Why do Gold Coast Plumbers bury their mistakes? 1

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Why do Gold Coast Plumbers bury their mistakes?

Why do Gold Coast Plumbers bury their mistakes?

I recently had a client comment that Gold Coast Plumbers bury their mistakes far more than doctors bury their mistakes. It is a comment I cannot disagree with in any way. Increasingly we see underground plumbing work that is so non-compliant it’s confirming Gold Coast Plumbers bury their mistakes, knowingly and deliberately.

Whywait Plumbing do not accept that Gold Coast Plumbers bury their mistakes

Calling them mistakes is not being truthful because we all know it’s a deliberate act to cut costs. We all understand those plumbing companies that choose to undertake construction work are under enormous competitive pressure to reduce construction costs continually.

However, because of these plumbing companies buckling to pressure from project managers, builders and developers, they are in an ever downward spiral of negligently breaking the law. The reality is all of the parties involved in the lawbreaking know the chances of them getting caught are slim as the inspections by City of Gold Coast’s plumbing, and drainage inspectors are cursory at best.

Underground water pipes, house sewer drains and house stormwater drains are all buried underground. Unfortunately for property owners, it can take years before the problems become apparent and they investigate the issue. By this time the original construction job is out of warranty, and the QBCC will show little interest in any investigation of negligence.

Investigation and rectification of non-compliant installation of underground plumbing infrastructure fall onto the hapless property owner. Rectification bills can be enormous, and the likelihood is there is no insurance coverage or any desire by the council or state regulatory authorities to investigate.

I believe we have the best plumbing regulations and standards in the world. We used to have the best enforcement in the world to ensure our buildings met the high standards required. The enforcement of the Plumbing and Drainage Act of 2018 and the preceding laws have become so lax that most buildings constructed in the last twenty years have multiple underground plumbing defects. Disastrously for property owners, the majority of these defects are waiting to break down and cause havoc finally.

Gold Coast Plumbers bury their mistakes which causes water damage repaired by Whywait Plumbing

When these buried mistakes are covered by insurance and break down, causing water damage, every one of us bears a cost via ever-increasing property insurance premiums on all buildings. If enforcement had occurred at the construction stage, then this water damage would have never happened.

It is our experience as maintenance plumbers that builders and developers perceive they can reduce costs and increase profits by not complying with the Plumbing and Drainage act of 2018.

The legal obligations of complying with the Plumbing Code of Australia, which is Volume 3 of the National Construction Code, is not even a consideration.

I accept this lack of compliance has come about due to multiple factors and pressures. Nevertheless, this short-sighted attitude and systematic non-compliance with what is the law affects property owners with prodigious rectification costs. I believe that the project managers, builders, developers and plumbers involved in this ongoing fraud of property owners and insurance companies are well aware of what they are doing but blame it on:

  • Competitive pressures in the construction industry where the lowest price wins mentality rewards plumbers who take non-compliant short cuts to reduce costs to win jobs
  • All builders actively forcing cost-cutting on sub-contractors and suppliers
  • Time constraints on plumbers to complete the job and be paid
  • The reluctance of builders to inform clients that unforeseen issues have arisen which will increase the cost of construction
  • The failure of building certifiers and plumbing inspectors to defect non-compliant work and the turning of a blind eye to incorrectly graded trenches, lack of compaction and inappropriate backfilling of trenches
  • Continual lack of enforcement by the Queensland Government regulators

Every one of the above has in their view a justifiable excuse for what is occurring but all that is required is for the law to be obeyed. The Plumbing and Drainage Act of 2018 and the Plumbing and Drainage Regulation 2019 merely need to be enforced to stop Gold Coast Plumbers bury their mistakes attitude continuing.

By enforcing the law, everyone is a winner and will return us to the standards that previously existed where non-compliant work was defected without a second thought. Every plumber I discuss this with would be more than happy with this to occur as it would create a level playing field for the plumbing industry where efficiency was rewarded rather than non-compliant short cuts. It further protects property owners and the entire construction industry that is already under a cloud due to the cladding non-compliance in buildings throughout Australia.

Whywait Plumbing want to stop Gold Coast Plumbers bury their mistakes attitude continuing

As licensed plumbers, we are mindful that non-compliant plumbing is a public health risk. I reiterate most of the non-compliant work is knowingly and deliberate which is ultimately negligent behaviour. Sooner or later insurance companies and no-win no-pay lawyers will awaken to the fact that this non-compliance is negligence resulting in the plumbing industry as a whole is portrayed as cowboys with no integrity ripping off poor property owners.

This is a scenario where no one wins except the lawyers. As a critical industry plumbers cannot allow a perception that plumbers as a whole are unable to undertake legally compliant work. We certainly need no more regulation we just need the existing laws and regulations enforced to protect the community’s health as a whole.

Plumbing Quotes Over The Phone

Plumbing Quotes Over The Phone

Plumbing quotes over the phone are meaningless without any validation as they are based on perception rather than experienced observation and onsite investigation. Every day we receive phone calls asking us to diagnose a plumbing, drainage or gas problem over the phone. We can only talk in generalities based on the vague information we are given.

Generally, after receiving this general broad sweeping advice, we are then asked how much we would charge to undertake the repair. We then have to explain it’s impossible to give any accurate pricing over the phone without an onsite investigation to diagnose the actual problem.

Whywait Plumbing will never give plumbing quotes over the phone

“When we are asked to diagnose and quote a plumbing problem over the phone we put on our genie costume and look into our crystal ball.”

The reality is every plumbing problem is unique in its own way. Despite what you think plumbing installations can be complicated.

Regrettably, 90% of the plumbing infrastructure in any building is concealed.

So what you are observing and attempting to describe to us over the phone is regularly completely the reverse of what is transpiring under your floor or in the wall.

Sending us photos or videos can be of assistance. Even so they still only show the extent of the problem, not the actual cause. But the reality is we still cannot give you plumbing quotes over the phone as photos and videos never tell the complete story.

No Professional Plumber Will Give Plumbing Quotes Over The Phone

No professional plumber no matter how experienced they are can ever give legitimate plumbing quotes over the phone. There is only one way to diagnose a plumbing problem and that is by an on-site investigation. No matter what you think you can visually observe you are only seeing part of the potential problem at best. No two plumbing installations are ever wholly the same no matter how alike they may appear.

Unfortunately, there are too many plumbers who will give quotes over the phone. This is completely unprofessional and no more than a marketing ploy to entice you to engage them to come to solve your problem. Think about it would you expect a doctor to diagnose a medical condition over the phone. In reality, it’s actually easier to diagnose a medical problem over the phone than it is a plumbing problem but no doctor will do so without first examining you.

I guarantee that 99% of the time that the plumbing quotes over the phone increase within ten minutes of the plumber’s arrival. This will always be explained away by a myriad of excuses that your description of the problem was not accurately disclosed. It will always be your fault.

The reason the quote they provided to you over the phone increases is simple. Once on-site, the plumber can have a better understanding of all the variables. Even then once they start on the repairs there are frequently multiple changes to the cost as more faults appear that were not detected in the initial visual inspections.

Google Searches Do Not Make You a Plumber

It’s constantly amusing talking to someone who has obviously done a Google search to locate what the remedy to their plumbing problem is. Usually, they have already decided what rectification work is required and are ringing getting multiple plumbing quotes over the phone.

It is my experience that 90% of the time the diagnosis is wrong which in turn ensures the remedy they have decided upon on Google is wrong.

After their Google search, they further confuse themselves by talking to multiple plumbers which just creates further confusion. Ultimately every decision then just becomes about price so they choose a plumber who will come to site for free who advertises “No Call Out Fee”.

Once again this is a fallacy because no legitimate plumbing business can come to your house for free. Sending a fully equipped truck with a licensed plumber costs at least $150 so I guarantee you will pay all of the costs in one way or another.

Plumbing Problems Are A Challenge For Both Plumber and Client

The reality is solving plumbing problems takes time and patience. We accept that finding a reputable plumbing company can be daunting as often you need to act quickly when a plumbing emergency occurs.

Solving a plumbing problem that is not completely obvious such as water leaking out of a wall can be frustrating. Here at Whywait Plumbing, we are specialist maintenance plumbers so we know that a leak can be occurring in a multitude of locations and running internally until it finds a route to flow freely. That is why we don’t smash open walls or floors to look for the problem but instead use our leak detection equipment to pinpoint the location of the leak.

For a client, this can create a perception we are procrastinating but the reality is we are using our experience to solve the problem. When it comes to maintenance plumbing hiring an experienced specialist who is older and wiser will always remove the misconceptions.

Regrettably, plumbers are only remembered for the terrible events that occur such as a burst pipe or overflowing sewage. Due to the emergency type situations that most people call a plumber, there are numerous misconceptions about what a plumber can do and cannot do quickly. In too many circumstances this is aligned to the cost rather than the outcome.

Do yourself favour always and engage a plumber that is clearly experienced and been around a while. Above all else avoid the temptation to get plumbing quotes over the phone. You need to ensure that your plumber comes to the site and undertakes a thorough site inspection before any work is undertaken.

If you need assistance on any plumbing, drainage or gas problem call us 24/7 on (07) 55804311 as we have 43 years of experience in solving dilemmas that others cannot.

How to avoid house flooding this Christmas

How to avoid house flooding this Christmas

This Christmas I can guarantee that burst plastic water reticulation pipes or burst flexi hoses will create more emotional stress and insurance claims than fires and burglaries combined.

How to avoid house flooding is becoming more challenging as we continually add more and more water connections inside our homes. Insurance companies are experiencing year on year increases in ever-increasing water damage insurance claims. The average insurance claim from internal water damage flooding has increased from $17627 in 2014 to $30361 in 2018.

how to avoid house flooding is why whywait Plumbing recommend when your house is empty to turn off your water supply
A collapsed ceiling from a water deluge above caused by a burst pipe

If you are going away on holiday this Christmas and New Year holiday season and leaving your home empty then I only have one recommendation. And that is before you drive off walk over to your water meter box and turn off the water supply.

How to avoid house flooding is simple if you turn your water off at the council water meter. By undertaking this simple task I can 100% guarantee you will not arrive home to a flooded house caused by a burst water pipe.

I’ve written frequently over the last 10 years about the issues we see every week with homes getting flooded. We’ve witnessed an ever-increasing amount of homes having plastic water pipes and flexi hoses being installed. In turn, we have seen an ever-increasing number of burst flexi hoses and split plastic pipes flooding homes.

In all likelihood even if you have copper water pipes you will still have multiple flexi hoses in your home. They will exist commonly in both residential and commercial buildings under the kitchen sink, under the bathroom vanity basins, under the toilet cistern and under the laundry tub.

Every flexi hose is potentially a ticking time bomb. It has become so common that we attend to burst flexi hoses every day. In 1 hour a burst flexi hose can discharge 1500 litres of water so in 1 day that could be 36000 litres of water. We’ve all experienced how far a spilt glass of water runs on a floor so imagine how far 108000 glasses of water will run.

We have multiple solutions available to prevent flooding in your home ranging from AquaTrip valves at the boundary that turns the water off automatically to individual auto shut off valves for flexi hoses.

If you have any concerns about your water pipes, flexi hoses, fridge connections or valves in your home and don’t want to have one of our plumbers spending part of Christmas Day with you then call us today.

In 2019 as we have done so for the last 43 years we will continue to provide full plumbing, drainage and gasfitting services every day up to and right through the upcoming Christmas holiday and 2020 New Year holiday period.

Our normal emergency plumbing services will be available 24/7 as always on:

  • Christmas Day, Wednesday 25 December
  • Boxing Day, Thursday 26 December
  • New Years Day, Wednesday 1 January

Public holiday diagnostic fees will apply to all call outs on those days except for Whywait Service Partners.

I’m always mindful that Christmas greetings can become superficial but even so everyone here at Whywait Plumbing Services wishes you and your family a Merry Christmas and a prosperous 2020. Remember the best of gifts around your Christmas tree on 25 December in the presence of a happy family with a toilet that flushes and a tap that turns off.

Like for Like Hot Water Service Replacement

Like for Like Hot Water Service Replacement

In Queensland, if you see online bunnings hot water service price beat guaranteewebsite  prices or are quoted over the phone a price for like for like hot water service replacement for an electric or gas storage tank¹ system, don’t believe one word of it. The prices are a sham designed to scam you into calling them to book in the job.

I can 99.9% guarantee² you will not receive that price for a legally compliant hot water service replacement issued with a QBCC Form 4 compliance certificate.

The pricing and terminology are deliberately deceptive and are a scam. I will categorically state the prices are absolutely bullshit and lies.

Going back over ten years ago yes all plumbers undertook like for like hot water service replacement when replacing electric or gas storage hot water tanks. Simply this was legally compliant at the time and accepted industry practice.

What is like for like hot water service replacement?

“Like for like” installation is frequently seen as the basis of pricing on websites as a starting point for pricing for replacing your hot water system. They usually use confusing terminology stating that the pricing is starting from what is a low price for a like for like installation. They then vaguely define like for like as being for replacing the hot water system where it is:

  • the same type of hot water system as the old hot water system
  • that the hot water system is being installed in precisely the same location as the old hot water system
  • that the new hot water system is the same size as the old hot water system
  • that the new hot water system has the same electrical requirements as the old hot water system

Of course, it’s not explained clearly like I have using sixty-seven words.  Instead, they tell all of that in one compressed vague sentence of thirty-four words.

And naturally, there will be getting out of gaol clauses that are again vague and confusing. These clauses will state that other costs may be incurred because:

  • you have individual site installation requirements to ensure your like for like hot water service replacement is compliant with all regulations
  • if you require any additional valves installed that were not in the like for like scope of works
  • if you request removal and disposal of the old hot water service
  • if you require a new concrete slab or support base
  • if you need any additional piping to be installed
  • if you require any additional electrical wiring or any electrical work other than disconnecting and reconnecting
  • any work what so ever that is required to the existing plumbing, electrical or gas infrastructure to ensure your like for like hot water service replacement is compliant with the council, state or commonwealth regulations
  • any additional labour or equipment required due to site access conditions

All of the above are standard requirements on any hot water system replacement to meet the legal requirements of the Plumbing and Drainage Act 2018 and the Plumbing and Drainage Regulation 2019.

The whole reason all of the above and many more possibilities are excluded from a like for like hot water service replacement offer is to fool you.

Ultimately every existing hot water service installation has individual requirements when installing a replacement hot water service.  That is why a website price or a quote over the phone is meaningless.

You can only ever get a correct price for replacing your old, leaking hot water service after a comprehensive site inspection. In the small print on all websites that quote like for like replacements they almost always state somewhere that pricing may change once their plumber undertakes a site inspection.

The photo on the right is a Dux 50 dux 50 litre electric hot water servicelitre electric hot water service that has been replaced like for like. Except it is utterly non-compliant because:

  • the hot water pipes are not insulated
  • the relief valve is not insulated
  • there is no pressure reduction valve
  • there is no cold-water expansion valve
  • there is no tempering valve
  • as it is an internal installation, there is no hot water tray to contain water leaking from the tank, pipes or valves
  • there is no automatic shutoff valve to cut off the water should there be a leak
  • there was no QBCC form 4 given to the property owner

There is no such thing as a like for like installation. There is definitely no such thing as an exemption for a QBCC Form 4 compliance certificate if you are only undertaking a like for like installation.

What is required to replace a leaking hot water service?

If your hot water service is leaking and requires a replacement then in all likelihood it will be at least eight years old and probably much more. I can guarantee the infrastructure regarding valves and overflow drains will not be compliant with the legal requirements that we must now adhere to.

We recently replaced the nine-year-old Siddons heat pump unit in the photo on the right Why do Gold Coast Plumbers bury their mistakes? 3that was no longer functioning with a CO2 Smart Heat Pump hot water unit. Even though it was only installed nine years ago, it was utterly non-compliant with the current requirements.

Since 1 July 2019 every hot water service whether its a new installation or a replacement installation must be installed in complete compliance with AS/NZS 3500.4:2018 Plumbing and Drainage Part 4: Heated Water Services.

This standard, along with several other standards, is called into law via the Plumbing and Drainage Act 2018 and the Plumbing and Drainage Regulation 2019.

The installation of a new or replacement hot water service must comply absolutely with the standard and in particular Section 5 Installation of Water Heaters – General Requirements. The scope of this section states explicitly: This Section sets out general requirements for the installation of water heaters, their location, support, cold water service valves, the vent or drain lines, and the first 2 m of heated water supply piping.

This section sets out exactly how all hot water service installations must be undertaken. Nowhere does it refer to a like for like hot water service replacement.

No professional, reputable plumber will quote you on a like for like installation as they know it does not exist. Companies who market on this basis are engaging in deceptive and misleading marketing to get their foot in your door, so they can then upsell you.

Any plumber who starts telling you that you can get a lower price with a like for like replacement is simply a liar.

Every hot water service replacement must have a Form 4 compliance certificate lodged with the QBCC and the appropriate fee paid. Ultimately this is for your protection as compliantly installed plumbing, and drainage installation is about protecting your health.

Replacing a hot water service does not involve guesswork it’s about merely obeying the law and being compliant with the Plumbing and Drainage Act 2018. If you have had your hot water service replaced as a like for like replacement you need to report it now to the QBCC as an offence complaint. The plumber who undertook the installation will be required to return and complete the installation in compliance with the Plumbing and Drainage Act 2018 at his cost.

If you are uncertain about your hot water service replacement or need assistance contact us on (07) 5551 5193 and we will give you our opinion on how to proceed.

¹ : Replacing an instantaneous gas hot water unit is frequently like for like as it is a straight disconnection and reconnection to the gas connection and to the water pipes. In most instantaneous units, there is no need to install or replace valves as all management of temperature is undertaken in the unit.

² : The only time I have seen a compliant like for like replacement is when a faulty hot water service has had to be replaced within the first 12 months after installation and was already fully compliant. This is a genuine like for like replacement under the manufacturers guarantee where the client pays nothing and where everything concerning the plumbing and electrical infrastructure was already compliant.

What is a Form 4

What is a Form 4

We are frequently asked by clients why we are charging them for a Form 4. The simple answer is because it’s the law.

The reality is the Form 4 system for plumbing and drainage work has existed for over 20 years.

Originally licenced plumbers were required to submit a Form 4 to the local authority plumbing inspectors. On the Gold Coast that meant we submitted them to City of Gold Coast’s Plumbing and Drainage section when undertaking replacement of part of the sewer house drain or water main or replacing a hot water service.

In 2012 legislative changes required that we lodge them with the Department of Housing and Public Works through the Plumbing Industry Council, (PIC) and for the first time we had to pay a fee for lodging a Form 4 of $25.90. In 2014 the QBCC took over the Form 4 process as part of their assuming responsibility for plumbing occupational licensing.

Once a Form 4 is lodged, then it is subject to a random compliance auditing process to ensure the work is compliant with the Plumbing and Drainage Act 2018 and the Plumbing and Drainage Regulation 2019. This is undertaken to ensure the work is being conducted to the highest standards to protect everyone’s wellbeing, health and safety.

Whywait Plumbing has always supported the Form 4 process as it ensures that all work on your property is compliant and is registered with both QBCC and City of Gold Coast. If you have a significant insurance claim involving a plumbing failure, an accessor can quickly backtrack to ensure that the work was undertaken legally and compliantly.

Ultimately a Form 4 is there for the homeowner’s protection.

What is plumbing & drainage work notifiable work?

The definitions of notifiable work changed on 1 July 2019. These changes were to ensure clarity and usability, coupled with cost-effective plumbing laws and regulations for plumbers and property owners.

There are essentially twelve categories of notifiable plumbing and drainage work that require a Form 4 which are:

  1. Extending water supply pipes – this is any work on water reticulation pipes other than a fire service on an existing building
  2. Extending or removing a fire service – this applies to any class 2-9 building with a development approval as per schedule 2 of the Building Act 1975
  3. Existing sanitary plumbing – this any work on an existing building where sanitary plumbing is removed, replaced, altered or extended
  4. Existing sanitary drainage – this any work on an existing class 1 to class 10 building involving extending, replacing, altering or removing any part of the sanitary drain system apart from a combined sanitary drain plus it also applies to extensions or alterations to a class 1 building
  5. Temperature control devices – this is any work with a TMV or tempering valves in any existing building requiring installing, replacing or removing a valve plus it also applies to extensions or alterations to a class 1 building
  6. Water heaters – this is any work undertaken in any existing building requiring installing, replacing or removing a hot water heater plus it also applies to extensions or alterations to a class 1 building
  7. Backflow prevention devices – this is any work with a testable backflow device or dual check valve in any existing building requiring installing, replacing or removing a valve plus it also applies to extensions or alterations to a class 1 building
  8. Greywater treatment plants – this any work involving the installation of a greywater use system that includes a greywater treatment plant installed in a sewered area where the plant generates less than 3kL of greywater daily or for replacing a greywater plant
  9. Fixtures in class 1 or class 10 building – this is any work required for installing a new fixture or relocating an existing fixture in an existing class 1 or class 10 building plus it also applies to extensions or alterations to a class 1 building
  10. Fixtures for class 2 to 9 buildings of 1 or 2 storeys – this is for all work other than sanitary drainage required for installing or relocating a fixture provided the work is for an existing class 2 to 9 building up to two storeys above ground
  11. Sanitary drains – this is any work undertaken to seal a sanitary drain after the connection point to the council sewer or a treatment plant
  12. Sealing supply pipes – this is any work undertaken to seal a water supply pipe after the council water meter provided the work is for an existing class 2 to class 9 building

The QBCC publish simple guides to what is notifiable work and the definitions of building classes as defined in the Building Code of Australia which you can download below:

Form 4 notifiable work compliance

Every reputable professional plumber, I know 100% supports the notifiable work system. It ensures for homeowners and property owners that all work undertaken on their property is performed to the standards required.

If you have had plumbing or drainage work undertaken that you have not been supplied with a Form 4 as per the form shown above and is covered in the categories listed then, you need to report it to the QBCC now or call them on 139333. Ultimately high-quality plumbing and drainage protects your health.

If you are uncertain or need assistance contact us on (07) 5580 4311 and we will give you our considered opinion. Ultimately all plumbing work is not about guesswork; it is about compliance with the law, and the law is the Plumbing and Drainage Act 2018.

Plumbing Rip Offs

Plumbing Rip Offs

Plumbing rip offs, in my opinion, are frequently emotive exaggerations bereft of facts from people whose only motive is not to pay their plumbers bills.

Sadly most plumbing rip offs are perpetuated not on the customer but on the plumber by other plumbers who stupidly aid and abet con artists using them without any payment to condemn work another plumber has undertaken.

Every week we get multiple phone calls virtually demanding that we condemn over the phone other plumbers work or for us tell them that they have been overcharged. Of course, they never wish to pay for this advice and never want it adequately investigated.

Unfortunately, far too many plumbers are completely gullible and get sucked into agreeing with unsubstantiated, exaggerated statements over the phone from someone they have never met. For some bizarre reason, they think by agreeing with baseless opinions from an unqualified person that they will get work from it and even more bizarrely get paid for it!

Despite what some non-plumbers think plumbing is complex in its entirety requiring in-depth knowledge and precision. With the dominance of Google, it is effortless for someone to create a cheap website and make a raft of promises usually based on how cheap they are.

“No call out fee! Free quotes! No service charge! Free plumbing audit! Free gas inspection! $0 call out fee! $40 off today! $99 drain special! Free plumbing quotes!” And so the list goes on when you Google the term “plumber Gold Coast”. All of these “promises” create the perception that you are getting something for free or at a considerable discount.

The often-quoted “There is no such thing as a free lunch” is applicable in this situation. Obviously, it means nothing is ever truly free because the fact is someone has to pay for the plumber to come to your house or business. All of those above claims are designed with the sole purpose of getting you to ring that plumbing company and nothing else. I guarantee you will be paying for them to come out one way or another.

You should know it costs money for a fully equipped and staffed plumbing truck to arrive at your home or business. Some companies will charge a call-out fee which allows for no work. Some companies such as Whywait Plumbing will charge a diagnostic fee which provides for a preliminary investigation of the plumbing problem. Some companies will charge a minimum one hour fee no matter how long they are on site. Some companies offer a free call out, but it will be built into all their costs so beware of all free call out offers as generally, all their other prices are higher.

You are ripping me off because Joe Bumcrack Plumbing Service is half your price

In the last 42 years, I’ve heard multiple variations of this excuse for not paying an account countless times.

Buyers regret is a constant issue for all businesses. I remain bewildered by people who turn to the bottom feeders of our industry and turn them into experts. These hobby businesses are frequently referred to as Joe Bumcrack plumbers for obvious reasons. Of course, Joe Bumcrack’s phone wasn’t answered, and he wasn’t available at 10 pm on a Saturday night to clear the blocked drain. But of course, his word counts because he told the customer what he wants to hear concerning what price should have been charged and plumbing rip offs.

The reality is half the price of what? We have never been interested in being the cheapest Gold Coast plumber. We are not interested in what other plumbers charge because every business differs regarding cost structures, overhead costs and productivity levels that are utilised to set a selling price for a businesses services.

Notwithstanding the urban myth that there is a “going rate” or “recommended rate”  for plumbers, it is illegal under the Competition and Consumer Act 2010 for business to collude in setting prices or for there to be any set or recommended rates by master plumbers associations.

Here at Whywait Plumbing, we take pride in our industry best practice service levels. We endeavour without exception to deliver quality workmanship with expertise and long-lasting permanent solutions to complex plumbing problems that are fully compliant with the legal requirements in the Plumbing and Drainage Act 2018.

A recent e-mail I received with the following quote from Benjamin Franklin, “The Bitterness of Poor Quality Remains Long After the Sweetness of Low Price is Forgotten” always applies, and that is the lowest price is not still the best. With plumbing problems, they are frequently reactive, and the practice of going back after the job is completed to Joe Bumcrack Plumbing Services for his expert opinion on what work should have been undertaken is counterproductive as you are not comparing apples with apples.

Plumbing is like everything else with a plethora of solutions, methods and opinions to solve problems. This, in turn, creates multiple pricing solutions if you do not specify exactly what products you want installing with the result is that you require. We accept that our customers are often in a situation where they are choosing between the price we must charge versus the quality of the service.

More and more, we are seeing where a customer has researched what he should budget for a job via Google and on websites such as Bunnings. The reality is they don’t have the expertise or knowledge to undertake the research, so end up with a superficial answer. This research then becomes the driving force in determining the price they think they should pay for our service.

It is our experience over 42 years that many clients fool themselves or their employer in choosing the lowest price service to fit within a budget that was flawed from the start. Typically this results in budget blowouts in the short term as the lowers quality service, and products have to be replaced long before they should have been.

Equally, the highest price does not always mean the highest quality service. Frequently the highest price and the lowest price for service are due to inefficiencies in the service delivery combined with there not being a specifically tailored specification.

When you are assessing a company to provide service delivery, please ignore Joe Bumcrack Plumbing Services and their constant cry that all their competitors are involved in plumbing rip offs. The ability of companies such as Whywait Plumbing or Oceanside Plumbing or Waterfox Plumbing to meet your service and business requirements should be paramount in decisions. Equally successful past performance is just as critical to ensuring quality service and installation take precedent over the enticement of a low priced service delivery.

What’s your hourly rate?

No legitimate business works on hourly rates. The reality is most businesses charge a set price for a set service task. Even in the construction industry businesses such as tilers and plasterers charge per m² or brickies per 100 or 1000 bricks laid.

The exception to this is far too many plumbers and electricians who won’t invest in quantity surveying software and the time to create task based pricing. As a result, we have many Joe Bumcrack plumbers who work on hourly rates that do not cover the cost of wages and accuse all their competitors of engaging in plumbing rip offs. Even for a solo operator plumber or electrician, their break-even points will be between $100 – $150 per hour depending on their overhead costs. So if you engage a plumber who is telling you their hourly rate is $80, then you can guarantee they will be doubling up somewhere or charging for services that are not delivered.

Hourly rates are a meaningless component in the overall service cost being utterly subjective to the point of being meaningless.

I’m well aware many people think an hourly rate for a plumber in excess of $100 is a plumbing rip off and extortinate. This is why hourly rates are meaningless because within that price countless expenses have to be covered such as wages, superannuation, workcover, fuel, insurance, vehicle repairs, equipment repairs and replacement, travel time and so the list goes on and on.

I can only repeat that labour is only one component of the cost when working through a task cost in quanity surveying software. The other components are overheads, materials and equipment.

Plumbers who charge using hourly rates frequently engage in charging base to base travel time or charging for apprentices who are really goffas or for making multiple trips to the merchants for materials

Just give me a ballpark price over the phone

I repeat incessantly that no professional plumber can give you an estimate over the phone. Solving plumbing problems over the phone with any degree of certainty is an absolute impossibility. Every plumbing problem is entirely variable and can change rapidly once you start working on it.

The most common price we are asked for over the phone is for replacing a hot water service. Sadly many plumbers will indulge people and give costs for replacing a hot water service over the phone based on “Like for Like” installation. This is utterly deceptive as there is no such thing as a like for like installation. Every replacement installation must be done in accordance with ASNZS 3500.4:2018, which requires substantial upgrades on the original installation which is frequently over ten years old. Of course, once they get on-site, they discover you need all sorts of extras such as valves, insulation and drain installation.

Always require that the plumber comes to the site and gives you pricing after a thorough site inspection. Even then that can change as often once you start on the job, you can get a myriad of faults to show up that cannot be detected by a visual inspection.

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