How much does a burst pipe add to your Gold Coast water bill?

How much does a burst pipe add to your Gold Coast water bill?

Your Gold Coast water bill issued by the City of Gold Coast as a Water and Sewerage Rate Notice arrives every three months. Currently, every water meter is manually read every three months, with your Gold Coast water bill coming soon after. The cost of Gold Coast water is set every year as part of the budget process with the detailed current water pricing for 2021-22 available from Gold Coast Water.

What are the costs of your Gold Coast water bill?

For most homeowners who use around the average daily water usage of 451 litres, the highest costs in the quarterly Gold Coast water bill are their sewerage and water access service charges. If you look closely at your water bill, you can see that you have the following access charges:

Residential Charges Cost
Sewerage access charge per quarter

$181.03

Water access charge per quarter

$53.02

Total Access Charges per Quarter

$234.05

The usage charges per kilolitre as measured by your water meter are made up of council charges and Queensland Government charges as below:

Residential Charges Cost

City of Gold Coast water per kilolitre

$1.117

Queensland Government water per kilolitre

$3.231

Total Cost of Water per Kilolitre

$4.348

In reality, even if you did not use one drop of water, you would still pay for water and sewerage access service charges of $234.05 every quarter or $936.20 every year.

Our experience is that the average water use of 451 litres or 0.451kL per property shown on Gold Coast water bills is not an accurate guide to your water use.

Most homes with more than one occupant will use 1-2 kL every day. However, remember your water usage will vary every day based on the number of occupants at home each day and their water use behaviours. That is why we recommend you read your water meter weekly, as that will give you a better guide about your average consumption and alert you to a potential water leak.

The actual cost of water dripping from a tap

What will cause your water usage charges to blow out is having leaking water that you are unaware of. Leaking taps and toilets are frequently overlooked and put off to another day. A dripping tap that drips one drop every second will use 40 litres of water a day. The reality is that it becomes 280 litres a week and then 1214 litres a month, and then 14560 litres a year. This is all water charged for on your Gold Coast water bill that you never utilised for any practical purpose.

If we translate the litres wasted to the cost of water, then the numbers become real very quickly.

Cost of a Dripping Tap at 1 drip per second Residential Cost at $4.348 per kL or 1000 litres Business Cost at $8.909 per kL or 1000 litres

1.66 litres per hour

$0.007

$0.015

40 litres per day

$0.174

$0.356

280 litres per week

$1.217

$2.495

1214 litres per month

$5.278

$10.816

14560 litres per year

$63.307

$129.715

The actual cost of a leaking underground water main

You can visually see a dripping tap or running toilet, but the real killer to your Gold Coast water bill is your underground water main pipe leaking. For residential users, these are usually leaking polypipe water mains that were never installed correctly when the house was built. Only occasionally is a water leak apparent and bubbling to the ground. Most of the time, they are a silent Gold Coast water bill killer leaking 24/7 undetected.

There is no accurate average for any leaking water main supply pipe because it depends on the type of break in the pipe, what the pipe size is and what the incoming water pressure is.

Recently we had a client with a small leak where we have 24/7 electronic water monitoring installed that is leaking on average of 45 litres per hour, so we use that as a basis for what leaking water main will cost on a Gold Coast water bill.

Cost of a leaking underground water main at 45 litres per hour Residential Cost at $4.348 per kL or 1000 litres Business Cost at $8.909 per kL or 1000 litres
45 litres per hour

$0.196

$0.401

1080 litres per day

$4.696

$9.622

7560 litres per week

$32.87

$67.352

33480 litres per month

$145.57

$298.731

401760 litres per year

$1746.85

$3579.280

A water leak at 45 litres per minute is only a relatively small leak in larger pipes. It is unlikely to show up as bubbling at the ground unless it is directly under the grass in a shallow trench. Even looking at your water meter, it will not be evident unless you are testing your water use at the meter by checking for a water leak.

How much does a leak cost per litre?

We have always recommended that you test your water usage through your water meter every month. By having comparable figures, you will soon ascertain whether you have a leaking pipe.

We have always recommended that you install an AquaTrip water leak detection system after your water meter. An AquaTrip Water Leak detection system with an integrated automatic shutoff valve supplied and installed by Whywait Plumbing is a permanently installed leak detection protection system that quietly protects against leaks 24/7. It is a one time only insurance payment.

With our modern leak detection methods, it’s an easier task to locate a leak. However, unless you have an AquaTrip installed or use our 24/7 water monitoring service, you will still pay for a large amount of lost water before you become aware of the water leak.

If you think you have a water leak contact us because every litre that you lose is costing you $0.004348 for residential properties or $0.008909 for businesses on your Gold Coast water bill. If you naively feel that is inconsequential, we have just rectified a leak for a commercial business client in a 50mm underground polypipe water main that was leaking 106 kL every day, which is 106000 litres every 24 hours. This leak cost $944.354 every day.

Is bacteria & mould in your showerhead making you sick?

Is bacteria & mould in your showerhead making you sick?

The wet and warm environment of your shower head is a prime real estate for germs, bacteria & mould

Bacteria in your showerhead is reality. Your showerhead is prime real estate for sediment build-up from fine particles in the water, bacteria and mould.

You no doubt think that stepping into your shower will wash away dirt and germs in the showerhead. However, studies from the University of Colorado, NYU Langone Medical Center and Manchester University have concluded that bacteria thrive inside and outside showerheads. Furthermore, they have found showerheads have the potential to harbour more bacteria than your toilet.

 We live surrounded by bacteria, some being beneficial, some being harmless, and a few are potentially lethal. These potentially lethal bacteria in a showerhead may cause lung infections, yet few of us consider the implications of bacteria in your showerhead.

Mycobacteria are found in abundance in showerheads

All the studies concluded that bacteria in your showerhead is real. These bacteria can cause illness live in our showerheads. Therefore, it’s important to understand how people can be exposed to them.

The most likely cause of lung infection that you can get from a showerhead is mycobacteria.

Mycobacteria is a bacteria distantly related to bacteria that cause tuberculosis and leprosy. It is part of rapidly growing mycobacteria and is typically found in water, soil, and dust.

Dr Marc Siegel, a professor of medicine at NYU Langone Medical Center in New York City, confirmed that bacteria grow in moist wet places like showerheads. “This is a reminder to clean your showerhead, which nobody does,” he said, though “most of us are likely to tolerate mycobacteria and not get sick from it.”

Bacteria in showerheads won’t cause an outbreak of lung infections. However, Dr Siegal suggested people who are run down or who have a compromised immune system or a chronic condition may be vulnerable. Dr Siegal said bacteria also live on your toothbrush and in your basin, and on any moist surface to put it in perspective,

Dr Siegel recommends cleaning your showerhead every week or two with a disinfectant that contains ammonia to be sure you kill all the germs nesting there. “Add your showerhead to the list of things in the bathroom that need cleaning,” he said.

What is mycobacteria bacteria in your showerhead?

As Dr Siegal pointed out, you are unlikely to get sick with mycobacteria. Infections with atypical mycobacteria in Australia occur at a rate of 1.8 cases per 100,000 population.

In Queensland, all cases of mycobacterial infection are notifiable under the Queensland Public Health Act.

The Australian Government Department of Health undertook the last national survey on mycobacteria in 2000. The main sites of infection are identified in the respiratory tract, soft tissue, pulmonary and lymphatics. 

To read the mycobacteria survey for consumers, click here.

 

Bacteria that could be found in your showerhead

Manchester University has conducted studies into the condition of the inside of showerheads. There were multiple bacteria and fungi found in the showerheads that they tested which were:

The solution is to clean your showerhead regularly

As Dr Siegal recommended, you should regularly clean your showerhead, which doesn’t mean just the parts you can see. While infection rates are low, it makes sense to keep your showerhead clean – particularly if you have recently been ill, or are run down or are more prone to infection due to a compromised immune system.

Cleaning your showerhead means removing it from its arm or hose and then dismantling it to clean both inside and out to remove any scale, debris or bacteria that potentially is lurking unseen inside the showerhead itself.

Few of us have ever contemplated the simple act of jumping into the shower in the morning to wake you up or to leave you feeling relaxed and fresh last thing at night before getting into bed is potentially a health risk.

Should you replace your showerhead regularly?

According to some “experts”, Bacteria in your showerhead is so much of a risk you should replace your showerhead every six months.

This is pointless as good quality showerheads that are cleaned and maintained will last ten years plus. Imagine the cost of having new showerheads installed every six months, especially if you have three bathrooms, all with showers.

The range of modern showerheads available is extensive with most of the quality brands from manufacturers coming with full 2-5 year warranties.

In South-East Queensland, we don’t have hard water that destroys plumbing fixtures. This means cleaning your showerhead regularly is all that is required.

How to clean a showerhead?

Bacteria in your showerhead is controllable by cleaning a showerhead properly. Despite the urban myths you hear, bleach will not clean your showerhead.

The reality is, as the research clearly indicates that keeping your showerhead clean could mean the difference between good health and bad health, so reduce the potential risk and keep your showerhead clean with this simple method.

Your plumbing hates you! All homeowners find this out eventually

Your plumbing hates you! All homeowners find this out eventually

Your plumbing hates you! It’s a fact.

Your plumbing hates you because you show no respect for your plumbing systems. You routinely do hideously disgusting things to it, with it and into it.

You routinely ignore the needs of your plumbing systems to be given some tender loving care. You just assume your plumbing will always work for you as you desire.

Your plumbing literally sees you at your worst. As a consequence, it’s always plotting revenge on you. Those gurgling sounds you sometimes hear when you flush the toilet is your plumbing waiting for the right moment to strike back in revenge.

The favourite time for your plumbing to strike back with a lethal attack is at Christmas or Easter when plumbers are scarce and have to charge expensive call-out rates.

That gurgling sound you hear when you flush the toilet is liquid evil

The most mistreated plumbing fixtures in any home are the toilet and kitchen sink. The toilet is the most abused plumbing fixture as it’s considered a receptacle to dispose of anything and everything.

Describing gurgling sounds as liquid evil is a perfect description. The photo below illustrates perfectly why paper towels should not be thrown into the toilet.

Paper towels as you can see are not designed to be flushed down a toilet. Paper towels are not designed to enter your sewer drains. If you choose to flush paper towels into your toilet the photo below perfectly illustrates why your plumbing hates you.
As you can see the plumbing systems had the ultimate revenge for the lack of respect. In this instant, the paper towels work their way through to the manhole and blocked the entire sewer drainage system.

The paper towels will frequently block your toilet pan but they can flush through into the sewer drain where they will slowly go down the drain until they jam against a junction or a point where flow is restricted such as in a manhole.

From there on the whole plumbing system will grind to a halt as the water from every drainage point in your house fills up the sewer drains.

Foreign objects that cause a blocked toilet are flushable wipes, paper towels, facial tissues, cotton tips, Q-tips, cotton buds, ear cleaners, hair removal wax strips, cotton balls, pantie liners, sanitary napkins and our old favourite of children’s toys.

Gurgling drains don’t clear themselves ever!

If your main sewer drains block, it doesn’t take long for your homes toilets and internal drains to begin to back up.

Hopefully, your overflow relief gully works correctly, and the sewage overflows into your garden rather than inside your house. Either way, it’s messy and yucky having to clean up sewage that has overflowed.

Blocked drains, whether backed up or overflowing, are not only inconvenient but can also pose a risk to your health.

Gurgling drains, smelly drains or slow draining sinks are all signs that your blocked drains need urgent attention.

Plumbing problems are confronting

Solving plumbing problems can be a challenge for us as plumbers and you as a client. The reality is solving plumbing problems takes time, patience and, above all, experience.

Google searches do not make you into an instant plumber. In our experience, a Google diagnosis is generally wrong.

Regretfully many people associate plumbers with unpleasant events that they have experienced with their plumbing, such as a burst pipe or overflowing sewage that flooded their house.

Due to the emergency type situations that most people call a plumber out for, there are numerous misconceptions about what a plumber can do and cannot do quickly. In too many circumstances, this is aligned to the cost rather than the outcome which seldom solves the problem.

Your plumbing hates you since you have a lot of plumbing infrastructure 

Bear in mind you have considerable plumbing infrastructure that is out of sight and consequently out of mind. That is until it stops functioning.

The reality is 90% of your plumbing infrastructure is concealed in walls, under your floor, in your roof space or underground outside.

Below the photo of sewer drains, we installed at Southport Sharks illustrates what we face as plumbers when diagnosing your plumbing problems.

The sewer drains inside your house under the floor once installed are inaccessible as they are covered by concrete. To repair the drains is a significant cost in just accessing them coupled with rectification and then replacing the concrete.

sewer drains at Southport Sharks installed by Whywait Plumbing illustrate why your plumbing hates you
Maintaining your plumbing infrastructure is an investment. In our experience, most unforeseen problems with your plumbing originate from when your home was originally constructed. As I’ve said many times these days, in reality, all buildings are constructed to a cost, not to the legal, regulatory standards of the National Construction Code (NCC) administered by the Australian Building Codes Board (ABCB).

The photo below illustrates how much work we have undertaken to repair broken sewer drains under your concrete floor. In this instance the work required was:

  • locate by CCTV drain camera the exact location of the broken pipes
  • cut the concrete slab with a quick-cut demolition saw
  • remove the slabs of concrete and dispose of off-site
  • excavate by hand to expose the sewer drain pipes
  • cut and remove the broken and crushed sections of the PVC sewer drain
  • install new PVC pipes with flexible joints
  • test the drain to ensure there were no leaks and it was fully functional
  • backfill and compact the excavation
  • drill into the concrete slab to install reinforcing steel to tie the replacement concrete to the existing slab
  • install a replacement concrete slab
your plumbing hates you until Whywait Plumbing repair the drain

Concealed plumbing infrastructure will always be expensive to repair

We understand how you can feel that your plumbing hates you when we have to undertake major work to repair plumbing infrastructure that is concealed in walls or under your concrete floor.

From our perspective, we know we are delivering bad news that you don’t want to hear. The frustrating thing is that you frequently don’t see all the work that goes into repairing a broken sewer drain as by the time we are finished there is literally nothing to see. The video below illustrates perfectly the repairs we undertook on a drain under a 50 year old stone wall and when completed you would never have known we had been there.

Proactive prevention is preferable to a reactive emergency

There will always be unplanned plumbing emergencies that you can never foresee. That is a simple fact of life.

But proactive preventative maintenance can eliminate the majority of potential plumbing emergencies.

This is why we recommend our Service Partner Plan© to all our clients. The annual audit is focused on locating potential problems before they occur.

Enquire today how you can simply be signed up to get extra benefits and service advantages in managing your properties plumbing, drainage, roofing and gas infrastructure.

service partner plan from Whywait Plumbing
Whywait Plumbing are Master Plumbers
Christmas Emergency Plumber Gold Coast

Christmas Emergency Plumber Gold Coast

Blocked drains or a blocked toilet are a Christmas nightmare

Christmas and New Year holiday emergency plumbing services on the Gold Coast have always been a priority service that Whywait Plumbing Services has guaranteed to provide 24/7.

We have our licensed plumbers ready to respond RIGHT NOW if you are experiencing any plumbing, drainage or gas emergency.

For the plumbers at Whywait Plumbing the traditional Christmas and New Year holiday period results in attending more blocked toilets, blocked kitchen sinks, blocked showers and blocked drains than any other time of the year. 

In many homes, the sewer drains have worked fine all year with only two people living in the house.  All over the Gold Coast families and friends descend on homes where the plumbing has worked fine all year, or so everyone thought. 

Many homes plumbing and sewer drains are stretched to breaking point with a sudden increase from two to twenty people plus descending on Christmas Day.

The result is overflowing sewage and no flushing toilet, which can be a real party stopper, especially in our summer’s heat.

Warning signs of a potential blocked sewer at Christmas

As I repeatedly warn everyone, all too often, the warning signs of an impending blockage in your drains have been there for months.

The most common warning signs of a looming problem sewer drain or toilet are:

  • gurgling sounds coming from the toilet or bathroom floor waste or laundry tub

  • an overflowing drain gully outside the house

  • foul odours in the bathroom or toilet

Do you have a Christmas plumbing emergency?

If you have your extended family and friends in your home and are experiencing any of the following, then you have an emergency.

  • No Water or a Burst Pipe if your household has no running water or has water flooding everywhere, this is an emergency;

  • Blocked Sewer Drains Bathroom, Kitchen, Laundry & Toilet blockages overflowing inside or outside your home is an emergency;

  • Blocked Toilets a blocked or overflowing toilet is an emergency;

  • Gas Leaks if you can smell gas call us immediately as this can mean there is a leak that’s potentially dangerous.

What will a Plumber cost over the Christmas & New Year Holidays?

After 44 years of providing emergency plumbing services we know near the top of the question list for every client is

“how much is this going to cost?”

Over Christmas and the 2021 new year holidays, we will provide service as usual.

When you call us, we will explain that we charge an initial upfront fault finding/investigation diagnostic evaluation fee and what that fee is as listed below.

Once you are happy to accept our diagnostic pricing, we’ll secure your booking by your providing your credit card to cover the initial fault finding and investigation diagnostic evaluation fee.

Christmas Day Diagnostic Service Fee: Allows for attending to the job site, diagnosing of work required and presenting costed requirements to you – $550.00 or Service Partner $59.40 inclusive of GST

Christmas Eve, Boxing Day & New Years Day Diagnostic Service Fee: Allows for attending to job site, diagnosing of work required and presenting costed requirements to the client –$330.00 or Service Partner $59.40 inclusive of GST

Our on call Christmas emergency plumber Gold Coast employees

Gary Mays

Gary Mays

Licensed Plumber & Drainer

Gary will be answering the phones over the Christmas period. Gary began the business in 1976 with Whywait Plumbing celebrating 44 years of continuous service on 11 November 2020.

David James

David James

Licensed Plumber, Drainer & Gasfitter

David has worked for us since 2019 and is our emergency plumber on call on Christmas Eve, Christmas Day and Boxing Day.

Nathan Parrish

Nathan Parrish

Licensed Plumber & Drainer

Nathan has worked for us since 2015 and is our emergency plumber on call on the Boxing Day public holiday, New Years Eve and New Years Day.

HOW CAN WE HELP YOU TODAY?

Are these tiny flies coming out of my bathroom drains drain flies?

Are these tiny flies coming out of my bathroom drains drain flies?

Yes the tiny flies in your bathroom are drain flies

Last week Lynette, who is one of our Service Partner clients, sent me a photo of her bathroom floor enquiring whether I knew if these tiny flies seemingly coming out of her bathroom drains were drain flies. My simple reply was yes as they are more prolific in spring and summer when temperatures exceed 20°C.

The photo above is dramatically magnified to illustrate the number of drain flies in a small area.

Lynette was concerned that no matter how many times she sprayed the flies to kill them, there was always more flies the next day. In fact, what disturbed Lynette the most was that they just appeared to multiply and accumulate on the walls and floor but only in the one bathroom. The flies were nowhere else in her home or in the other bathrooms.

Cleaning your bathroom won’t eliminate drain flies

Lynette was exasperated and frustrated that no matter how often she cleaned her bathroom, the drain flies just kept returning and multiplying.

She repeated to me what I’ve heard multiple times over the years, that she would clean the bathroom with a powerful supermarket bleach cleaner and by the next day the drain flies would have returned.

A friend had told her to buy a 2.5-litre container of bleach and pour it into all her drains in the bathroom which would kill the flies within 24 hours. After using all 2.5 litres of bleach the drain flies were still there.

What are drain flies?

Drain flies are more annoying than anything else as the sheer numbers in your bathroom are unsightly creating, an illusion that the bathroom is not clean.

They do not bite nor do they transmit any diseases of any sort. Nor do they damage clothes, towels or linen. 

Drain flies are prolific breeders which is why people like Lynette get frustrated as the more she appeared to kill, the more prolific they became.

The flies themselves are only around 3-4mm in length being dark grey in colour with hairy moth-like wings which as you can see in the photo below dominate their body size.

Why do drain flies only appear in bathrooms?

If you don’t live on an acreage block with a septic tank or sewer treatment plant, then the only place you will probably experience drain flies is in a bathroom. In septic tanks of sewer treatment plants drain flies breed prolifically but don’t stray far from the tanks which are their food source.

In bathrooms, the flies during the day appear to do nothing other than just sit on walls or under the vanity basin or on the ceiling. This is because they are more active at night, which is why you will seldom see them flying or actually emerging from you floor waste drain.

Even though they are poor fliers the flies are frequently transported by the wind away from septic tanks or sewer treatment plants for distances of 3-5km. This can allow them to enter your home through your insect screens as they are small enough to get through the holes in the mesh. Ultimately they will search for your bathroom floor waste drains because this is where they can feed and breed.

Where do drain flies live and breed?

Since drain flies are such poor fliers, they will always be found within a few meters of the bathroom floor waste drain. This is why you only ever appear to see them in a bathroom.

Infestations occur once temperatures exceed 20°C in spring. The rationale that they keep multiplying is not misplaced as their life cycle is 1-3 weeks from eggs hatching to becoming adult flies. They are prolific breeders with eggs hatching within 48 hours to become larvae. The larvae then mature within 12 days feeding on the decaying organic matter in the bathroom floor waste drain. The adult flies emerge from the drain at night that you then see on your bathroom walls and ceilings will live no longer than 2 weeks.

How you can eliminate a drain fly infestation in your bathroom?

Controlling and eliminating adult drain flies and larvae is by eliminating breeding sites in your bathroom drains. The pouring of bleach into the floor waste trap will typically work if you have a minor infestation.

A major infestation will not be solved by bleach as you need to thoroughly clean the and seal the floor waste trap to eliminate their food source and breeding ground.

From experience, we have found cleaning the whole area around the floor waste and inside the drain with Aquatemp Surface Sanitiser & Disinfectant will clean and disinfect the drain flies breeding ground and food source. 

If you are experiencing the annoyance of drain flies that will not go away give us a call at Whywait Plumbing on (07) 5580 4311 to book a service call so we can eliminate them once and for all.

Aquatemp Surface Sanitiser & Disinfectant 1 Litre Spray Bottle $36.92

Aquatemp Surface Sanitiser & Disinfectant comes in a ready to use spray bottle that eliminates the drain flies food source and breeding ground effectively plus sanitises, disinfects and protects for up to 24 hours.

WaterMark Certification Guaranteeing Community Health and Safety

WaterMark Certification Guaranteeing Community Health and Safety

The WaterMark Certification Scheme Is Ultimately About Your Health

The WaterMark Certification Scheme is not voluntary. It is a mandatory and legally enforcible certification scheme covering Australia for all plumbing and drainage products. Ultimately it is about guaranteeing community health and safety.  

Bear in mind the water you drink, cook with and wash in can conceivably transmit waterborne diseases if the water becomes contaminated. This is a major reason why all products such as taps you drink from must be WaterMark approved.

Every product that is intended for use in all plumbing and drainage installations must undergo a risk assessment to identify any potential risk of manufacturing faults and installation failures.

Looking for the WaterMark 

When purchasing any new plumbing products for your home such as taps or toilets you must check that the products you are buying or installing are certified for use in Australia?

Certified products are easy to identify by the WaterMark certification trademark logo, as illustrated below. The WaterMark logo must appear on a product or its packaging, in addition to its WaterMark licence number and the applicable product specification.

Regrettably, many people go online to buy “cheap” plumbing products especially taps. Few of these taps have WaterMark Certification and potentially can be manufactured with large amounts of lead in the metal.

Deplorably there are many companies in Australia who think they can ignore their responsibilities to obey the law where WaterMark Certification is required in the pursuit of profits. Online sales of what are technically illegal plumbing products are rampant. There are advertisements all over social media promoting the purchase and DIY installations of non WaterMark approved products such as My Bidet Australia.

WaterMark Awareness

The WaterMark Certification Scheme is administered by the Australian Building Codes Board or ABCB as part of the Plumbing Code of Australia or PCA.

With all of the issues surrounding COVID-19 earlier this year, the ABCB along with the QBCC and Queensland Health became very concerned about online purchasing of bidet seats, tap, shower, toilet and urinal products on eBay and other online stores.

This resulted in the ABCB rolling out the LOOK for the WaterMark campaign. The campaign aims to improve compliance with the PCA, by promoting the WaterMark Certification Scheme to increase the understanding of why products must have WaterMark.

The LOOK for the WaterMark campaign will be implemented as a succession of WaterMark promotions with three key messages:

  • WaterMark certified products are all marked with the WaterMark trademark logo, WaterMark licence number and applicable specification.
  • Plumbing work must be undertaken by licensed plumbers who are legally required to install only WaterMark certified products.
  • How to search the WaterMark product database to locate and verify all WaterMark certified products.

What is WaterMark?

The video below explains exactly what the WaterMark Certification Scheme is and why we have it to protect your health.

What Plumbing Products Require WaterMark?

The video below explains exactly which plumbing products are required to have WaterMark Certification and how you will know if the product has been certified.

How to Use The WaterMark Product Database

The video below explains how to search for plumbing products WaterMark Certification on the WaterMark Product Database so that you can verify if the product has been certified.

Responsibility for Supply & Installation of WaterMark Approved Products

Enforcement of most laws concerning plumbing and plumbing products lays with the Queensland Building and Construction Commission or QBCC.

As Licensed Plumbers, it has always been illegal for us here at Whywait Plumbing to install non WaterMark approved products and non-conforming plumbing products. Since 2017 it has been illegal for anyone to supply a non-conforming plumbing product.

At Whywait Plumbing we have always complied with the laws that pertain to plumbing products. We will notify the QBCC immediately whenever we discover non-conforming, non-compliant illegal plumbing products installed anywhere.

Ultimately all of these laws are for your protection, safety and the security of community health.

Call Now ButtonCALL NOW