WaterMark Certification Guaranteeing Community Health and Safety

WaterMark Certification Guaranteeing Community Health and Safety

The WaterMark Certification Scheme Is Ultimately About Your Health

The WaterMark Certification Scheme is not voluntary. It is a mandatory and legally enforcible certification scheme covering Australia for all plumbing and drainage products. Ultimately it is about guaranteeing community health and safety.  

Bear in mind the water you drink, cook with and wash in can conceivably transmit waterborne diseases if the water becomes contaminated. This is a major reason why all products such as taps you drink from must be WaterMark approved.

Every product that is intended for use in all plumbing and drainage installations must undergo a risk assessment to identify any potential risk of manufacturing faults and installation failures.

Looking for the WaterMark 

When purchasing any new plumbing products for your home such as taps or toilets you must check that the products you are buying or installing are certified for use in Australia?

Certified products are easy to identify by the WaterMark certification trademark logo, as illustrated below. The WaterMark logo must appear on a product or its packaging, in addition to its WaterMark licence number and the applicable product specification.

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Regrettably, many people go online to buy “cheap” plumbing products especially taps. Few of these taps have WaterMark Certification and potentially can be manufactured with large amounts of lead in the metal.

Deplorably there are many companies in Australia who think they can ignore their responsibilities to obey the law where WaterMark Certification is required in the pursuit of profits. Online sales of what are technically illegal plumbing products are rampant. There are advertisements all over social media promoting the purchase and DIY installations of non WaterMark approved products such as My Bidet Australia.

WaterMark Awareness

The WaterMark Certification Scheme is administered by the Australian Building Codes Board or ABCB as part of the Plumbing Code of Australia or PCA.

With all of the issues surrounding COVID-19 earlier this year, the ABCB along with the QBCC and Queensland Health became very concerned about online purchasing of bidet seats, tap, shower, toilet and urinal products on eBay and other online stores.

This resulted in the ABCB rolling out the LOOK for the WaterMark campaign. The campaign aims to improve compliance with the PCA, by promoting the WaterMark Certification Scheme to increase the understanding of why products must have WaterMark.

The LOOK for the WaterMark campaign will be implemented as a succession of WaterMark promotions with three key messages:

  • WaterMark certified products are all marked with the WaterMark trademark logo, WaterMark licence number and applicable specification.
  • Plumbing work must be undertaken by licensed plumbers who are legally required to install only WaterMark certified products.
  • How to search the WaterMark product database to locate and verify all WaterMark certified products.
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What is WaterMark?

The video below explains exactly what the WaterMark Certification Scheme is and why we have it to protect your health.

What Plumbing Products Require WaterMark?

The video below explains exactly which plumbing products are required to have WaterMark Certification and how you will know if the product has been certified.

How to Use The WaterMark Product Database

The video below explains how to search for plumbing products WaterMark Certification on the WaterMark Product Database so that you can verify if the product has been certified.

Responsibility for Supply & Installation of WaterMark Approved Products

Enforcement of most laws concerning plumbing and plumbing products lays with the Queensland Building and Construction Commission or QBCC.

As Licensed Plumbers, it has always been illegal for us here at Whywait Plumbing to install non WaterMark approved products and non-conforming plumbing products. Since 2017 it has been illegal for anyone to supply a non-conforming plumbing product.

At Whywait Plumbing we have always complied with the laws that pertain to plumbing products. We will notify the QBCC immediately whenever we discover non-conforming, non-compliant illegal plumbing products installed anywhere.

Ultimately all of these laws are for your protection, safety and the security of community health.

Don’t Fall For The Sacrificial Anode Replacement Rip-Off

Don’t Fall For The Sacrificial Anode Replacement Rip-Off

The Sacrificial Anode Replacement Rip-Off 

The great sacrificial anode replacement rip-off resurfaces every few years.

The routine invariably starts in the middle of the day with a knock on the door by a friendly “salesman”. After warm greetings, they state they are in your neighbourhood doing some work and that a neighbour had suggested they do the same “free check” on your hot water service.

This unsolicited pitch or a variation of it is the signature pitch of conmen who prey on unsuspecting homeowners, especially the elderly creating fear about their hot water tank. Commonly they display a great deal of empathy and concern and are only doing the “free check” of your hot water service as one of your neighbours had already had theirs repaired and were concerned for you.

The “free check” invariably concludes with you urgently needing a sacrificial anode replacement. If you have water stains on your hot water tank similar to the photo below then you have a leak in the tank.

What Is A Leaking Sacrificial Anode

As you can see below this tank needed replacement as it was leaking around the sacrificial anode. Installing a new sacrificial anode will achieve nothing.

A leaking hot water tank cannot be repaired.

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Even if your hot water tank is not leaking the friendly salesman will assure you it is about to start leaking if you don’t replace the sacrificial anode now.

To back it up he will have information from the manufacturers about replacing the sacrificial anode backed up by horror photos.

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Does A Sacrificial Anode Need Replacing?

Yes, your sacrificial anode on your hot water service should be checked at least every 5 years.

But if it has never been checked or replaced and your hot water service is over 10 years old you are wasting your time replacing it as the damage has already been done to your steel storage tank.

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The photo above illustrates perfectly a brand new sacrificial anode at the top of the photo. The sacrificial anode in the bottom of the photo was removed after nine years inside a hot water tank.

 Basically your hot water tank is prevented from rusting away by the sacrificial anode. The anode corrodes instead of the steel tank which is the cathode. This principle of electrolytic corrosion control is described as cathodic protection. Hence the term sacrificial anode. As a cathodic surface cannot rust, the steel hot water tank is protected as long as the anode is whole and working.

These days the majority of hot water tanks last around 12 to 15 years. The sacrificial anode prolongs the life of your hot water tank. But once the anode becomes ineffective the steel tank is no longer a cathode and begins to rust from the inside. Once the rusting process begins, it takes about 3 to 5 years for it to eat away through the steel tank wall. 

Who Can Replace A Sacrificial Anode?

As with any plumbing fixture, only a licenced plumber working for a QBCC licensed plumbing contractor can replace a sacrificial anode.

Take it from me knocking on your door and cold-calling is not a professional or viable way to market or operate a plumbing business.

In all likelihood, the person knocking on your door is not a licensed plumber or a licensed plumbing contractor. Simply ask them to produce their licenses. In our experience, they are not a plumber but ordinary old con artists who have no experience or knowledge in servicing a hot water service.

InSinkErator Safety

InSinkErator Safety

InSinkErator Questions

In November it will be 48 years since I finished high school and began my plumbing apprenticeship. Over the years, I have either asked myself every dumb question or have been asked some interesting questions by other people concerning plumbing.

But last week I got asked a question by Steve, a long-standing client that I cannot recollect ever being asked before. The question being, “What happens if I stick my hand into the kitchen sink InSinkErator waste disposal unit when it’s going?

My first response was to wonder why you would contemplate even doing such a thing. That was until Steve explained it was a question posed by his 5-year-old grandson.

Steve was genuinely worried it was something his grandson may try to attempt. Now the question did not seem so dumb at all. Steve was correct to be worried that his grandson would try to see what would happen if he put his hand down the InSinkErator unit when it was turned on because as we all know a 5-year old has little fear.

Steve was seriously contemplating getting us to remove the food waste disposal unit out of the sink permanently. This was despite him being concerned about the loss of conveniently and hygienically disposing of food scraps which could also increase the risk of a blocked sink.

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An InSinkErator Has NO BLADES

Like most people, Steve was convinced that an InSinkErator waste disposal unit is a mass of sharp blades spinning around chopping and shredding everything that enters its chamber. Contrary to popular believe an InSinkErator sink waste disposal unit is not like a kitchen blender and it has NO BLADES at all.

Steve was much happier once I explained how an InSinkErator unit works. If his grandson put his hand into the unit when it was turned on then he would at the worse end up with a bruised and maybe cut hand. Although in all likelihood he would pull his hand out as soon as it came into contact with the spinning plate and or its impellers which have absolutely no cutting function.

Very simply instead of spinning blades chopping, cutting and breaking down the food scraps InSinkErator waste disposal works by:

  • Instead of blades, impellers (or lugs) mounted on a spinning plate use centrifugal force to continuously force food waste particles against a stationary grind ring
  • The grind ring breaks down the food scraps into very fine particles – virtually liquefying them
  • After they are ground, the running water flushes the particles through the grind ring and out of the disposer and into your waste-water pipe and into the sewer house drains

How Does An InSinkErator Work? 

If you want to see exactly how an InSinkErator waste disposal unit works have a look at this 90-second video below which gives you a graphic inside view of how a unit works.
After watching the above video Steve was happy to keep using his InSinkErator waste disposal unit because like most people who have an InSinkErator he knew it was the most convenient, environmentally friendly and hygienic method to dispose of food waste and scraps. Generally, waste disposal units create a safer and cleaner kitchen using minimal water and electricity.

Tips on Using An InSinkErator

If you already have an InSinkErator sink waste disposal unit installed here are a few tips to using it which assist in prolonging its working life:

  • InSinkErator waste disposal units can become stuck or seized, and this can be caused by non-food items such as spoons being placed or falling into the unit
  • overfilling the InSinkErator can cause the unit to jam
  • grease or fatty liquids should not be poured into the InSinkErator
  • InSinkErator units should never be run dry, always use with the cold water running whilst the unit is spinning plus always turn the cold water off after turning off the unit
  • cleaning your InSinkErator waste disposal unit once every week by inserting and grinding a handful of ice in your unit. This will remove any buildup that may have been left when grinding food materials, and often gets rid of any smell coming from your kitchen sink drain. If an odour persists after carrying out this cleaning try cutting up and grinding a lemon or grapefruit will give a fresh citrus smell
  • the InSinkErator unit should be equipped with a reset button either at the side of the unit (older models) or underneath the unit.  If your unit fails to start after pressing the reset, then it is probably more than just jammed disposal, and you should call Whywait Plumbing and have one of our plumbers solve the problem.
Non-Conforming Plumbing Products

Non-Conforming Plumbing Products

Non-Conforming & Non-Compliant Plumbing & Building Products Are Illegal To Supply, Specify & Install

Non-conforming plumbing products that have not the appropriate WaterMark certification have always been illegal for licensed plumbers to install.

The WaterMark Certification Scheme is not voluntary. It is a mandatory and legally enforcible certification scheme for plumbing and drainage products. This is to ensure they are fit for purpose plus appropriately tested and authorised for use in all plumbing and drainage installations.

non-conforming plumbing products have never been installed by Whywait PlumbingIt has been illegal since 2017 for anyone to supply, specify, instruct others to install or for anyone to install non-conforming plumbing and building products in Queensland. Unfortunately, many companies think they can ignore their responsibilities to obey the law. Online sales of non-conforming plumbing products are rampant. There are advertisements all over social media promoting DIY installations of non-conforming plumbing products such as My Bidet Australia.

On 30 August 2017 the Building and Construction Legislation (Non-conforming Building Products-Chain of Responsibility and Other Matters) Amendment Act 2017, regarding the use and sale of non-conforming building products became law.

These laws further strengthened how compliance must be achieved with amendments to the Queensland Building and Construction Act 1991, the Plumbing and Drainage Act 2018, and the Building Act 1975 concerning non-conforming building and plumbing products.

These laws create a chain of responsibility so that designers, manufacturers, importers and suppliers of plumbing and building products have as much responsibility as licensed plumbers to ensure a product is compliant and fit for its intended purpose.

These laws give the Queensland Building and Construction Commission (QBCC) new powers to investigate the manufacture, sale and use of non-conforming building products.

Building and plumbing products are regarded as illegal, non-conforming or non-compliant for an intended use if;
  • the product is not, or will not be, safe; or
  • does not, or will not, comply with the relevant regulatory provisions; or
  • the product does not perform or is not capable of performing, for the use of the standard it is represented to conform by such as Watermark certification.

Definitions of Non-Conforming Plumbing Products

There are 1000’s of plumbing products manufactured both in Australia and overseas. Consequently, it can be challenging to know whether or not a plumbing product is genuine and will perform as required plus will comply and conform with the WaterMark Certification Scheme.

non-conforming plumbing products have no WaterMark logoYou can check the WaterMark Product Database which lists all plumbing products that have been certified and marked in accordance with the requirements of the WaterMark Certification Scheme.

In general, everyone should be aware of the following terms regarding compliant plumbing products:

  • Non-compliant plumbing and building products and materials are any product used in situations where they do not comply with the requirements of the National Construction Code (NCC) which encompasses the WaterMark Certification Scheme. You must be aware any plumbing product can be both non-conforming and non-compliant.
  • Fraudulent documentation refers to a recorded claim that a plumbing product’s performance meets specified Australian plumbing standards when used or tested, do not meet that performance claim. This frequently will include falsified documentation, fraudulent certification or test results.
  • Product substitution is commonplace and can occur when a product is submitted for third-party certification testing and, after the WaterMark certification is granted, the manufacturer/supplier alters it and does not retest or recertify the product. Product substitution is also a widespread problem where a seemingly identical but non-conforming replacement plumbing product is offered to replace the WaterMark certified product.
  • Counterfeit plumbing products are also widespread and are an unauthorised copy of a plumbing product, created with the intention to deceive. They are illegally sold to suppliers, plumbers, building owners and consumers, as genuine.

Responsibility

These laws have created a legal chain of responsibility for everyone for reporting non-conforming building or plumbing products to the QBCC. This duty applies to every person in the chain of responsibility who becomes aware or reasonably suspects that the building or plumbing product installed is non-conforming and or non-compliant for the intended use.

As Licensed Plumbers, it has always been illegal for us here at Whywait Plumbing to install non-conforming plumbing products. However, it is now illegal for anyone to supply a non-conforming plumbing product.

At Whywait Plumbing we have always complied with these laws. We will notify the QBCC immediately whenever we discover non-conforming, non-compliant illegal plumbing products installed anywhere.

Ultimately these laws are for the protection, safety and security of everyone.

Google Plumbing like Dr Google is Unreliable

Google Plumbing like Dr Google is Unreliable

Google Plumbing & Dr Google are both like your drunk friend – dramatic & unreliable.

Google Plumbing has no Queensland plumbing licence issued by the QBCC. Likewise, Dr Google has no registration as a medical practitioner issued by the Australian Health Practitioner Regulation Agency (AHPRA) to ensure the delivery of safe and competent health services.

As good as Google can be for searching everything and anything I guarantee no-one at Google ever completed a plumbing apprenticeship or a medical degree or an electrical apprenticeship.

I was chatting with my GP recently, and she voiced her frustrations with patients that Google their symptoms and then make an appointment to see her. Almost invariably, Dr Google is wrong. Usually, the patient has typed in symptoms that frequently give an utterly incorrect diagnosis of multiple possible ailments. She said even more frustrating is that she then spends most of the appointment convincing them Dr Google was wrong.

She was so happy when I told her as plumbers we go through exactly the same issues daily. Everyone I know that is in a service industry that has a consumer focus has the same problems and frustrations of being an instant expert thanks to Dr Google or Google Plumbing or Google Electrical.

Google plumbing advice is almost always wrong as Google cannot replace Whywait Plumbing ServicesWe all agree Google is excellent, especially for product searches. But when you are in business, it can also be incredibly frustrating when clients tell you they have Googled the problem and you are wrong. Ultimately for doctors or plumbers or electricians, all we can do is diagnose the issues based on the information presented and go through a process of elimination of possible causes.

The headline above comparing Dr Google to a drunk friend I just had to adapt and use after I saw it in a column by Tony Shepherd of The Adelaide Advertiser just after discussing Dr Google with my GP. I must admit it amused me as the description is perfect – dramatic and unreliable. You can read the full column by clicking here as it is a great read. The first lines are “Cyberchondriacs, step away from the search engine. Online symptom checkers are almost always wrong and should never replace a real medical professional, writes Tory Shepherd.”

This advice equally applies to plumbing because it can be difficult enough to diagnose plumbing problems when on site let alone on a computer or over the phone. As I continually reiterate no professional plumber can diagnose issues over the phone or give you an accurate price. There is only one way to diagnose plumbing problems, and that’s by having a real plumber on-site to investigate. Even then, complex issues become a process of elimination.

From the plumbing and ultimately health perspective, the most frightening issue we’ve seen with COVID-19 is all of the online suggestions on DIY installations of bidet seats and douche sprays. Google searches during the “toilet paper crisis” increased tenfold for bidet seats due to multiple social media posts and newspaper articles on so-called alternate toileting devices. Google will only ever give you generalised answers that are tailored to you as Google tracks you online with artificial intelligence.

Dr Google & Google Plumbing will never have the experience to solve plumbing problems that Whywait Plumbing hasTony Shepherd correctly points out – “Maybe it’s best to think of Google not as a medical professional but as Librarian Google, who holds plenty of information and might be able to help you find it, but might also be miffed at the amount of noise you make so just points you in the general direction of some stuff.”

My favourite lines after that are – “Or Friend Google who, after three champagnes, will tell you everything’s going to be great, but at 2 am starts crying into their whisky about how you’re going to die.”

Those lines above sum up precisely the daily frustrations that so many consumer-focused service businesses experience. The old saying about computers of rubbish in, rubbish out is correct. The flawed Google searches of an inexperience person create multiple issues as nonsense input into a Google search will guarantee nonsense results.

Ultimately Google is a tool or research assistant that can help you put things together in a logical manner or can throw a real spanner in the works. A Google search cannot replace a doctor or an electrician or a plumber, no matter how good Google artificial intelligence is.

It is Illegal to Install a Douche Spray or Bidet Spray

It is Illegal to Install a Douche Spray or Bidet Spray

It is illegal to install a douche spray or bidet spray in Queensland unless it complies with AS/NZS 3500.1:2018 clause 12.2.3 below which classifies bidet toilet seats and douche sprays at toilet seat douches.

12.2.3 Toilet seat douches – Where the douche outlet, in all positions, is at least 25 mm above the overflow level of the pan, backflow prevention is not required. Where the douche outlet, in any position, is less than 25 mm above the overflow of the pan, a high-hazard backflow prevention device, conforming to AS/NZS 2845.1 or AS 2845.2, shall be installed. This device shall be either part of the douche or installed separately.

It is illegal to install a douche spray or bidet spray in Queensland unless it complies with AS/NZS 3500.1:2018 clause 12.2.3 contact Whywait Plumbing for a legal installationIt is entirely illegal to undertake a DIY installation of douche spray or bidet spray despite what you may read on social media.

Yes, they can be legally installed by a plumber provided they are installed with compliant backflow prevention valves and registered with Form 9 at City of Gold Coast or Logan City Council plus lodgement of Form 4 with Queensland Building and Construction Commission. These requirements are not optional; they are required under law as per the Plumbing and Drainage Act 2018.

Illegal bidet seat attachments

Unfortunately, there are advertisements everywhere on social media or websites promoting DIY such as My Bidet Australia. The product they advertise as an easy install toilet seat bidet is illegal. They promote on their website as – Quick and Easy Installation: Includes everything you need including tools to get your bidet up and running in minutes. Easily attaches to and detaches from any standard two-piece toilet.

illegal toilet seat bidet from https://www.mybidetaustralia.com.au/bidet-australia which Whywait Plumbing would never installThe reality is the product has no WaterMark certification. As the photo illustrates clearly on their website, the dual nozzles are deep inside the toilet bowl, creating a high backflow risk. This is categorised as high risk as back-siphonage can occur through these nozzles allowing contaminated water from the toilet bowl to be sucked into the potable or drinking water supply.

The toilet seat bidet from My Bidet Australia sells online for $99, which is an indication of its quality. The price should be a warning enough as to how good this product is likely to be as good quality WaterMark approved bidet seats such as a Toto Washlet start at around $1199.00 in Australia.

The old saying you get what you pay for applies absolutely for this dangerous product. It is frightening that they state on their website – Upgrade your bathroom with beautifully designed bidet attachments, featuring water pressure control knobs. We use high-quality parts that are built to last. They are constructed with high-pressure faucet quality valves and metal/ceramic core. Common sense dictates you cannot produce high quality for $99 that complies with Australian Standards.

Unfortunately, this product is being advertised everywhere on Facebook and Google. Currently, if you do a Google search for a Toto bidet seat the first result in Google AdWords is incredibly for not Toto but My Bidet Australia. It truly is a case of buyer beware and why you need to check it is approved for use in Australia with a WaterMark certification.

An illegal toilet seat bidet or Douche Spray or Bidet Spray can kill you so call Whywait Plumbing today

What does backflow mean?

Backflow is simply the reverse flow of water. When we refer to it in plumbing terms, it is stopping contaminated water being drawn back into the water supply system that we all use for drinking. In terms of an illegally installed douche spray or bidet spray, this can occur when the water pressure drops significantly. If nozzles or sprays connected to the water supply are in contact with a contaminated water supply in a toilet, there is potential for that contaminated water to be sucked into the drinking water supply. In simple terms, it is like you sucking on a straw.

There are two ways that backflow contamination will occur because of a water pressure drop:

  • Back-pressure occurs if there is an increase in the downstream pressure, which creates a reversal of the normal direction of the water flow.
  • Back-siphonage occurs when there is a drop in the supply pressure, thereby creating a negative pressure situation in the water supply. Commonly this will happen if the water is suddenly turned off or there is a dramatic increase in demand such as water used for fire fighting.

With a bidet seat, douche spray or bidet spray backflow contamination is possible and if occurring it is classified as high risk. This is why all of these products by law must be:

  • installed by a licensed plumber
  • have WaterMark certification
  • have a testable backflow valve installed such as an RPZ valve
  • have a Form 4 lodged with QBCC
  • have a form 9 lodged with the local water authority

All of the above are requirements under the law; they are not optional extras.

What does high hazard mean?

High hazard is the highest rated hazard in the cross-connection hazard rating in AS/NZS 3500.1-2018, which is covered in Section 4 Cross-Connection Control and Backflow Prevention. As Licensed Plumbers, we know how serious this section is in ensuring that our drinking water is not contaminated and potentially life-threatening. Clause 4.3 below lists all three ratings:

4.3 CROSS-CONNECTION HAZARD RATING
Cross-connections are rated using three degrees of hazard, as follows:
(a)      High hazard     Any condition, device, or practise that, in connection with the water supply system, has the potential to cause death.
(b)      Medium hazard    Any condition, device, or practise that, in connection with the water supply system, has the potential to endanger health.
(c)       Low hazard     Any condition, device or practise that, in connection with the water supply system, constitutes a nuisance but does not endanger health or cause injury.

The high hazard rating is not a scare tactic when we talk about an illegal or a non-compliant bidet seat, douche spray or bidet spray it is a health issue with the critical wording being potential to cause death.

As Plumbers, we are not over sensationalising the dangers of DIY installation of a bidet seat, douche spray or bidet spray. We are just telling you this is the legal requirements as per the Plumbing and Drainage Act 2018.

Can a DIY installation effect insurance policies?

Yes, any plumbing fixture installed in your home or business can null and void your home and contents insurance policies.

Any bidet seat, douche spray or bidet spray that is not installed by a Licensed Plumber or does not have WaterMark certification has the potential to flood your home. A burst flexihose on these dodgy products can flood your home very quickly.

ACCC and Government warnings

We all understand that COVID-19 has caused a great deal of uncertainty and angst, but a DIY installation of a toilet bidet seat or douche spray or bidet spray is merely breaking the law. DIY of any plumbing fixture has potentially dire consequences, and with products such as the toilet seat bidet from My Bidet Australia, you are risking severe illness or death.

It has become so intense of a concern that the Australian Consumer Competition Commission (ACCC) has issued an alert concerning the supply and installation of bidet products. The ACCC, in consultation with the ABCB or Australian Building Codes Board and Standards Australia, has published a joint warning, COVID-19: Supplying and installing bidet products on the Product Safety Australia website.

The ACCC, the ABCB and every state government has become alarmed that the COVID-19 pandemic has seen a dramatic increase in the purchase of toilet seat bidet douches, handheld bidet sprays and trigger sprays, and other bidet type products that are connected to toilet water supply valve are being installed as a DIY project.

The critical message of every alert issued by every state government is that the installation of any bidet product connected to the drinking water supply must be undertaken by a licensed plumber and must hold WaterMark certification.

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