene or Poly Pipe – poly pipe is mainly used externally underground and, if installed correctly, has significant internal and external tolerance to erosion and corrosion. As with all pipes, high-pressure water velocity can still damage the pipe internally over time.
Stainless Steel – stainless steel piping is frequently used in commercial buildings as it has highly significant internal and external tolerance to erosion and corrosion. As with all pipes, high-pressure water velocity can still damage the pipe internally over time.

The photo above is a pipe we removed and sent to Kembla for testing, as our client had suffered multiple leaks in both hot and cold pipes. They then cut and sectioned the copper pipe longitudinally to examine the internal surface in more detail. The interior surface was observed to have a well-formed black oxide layer partially covered in a layer of fine light brown silt. Multiple corrosion nodules were observed running the entire length of the cross-section. Most of these corrosion nodules are covered in fine brown silt. Brown silt was removed from several corrosion nodules to determine what was underneath. It was observed in many of the corrosion nodules the silt crust was hollow, with a void or air bubble immediately under the surface, under that a layer of corrosion product was sitting at the surface of the tube. The corrosion products were shown to be a loose mixture of black copper oxides and blue-green copper carbonate corrosion products.

Preventing erosion and corrosion?

Preventing erosion and corrosion is essential to protecting your plumbing and infrastructure. One of the most effective ways to do this is by using materials that are resistant to the effects of erosion and corrosion. Stainless steel, for example, is highly resistant to corrosion and can be used in various applications. Other materials, such as plastics and copper, can also be used to protect against erosion and corrosion.

Another essential step in preventing erosion and corrosion is properly maintaining your plumbing and infrastructure. This includes regular inspections and repairs and proper cleaning and maintenance of pipes, fittings, and other components. In addition, it is essential to protect your plumbing and infrastructure adequately from the elements by using coatings and other protective measures.

It is also essential to be aware of any potential sources of erosion and corrosion in your area. This can include heavy rainfall, high water table, or even nearby construction projects. By understanding the specific risks in your area, you can take steps to mitigate or prevent damage caused by erosion and corrosion.

What do you need to do to prevent a high plumbing bill?

Individually, you cannot do much to protect your plumbing water pipe infrastructure. The critical step you should take is for Whywait Plumbing to undertake regular inspections and preventative maintenance. We need to ensure the following:

Your water pressure does not exceed 500 kPa by ensuring a fully functioning pressure reduction valve after your water meter. This eliminates the risks created by high-pressure water velocity.
Your hot water does not circulate above 50° C, requiring fully functioning tempering or thermostatic mixing valves. This eliminates the risk of internal erosion of pipe surfaces due to water temperatures over 60° C.

In conclusion, erosion and corrosion are serious issues that can cause significant damage to your plumbing water pipe reticulation infrastructure. However, using materials resistant to erosion and corrosion, correctly maintaining your plumbing and infrastructure, and being aware of potential sources of erosion and corrosion can help protect your property and avoid costly repairs. At Whywait Plumbing, we are committed to helping you protect your property from the effects of erosion and corrosion.

If you have any concerns about the condition of your plumbing and infrastructure, please don’t hesitate to contact us for a consultation. We’re here to help and ensure your plumbing is in top shape.

All tap braided flexible hose water damage is eliminated with auto flood stop isolation valves

by Gary Mays | Oct 2, 2022 | burst flexible hoses, Consumer Issues, emergency plumber Gold Coast, Health Issues, licensed plumber, Water Leaks

Protect your home from burst flexible hoses with auto flood stop isolation valves

One of the most common causes of home water damage is burst flexible hoses. These hoses are often used for taps, toilets, washing machines, dishwashers, and fridges.

While they are convenient, they can also be a source of severe problems if they burst. That’s why it’s essential to have an auto flood stop isolation valve installed on any flexible hose in your home. These valves will automatically shut off the water flow if a hose bursts, helping to prevent extensive damage.

What are auto flood stop isolation valves, and how do they work

Auto flood stop isolation valves are specifically designed to prevent flooding in homes. These isolation valves can detect and arrest water flow when flexible hoses burst, thus preventing water spillage into the adjacent rooms and flooding houses.

The valve works by acting as a check for water should the flexible hose start leaking and detects excessive water usage, triggering an automatic shut-off of the isolation valve so that the house remains safe from water damage. With these auto flood stop isolation valves, homeowners can rest easy knowing their home is protected even when flexible hoses burst.

Burst flexible hoses are a prime reason for installing auto flood stop isolation valves in your home

Installing water auto shut-off valves in your home can be a great way to protect your property from water damage caused by burst flexible hoses. Not only does water damage from these sources cause immediate destruction in the area it leaks, but it can also cause long-term issues as water works its way into walls, floors, and other unseen areas.

Installing water auto shut-off valves helps you avoid expensive repairs that can come with water damage and give you peace of mind knowing that the auto shut-off valve will turn off the water before a disaster quickly. Preventative measures such as installing water auto shut-off valves should be essential to caring for your property and should not be ignored.

How to install them in your home’s plumbing system

Installing auto flood stop isolation valves in your home plumbing system can seem intimidating, but it can be straightforward with the right expertise and assistance. At Whywait Plumbing, we are experienced in installing auto flood stop isolation valves to ensure a secure and proper installation. In addition, we will be able to run through the whole process with you and answer any questions.

Overall, auto flood stop isolation valves provide significant protection for your home plumbing system, making installation worth it in the long run.

The benefits of having auto flood stop isolation valves in your home

Having auto flood-stop isolation valves in your home is a great way to lower your insurance premiums and provide protection from water damage caused by burst flexible hoses. This type of valve automatically shuts off the water supply when it detects excessive water usage, reducing the risk of severe water damage to your home.

This extra layer of defence can give you peace of mind that you are doing all you can to protect your home and lower the chance of incurring expensive rectification costs associated with water damage. Additionally, installing them could mean lower insurance premiums since using such a device shows that you have put measures in place to protect your home from potential disaster.

Why you need auto flood stop isolation valves installed now

Auto flood stop isolation valves are a reliable and effective means of avoiding burst flexible hoses and stopping potentially disastrous leaking in your home. Such valves will detect any burst flexible hoses or fittings immediately. The containment of hot and cold water up to the isolation valve can be stopped within seconds.

This is possible with the help of a built-in detector in the valve that constantly monitors water pressure and flow rate while also ensuring that taps and appliances have the correct amount of pressure running through them. Thus, auto flood stop isolation valves provide homeowners with peace of mind and utmost safety in dealing with burst flexible hoses without incurring too much cost or worries about burst flexible hoses flooding the house.

Although auto flood stop isolation valves are not required to be installed, they offer increased protection for your family and valuables. Imagine the damage that could occur with a bathroom vanity mixer tap hot water flexible hose bursting while you are on holiday. In that case, the valve will automatically shut off the hot water flow into the mixer, limiting the amount of damage that can occur. Installation is relatively simple and can be done by licensed plumbing professionals at Whywait Plumbing.

Have you considered adding auto flood stop isolation valves to your home?

Can I install a bidet seat or douche hand spray to my toilet?

by Gary Mays | Jun 11, 2022 | alternative toileting devices, bidet, bidet seats, Consumer Issues, COVID-19, douche sprays, Form 4, Health Issues, Insurance, licensed plumber, notifiable work, Plumbing Legislation, QBCC, water damage insurance claims, WaterMark Certification Scheme

DIY Bidet Seat and Douche Hand Spray Installations Are Illegal and Non-Compliant

Since the Covid-19 pandemic and the infamous toilet paper shortages, we are getting asked about installing bidet seats or douche hand sprayers. Many of these enquiries eventuate from sponsored posts on Facebook promoting the DIY installation of bidet seats. The photo above perfectly illustrates a DIY bidet seat installation we recently encountered in a client’s home.

We commonly come across these DIY bidet installations in clients’ homes. Unfortunately, we are then placed in the invidious position of informing them that this is an illegal installation that requires disconnecting as it has no WaterMark approval and is not compliant, as required by the Plumbing and Drainage Act 2018.

Unfortunately, we are only the messenger, but immediately, too many people believe we are wrong. This occurs as the online company they purchased the bidet seat from told them they could install it themselves.

Illegal DIY Installations Can Effect Your Home Insurance Cover

Imagine how we feel when explaining to a disgruntled client that their DIY bidet installation is not legally compliant. Then explain that if it fails and floods their home causing tens of thousands of dollars of damage, their insurance company will null and void insurance protection.

Despite what Facebook posts say, very few legal DIY plumbing installations exist. Your insurance policy requires a licenced plumber to undertake all plumbing work with all plumbing fixtures installed with the necessary WaterMark approval.

Avoid Online Retailers, and Only a Licensed Plumber Can Install a Bidet Seat or Douche Hand Spray

Bidets, bidet seats and douche hand spray bidets are popular with the elderly and people with disabilities. Correctly installed, they afford their users self-care toileting which aids their independence, plus they are much more hygienic than toilet paper.

If you are looking into bidet seats or a douche hand spray, only purchase them from reputable Australian suppliers. Avoid online retailers with no prominent Australian location and not displaying a WaterMark approval.

No matter what, you must use a licensed plumber to install the bidet seat or douche hand spray to ensure there is no risk of backflow. A backflow situation can risk your family and neighbours consuming sewerage-contaminated drinking water.

A legally compliant installation by a licensed plumber required lodgement of Form 9 with the local council and lodgement and payment of fees for Form 4 with the Queensland Government QBCC. You should always get a copy of both forms to prove to your insurer that it is a compliant installation.

Legally Installed Bidet Seat or Douche Hand Spray Offer Benefits in Terms of Hygiene and Independence for the Elderly and People With Disabilities

Remember, if you install a bidet seat or a douche hand spray, you need to do the following:

Purchase a WaterMark-approved product
Only use a licensed plumber to install your bidet products
All installations require high-hazard backflow prevention

Compliance with these requirements will ensure the safety and well-being of your family, protect your home from potential risks, and maintain insurance coverage.

A bidet seat should not be confused with a bidet. A proper bidet must go through an entire approval process by council plumbing inspectors.

Like everything in life, you only get what you pay for, so we recommend you stay away from online retailers, especially on Facebook.

The adage applies when finding cheap DIY bidet seats or douche hand spray hoses. If something sounds too good to be true, it probably is.

Commendation of Exceptional Service from Whywait Plumbing

by Gary Mays | Nov 2, 2021 | Blocked drain, blocked toilet, Consumer Issues, Emergency Plumber, emergency plumber Gold Coast, Gold Coast Plumber, Gold Coast plumbers, Gold Coast Plumbing, licensed plumber, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Maintenance, Tree roots in drains, tree roots in sewer drains, Whywait Plumbing

Whywait Plumbing Receives High Praise for Exceptional Service

Below is an email I received from a client yesterday, which got me thinking once again about how critical we are as plumbers. Yes, electricians are sparkies. They’ve got a cute nickname. And carpenters are chippies, which is also cute. But us plumbers, we are they just called, well, plumbers? Could it be something to do with respect for plumbers stemming from our profession’s long history?

Take a look at the history books. You’ll find plumbum – that’s lead to you and me – being fashioned into pipes by the early Romans. Those pipes, courtesy of your everyday plumber, carried the lifeblood of Rome: clean water in, dirty water out. No plumber, no pipes. No pipes, no Rome. And without Rome, you and I’d be chattering in a different tongue and dancing to the beat of a different legal drum.

Our world today? Brought to you by plumbers with clean water in and dirty water out, still.

On the face of it, plumbing doesn’t look like a walk in the park, does it? Plumbers spend their days on their knees, elbow-deep in what is often a mystery. Plumbers are under sinks wrestling with rot and rats or shoulder-deep in drains tackling who knows what. And if they’re not there, they’re in your ceiling space, bent like a pretzel in the swelter, tools in hand, while the homeowners beneath send desperate prayers.

And yet, who do people dial when disaster strikes? Not the sparky. Not the chippy. It’s the plumber who’s the knight in shining fluro shirts. We’re the ones which stem the flood, who avert the ruin, the guardians of your water pipes and drains, the heroes of your home. We’re your round-the-clock rescuers, knights of the drip and Lancelots of the leak.

I’ve discovered that plumbers are more than just repairmen; you are everyday heroes…

Subject: Commendation of Exceptional Service from Whywait Plumbing

Dear Mr Mays,

I trust this message finds you well. I am writing this email to share my utmost satisfaction and appreciation for the excellent plumbing service I recently received from you and your team.

Before my interaction with you, I was, admittedly, one of those who underappreciated a skilled plumber’s invaluable role in maintaining life’s fundamental necessities. The day my home’s plumbing system suffered a significant malfunction with our sewer drain was a harsh wake-up call. This incident brought to light that the harmony of a home could be disrupted by a plumbing failure, affecting everything from morning rituals to essential domestic routines.

Then came Whywait Plumbing, embodying the knight in shining armour – armed not with a sword but an array of exciting plumbing tools, pipes, and an unparalleled understanding of the intricate plumbing networks. You arrived promptly after my distress call, ready to tackle the issues at hand, a testament to your swift response time.

Your team displayed a unique blend of skill, professionalism, and an intuitive understanding of my home’s plumbing infrastructure. The way your team identified and resolved the problem was almost poetic. It was like watching a maestro conducting a symphony, an artist creating a masterpiece, or a coder decoding complex algorithms. There was a beauty to the simplicity with which you made sense of the chaos and brought harmony back into my home.

Not only was the issue resolved efficiently, but you also took the time to explain the situation and preventative measures to avoid future issues. This commitment to customer education is something I greatly appreciate and is not something that every service provider offers. Your respect for my time, understanding of my concern, and dedication to ensuring a solution that was both quick and lasting is something worth acknowledging.

The experience made me reconsider my previous misconceptions about plumbers and their work. I’ve come to recognise your vital role in our society, upkeeping the comfort and functionality of our homes. I’ve discovered that plumbers are more than just repairmen; you are everyday heroes, quietly ensuring our lives go unhampered.

In conclusion, I want to express my deep gratitude to the entire Whywait Plumbing team. I am beyond satisfied with the service I received. The professionalism, knowledge, and human touch your team brought to the task were simply outstanding. You’ve earned a customer for life, and I wouldn’t hesitate to recommend Whywait Plumbing to anyone needing top-tier plumbing services.

Best Regards,

Tiffany Zang

Choose Whywait and Consider It Done

Upon receiving the email, I immediately contacted Tiffany to extend my gratitude. As we conversed, she shared her previous experiences with service providers on the Gold Coast, echoing the issues I’ve observed throughout many years in the industry. However, as I explained to her, it’s not my place to comment on other businesses. Each one operates distinctively, driven by its unique blend of training, equipment, experience, ethics, and cost structures.

Humbled by her praise, I asked Tiffany’s permission to share her words publicly. She gladly consented, her gratitude palpable for everything our dedicated team at Whywait accomplished to rectify her blocked drains.

In closing, I think Tiffany’s words encapsulate our mission perfectly: “I wouldn’t hesitate to recommend Whywait Plumbing to anyone needing top-tier plumbing services.” This is a testament to the dedication, expertise, and commitment to customer satisfaction that we strive to uphold in every task we undertake. As we’ve said for many years, choose Whywait and consider it done.

WaterMark Certification Guaranteeing Community Health and Safety

by Gary Mays | Sep 11, 2020 | bidet seats, Consumer Issues, Gold Coast Plumbing, Health Issues, licensed plumber, Plumbing Legislation, QBCC, WaterMark Certification Scheme

The WaterMark Certification Scheme Is Ultimately About Your Health

The WaterMark Certification Scheme is not voluntary. It is a mandatory and legally enforcible certification scheme covering Australia for all plumbing and drainage products. Ultimately it is about guaranteeing community health and safety.

Bear in mind the water you drink, cook with and wash in can conceivably transmit waterborne diseases if the water becomes contaminated. This is a major reason why all products such as taps you drink from must be WaterMark approved.

Every product that is intended for use in all plumbing and drainage installations must undergo a risk assessment to identify any potential risk of manufacturing faults and installation failures.

Looking for the WaterMark

When purchasing any new plumbing products for your home such as taps or toilets you must check that the products you are buying or installing are certified for use in Australia?

Certified products are easy to identify by the WaterMark certification trademark logo, as illustrated below. The WaterMark logo must appear on a product or its packaging, in addition to its WaterMark licence number and the applicable product specification.

Regrettably, many people go online to buy “cheap” plumbing products especially taps. Few of these taps have WaterMark Certification and potentially can be manufactured with large amounts of lead in the metal.

Deplorably there are many companies in Australia who think they can ignore their responsibilities to obey the law where WaterMark Certification is required in the pursuit of profits. Online sales of what are technically illegal plumbing products are rampant. There are advertisements all over social media promoting the purchase and DIY installations of non WaterMark approved products such as My Bidet Australia.

WaterMark Awareness

The WaterMark Certification Scheme is administered by the Australian Building Codes Board or ABCB as part of the Plumbing Code of Australia or PCA.

With all of the issues surrounding COVID-19 earlier this year, the ABCB along with the QBCC and Queensland Health became very concerned about online purchasing of bidet seats, tap, shower, toilet and urinal products on eBay and other online stores.

This resulted in the ABCB rolling out the LOOK for the WaterMark campaign. The campaign aims to improve compliance with the PCA, by promoting the WaterMark Certification Scheme to increase the understanding of why products must have WaterMark.

The LOOK for the WaterMark campaign will be implemented as a succession of WaterMark promotions with three key messages:

WaterMark certified products are all marked with the WaterMark trademark logo, WaterMark licence number and applicable specification.
Plumbing work must be undertaken by licensed plumbers who are legally required to install only WaterMark certified products.
How to search the WaterMark product database to locate and verify all WaterMark certified products.

What is WaterMark?

The video below explains exactly what the WaterMark Certification Scheme is and why we have it to protect your health.

What Plumbing Products Require WaterMark?

The video below explains exactly which plumbing products are required to have WaterMark Certification and how you will know if the product has been certified.

How to Use The WaterMark Product Database

The video below explains how to search for plumbing products WaterMark Certification on the WaterMark Product Database so that you can verify if the product has been certified.

Responsibility for Supply & Installation of WaterMark Approved Products

Enforcement of most laws concerning plumbing and plumbing products lays with the Queensland Building and Construction Commission or QBCC.

As Licensed Plumbers, it has always been illegal for us here at Whywait Plumbing to install non WaterMark approved products and non-conforming plumbing products. Since 2017 it has been illegal for anyone to supply a non-conforming plumbing product.

At Whywait Plumbing we have always complied with the laws that pertain to plumbing products. We will notify the QBCC immediately whenever we discover non-conforming, non-compliant illegal plumbing products installed anywhere.

Ultimately all of these laws are for your protection, safety and the security of community health.

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