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Discover the Future of Gold Coast Plumbing: Key Trends to Watch in 2024

Discover the Future of Gold Coast Plumbing: Key Trends to Watch in 2024

Insights from an Experienced Professional on Gold Coast Plumbing Trends

Recent discussions with colleagues about my opinions on the future of Gold Coast plumbing businesses inspired me to write my thoughts for 2024 based on gut feelings and long experience. 

Like every year, but particularly in 2024, plumbing companies on the Gold Coast face challenges and opportunities. Understanding these nuances is critical for businesses aiming to thrive.

The Shifting Construction Plumbing Sector

The construction plumbing sector is beginning to experience a downturn due to economic factors, cost increases, skilled and experienced labour shortages, plus reduced new highrise and housing developments.

For plumbing businesses, pivoting towards maintenance, renovation, and retrofitting services is becoming increasingly crucial to maintain steady growth.

The Rise and Risks of One-Man Plumbing Businesses

In recent years, there’s been a noticeable increase in solo one-man plumbing ventures. Daily, I spot a new dual cab plumbing ute cruising by, adorned with eye-catching names, advanced signage, and vibrant wraps

It makes one wonder just how many of these enterprises will continue to incorporate ‘Gold Coast’ into their trading names, further saturating the local market.

Many of these businesses are managed by relatively inexperienced plumbers who have freshly graduated from their apprenticeships and are equipped with their new QBCC contractor’s licenses. Often, there’s a misconception among these young professionals that this license is a comprehensive indicator of their expertise in both plumbing and business management, viewing it as a guaranteed path to success and prosperity.

Sadly, many have focused on high-volume housing projects. However, this strategy carries significant risks, as the instability in the housing construction sector has led to numerous builders going bankrupt and continuing to do so, leaving these small-scale plumbers unpaid and in debt. 

Diversification and cautious client selection are more important than ever for these businesses.

 Unfortunately, many of these businesses rely on cash flow, and when it dries up, they discover they’ve never made a profit, and no money is left in the bank account.

They will soon discover how their “friendly” plumbing supplier is no longer their best mate.

Growth in Maintenance Plumbing

In contrast, the maintenance plumbing sector will continue to grow. 

In recent years, poor quality construction plumbing installation carried out to a lowball price instead of the Plumbing and Drainage Act 2018 requirements ensure a never-ending supply of failing plumbing infrastructure. 

Coupled with an aging building infrastructure, replacement requirements increase as they age. Heightened environmental consciousness drives demand for sustainable and efficient plumbing maintenance services. 

Companies specialising in these areas are likely to experience increased business.

Unfortunately maintenance plumbing always suffers from one-man plumbing businesses racing into the market when their construction work dries up and undercutting to get work.

Consumer Spending Trends

The current economic climate has led to a more cautious approach from consumers regarding home maintenance and plumbing services. 

They are prioritising necessary repairs and seeking cost-effective solutions. In these circumstances, the one-man plumbing businesses flourish, undercutting and driving prices down.

Plumbing companies need to align their services with these changing consumer preferences.

Embracing Emerging Technologies

As highlighted in our recent blog, 2024 Plumbing Technology Trends: How AI and Emerging Innovations Are Shaping the Future, the plumbing industry is at the cusp of a technological revolution. 

From AI-driven diagnostics to advanced water conservation methods, these innovations are set to transform how plumbing services are delivered and managed. Staying abreast of these technologies and incorporating them into services can provide a competitive edge.

Strategies for Thriving in a Competitive Market

  1. Know Your Numbers: Keep your budgets updated every three months as material prices and overhead costs are ever-changing. Ensure you know your sold-hour cost, billable hours and break-even points. There’s no sense going to work every day and making no money because you have yet to learn how much it costs to run your business.
  2. Prioritise Preventative Maintenance: Emphasize regular maintenance services to prevent significant repairs, aligning with consumer demand for essential and economical services.
  3. Adapt to Market Needs: Keep up with sustainable practices and new technologies to meet evolving market demands.
  4. Strengthen Customer Relationships: Build long-term client relationships by focusing on excellent customer service. Remember, for most customers, service is the essential tool and what they recall. Remember, most customers only complain about price when they experience poor service.
  5. Operational Efficiency: To sustain profitability in a tightening market, it’s crucial to streamline your business operations. Keep a vigilant eye on overhead costs, especially for rapidly escalating expenses like insurance. It’s also essential to make pragmatic investments in equipment based on business needs rather than personal prestige and ego. For instance, consider the cost-effectiveness of hiring equipment, such as mini excavators, from specialised companies instead of owning them, as this can be a more economical choice.
  6. Digital Marketing: Develop a solid online presence to attract new customers and establish your brand. Don’t get sucked into employing digital marketing companies when much of it you can do yourself.
  7. Don’t Worry About Your Opposition: Other plumbing companies are not your clients, so don’t worry about what they do. Just focus on your own business fundamentals.
  8. Learn To Say No: The reality is some people are just not your clients and never will be. They have no loyalty, and you simply don’t need the stress of working for them. If they don’t accept your prices and want to tell you how much you should charge and how to do the job, don’t work them because you will likely not get paid.
  9. Don’t Sharpen Your Pencil: Reducing your prices because a builder or residential client has said you are too expensive and need to meet the going rate for plumbers is nonsense. There’s no such thing as a recommended rate or a going rate. Know your numbers, and don’t be pressured into price wars you can never win.
  10. Train Your Employees: I know all the arguments about not training employees, but ongoing employee training is an investment, not a cost. Let’s face it: football teams continually train to improve their performance. Not training employees leads to poor performance on the job, which creates tensions with clients and undermines the confidence and morale of employees. Use every opportunity to train employees, whether formally or informally. Well-trained employees create confidence on the job, which translates into business profits.
  11. Effective Business Leadership: If you have to tell someone you are the boss, you have a significant problem. Humility in leadership fosters a positive and collaborative work environment. Acknowledging mistakes and being open to feedback are signs of a strong leader.

Professional Development and Training

Continuous training and professional development are crucial in keeping up with industry advancements, including emerging technologies and regulatory changes. Never stop learning. Never stop challenging yourself. As the old saying goes, you learn something new daily.

Long-term Prospects for Success

Despite current challenges, the long-term prospects for Gold Coast plumbing companies are optimistic. Adaptability, a customer-centric approach, employee training and an eye for technological innovations will be essential to thriving in the coming years.

Realistically, 2024 represents another year of challenges and opportunities for Gold Coast plumbing companies. By embracing change, focusing on customer needs, and leveraging the potential of emerging technologies, these businesses can navigate the current landscape while preparing for future success.

On reflection, the core fundamentals of business have stayed the same since I began my business in this industry back in 1986. Despite the evolving landscape, the foundational principles remain as relevant today as they were then.

The essence of what makes a business successful has stood the test of time.

Can you choose a Gold Coast plumbing service with online reviews

Can you choose a Gold Coast plumbing service with online reviews

The Challenge of Choosing the Right Gold Coast Plumbing Service

Navigating the swirling currents and rips that pound Surfers Paradise is similar to choosing a Gold Coast plumbing service. Every homeowner faces the daunting task of selecting the right plumber. With the digital age showering us with an ocean of online reviews, making an informed decision feels like trying to find a leak in a labyrinth of pipes.

However, Whywait Plumbing Services, with 47 years of service on the Gold Coast, offers seasoned wisdom to help you navigate this treacherous water.

The Tsunami of Reviews: Quantity Over Quality?

The digital age has ushered in an era where every opinion about any Gold Coast plumbing service is readily available online. However, discerning valuable information from this sea of reviews requires a discerning eye.

Only some things that shine in reviews are gold.

Authenticity in a Sea of Feedback on Choosing a Gold Coast Plumbing Service

Whywait Plumbing has honed the skill of identifying genuine feedback amidst a plethora of reviews. Here’s how you can spot the real from the fake:

  • Excessive Praise: Be wary of reviews that sound more like adulation than honest feedback.
  • Vague Reviews: Generic compliments offer little to no insight. Look for detailed feedback.
  • The Mirage of Perfection: A flawless review record is as rare as a self-fixing tap. Authentic businesses face real challenges, reflected in their reviews.
  • The Flash Flood of Reviews: A sudden surge of positive reviews can be as suspicious as an unexpected rise in water pressure, possibly indicating fabricated feedback.
  • Echoes in the Reviews: Repetitive language across reviews might suggest generic feedback, not genuine experiences.

Steering Your Ship with Wisdom

You need more than just a life jacket of scepticism to navigate these tricky tides. You need a compass pointing towards reliable sources of information.

At Whywait Plumbing, we believe in transparency and honesty in every job we do, and we encourage our clients to seek the same from our competitors.

The Whywait Pledge: Your Lighthouse in the Plumbing Ocean

In a sea of choices, Whywait Plumbing is a lighthouse of trustworthiness.

We’re not just about fixing leaks and unblocking drains; we’re about building relationships based on trust and reliability. And that means guiding you to make the best choice for your plumbing needs, even if it means looking at our competitors’ offerings.

The Bottom Line: Choose Wisely, Choose Well

Remember, when you’re adrift in the vast ocean reviews of every Gold Coast plumbing service, informed decision-making is the most powerful tool at your disposal. Take the time to vet the reviews, understand the feedback, and choose a plumbing service that aligns with your needs and values.

And if you ever feel lost in these waters, remember that Whywait Plumbing is just a call away, ready to guide you to safe harbours with our expert services and trustworthy advice.

Ultimately, it’s not just about finding a plumber; it’s about finding the right one. And that’s a voyage worth taking the time to get right.

Sifting Through Competitor Reviews: The Real, The Fake, and The Questionable

In a market where new plumbing companies boast hundreds of Google reviews, distinguishing authentic feedback becomes crucial. Whywait Plumbing, with its transparent approach and a clear display of our team led by Gary Mays, contrasts with many competitors who need more transparency about their ownership and employees.

Recently, we’ve noticed an interesting trend: competitors that have only been around for a handful of years but boast over 500 Google reviews. 

This phenomenon raises the question: how do you distinguish the genuine from the manipulated when it comes to online feedback? Let’s dive into the murky waters of reviews and find clarity.

The High Tide of Reviews: Spotting the Authentic Among the Artificial

Reviews are the compass by which many customers navigate their choice of service, but what happens when the compass seems to be pointing in suspiciously uniform directions? Here’s what to watch out for:

  • Unnatural spikes in reviews: A sudden spike in ultra-positive (or negative) reviews over a short span can indicate manipulation. It’s as if someone turned the tap all the way on – it feels unnatural.
  • Unbalanced feedback: Your scepticism should be piqued if a competitor’s website is a parade of five-star reviews with no hint of a single unhappy customer compared to mixed reviews on independent platforms.
  • Repetitive language: Repeated names or similar language across multiple reviews? That’s about as genuine as a plumber who doesn’t know what a wrench is.
  • Vague or incorrect details: A review without specifics, or worse, with false information about the business, is as useful as a leaky shower tap. It might make a lot of noise, but it’s not helping anyone.
  • Incentivised reviews: Spot a mention of a freebie or incentive in exchange for a review. That’s a red flag. It’s like bribing the pipes to stop leaking – it doesn’t solve the underlying issue.

Honesty in an Era of Review Manipulation

In a 2022 study, Professor Bowden and colleagues from Finland’s Jyvaskyla University analysed over 12,000 tweets and found that negative reviews significantly influence consumer attitudes towards products and businesses.

The study revealed that negative feedback is highly potent and spreads rapidly, affecting current and potential customers. It causes recent buyers to question their choices and deters potential new customers, leading to a loss of both existing and future consumers for the brand.

As CHOICE points out, discerning the real from the fake can be challenging. The plumbing industry isn’t immune to these challenges. 

At Whywait Plumbing, we’ve been in the business long enough to have seen multiple competitors come and go, and we’ve learned that longevity and consistent service speak louder than a sudden influx of glowing reviews.

Whywait’s Perspective: Honesty Over Manipulation

Our commitment at Whywait Plumbing is to provide a service that speaks for itself. We believe in earning our reviews rather than manufacturing them.

We’ve seen competitors who have only existed for a few years amass an improbable number of reviews. This raises eyebrows, not just in our team but should also in the discerning consumer.

Making Waves in the Right Way

In an industry rife with review manipulation, Whywait’s long history and consistent service speak louder than a sudden influx of glowing reviews. We believe in earning reviews, not manufacturing them. 

We encourage our customers to read reviews critically and look for signs of genuine customer interactions.

Navigating the Review Waters with Whywait

Next time you find yourself swimming through reviews, remember these pointers. 

Look for the signs of authenticity, and always consider the bigger picture.

Whywait Plumbing is always ready to provide guidance and quality service.

In our journey through the intricate world of online reviews, let’s not forget the valuable insights provided by Google, a significant player in the digital landscape. Google’s perspective on reviews can shed light on how we, as consumers, can navigate these waters more effectively.

Google’s Take on Authentic Reviews

Being at the forefront of digital information and online interactions, Google emphasises the importance of authentic and genuine reviews. They encourage businesses to foster organic feedback and discourage practices like incentivised reviews.

Their guidelines are designed to maintain the integrity of user feedback, ensuring that the reviews you read are from real customers with real experiences.

What Google Says About Review Authenticity

Google’s guidelines make it clear: the authenticity of reviews is paramount. They actively work to filter out and remove fake or misleading reviews. 

This aligns with our observations at Whywait Plumbing – that the actual value of reviews lies in their genuineness, not their quantity.

Using Google’s guidelines as a compass, we can better chart our course through the sea of online reviews. Google’s efforts to maintain the authenticity of reviews help us distinguish genuine feedback from the noise.

The Tale of Two Platforms: Google vs Productreview.com.au

In the realm of online reviews, not all platforms wield the same sword when battling the dragons of deceit and dishonesty. Understanding the difference in how Google and Productreview.com.au handle reviews is akin to knowing which tool to use in a plumbing job – each has its own purpose and effectiveness.

In its crusade for authentic reviews, Google mandates using real names. This approach is like having a transparent pipeline, where you can see the water’s source. 

This requirement for authenticity aligns with our ethos at Whywait Plumbing – just as we believe in transparent and honest services, we appreciate platforms that uphold these values in user reviews.

Productreview.com.au: A Different Approach

Conversely, Productreview.com.au doesn’t require real names, sometimes turning it into a Wild West of reviews.

This can be a breeding ground for fake revenge reviews from competitors, disgruntled clients, and even past employees – a scenario akin to hidden leaks within walls, challenging to detect and potentially damaging.

Recently, a spokesperson from Productreview.com.au disclosed that they conceal their tactics for identifying fake reviews. Their rationale is that disclosing these strategies might inadvertently equip those looking to manipulate the system with more effective means to do so.

However, this approach raises questions about its efficacy, as it suggests a reactive rather than a proactive stance in an already rampant issue of fake reviews. It’s akin to closing the stable door after the horse has bolted, indicating that the problem may have already advanced beyond the point where keeping such strategies secret is beneficial.

This situation underscores the complex challenge of maintaining authenticity and trust in the realm of online reviews.

Our advice to customers navigating these anonymous reviews? Take them with a grain of salt and use them as one of many tools in your decision-making toolbox.

A Balanced View of Reviews

Maintaining a balanced view is crucial in the ever-twisting pipes of online reviews. Just as we at Whywait Plumbing approach each plumbing issue with a combination of experience, skill, and the right tools, we encourage our customers to approach online reviews with a blend of scepticism and open-mindedness.

While reviews can be a helpful guide, they are just one piece of the puzzle. The actual test of a plumbing service – or any service, for that matter – is the quality of the work and the integrity of the interaction. And that’s where Whywait Plumbing stands out, with our commitment to honest, reliable, and high-quality service.

So, the next time you find yourself wading through online reviews, consider the different approaches of platforms like Google and Productreview.com.au. And when in doubt, remember that Whywait Plumbing is just a call away, ready to provide you with trustworthy and transparent service – no fake reviews required.

Bathroom Renovation Costs Don’t Need to Blow Out

Bathroom Renovation Costs Don’t Need to Blow Out

Planning now ensures you don’t blow your budget

When it comes to bathroom renovations, one of the biggest concerns for homeowners is cost. It’s no secret that these projects can quickly add up, leaving you with a hefty bill and a less-than-ideal outcome. But at Whywait Plumbing, we’re here to tell you that bathroom renovation costs don’t need to blow out of proportion.

First and foremost, you must clearly know what you want before you begin the renovation process. This means deciding on a specific design, layout, and materials. A clear plan will help you stay within budget and avoid costly changes or additions.

Another tip for keeping costs down is to focus on the essentials. While you may be tempted to splurge on fancy features, the basics often make the most significant impact. For example, you can create a beautiful, functional bathroom without breaking the bank by prioritising functional elements such as a new toilet, sink, and shower.

There is no disguising a bathroom in need of renovation

We have prepared a few tips and advice to help you keep costs down and maximise your budget when renovating your bathroom. Increasingly we are observing the simple fact that there is no disguising a bathroom needing renovation. These bathrooms have some or many of the following abominably dated features:

  • peach or pea green tiles,
  • failing grouting in floors and walls,
  • mould damage to the ceiling,
  • bathroom carpet,
  • gold plated taps with fake glass handles,
  • poor use of space,
  • wallpaper that looks like a ’70s disco freak chose it.

All of the above were standard design traits in bathrooms dating back over 10 years and often 25 years.

 For better or worse, bathrooms are a place for people to stamp their creative mark on a home.

 Often it was inexplicable to what they were trying to create with bizarre combinations such as black tiled walls and red-painted ceilings.

Bathrooms by their design and use factors are prone to failure over time

Generally, a bathroom needs some form of renovation after around five years, depending on how frequently it is used.

 But bathroom renovations do not have to be designer-level expensive affairs.

If you plan and know what you are doing, keeping a lid on bathroom renovation costs is not hard.

 Below are listed seven issues to be seriously considered so your bathroom renovation costs do not blow out:

1: Assess how much you need to change

The more you want to change, the more expensive the project will be. That is a guarantee.

If you are on a tight budget, you can still make a surprising difference to the look of a bathroom by just replacing tap handles, painting the walls and ceiling, plus sticking up shampoo shelves, towel rails or a lovely new mirror. All of which you could probably manage, provided you know what you are doing.

Re-tiling of floors and walls will cost a fair bit more. Still, surprisingly economical coating options are applied directly over existing tiles, reducing costs by reducing the amount of demolition work required.

Always be aware that anything involving electrical or plumbing fixtures, relocating fixtures, or adding new ones will cost considerably more.

Bathroom Renovation Costs Don’t Need to Blow Out

2: Reuse or recycle fittings and fixtures

If it isn’t broken, don’t fix it rule applies. If there is nothing wrong with the existing fittings or fixtures, you can save a lot of money and unnecessary waste by resisting the overwhelming temptation to replace them.

 If you think about ways you can style and theme the bathroom to utilise what you already have installed and focus on the worst aspects of your bathroom.

 Old-style taps can be replaced relatively economically and efficiently.

 If your bath and vanity basin have been seriously abused over the years, it is possible to have them re-coated and to look like new for less than outright replacement.

 Vanity unit cupboard doors and draws can be replaced for much less than the outright replacement of the entire vanity.

3: Do not move plumbing fixtures

Relocating or adding new plumbing fixtures can be expensive.

Most homes are built on a concrete slab which makes relocating or adding extra plumbing fixtures much more expensive.

As much as possible, focus on reusing the existing water supply and drainage connection for your toilet, shower, bath, vanity basin and floor waste, as this will keep plumbing costs under control.

Bathroom Renovation Costs Don’t Need to Blow Out call Whywait Plumbing

4: Shop around for materials

This may sound obvious, but it requires discipline.

If you have the time and inclination, you will save a small fortune by shopping around and buying the necessary materials, fittings and fixtures.

If you are shopping, make sure you have done your homework and know exactly what you are looking for. For example, there is a considerable difference between wall and floor tiles.

Buying a bath with a centre waste to replace one with a waste at one end will cost you more to install.

Replacing a toilet requires that you know whether it uses an S or P trap outlet or whether the water connection is concealed or bottom linked.

Any paint for bathroom walls needs to be suitable for use in bathrooms so that your walls are resistant to moisture.

If you are supplying the fixtures and fittings, ensure everything is ready and available when renovation starts to prevent delays. Delays in fixtures being available will translate into increased costs.

Bathroom Renovation Costs Don’t Need to Blow Out get advice from Whywait Plumbing

5: Get your hands dirty

If you are willing and able, you can save a lot on labour costs by doing some of the work yourself and project managing the renovation.

Likely, you will still need to hire licensed contractors such as plumbers, electricians, waterproofers, and tilers for the renovation project. Still, volunteering to do manual work, such as demolition, will translate into lower labour costs.

Without exception, any discussion about what you can do yourself has to include a big, flashing neon warning. You cannot cut corners on some things and do it yourself. Licensed professional contractors MUST do waterproofing, plumbing and electrical work.

Doing it any other way is guaranteed to be illegal, substandard, dangerous, non-insurable and without the protections of a warranty.

Never believe handymen who tell you they can do everything.

It is also essential that you are confident before you start working that there is not any asbestos in your bathroom. Asbestos sheeting was very commonly used in bathrooms up until the late 1970s, and exposure to it can lead to cancer, so you will need to have asbestos removed by a specialist contractor using the correct safety gear who will dispose of it legally.

6: Plan very carefully and avoid variations

Careful planning and having an exact idea of what you want to achieve, what you are getting and how everything will be done before you sign any contract with a contractor will ensure you’re not stung with hefty fees for necessary changes.

Suppose you use a builder to manage your bathroom renovation. In that case, it is guaranteed he will charge over the odds for variations to a contract if you have made a selection mistake or want to change your layout or add additional fixtures.

Many builders will come in with a low quote to prey on clients who are not clear on their plans and have not prepared properly.

Regardless of how well you perceive you get along with the builder or other contractors, ensure that the fittings and fixtures are precisely what you are after and will fit exactly where they are supposed to go. The colours and tiles are strictly correct, the costs are itemised on the contract, and you are confident that all labour, material and administrative expenses are included.

Please ensure any variations are fully costed, and you approve in writing before they commence.


7: Things to be careful of

Make sure you have more than enough tiles because if they break in future or if they break some during your renovations, you want to have some spares on hand that are from the same batch so that they are a perfect match.

Beware of non-certified plumbing fittings and fixtures which are non-insurable and can make any future insurance claim null and void. Ensure all plumbing products have the WaterMark certification and comply with Australian Standards.

Avoid ordering plumbing or electrical fixtures online or overseas, as they will almost always be shoddy or inferior fittings and fixtures and will come back to haunt you.

Ordering online plumbing or electrical fixtures online invariably is not worth the savings they appear to offer.

Consider where you’re going to shower as your bathroom’s going to be out of action for a week or two at least, and always double any timeframe you have given by any contractor.

It is widespread to discover rotten timber under baths or behind shower walls which will require extra work, with any other savings you make being eaten up quickly if you are unprepared for that.


Plan a bathroom renovation from beginning to end

Ultimately your bathroom renovation is all about careful planning and managing expectations.

 Careful planning will assist you in ensuring your bathroom renovation costs don’t blow up in your face.

Finally, don’t be afraid to shop around for the best deals. Compare prices and materials from different suppliers, and consider hiring a trusted, experienced contractor who can help you get the most bang for your buck.

At Whywait Plumbing, we understand that budget is a significant concern regarding bathroom renovations. But by following these tips, you can create a beautiful, functional bathroom without blowing your budget. Contact us today to learn more about how we can help you create the bathroom of your dreams without breaking the bank.

Bathroom Renovation Costs Don’t Need to Blow Out

Bathroom Renovation Costs Don’t Need to Blow Out

Bathroom Renovation Costs Don’t Need to Blow Out

Bathroom Renovation Costs Don’t Need to Blow Out

Plumbing protects your health day in day out

Plumbing protects your health day in day out

World Plumbing Day is celebrated worldwide every year on 11 March

World Plumbing Day is an initiative by the World Plumbing Council created in 2009. The first-ever World Plumbing Day was held in 2010 on March 11.

World Plumbing Day is celebrated around the world every year on March 11. The day aims to spread awareness of the importance of plumbing and plumbers in protecting public health and improving access to clean water and sanitation facilities.

The World Plumbing Council’s hoped to create a day in World Plumbing Day where worldwide the community could reflect on the vital role plumbing has played and continues to play in:

  • Protecting public health

  • Share knowledge and collaboration

  • Improve the quality and access to fresh potable water

  • Improve the quality and access to safe sanitation


Plumbing saves lives by improving the world we all live in

Even though we all use our plumbing infrastructure daily, no matter where we are, it is invariably taken for granted as it’s just part of everyday life. World Plumbing Day is the day you need to realise that life without plumbing would be unimaginable.

From the moment we rise from bed in the morning, we are use plumbing. Using the toilet, taking a shower, drinking a coffee, drinking a glass of water, washing our clothes and watering our gardens. All of these tasks are only possible thanks to trained and qualified plumbers.

There are still millions of people worldwide who lack access to basic plumbing amenities. Life without basic plumbing leads to lowered living standards and severe health consequences.

Adequate, functional and effective plumbing is also essential to helping the environment. With increased water shortages and droughts worldwide, sustainable and energy-efficient plumbing are paramount to helping the planet.

Facts about world plumbing

whywait plumbing services

Plumbing advancements help the environment

Plumbing improves the world

World Plumbing Day is a call to action for people across the industry to show pride in what they do and the part they play in protecting the community’s health.

The key aim is to promote the link between good plumbing with sanitation and human and environmental health.

Commendation of Exceptional Service from Whywait Plumbing

Commendation of Exceptional Service from Whywait Plumbing

Whywait Plumbing Receives High Praise for Exceptional Service

Below is an email I received from a client yesterday, which got me thinking once again about how critical we are as plumbers. Yes, electricians are sparkies. They’ve got a cute nickname. And carpenters are chippies, which is also cute. But us plumbers, we are they just called, well, plumbers? Could it be something to do with respect for plumbers stemming from our profession’s long history?

Take a look at the history books. You’ll find plumbum – that’s lead to you and me – being fashioned into pipes by the early Romans. Those pipes, courtesy of your everyday plumber, carried the lifeblood of Rome: clean water in, dirty water out. No plumber, no pipes. No pipes, no Rome. And without Rome, you and I’d be chattering in a different tongue and dancing to the beat of a different legal drum.

Our world today? Brought to you by plumbers with clean water in and dirty water out, still.

On the face of it, plumbing doesn’t look like a walk in the park, does it? Plumbers spend their days on their knees, elbow-deep in what is often a mystery. Plumbers are under sinks wrestling with rot and rats or shoulder-deep in drains tackling who knows what. And if they’re not there, they’re in your ceiling space, bent like a pretzel in the swelter, tools in hand, while the homeowners beneath send desperate prayers.

And yet, who do people dial when disaster strikes? Not the sparky. Not the chippy. It’s the plumber who’s the knight in shining fluro shirts. We’re the ones which stem the flood, who avert the ruin, the guardians of your water pipes and drains, the heroes of your home. We’re your round-the-clock rescuers, knights of the drip and Lancelots of the leak.

I’ve discovered that plumbers are more than just repairmen; you are everyday heroes…

Subject: Commendation of Exceptional Service from Whywait Plumbing

Dear Mr Mays,

I trust this message finds you well. I am writing this email to share my utmost satisfaction and appreciation for the excellent plumbing service I recently received from you and your team.

Before my interaction with you, I was, admittedly, one of those who underappreciated a skilled plumber’s invaluable role in maintaining life’s fundamental necessities. The day my home’s plumbing system suffered a significant malfunction with our sewer drain was a harsh wake-up call. This incident brought to light that the harmony of a home could be disrupted by a plumbing failure, affecting everything from morning rituals to essential domestic routines.

Then came Whywait Plumbing, embodying the knight in shining armour – armed not with a sword but an array of exciting plumbing tools, pipes, and an unparalleled understanding of the intricate plumbing networks. You arrived promptly after my distress call, ready to tackle the issues at hand, a testament to your swift response time.

Your team displayed a unique blend of skill, professionalism, and an intuitive understanding of my home’s plumbing infrastructure. The way your team identified and resolved the problem was almost poetic. It was like watching a maestro conducting a symphony, an artist creating a masterpiece, or a coder decoding complex algorithms. There was a beauty to the simplicity with which you made sense of the chaos and brought harmony back into my home.

Not only was the issue resolved efficiently, but you also took the time to explain the situation and preventative measures to avoid future issues. This commitment to customer education is something I greatly appreciate and is not something that every service provider offers. Your respect for my time, understanding of my concern, and dedication to ensuring a solution that was both quick and lasting is something worth acknowledging.

The experience made me reconsider my previous misconceptions about plumbers and their work. I’ve come to recognise your vital role in our society, upkeeping the comfort and functionality of our homes. I’ve discovered that plumbers are more than just repairmen; you are everyday heroes, quietly ensuring our lives go unhampered.

In conclusion, I want to express my deep gratitude to the entire Whywait Plumbing team. I am beyond satisfied with the service I received. The professionalism, knowledge, and human touch your team brought to the task were simply outstanding. You’ve earned a customer for life, and I wouldn’t hesitate to recommend Whywait Plumbing to anyone needing top-tier plumbing services.

Best Regards,

Tiffany Zang

Choose Whywait and Consider It Done

Upon receiving the email, I immediately contacted Tiffany to extend my gratitude. As we conversed, she shared her previous experiences with service providers on the Gold Coast, echoing the issues I’ve observed throughout many years in the industry. However, as I explained to her, it’s not my place to comment on other businesses. Each one operates distinctively, driven by its unique blend of training, equipment, experience, ethics, and cost structures.

Humbled by her praise, I asked Tiffany’s permission to share her words publicly. She gladly consented, her gratitude palpable for everything our dedicated team at Whywait accomplished to rectify her blocked drains.

In closing, I think Tiffany’s words encapsulate our mission perfectly: “I wouldn’t hesitate to recommend Whywait Plumbing to anyone needing top-tier plumbing services.” This is a testament to the dedication, expertise, and commitment to customer satisfaction that we strive to uphold in every task we undertake. As we’ve said for many years, choose Whywait and consider it done.

The Myth Of The “Going Rate or Recommended Rate” For Plumbing Services

The Myth Of The “Going Rate or Recommended Rate” For Plumbing Services

Is there a going rate for plumbers to charge?

Unfortunately, the myth that there is a going rate for plumbers or recommended rate for plumbing services is one of those lovely urban myths that will never go away. Some consumers promote it to avoid paying for plumbing services after completing the work.

Even more disturbing is the fact that it is also promoted by some plumbing contractors who are:

  • lacking in necessary business skills and cannot do basic accounting equations to work out the cost of running their business and provide quality service at a fair profit
  • engaged in payback against other plumbing contractors to undermine their competitors by claiming they are overcharging

Every plumbing company has different costs

Every plumbing business is not the same. Every plumbing business has different cost structures, overhead, and productivity levels required to set a selling price or a break-even price.

It is illegal under the Competition and Consumer Act 2010 for businesses to collude in setting prices or for any set or recommended rates by master plumbers associations.

When many one-person plumbing businesses start, it is far too complicated to put a budget together and calculate the cost of doing business. However, they need to do it to ensure they charge a rate for their services that covers the business’s cost. Unfortunately, most of the time, these one-person plumbing businesses decide to set the going rate for plumbers and be done with it.

So how do these one-person businesses determine the going rate for plumbers?

Very simply, they ring around all their competitors, pretending to be a prospective customer and find out what they are charging for their services. As no professional plumber can give a price over the phone, they tend to only get prices from like-minded one-person businesses promoting a whole undercutting philosophy based on some mythical hourly rate which then becomes the fictitious going rate.

The myth of a going rate is self-perpetuating by plumbers

To see how this whole myth of the going rate for plumbers becomes self-perpetuating, consider the following scenario, which is exactly what happens all the time.

Consider the scenario where  Trevor bought a van, got a new mobile phone, used the tools supplied by his former employer, and opened up “Trevors Plumbing Service.” Trevor knew his old employer, “Gold Coast Plumbing”, was charging $130 per hour, but he knew that his former boss had lots of equipment and paid his employees above the award wages, so he decided to charge only $80 an hour.

A couple of weeks later, Jason, who does not like Trevor, hears that Trevor has opened up his plumbing business. He figures he’s much more intelligent than Trevor, plus he’s sure he’s faster and quicker at plumbing work than Trevor, so he decides to buy a ute, too and open up “Speedy Plumbing.” Jason gets his girlfriend to phone Trevor pretending to be a customer, to find out his charges. Again, Jason does not like Trevor, so he figured he could knock him out of business by charging $20 less and getting all his business. So “Speedy Plumbing” is now in business charging $60 per hour.

Plumbers start undercutting based on the mythical going rate 

Meanwhile, Stephen had opened up “Super Coastwide Plumbing” a year earlier and had just had a builder who supplied him with 90% of his work tell him that he would be using another plumber to do his work in the future. This is despite Stephen providing excellent service but at $100 per hour was way above the going rate for plumbers. Stephen panicked on hearing this and decided to call around his competitors to see the going rate for plumbers. Stephen discovered that it ranged from $40 to $160 per hour.  Stephen decided that to keep his business going, he needed to match the going rate for plumbers and, based on where most of his competitors were, opted to drop his rate to $65 per hour to be under the rate charged by “Trevors Plumbing Service” who appeared to pick up lots of work.

Meanwhile, over at “Gold Coast Plumbing”, the owners are having a meeting. “We aren’t making enough money to cover our costs!” They say. “Well, we can’t increase our rates because we’re already one of the highest in town — $70 higher than some after ringing around to find out the going rate for plumbers is.” The owners are frustrated because they’re gradually watching their business go down, a company that’s been in their family for three generations.

The going rate for plumbers myth destroys businesses and families

What happens next is textbook accurate and repeatedly occurs in the plumbing industry causing unemployment, financial hardship and family breakups.

“Gold Coast Plumbing” started cutting corners by using cheaper materials, cancelling insurance cover, not replacing old equipment, not replacing old utes and vans, charging clients for hours that were not worked, and using labourers and apprentices instead of qualified plumbers. As a result, their plumbers become disillusioned and start looking for jobs elsewhere. This forces “Gold Coast Plumbing” to use more labourers and apprentices to undertake the work that requires licensed and experienced plumbers.

Over at “Speedy Plumbing”, Jason is struggling to cope with all the work but cannot hire any licensed plumbers because he’s discovered he can’t afford to pay them plus buy more utes and equipment because his rates are too cheap and don’t cover the costs of running the business.

Trevor over at “Trevors Plumbing Service” is still working by himself, so he does not need a lot of work to keep him busy plus, the customers that hired him because he was the lowest price have left him and gone to “Speedy Plumbing”. Trevor is not concerned as he’s making more money than he did when he was an employee at ‘Gold Coast Plumbing” plus, he’s his own boss and doesn’t have to answer to anybody. However, Trevor has discovered that he’s got to cut corners to make sure he can pay the bills. He does not renew his QBCC licenses or take out public liability insurance. Trevor adopts a policy of never returning calls to customers who complain and starts using inferior quality materials.

Meanwhile, Stephen at “Super Coastwide Plumbing” struggled to pay bills since dropping his prices to the going rate for plumbers, with the losers being his family. Stephen’s wife is forced to return to her old job, supporting “the business” until it gets back on its feet. Even worse, cutting corners meant customers were not getting compliant plumbing work undertaken, with failures being the norm. Finally, employees started getting reduced or no training, with wages failing to be paid on time as there was never enough money.

No one ever wins in setting up a business based on the going rate for plumbers

Every successful plumbing business knows the starting point always is learning what it costs to run their business and setting charge-out rates that ensure they can make a profit for the long term, which is specific to their circumstances and business model. 

No one ever wins in setting up a business based on the going rate for plumbers or recommended rate because they are a myth. The only guarantee is that the company will close, leaving employees, suppliers and customers all out of pocket and worse off for the experience in myriad ways. 

Sadly, I repeatedly witness these “fictitious” scenarios on the Gold Coast amongst plumbing companies. There are no winners when you don’t operate a business to make a profit after covering every single one of your costs.

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