Why do Gold Coast Plumbers bury their mistakes? 1

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Why do Gold Coast Plumbers bury their mistakes?

Why do Gold Coast Plumbers bury their mistakes?

I recently had a client comment that Gold Coast Plumbers bury their mistakes far more than doctors bury their mistakes. It is a comment I cannot disagree with in any way. Increasingly we see underground plumbing work that is so non-compliant it’s confirming Gold Coast Plumbers bury their mistakes, knowingly and deliberately.

Whywait Plumbing do not accept that Gold Coast Plumbers bury their mistakes

Calling them mistakes is not being truthful because we all know it’s a deliberate act to cut costs. We all understand those plumbing companies that choose to undertake construction work are under enormous competitive pressure to reduce construction costs continually.

However, because of these plumbing companies buckling to pressure from project managers, builders and developers, they are in an ever downward spiral of negligently breaking the law. The reality is all of the parties involved in the lawbreaking know the chances of them getting caught are slim as the inspections by City of Gold Coast’s plumbing, and drainage inspectors are cursory at best.

Underground water pipes, house sewer drains and house stormwater drains are all buried underground. Unfortunately for property owners, it can take years before the problems become apparent and they investigate the issue. By this time the original construction job is out of warranty, and the QBCC will show little interest in any investigation of negligence.

Investigation and rectification of non-compliant installation of underground plumbing infrastructure fall onto the hapless property owner. Rectification bills can be enormous, and the likelihood is there is no insurance coverage or any desire by the council or state regulatory authorities to investigate.

I believe we have the best plumbing regulations and standards in the world. We used to have the best enforcement in the world to ensure our buildings met the high standards required. The enforcement of the Plumbing and Drainage Act of 2018 and the preceding laws have become so lax that most buildings constructed in the last twenty years have multiple underground plumbing defects. Disastrously for property owners, the majority of these defects are waiting to break down and cause havoc finally.

Gold Coast Plumbers bury their mistakes which causes water damage repaired by Whywait Plumbing

When these buried mistakes are covered by insurance and break down, causing water damage, every one of us bears a cost via ever-increasing property insurance premiums on all buildings. If enforcement had occurred at the construction stage, then this water damage would have never happened.

It is our experience as maintenance plumbers that builders and developers perceive they can reduce costs and increase profits by not complying with the Plumbing and Drainage act of 2018.

The legal obligations of complying with the Plumbing Code of Australia, which is Volume 3 of the National Construction Code, is not even a consideration.

I accept this lack of compliance has come about due to multiple factors and pressures. Nevertheless, this short-sighted attitude and systematic non-compliance with what is the law affects property owners with prodigious rectification costs. I believe that the project managers, builders, developers and plumbers involved in this ongoing fraud of property owners and insurance companies are well aware of what they are doing but blame it on:

  • Competitive pressures in the construction industry where the lowest price wins mentality rewards plumbers who take non-compliant short cuts to reduce costs to win jobs
  • All builders actively forcing cost-cutting on sub-contractors and suppliers
  • Time constraints on plumbers to complete the job and be paid
  • The reluctance of builders to inform clients that unforeseen issues have arisen which will increase the cost of construction
  • The failure of building certifiers and plumbing inspectors to defect non-compliant work and the turning of a blind eye to incorrectly graded trenches, lack of compaction and inappropriate backfilling of trenches
  • Continual lack of enforcement by the Queensland Government regulators

Every one of the above has in their view a justifiable excuse for what is occurring but all that is required is for the law to be obeyed. The Plumbing and Drainage Act of 2018 and the Plumbing and Drainage Regulation 2019 merely need to be enforced to stop Gold Coast Plumbers bury their mistakes attitude continuing.

By enforcing the law, everyone is a winner and will return us to the standards that previously existed where non-compliant work was defected without a second thought. Every plumber I discuss this with would be more than happy with this to occur as it would create a level playing field for the plumbing industry where efficiency was rewarded rather than non-compliant short cuts. It further protects property owners and the entire construction industry that is already under a cloud due to the cladding non-compliance in buildings throughout Australia.

Whywait Plumbing want to stop Gold Coast Plumbers bury their mistakes attitude continuing

As licensed plumbers, we are mindful that non-compliant plumbing is a public health risk. I reiterate most of the non-compliant work is knowingly and deliberate which is ultimately negligent behaviour. Sooner or later insurance companies and no-win no-pay lawyers will awaken to the fact that this non-compliance is negligence resulting in the plumbing industry as a whole is portrayed as cowboys with no integrity ripping off poor property owners.

This is a scenario where no one wins except the lawyers. As a critical industry plumbers cannot allow a perception that plumbers as a whole are unable to undertake legally compliant work. We certainly need no more regulation we just need the existing laws and regulations enforced to protect the community’s health as a whole.

Plumbing Quotes Over The Phone

Plumbing Quotes Over The Phone

Plumbing quotes over the phone are meaningless without any validation as they are based on perception rather than experienced observation and onsite investigation. Every day we receive phone calls asking us to diagnose a plumbing, drainage or gas problem over the phone. We can only talk in generalities based on the vague information we are given.

Generally, after receiving this general broad sweeping advice, we are then asked how much we would charge to undertake the repair. We then have to explain it’s impossible to give any accurate pricing over the phone without an onsite investigation to diagnose the actual problem.

Whywait Plumbing will never give plumbing quotes over the phone

“When we are asked to diagnose and quote a plumbing problem over the phone we put on our genie costume and look into our crystal ball.”

The reality is every plumbing problem is unique in its own way. Despite what you think plumbing installations can be complicated.

Regrettably, 90% of the plumbing infrastructure in any building is concealed.

So what you are observing and attempting to describe to us over the phone is regularly completely the reverse of what is transpiring under your floor or in the wall.

Sending us photos or videos can be of assistance. Even so they still only show the extent of the problem, not the actual cause. But the reality is we still cannot give you plumbing quotes over the phone as photos and videos never tell the complete story.

No Professional Plumber Will Give Plumbing Quotes Over The Phone

No professional plumber no matter how experienced they are can ever give legitimate plumbing quotes over the phone. There is only one way to diagnose a plumbing problem and that is by an on-site investigation. No matter what you think you can visually observe you are only seeing part of the potential problem at best. No two plumbing installations are ever wholly the same no matter how alike they may appear.

Unfortunately, there are too many plumbers who will give quotes over the phone. This is completely unprofessional and no more than a marketing ploy to entice you to engage them to come to solve your problem. Think about it would you expect a doctor to diagnose a medical condition over the phone. In reality, it’s actually easier to diagnose a medical problem over the phone than it is a plumbing problem but no doctor will do so without first examining you.

I guarantee that 99% of the time that the plumbing quotes over the phone increase within ten minutes of the plumber’s arrival. This will always be explained away by a myriad of excuses that your description of the problem was not accurately disclosed. It will always be your fault.

The reason the quote they provided to you over the phone increases is simple. Once on-site, the plumber can have a better understanding of all the variables. Even then once they start on the repairs there are frequently multiple changes to the cost as more faults appear that were not detected in the initial visual inspections.

Google Searches Do Not Make You a Plumber

It’s constantly amusing talking to someone who has obviously done a Google search to locate what the remedy to their plumbing problem is. Usually, they have already decided what rectification work is required and are ringing getting multiple plumbing quotes over the phone.

It is my experience that 90% of the time the diagnosis is wrong which in turn ensures the remedy they have decided upon on Google is wrong.

After their Google search, they further confuse themselves by talking to multiple plumbers which just creates further confusion. Ultimately every decision then just becomes about price so they choose a plumber who will come to site for free who advertises “No Call Out Fee”.

Once again this is a fallacy because no legitimate plumbing business can come to your house for free. Sending a fully equipped truck with a licensed plumber costs at least $150 so I guarantee you will pay all of the costs in one way or another.

Plumbing Problems Are A Challenge For Both Plumber and Client

The reality is solving plumbing problems takes time and patience. We accept that finding a reputable plumbing company can be daunting as often you need to act quickly when a plumbing emergency occurs.

Solving a plumbing problem that is not completely obvious such as water leaking out of a wall can be frustrating. Here at Whywait Plumbing, we are specialist maintenance plumbers so we know that a leak can be occurring in a multitude of locations and running internally until it finds a route to flow freely. That is why we don’t smash open walls or floors to look for the problem but instead use our leak detection equipment to pinpoint the location of the leak.

For a client, this can create a perception we are procrastinating but the reality is we are using our experience to solve the problem. When it comes to maintenance plumbing hiring an experienced specialist who is older and wiser will always remove the misconceptions.

Regrettably, plumbers are only remembered for the terrible events that occur such as a burst pipe or overflowing sewage. Due to the emergency type situations that most people call a plumber, there are numerous misconceptions about what a plumber can do and cannot do quickly. In too many circumstances this is aligned to the cost rather than the outcome.

Do yourself favour always and engage a plumber that is clearly experienced and been around a while. Above all else avoid the temptation to get plumbing quotes over the phone. You need to ensure that your plumber comes to the site and undertakes a thorough site inspection before any work is undertaken.

If you need assistance on any plumbing, drainage or gas problem call us 24/7 on (07) 55804311 as we have 43 years of experience in solving dilemmas that others cannot.

Water-Wise Ways to Maintain Your Garden

Water-Wise Ways to Maintain Your Garden

Water Restrictions

In South East Queensland there are no water restrictions applicable to residential or business. Contrary to some ill-informed social media content there have been no water restrictions since 1 January 2013.

All council areas in South East Queensland are interconnected via the Seqwater water grid. This ensures the entire region has access to twenty-six dams and the Gold Coast desalination plant for drinking water.

As a result of the current prolonged dry conditions, the inflows into the dams are the lowest in ten years. Currently water grid capacity is under 60%. If there are no major inflows from the rain in the next six months it is likely water restrictions will be introduced in mid-2020.

water wise garden from Whywait Plumbing

As a result of water grid capacity continuing to drop Seqwater is encouraging everyone to become more aware of their water usage. Ensuring everyone makes an effort now to reduce their water use can make a big difference in the introduction of water restrictions.

Seqwater continually updates water consumption across the six local water service providers. These updates are interesting comparisons of average daily residential consumption. In the last year, residential consumption on the Gold Coast has increased from 177 litres per person per day to 234 litres.

Some of this increased consumption is attributed to increased watering of gardens and lawns. Having a water wise garden is always a positive way to manage your garden and ensure it flourishes year-round.

Maintaining Your Garden

Having a water wise garden reduces your water usage and allows your garden to stay healthy. Healthy plants are important through all climate conditions. During the current drought, you need to be aware that your plants do reduce stress levels and purify the air.

Why do Gold Coast Plumbers bury their mistakes? 3

Your water wise garden is crucial to the environment as all plants contribute to stabilising the ecosystem. Healthy plants all contribute to not only releasing oxygen and absorbing carbon dioxide they also are a critical part of the water cycle. Your plants also provide birds, insects and small animals with habitats to assist their survival and give them shade.

Maintaining your water wise garden is not a burdensome chore. In fact, the suggestions below should be your normal management techniques to ensuring you have a flourishing water wise garden and lawn year round no matter what climatic conditions we are experiencing.

Water early in the day

Evaporation will occur all year round in South East Queensland so to give your plants a drink early to reduce the evaporation of the water you are giving them.

In summer when the sun rises early we recommend you irrigate your garden and lawn before 6 am. In winter this can be wound back to 8 am.

If you cannot water early then the second choice is to water late. The heat of the day has diminished by 4 pm and can be a relaxing way to end the day by watering your gardens and lawn with a hose.

Be efficient in your watering technique

Whether your watering with a hose or a watering can you need to be efficient and effective. This means you need to water plants deeply and directly on to the root zone area which is at the stem of the plant.

This targeting deep watering technique increases the plant’s water uptake and trains the plant to expect less frequent watering.

Don’t water the foliage

Watering the foliage may make you feel good in seeing water dripping off the leaves but it achieves very little and is a waste of water. The only water needed for a healthy plant is in the root zone.

Watering foliage increases evaporation and assists pests feeding on the foliage. The incidence of plant diseases also increases with constant watering of foliage.

Maintain water levels in your soil

Water crystals or water beads or hydrogel are all water crystals and are a perfect additive to your garden once you have moist soil around your plants.

The water crystals will maintain moisture levels in the root zone around your plants which is where the water is needed. The crystals are small granules made from a water-absorbent polymer. Using them as a soil additive assists your plants to withstand drought conditions as they can expand to six hundred times their size after they come into contact with water. Once expanded they create a water-holding gel that slowly releases water to the plant’s roots.

Choose drought-tolerant plants for your garden

Your water wise garden will thrive when you use plants that are native to your locality. Plants such as most succulent varieties are a good starting point as is philodendron. To get the best advice on the best drought-tolerant plants for your garden we recommend you visit your local specialist nursery who are usually horticultural experts.

Adding a seaweed solution

The perfect health tonic for your plants is the addition of a seaweed solution to your periodic watering schedule. There are many seaweed solutions available which assist your plants to retain water which increases their hydration levels.

Lay mulch in your garden

It’s widely accepted mulching is essential for every garden. Mulching, especially in summer, is vital to reducing evaporation and ensuring your soil remains moist and cool.

Mulch combined with water crystals in the soil increases the soil’s water holding capacity. This combination ensures your water wise garden gets the most out of every drop of water.

Mulch correctly laid and maintained is also the visual finishing touch to your garden.

Install an irrigation system

If you are time-poor installing a drip irrigation system is a perfect solution to maintaining a water wise garden. Drip irrigation is literally what it says in that it allows water to drip slowly into the root zone of plants.

A drip irrigation system can be installed by you if you feel competent in doing so. There are many systems available many of which promote the DIY installation. But remember you always get the quality you pay for so choose carefully.

Drip irrigation systems must be legally connected to your water supply which is where many DIY installations fail with consequences that can be damaging to your family’s health.

If you need expert advice on installing a legally compliant water connection with a timer tap for your garden’s irrigation system then contact us anytime on (07) 5580 4311

Filtered Water Can Ease Hay Fever

Filtered Water Can Ease Hay Fever

Hay Fever Season

taqua water filter taps installed by Whywait Plumbing ease hay fever

Once the footy finals are over we know it’s spring, as the weather warms and evening barbecues become the norm. But for many people, spring is a time to be dreaded. That’s because the advent of spring means its hay fever season for one in five Australians.

Hay fever season comes in stages over the spring and summer. The first stage will be in October/November when windborne pollens of plants and grasses cause allergens. When the pollens become trapped in your nose or eyes, they release their allergens. Fortunately, the pollen allergens are benign, but for one in five of us, our body misreads them as being harmful and fights back. This results in our body producing mucus to expel the pollen allergens.

As the body fights the pollen allergens watery, itchy bloodshot eyes along with a runny nose and sneezing are the most common symptoms of what we refer to as hay fever.

Filtered Water & Hay Fever

As proactive prevention should always be the #1, action you should start with installing a Taqua built-in filtration tap. The filter built into the Taqua tap will remove chlorine and impurities from your tap water. Best of all for hay fever sufferers a Taqua tap is guaranteed to retain the minerals your body needs in your tap water.

Your #2 action in hay fever season should be to drink 800 ml of hot water every day from your Taqua tap. Drinking hot water at 50 ºC assists in easing common hay fever symptoms such as sneezing and a runny nose.

This simple action of drinking hot filtered water will make your life more comfortable if you suffer from hay fever plus will assist your general health due to its detoxing effects on the body.

Your #3 action in the hay fever season is to rinse your eyes regularly with cold water to flush out the pollens. Using the filtered cold water from your Taqua tap will ensure that you are not washing chemicals such as chlorine directly into your body.

Filtered Water & Vegetables

We all know that eating fresh fruit and vegetables assists in our overall health, particularly in the hay fever season.

Did you know washing your fresh fruit and vegetables with ordinary tap water loses many of their valuable minerals?

The reason for this mineral loss is due to the free chlorine in ordinary tap water that reacts with the minerals in fruit and vegetables, causing the minerals to break down. In fact, 10% – 30% of all minerals are lost due to washing fruit and vegetables in tap water.

Using a Taqua built-in filtration tap with its veggie spray function is the perfect solution to wash fruit and vegetables to ensure they retain all their vitamins.

Cooking with filtered water from a Taqua built-in filtration tap is a simple way to improve the taste, smell and colour of your food.

What is a Form 4

What is a Form 4

We are frequently asked by clients why we are charging them for a Form 4. The simple answer is because it’s the law.

The reality is the Form 4 system for plumbing and drainage work has existed for over 20 years.

Originally licenced plumbers were required to submit a Form 4 to the local authority plumbing inspectors. On the Gold Coast that meant we submitted them to City of Gold Coast’s Plumbing and Drainage section when undertaking replacement of part of the sewer house drain or water main or replacing a hot water service.

In 2012 legislative changes required that we lodge them with the Department of Housing and Public Works through the Plumbing Industry Council, (PIC) and for the first time we had to pay a fee for lodging a Form 4 of $25.90. In 2014 the QBCC took over the Form 4 process as part of their assuming responsibility for plumbing occupational licensing.

Once a Form 4 is lodged, then it is subject to a random compliance auditing process to ensure the work is compliant with the Plumbing and Drainage Act 2018 and the Plumbing and Drainage Regulation 2019. This is undertaken to ensure the work is being conducted to the highest standards to protect everyone’s wellbeing, health and safety.

Whywait Plumbing has always supported the Form 4 process as it ensures that all work on your property is compliant and is registered with both QBCC and City of Gold Coast. If you have a significant insurance claim involving a plumbing failure, an accessor can quickly backtrack to ensure that the work was undertaken legally and compliantly.

Ultimately a Form 4 is there for the homeowner’s protection.

What is plumbing & drainage work notifiable work?

The definitions of notifiable work changed on 1 July 2019. These changes were to ensure clarity and usability, coupled with cost-effective plumbing laws and regulations for plumbers and property owners.

There are essentially twelve categories of notifiable plumbing and drainage work that require a Form 4 which are:

  1. Extending water supply pipes – this is any work on water reticulation pipes other than a fire service on an existing building
  2. Extending or removing a fire service – this applies to any class 2-9 building with a development approval as per schedule 2 of the Building Act 1975
  3. Existing sanitary plumbing – this any work on an existing building where sanitary plumbing is removed, replaced, altered or extended
  4. Existing sanitary drainage – this any work on an existing class 1 to class 10 building involving extending, replacing, altering or removing any part of the sanitary drain system apart from a combined sanitary drain plus it also applies to extensions or alterations to a class 1 building
  5. Temperature control devices – this is any work with a TMV or tempering valves in any existing building requiring installing, replacing or removing a valve plus it also applies to extensions or alterations to a class 1 building
  6. Water heaters – this is any work undertaken in any existing building requiring installing, replacing or removing a hot water heater plus it also applies to extensions or alterations to a class 1 building
  7. Backflow prevention devices – this is any work with a testable backflow device or dual check valve in any existing building requiring installing, replacing or removing a valve plus it also applies to extensions or alterations to a class 1 building
  8. Greywater treatment plants – this any work involving the installation of a greywater use system that includes a greywater treatment plant installed in a sewered area where the plant generates less than 3kL of greywater daily or for replacing a greywater plant
  9. Fixtures in class 1 or class 10 building – this is any work required for installing a new fixture or relocating an existing fixture in an existing class 1 or class 10 building plus it also applies to extensions or alterations to a class 1 building
  10. Fixtures for class 2 to 9 buildings of 1 or 2 storeys – this is for all work other than sanitary drainage required for installing or relocating a fixture provided the work is for an existing class 2 to 9 building up to two storeys above ground
  11. Sanitary drains – this is any work undertaken to seal a sanitary drain after the connection point to the council sewer or a treatment plant
  12. Sealing supply pipes – this is any work undertaken to seal a water supply pipe after the council water meter provided the work is for an existing class 2 to class 9 building

The QBCC publish simple guides to what is notifiable work and the definitions of building classes as defined in the Building Code of Australia which you can download below:

Form 4 notifiable work compliance

Every reputable professional plumber, I know 100% supports the notifiable work system. It ensures for homeowners and property owners that all work undertaken on their property is performed to the standards required.

If you have had plumbing or drainage work undertaken that you have not been supplied with a Form 4 as per the form shown above and is covered in the categories listed then, you need to report it to the QBCC now or call them on 139333. Ultimately high-quality plumbing and drainage protects your health.

If you are uncertain or need assistance contact us on (07) 5580 4311 and we will give you our considered opinion. Ultimately all plumbing work is not about guesswork; it is about compliance with the law, and the law is the Plumbing and Drainage Act 2018.

How do you know a drain is blocked?

How do you know a drain is blocked?

Frequently a blocked sewer drain comes as a surprise. A common question asked of our plumbers is how do you know a drain is blocked?

To begin with, if your toilet is backing up and not draining, or your overflow relief gully is spewing out sewerage outside then, you need a blocked drains Gold Coast specialist plumber now. I guarantee DIY remedies such as baking soda and vinegar will not clear your blocked drain.

Unfortunately, not all blockages are immediately apparent. Let me assure you it is not normal to be experiencing gurgling in your drains or slow to drain toilets.

The reality is few blockages are a sudden occurrence. Usually, a blocked drain happens gradually so below we will list out common reasons to the question how do you know a drain is blocked.

How do you know a drain is blocked early warning signs

Early warning signs of an impending blocked drain are easily overlooked but below are the most common to look out for:

  • foul odours in your bathroom or toilet that never go away
  • gurgling noises from your toilet or floor wastes when no-one is using them
  • the toilet when flushed filling up the bowl then slowly draining away
  • the overflow relief gully (ORG) intermittently overflowing then slowly draining away
  • the water seal in your toilet completely being sucked away

What are the causes of a blocked drain?

The most common causes that we have seen recently why a drain becomes blocked is tree roots or buildups of flushable wipes. These, in turn, are commonly caused by:

  • broken sewer house drains that allow roots to infiltrate
  • poorly installed drains that have an incorrect fall that will enable buildups in the drain as they cannot flow away
  • low water flows in flat drains that allow accumulations of solids flushed into the sewer
  • objects flushed down the toilet such as flushable wipes, sanitary products or toys that do not break up in the water

Clearing your blocked drain

If you are experiencing any of the symptoms described above the answer to how do you know a drain is blocked is simple you need to call us on (07) 5580 4311 before you have no functional sewer house drain.

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