Non-Conforming & Non-Compliant Plumbing & Building Products Are Illegal To Supply, Specify & Install
Non-conforming plumbing products that have not the appropriate WaterMark certification have always been illegal for licensed plumbers to install.
The WaterMark Certification Scheme is not voluntary. It is a mandatory and legally enforcible certification scheme for plumbing and drainage products. This is to ensure they are fit for purpose plus appropriately tested and authorised for use in all plumbing and drainage installations.
It has been illegal since 2017 for anyone to supply, specify, instruct others to install or for anyone to install non-conforming plumbing and building products in Queensland. Unfortunately, many companies think they can ignore their responsibilities to obey the law. Online sales of non-conforming plumbing products are rampant. There are advertisements all over social media promoting DIY installations of non-conforming plumbing products such as My Bidet Australia.
On 30 August 2017 the Building and Construction Legislation (Non-conforming Building Products-Chain of Responsibility and Other Matters) Amendment Act 2017, regarding the use and sale of non-conforming building products became law.
These laws further strengthened how compliance must be achieved with amendments to the Queensland Building and Construction Act 1991, the Plumbing and Drainage Act 2018, and the Building Act 1975 concerning non-conforming building and plumbing products.
These laws create a chain of responsibility so that designers, manufacturers, importers and suppliers of plumbing and building products have as much responsibility as licensed plumbers to ensure a product is compliant and fit for its intended purpose.
These laws give the Queensland Building and Construction Commission (QBCC) new powers to investigate the manufacture, sale and use of non-conforming building products.
Building and plumbing products are regarded as illegal, non-conforming or non-compliant for an intended use if;
- the product is not, or will not be, safe; or
- does not, or will not, comply with the relevant regulatory provisions; or
- the product does not perform or is not capable of performing, for the use of the standard it is represented to conform by such as Watermark certification.
Definitions of Non-Conforming Plumbing Products
There are 1000’s of plumbing products manufactured both in Australia and overseas. Consequently, it can be challenging to know whether or not a plumbing product is genuine and will perform as required plus will comply and conform with the WaterMark Certification Scheme.
You can check the WaterMark Product Database which lists all plumbing products that have been certified and marked in accordance with the requirements of the WaterMark Certification Scheme.
In general, everyone should be aware of the following terms regarding compliant plumbing products:
- Non-compliant plumbing and building products and materials are any product used in situations where they do not comply with the requirements of the National Construction Code (NCC) which encompasses the WaterMark Certification Scheme. You must be aware any plumbing product can be both non-conforming and non-compliant.
- Fraudulent documentation refers to a recorded claim that a plumbing product’s performance meets specified Australian plumbing standards when used or tested, do not meet that performance claim. This frequently will include falsified documentation, fraudulent certification or test results.
- Product substitution is commonplace and can occur when a product is submitted for third-party certification testing and, after the WaterMark certification is granted, the manufacturer/supplier alters it and does not retest or recertify the product. Product substitution is also a widespread problem where a seemingly identical but non-conforming replacement plumbing product is offered to replace the WaterMark certified product.
- Counterfeit plumbing products are also widespread and are an unauthorised copy of a plumbing product, created with the intention to deceive. They are illegally sold to suppliers, plumbers, building owners and consumers, as genuine.
These laws have created a legal chain of responsibility for everyone for reporting non-conforming building or plumbing products to the QBCC. This duty applies to every person in the chain of responsibility who becomes aware or reasonably suspects that the building or plumbing product installed is non-conforming and or non-compliant for the intended use.
As Licensed Plumbers, it has always been illegal for us here at Whywait Plumbing to install non-conforming plumbing products. However, it is now illegal for anyone to supply a non-conforming plumbing product.
At Whywait Plumbing we have always complied with these laws. We will notify the QBCC immediately whenever we discover non-conforming, non-compliant illegal plumbing products installed anywhere.
Ultimately these laws are for the protection, safety and security of everyone.
Why do I not have hot water?
May, June and July are the coldest months on the Gold Coast, and no-one wants to start the day with a cold shower in winter. Unluckily for some clients of Whywait Plumbing who are not Service Partners it is in these months they go to the shower and question why do I not have hot water?
Unfortunately, hot water systems are a case of out of sight out of mind. Continually where hot water systems are concerned, there were warning signs that there was a problem. Over the summer months, hot water problems are overlooked as the demand for higher temperature; hot water is not a critical consideration.
Several warning bulletins in Queensland have been issued by the QBCC and Queensland Health advising homeowners that their hot water systems need to be maintained and serviced frequently.
AS/NZS 3500.4:2018 Heated Water Services
The Australian standard that all hot water installation is based around is AS/NZS 3500.4:2018 Heated water services that are an integral part of the National Construction Code of Australia issued by the Australian Building Codes Board and it is all legal requirements in Queensland.
In AS/NZS 3500.4:2018 there is Appendix M which provides guidelines for the operation and maintenance of your hot water system which is below:
This Appendix provides guidelines for the operation and maintenance of a heated water system.
In order to ensure maximum performance and length of operation, water heaters should be inspected periodically.
M3 MAINTENANCE OF HEATED WATER SERVICES
Heated water services should be maintained in accordance with the following:
(a) Water treatment units: Where installed, water treatment units should be inspected periodically to ensure proper operation.
(b) Water vessels and tanks: All vessels and tanks should be inspected and cleaned periodically, and in accordance with any requirements of the regulatory authority.
NOTE: The frequency of periodic cleaning depends upon the quality of the supply water, design, materials of construction and the pipe system. Combinations of materials giving rise to corrosion should be avoided.
(c) Valves: The following valves should be inspected periodically to ensure proper operation:
(i) Temperature/pressure-relief valves.
(ii) Expansion control valves.
(iii) Thermostatic mixing valves.
(iv) Tempering valves.
(v) Other associated valves/devices.
(d) The requirements of AS/NZS 3666.2, where applicable.
Common reasons for why do I not have hot water
Below are listed the most common reasons we attend to clients jobs who call up to as why do I not have hot water? Listed are elementary troubleshooting ideas that you can undertake yourself to resolve or understand why your hot water is cold:
- blown fuse or circuit breaker – replace the fuse or reset the circuit breaker and if it blows again it’s probable there is a fault with your element or thermostat, and you need to call Whywait out to repair
- Energex relay switch failure – this is not the easiest to detect but if you are on off-peak rates and there are no obvious electrical faults or water leaks then its worth a phone call to your energy supplier to check whether the relay switch has failed to activate in your area
- defective relief valve – most relief valves on the side of the HWS only have a life span of around 3-5 years. Still, they can jam open so first check if you see water running from it by pulling the lever up and then easing back down again. If water continues to run then you need to call Whywait out to service the unit
- no water at all – this is when you wake up turn the tap on and cold water flows, but there is no flow from the hot water. Frequently this a failure of the non-return or isolating valve and a quick way to check is to turn the handle on the valve all the way off and then all the way back on. In many cases, the hot water will simply begin to flow again. However, if there is still no flow you need to call Whywait out for repairs
- water fluctuation from hot to cold – there are several reasons for this occurring, but the most common is a faulty tempering valve. There is nothing you can do to solve fluctuation other than call Whywait and read our information on tempering valves
- water leaking from hot water tank – there is only a maximum of 7 possible points on an HWS tank where there are joints that can possibly leak. Only 2 of those are concealed in the housing so if the water is leaking from the tank and its not from the visible water connections you need to call Whywait for service to check the HWS. In all likelihood, if the hot water tank is more than ten years old then its a 50/50 chance you need a new one installed
The above reasons are the most common problems you will experience with why do I not have hot water. As you can see above, there are only a few simple DIY solutions when you have no hot water.
A word of warning though. Please never open up the housing near the bottom of the tank where the electrical connections are as they are all live wires inside there and therefore very, very dangerous.
Whether you have a solar, heat pump, gas or electric hot water system they do need periodic maintenance so for all hot water problems call Whywait Plumbing now on (07) 5580 4311 as we guarantee a same-day rapid response for hot water problems.
Cloudy, hot water looks yuck.
Why is my hot water cloudy is one of those perennial questions that arise for the plumbing technicians at Whywait Plumbing?
Generally, the problem is based around reoccurring issues of, “what do you think causes cloudy (white not dirty) water that comes out of the kitchen tap when on hot. It doesn’t do it on cold, and if you boil cold, you don’t get the same residue. The photo attached is the residue after 30 seconds when the water settles.”
Very simply in most cases, cloudy, hot water is caused by dissolved gases in the water. We assure you it is safe to use.
To get cloudy water from your hot tap, you have to create the right set of circumstances for everything to come together at the same time.
So why is my hot water cloudy?
To explain this a little more, you have to understand that all your water is stored in your water pipes under pressure. Therefore water under pressure has a higher capacity to hold dissolved gases. When water under pressure is heated the ability to hold those dissolved gases is reduced.
Primarily what happens then that is your cold water is heated in a water heater it creates hot water under pressure. This results in supersaturation occurring with dissolved gases. Ultimately those gases are released when you turn on the hot kitchen tap.
Another way to look at it is that when you turn the hot tap on you create that same kind of effect as when you pop the cork off a bottle of champagne because all that pressure has to go somewhere.
Why hot water is cloudy when you first turn on a tap?
The reason your water is milky or cloudy when you first turn the water tap on is that turning on the tap releases the pressure. This pressure release is often an initial highly pressurised burst. Because the dissolved gas comes out of the water in the form of tiny gas bubbles right throughout the water filling a glass or container. The gas bubbles then rise to the surface of the water and burst so that the water has a cloudy or milky appearance.
The cloudy, hot water will clear in a few seconds. As it is gas bubbles dissolving the water will clear from the bottom up. You can easily observe in a glass the water rapidly clearing from the bottom up.
The good news is that dissolved gas or air in water in reasonable quantities is not uncommon and means that the water is in a “healthy” condition.
We guarantee cloudy water does not mean you have defective hot water service or your water is contaminated. Generally, gas bubbles in your hot water supply will increase with the increase in temperature of your water because of the hotter your water, the lower the number of gas bubbles that can be held.
What should I do if my hot water is always cloudy?
If after the initial burst of hot water, your water is continually cloudy then it needs further investigation. Gas bubbles do not cause the cloudiness that does not dissolve in hot water.
Seldom is it a fault with your hot water service. If the water does not lose the cloudiness within thirty seconds, you likely have a water filtration problem or a sediment buildup in the hot water tank.
Investigating cloudy, hot water needs to be undertaken by a licensed plumber so if you are continuously asking yourself why is my hot water cloudy you need to call us at Whywait Plumbing on (07) 5580 4311 and book a site visit.
Plumbing business is a business, not a hobby
Owning any business is a challenge. Owning a plumbing business has always been a challenge. For most experienced master plumbers, the biggest challenge is other plumbers.
“You have overcharged us because I rang three other plumbers and told them what you charged us for that job and they all agree you have overcharged us and ripped us off.” This was I phone call we received at Whywait Plumbing last week.
Joe Bum-Crack Plumber
A call like this always makes us wonder about the competence and integrity of the three so-called licensed plumbers who said we overcharged. For a start, no professional plumber can or should or could give a price over the phone without inspecting the job onsite thoroughly and undertaking a complete diagnosis of what the plumbing problem is.
Joe Bum-Crack Plumbing Company
Generally, the plumbers who indulge in giving prices over the phone use it as a tactic to gain entry to clients home. Invariably their final price always ends up being much more expensive because they find all these additional problems after they start the job. These “Joe Bum-Crack Plumbers” seldom last in business beyond two years. But in the short time they exist, they cause legitimate plumbing businesses countless problems with their shoddy business ethics and lack of business acumen. Sadly every few years another generation of Joe Bum-Crack Plumbers emerge with their brand new plumbing licenses.
Every day here at Whywait Plumbing, we receive phone calls or email from plumbers looking for a job. A significant number of these plumbers fit the category of Joe Bum-Crack plumbers who have been running their own plumbing business and discover it is much harder than they thought it would be.
We have in the past employed such people, always to our detriment. The last person we employed that could be described as a Joe Bum-Crack plumber was a perfect textbook example. In fact, let us call him Joe as he came into the interview perfectly dressed in answer to our advertisement for an experienced maintenance plumber. Joe was in his 50’s and had done it all from working in construction to being an inspector to running his own business. When asked why he was giving up running his own plumbing business, he replied that his wife had told him to go and get a real job.
Joe then went onto describe what it was like running his own plumbing business which he had started with high hopes after 27 years as an employee of various large companies and a water authority. Joe described how he knew what he wanted as his own boss as he knew there was a fortune to be made running his own business plus for the first time ever he was in control of everything and best of all could work when he chose and be at home when he decided.
Plumbing business reality
The reality was much different from Joe’s perception of being the boss. Joe soon discovered that being the boss is much harder than it looks. Joe had found that running a business was more than being an excellent technical plumber.
Now he was the boss that Joe was in charge of marketing, employee relations, customer relations, credit management, bookkeeping, answering the phone, dealing with plumbers merchants and so the list went on.
All Joe wanted to be was a wealthy plumber.
Joe now knew that running a plumbing business was not a path to instant wealth. The opposite was the truth with every minute of his time being spent on running the business. Joe was shocked at the reaction of Reeces Plumbing Supplies when his account was late being paid. Joe, as an employee had used Reeces for years and the people behind the counter he considered as mates. He was shocked when his credit was suspended because after all these were longtime mates of his and he was sure they would understand that a client had not paid him so he could not pay them.
Plumbing business costs
Joe was well aware of Whywait Plumbing, and he confided that he had always believed we were ripoff merchants. Joe was aware of our sign-written Utes, websites, yellow pages advertising, radio advertising, broadcast email, diagnostic charges and letterbox drops which he had always regarded as a waste of money because everyone knows word of mouth gives you plenty of work or so he once thought. He was astounded when word of mouth did not provide a multitude of work and that to get his phone ringing he would need to spend what he believed was a “shitload of money” on advertising and marketing to get his name out there.
After 18 months of being the boss, Joe now understood why Whywait Plumbing spends what he called a “shitload” of money on advertising and was astounded when he was informed it was only 4% of our turnover. Now Joe was wanting us to give him a job because his wife had told him after 18 months of struggling to make ends meet to get a real job.
Joe did work for Whywait Plumbing for three months but in the end, was unable to adapt to a plumbing business that was upfront about the cost of the work before undertaking the work. Joe just wanted to turn on the taximeter and keep charging the client until the job was complete and then let someone else worry about who was paying. This was why Joe, the boss, had his credit stopped at Reeces. This was why Joe, the boss, had constant arguments with clients. This is why Joe, the boss, is just Joe, the disgruntled employee who still thinks he knows more than the boss.
Very simply, there is only one rule in business, and that is to make a profit and to make a profit, you must first know your costs. That is why at Whywait Plumbing we price every job in advance….no if’s, no but’s.
To experience a real plumbing business contact Whywait Plumbing anytime on (07) 5580 4311 because as we always “choose Whywait and consider it done.”