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How to avoid house flooding this Christmas

How to avoid house flooding this Christmas

This Christmas I can guarantee that burst plastic water reticulation pipes or burst flexi hoses will create more emotional stress and insurance claims than fires and burglaries combined.

How to avoid house flooding is becoming more challenging as we continually add more and more water connections inside our homes. Insurance companies are experiencing year on year increases in ever-increasing water damage insurance claims. The average insurance claim from internal water damage flooding has increased from $17627 in 2014 to $30361 in 2018.

how to avoid house flooding is why whywait Plumbing recommend when your house is empty to turn off your water supply
A collapsed ceiling from a water deluge above caused by a burst pipe

If you are going away on holiday this Christmas and New Year holiday season and leaving your home empty then I only have one recommendation. And that is before you drive off walk over to your water meter box and turn off the water supply.

How to avoid house flooding is simple if you turn your water off at the council water meter. By undertaking this simple task I can 100% guarantee you will not arrive home to a flooded house caused by a burst water pipe.

I’ve written frequently over the last 10 years about the issues we see every week with homes getting flooded. We’ve witnessed an ever-increasing amount of homes having plastic water pipes and flexi hoses being installed. In turn, we have seen an ever-increasing number of burst flexi hoses and split plastic pipes flooding homes.

In all likelihood even if you have copper water pipes you will still have multiple flexi hoses in your home. They will exist commonly in both residential and commercial buildings under the kitchen sink, under the bathroom vanity basins, under the toilet cistern and under the laundry tub.

Every flexi hose is potentially a ticking time bomb. It has become so common that we attend to burst flexi hoses every day. In 1 hour a burst flexi hose can discharge 1500 litres of water so in 1 day that could be 36000 litres of water. We’ve all experienced how far a spilt glass of water runs on a floor so imagine how far 108000 glasses of water will run.

We have multiple solutions available to prevent flooding in your home ranging from AquaTrip valves at the boundary that turns the water off automatically to individual auto shut off valves for flexi hoses.

If you have any concerns about your water pipes, flexi hoses, fridge connections or valves in your home and don’t want to have one of our plumbers spending part of Christmas Day with you then call us today.

In 2019 as we have done so for the last 43 years we will continue to provide full plumbing, drainage and gasfitting services every day up to and right through the upcoming Christmas holiday and 2020 New Year holiday period.

Our normal emergency plumbing services will be available 24/7 as always on:

  • Christmas Day, Wednesday 25 December
  • Boxing Day, Thursday 26 December
  • New Years Day, Wednesday 1 January

Public holiday diagnostic fees will apply to all call outs on those days except for Whywait Service Partners.

I’m always mindful that Christmas greetings can become superficial but even so everyone here at Whywait Plumbing Services wishes you and your family a Merry Christmas and a prosperous 2020. Remember the best of gifts around your Christmas tree on 25 December in the presence of a happy family with a toilet that flushes and a tap that turns off.

Your Average Gold Coast Water Bill is Always Out of Date

Your Average Gold Coast Water Bill is Always Out of Date

Most property owners on the Gold Coast have just received their City of Gold Coast Water and Sewerage Rate Notice for January. Under Queensland law, you must receive a quarterly water bill. The City of Gold Coast issues their water bills in January, April, July and October.

gold Coast water meterWhenever water bills arrive, we get clients asking us why their Gold Coast water bill is always out of date. From experience, we can guarantee the average Gold Coast Water bill is still out of date. For example, most water bills issued in January were for water that was used between July and October. This is due to the contractors who read each water meter having set routes and timelines to read your meter so yes your usage charges are always at least two months out of date. This is why we suggest you monitor your water meter weekly and read how to do it on our page “How To Read Your Water Meter”.

For most homeowners who use around the average daily water usage of 451 litres, the highest costs in the quarterly water bill are their sewerage and water services charges. If you look closely at your water bill you can see that you have the following charges:

  • Sewerage service charges – sewerage access                   $181.03 per quarter
  • Water service charges – water access                                  $53.02 per quarter
  • Gold Coast Water – water usage per kilolitre                          $1.09
  • Queensland Government – water usage per kilolitre              $2.91

In reality, even if you used no water, you would still pay for service charges of $234.05 every quarter or $936.20 every year.

Average water use of 451 litres or 0.451kL per property is not an accurate guide to your water use. In our experience, most homes with more than one occupant will use 1-2 kL every day. Remember your water usage will vary every day based on the number of occupants at home each day and their water use behaviours. That is why we recommend you read your water meter weekly as that will give you a better guide about your average consumption but will also alert you to a potential water leak.

If you suspect a water leak, call Whywait Plumbing and ask for our leak detection service.

How To Check For a Hidden Water Pipe Leak

How To Check For a Hidden Water Pipe Leak

How to check if you have a water pipe leak

With a water pipe leak, it’s commonly said that prevention is the key. Positive preventive maintenance saves you thousands of dollars in hassles and water damage.

That’s why you want to follow the simple step by step check for a water pipe leak. This will prevent the hassles before they hit you where it hurts most – in your pocket!

Step by Step Instructions

Below we run through:

  1. Check your taps
  2. Check your toilets
  3. Turn the taps off
  4. Check your water meter
  5. Wait 15 minutes
  6. Compare water meter readings
  7. Turn the taps back on
  8. When to call a plumber
  9. When your good to go

 

At Whywait Plumbing, we have always preached that preventative maintenance policies and procedures will prevent many of the significant cost blowouts in plumbing maintenance.

As always, prevention on checking for a water leak is the best solution. An underground concealed water pipe leak is often impossible to see or hear. More so if your home is on sandy soil or has lots of garden vegetation.

The simplest way to check if you have a concealed water pipe leak is to follow the how-to steps below:

Step 1 – Check your taps

Check all taps both inside the house and outside the house are not dripping.

Step 2 – Check your toilets

Check the toilet cisterns are not overflowing or running into the toilet bowl by tipping a few drops of food dye into the cistern and if there is no colouring of the water in the toilet bowl you know there is no leak.

 

Step 3 – Turn the taps off

How to avoid house flooding this Christmas 3Turn off all the taps that you normally leave turned on, such as the washing machine, dishwasher and the toilet cisterns.

 

Step 4 – Check your water meter

At the council water meter check the meter is not turning and write down the figures on the meter dial.

 

Step 5 – Wait 15 minutes

After 15 minutes recheck the water meter and write down the figures on the meter dial again.

 

Step 6 – Compare water meter readings

Compare the figures you have written down, and if the numbers have not changed at all, then you have no water pipe leak. If the numbers have changed very slightly repeat the test but do it for at least 1 hour.

 

Step 7 – Turn the taps back on

If you are satisfied there are no leaks remember to turn back on the taps you turned off at the washing machine, dishwasher and toilet cisterns.

 

Step 8 – When to call a plumber

How to avoid house flooding this Christmas 4If the meter dial reading on the water meter has changed after 1 hour then in all likelihood you have an underground concealed water pipe leak, and you need to give Whywait a call to organise leak detection.

Step 9 – When your good to go

If the meter dial reading has not changed, that means your underground water reticulation piping is in good condition.

Prevention is the key

No matter what your results in the above step by step preventative maintenance suggestions, we recommend you repeat it monthly. We also recommend you record your water meter readings every month as any change in water use patterns will quickly indicate a possible leak.

As a rule of thumb, YOU ARE RESPONSIBLE for any water leak after the council water meter that is on your property. Therefore we recommend that you at least check your water meter reading every month and seriously consider the installation of an AquaTrip water pipe leak detection and control system.

 

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