What is a plumbers call-out fee?
A plumbers call-out fee is a set amount charged by a plumbing business to come to your home or business.
The call-out fee covers all of the costs incurred for the time it takes to arrive. The call-out fee covers employee costs, vehicle costs and business overhead costs.
Generally, for those businesses that charge call-out fees, the call-out fee only allows for arriving at your home or business. It does not allow for any investigation work of your plumbing problem.
What is a plumbing diagnostic evaluation fee?
Here at Whywait Plumbing, we do not charge a plumbers call-out fee to merely arrive at your home or business.
Since 1999 we have charged on every job we are called out to a diagnostic evaluation fee. This fee we require to be paid by credit card when you book your job in with us.
When you call us, we guarantee that we inform you of our initial upfront fault finding/investigation diagnostic evaluation fee and what that fee is.
Once you are happy to accept our diagnostic pricing, we’ll secure your booking by providing your credit card to cover the initial fault finding/investigation diagnostic evaluation fee.
What is the difference between a call-out fee & a diagnostic evaluation fee?
Plumbing companies that charge a call-out fee use it to cover the cost for the journey for a plumber to arrive at your home or business.
Plumbing companies that charge a diagnostic evaluation fee cover the initial journey cost plus the cost to inspect your plumbing problems, diagnose the cause of the problem and provide fully costed solutions.
Some plumbing companies heavily advertise that they have a no call-out fee. It may sound good for budget-minded potential customers but…..I guarantee you will end up paying the plumbers call-out fee anyway.
Remember if something is FREE, it has no value to the plumbing business offering it or to the customer receiving it. No call-0ut fee plumbing businesses simply transfer the costs of getting to the job in their other costs plus a margin so either way you pay.
The perception that advertising a no-call out fee creates is that you are getting something for free, as they will be cheaper. Perception is never reality as no business can work for free.
Think about it, would you go to work for free?
What you should ask about a plumbers call-out fee?
Always ask on the phone what is their call-out fee and what does it include. Many plumbing businesses not only have a call-out fee but an additional minimum charge for their time.
Clear communication is paramount to avoiding disputes. Be very clear in your own mind exactly what the plumber will charge you to arrive at your home or business and investigate what work is required.
Why do call-out fees vary so much?
Contrary to popular urban myths, there is no such thing as a set rate or recommended rate or the going rate for a plumbers call-out fee.
Every plumbing business is not the same. Every plumbing business has different employee costs, overhead costs and productivity levels that are required to set a call-out fee or diagnostic evaluation fee.
It is illegal under the Competition and Consumer Act 2010 for business to collude in setting prices. The Act aims to give all businesses a fair and competitive operating environment. It covers anti-competitive conduct, price-fixing, unconscionable conduct and numerous other issues, such as advertising. The Act also sets out consumers’ rights and responsibilities.
It is also illegal under the Act for there to be any set or recommended rates by master plumbers associations.
Other factors that influence call-out fees are the type of service required and the time of day and which day. Major variances will occur if you require plumbing service at night, on weekends or on public holidays.
So how much should a plumbers call-out fee be?
Reality is asking how much should a plumbers call-out fee be is akin to asking how long a piece of string is.
Remember, there are no recommended call-out fee rates as every business has to determine what they charge.
As a rough guide in my experience, a basic plumbers call-out fee during normal weekday working hours will vary from $0 to $150 to simply arrive on the job. For an emergency plumbing call-out, the costs increase dramatically and you can expect to pay between $150 and $500.
I can only reiterate that you need to be very clear in your own mind exactly what the plumber will charge you to arrive at your home or business and investigate what work is required.
Rights and responsibilities
Both the plumber and the customer have rights and responsibilities. Sadly there is a culture of mutual distrust between customers and plumbers with each being wary of being ripped off by the other.
Here at Whywait Plumbing, we aim to be always upfront with our pricing starting with our initial plumbers call-out fee or diagnostic fee. When we ask you to pay for that diagnostic fee upfront by credit card, we are both making a commitment from the beginning.
We guarantee and disclose our diagnostic fee up front and provide an upfront fixed price guarantee for all residential, domestic clients. There is no game playing, our clients are always informed of costs upfront, and there are never any hidden costs or nasty surprises.
Blocked drains or a blocked toilet are a Christmas nightmare
Christmas and New Year holiday emergency plumbing services on the Gold Coast have always been a priority service that Whywait Plumbing Services has guaranteed to provide 24/7.
We have our licensed plumbers ready to respond RIGHT NOW if you are experiencing any plumbing, drainage or gas emergency.
For the plumbers at Whywait Plumbing the traditional Christmas and New Year holiday period results in attending more blocked toilets, blocked kitchen sinks, blocked showers and blocked drains than any other time of the year.
In many homes, the sewer drains have worked fine all year with only two people living in the house. All over the Gold Coast families and friends descend on homes where the plumbing has worked fine all year, or so everyone thought.
Many homes plumbing and sewer drains are stretched to breaking point with a sudden increase from two to twenty people plus descending on Christmas Day.
The result is overflowing sewage and no flushing toilet, which can be a real party stopper, especially in our summer’s heat.
Warning signs of a potential blocked sewer at Christmas
As I repeatedly warn everyone, all too often, the warning signs of an impending blockage in your drains have been there for months.
The most common warning signs of a looming problem sewer drain or toilet are:
gurgling sounds coming from the toilet or bathroom floor waste or laundry tub
an overflowing drain gully outside the house
foul odours in the bathroom or toilet
Do you have a Christmas plumbing emergency?
If you have your extended family and friends in your home and are experiencing any of the following, then you have an emergency.
No Water or a Burst Pipe – if your household has no running water or has water flooding everywhere, this is an emergency;
Blocked Sewer Drains – Bathroom, Kitchen, Laundry & Toilet blockages overflowing inside or outside your home is an emergency;
Blocked Toilets – a blocked or overflowing toilet is an emergency;
Gas Leaks – if you can smell gas call us immediately as this can mean there is a leak that’s potentially dangerous.
What will a Plumber cost over the Christmas & New Year Holidays?
After 44 years of providing emergency plumbing services we know near the top of the question list for every client is
“how much is this going to cost?”
Over Christmas and the 2021 new year holidays, we will provide service as usual.
When you call us, we will explain that we charge an initial upfront fault finding/investigation diagnostic evaluation fee and what that fee is as listed below.
Once you are happy to accept our diagnostic pricing, we’ll secure your booking by your providing your credit card to cover the initial fault finding and investigation diagnostic evaluation fee.
Christmas Day Diagnostic Service Fee: Allows for attending to the job site, diagnosing of work required and presenting costed requirements to you – $550.00 or Service Partner $59.40 inclusive of GST
Christmas Eve, Boxing Day & New Years Day Diagnostic Service Fee: Allows for attending to job site, diagnosing of work required and presenting costed requirements to the client –$330.00 or Service Partner $59.40 inclusive of GST
Our on call Christmas emergency plumber Gold Coast employees
Licensed Plumber & Drainer
Gary will be answering the phones over the Christmas period. Gary began the business in 1976 with Whywait Plumbing celebrating 44 years of continuous service on 11 November 2020.
Licensed Plumber, Drainer & Gasfitter
David has worked for us since 2019 and is our emergency plumber on call on Christmas Eve, Christmas Day and Boxing Day.
Licensed Plumber & Drainer
Nathan has worked for us since 2015 and is our emergency plumber on call on the Boxing Day public holiday, New Years Eve and New Years Day.
HOW CAN WE HELP YOU TODAY?
Why do I not have hot water?
May, June and July are the coldest months on the Gold Coast, and no-one wants to start the day with a cold shower in winter. Unluckily for some clients of Whywait Plumbing who are not Service Partners it is in these months they go to the shower and question why do I not have hot water?
Unfortunately, hot water systems are a case of out of sight out of mind. Continually where hot water systems are concerned, there were warning signs that there was a problem. Over the summer months, hot water problems are overlooked as the demand for higher temperature; hot water is not a critical consideration.
Several warning bulletins in Queensland have been issued by the QBCC and Queensland Health advising homeowners that their hot water systems need to be maintained and serviced frequently.
AS/NZS 3500.4:2018 Heated Water Services
The Australian standard that all hot water installation is based around is AS/NZS 3500.4:2018 Heated water services that are an integral part of the National Construction Code of Australia issued by the Australian Building Codes Board and it is all legal requirements in Queensland.
In AS/NZS 3500.4:2018 there is Appendix M which provides guidelines for the operation and maintenance of your hot water system which is below:
This Appendix provides guidelines for the operation and maintenance of a heated water system.
In order to ensure maximum performance and length of operation, water heaters should be inspected periodically.
M3 MAINTENANCE OF HEATED WATER SERVICES
Heated water services should be maintained in accordance with the following:
(a) Water treatment units: Where installed, water treatment units should be inspected periodically to ensure proper operation.
(b) Water vessels and tanks: All vessels and tanks should be inspected and cleaned periodically, and in accordance with any requirements of the regulatory authority.
NOTE: The frequency of periodic cleaning depends upon the quality of the supply water, design, materials of construction and the pipe system. Combinations of materials giving rise to corrosion should be avoided.
(c) Valves: The following valves should be inspected periodically to ensure proper operation:
(i) Temperature/pressure-relief valves.
(ii) Expansion control valves.
(iii) Thermostatic mixing valves.
(iv) Tempering valves.
(v) Other associated valves/devices.
(d) The requirements of AS/NZS 3666.2, where applicable.
Common reasons for why do I not have hot water
Below are listed the most common reasons we attend to clients jobs who call up to as why do I not have hot water? Listed are elementary troubleshooting ideas that you can undertake yourself to resolve or understand why your hot water is cold:
- blown fuse or circuit breaker – replace the fuse or reset the circuit breaker and if it blows again it’s probable there is a fault with your element or thermostat, and you need to call Whywait out to repair
- Energex relay switch failure – this is not the easiest to detect but if you are on off-peak rates and there are no obvious electrical faults or water leaks then its worth a phone call to your energy supplier to check whether the relay switch has failed to activate in your area
- defective relief valve – most relief valves on the side of the HWS only have a life span of around 3-5 years. Still, they can jam open so first check if you see water running from it by pulling the lever up and then easing back down again. If water continues to run then you need to call Whywait out to service the unit
- no water at all – this is when you wake up turn the tap on and cold water flows, but there is no flow from the hot water. Frequently this a failure of the non-return or isolating valve and a quick way to check is to turn the handle on the valve all the way off and then all the way back on. In many cases, the hot water will simply begin to flow again. However, if there is still no flow you need to call Whywait out for repairs
- water fluctuation from hot to cold – there are several reasons for this occurring, but the most common is a faulty tempering valve. There is nothing you can do to solve fluctuation other than call Whywait and read our information on tempering valves
- water leaking from hot water tank – there is only a maximum of 7 possible points on an HWS tank where there are joints that can possibly leak. Only 2 of those are concealed in the housing so if the water is leaking from the tank and its not from the visible water connections you need to call Whywait for service to check the HWS. In all likelihood, if the hot water tank is more than ten years old then its a 50/50 chance you need a new one installed
The above reasons are the most common problems you will experience with why do I not have hot water. As you can see above, there are only a few simple DIY solutions when you have no hot water.
A word of warning though. Please never open up the housing near the bottom of the tank where the electrical connections are as they are all live wires inside there and therefore very, very dangerous.
Whether you have a solar, heat pump, gas or electric hot water system they do need periodic maintenance so for all hot water problems call Whywait Plumbing now on (07) 5580 4311 as we guarantee a same-day rapid response for hot water problems.
What do you do when your roof is leaking?
A Gold Coast leaking roof is common as our weather is notorious for extreme rain events. Summer storms are the most likely time you may experience a leaking roof. Heavy rain accompanied by strong winds can create the scenario for a roof leak that cannot be replicated. Like all plumbing problems, a leaking roof will not go away.
Signs that you have a leaking roof
heavy rain causing gutters to overflow can create a Gold Coast leaking roof especially if you also have blocked stormwater drains
A leaking roof does not always show up when the rain is pouring down. Obviously, the water inundation occurs during the storm, but signs of the roof leak can show up much later.
Water dripping through the light fittings or a crack in the ceiling creating a wet patch is a visible sign you have a Gold Coast leaking roof. Some of the obvious signs that you have a leaking roof are:
- water drips occur while it is raining or shortly after the rain stops
- water is running down interior walls
- the water drops will be a dirty brown colour resulting in dirty wet stains on gyprock ceilings
- your gyprock ceiling develops a bulge
- gyprock ceilings or walls become mouldy
- ceiling insulation is wet
Water damage from a roof leak
A Gold Coast leaking roof is an unwanted water feature that can create multiple hazards in your home or business premises that include:
- damage to the timber trusses that hold your roof up
- bulging to the gyprock ceiling that can result in it falling down in sections that are inundated with rainwater
- damaged roof insulation
- damage to electric lights and wiring
- create a breeding ground for mosquitos
Health risks from a leaking roof
An obvious risk from any water leak is the occurrence of mould and mildew. An intermittent roof leak that creates dampness is more likely to create the perfect breeding ground for mould in carpet and gyprock.
Mould spores from wet carpet, gyprock ceilings and walls can transfer quickly via air conditioning that can cause respiratory issues for everyone who comes in contact.
What you should do if your roof starts leaking
A roof leak that suddenly occurs as a result of storm damage will usually take you by surprise. The first thing to do if you experience a sudden roof leak during a storm is to move furniture, electrical appliances and any valuable personal belongings away from the leak area. If you cannot transfer your furniture, try to cover it.
Once you have moved your personal belongings, try to put a bucket under the water drip to contain the mess from the dripping water. Having further buckets is a necessity so you can empty the buckets. If the water is spreading use towels to contain it and try mopping the area to soak up as much water as possible.
How to repair a Gold Coast leaking roof
A roof leak needs to be investigated and repaired as soon as you become aware of it. Roofing repairs are not DIY jobs and squeezing silicon all over a roof achieves very little. A roof can be a dangerous place with falls from roofs by DIY warriors accounting for a large number of hospital admissions.
There are no quick fixes with a leaking roof. A leaking roof can be leaking in more than one place, and it is a process of elimination to solve the roof leak. You need to be aware that your house insurance will cover you for storm damage. However, if the water damage is attributed to your negligence due to you ignoring a previous leaking roof, there is a strong possibility they will reject your insurance claim.
Whywait Plumbing is Gold Coast leaking roof specialists. Our plumbing technicians have experienced most leaking roof issues and will ensure your roof is inspected and repaired before the water damage becomes worse.
Call us today on (07) 5580 4311 to organise for a fully licensed Whywait Plumbing roof leak expert to inspect your roof.
Your Gold Coast water bill issued by the City of Gold Coast as a Water and Sewerage Rate Notice arrives every three months. Currently, every water meter is manually read every three months with your Gold Coast water bill coming soon after. The cost of water is set every year as part of the budget process with the detailed current water pricing for 2020-21 available from Gold Coast Water.
What are the costs on your Gold Coast water bill?
For most homeowners who use around the average daily water usage of 451 litres, the highest costs in the quarterly Gold Coast water bill are their sewerage and water access service charges. If you look closely at your water bill you can see that you have the following access charges:
|Sewerage access charge per quarter
|Water access charge per quarter
|Total Access Charges per Quarter
The usage charges per kilolitre as measured by your water meter are made up of council charges and Queensland Government charges as below:
City of Gold Coast water per kilolitre
|Queensland Government water per kilolitre
|Total Cost of Water per Kilolitre
In reality, even if you did not use one drop of water, you would still pay for water and sewerage access service charges of $234.05 every quarter or $936.20 every year.
In our experience, the average water use of 451 litres or 0.451kL per property is not an accurate guide to your water use. Most homes with more than one occupant will use 1-2 kL every day. Remember your water usage will vary every day based on the number of occupants at home each day, and their water use behaviours. That is why we recommend you read your water meter weekly as that will give you a better guide about your average consumption but will also alert you to a potential water leak.
The real cost of water dripping from a tap
What will cause your usage charges to blow out is having leaking water. Leaking taps and toilets are frequently overlooked and put off to another day. A dripping tap that drips one drop every second will use 40 litres of water a day. The reality is that it becomes 280 litres a week and then 1214 litres a month and then 14560 litres a year. This is all water charged for on your Gold Coast water bill that you never utilised for any useful purpose.
If we translate the litres wasted to the cost of water, then the numbers become real.
|Cost of a Dripping Tap at 1 drip per second
||Residential Cost at $4.212 per kL or 1000 litres
||Business Cost at $8.662 per kL or 1000 litres
1.66 litres per hour
|40 litres per day
|280 litres per week
|1214 litres per month
|14560 litres per year
The real cost of a leaking underground water main
A dripping tap or running toilet you can visually sight but the real killer to your Gold Coast water bill is your underground water main pipe leaking. For residential users, these are usually leaking polypipe water mains that were never installed correctly when the house was built. Only occasionally is a water leak apparent and bubbling to the ground. Most of the time they are a silent Gold Coast water bill killer leaking 24/7 undetected.
There is no real average for any leaking water main because it depends on the type of break in the pipe and what the incoming water pressure is. Currently, we have a small leak where we have water monitoring installed that is leaking on average of 44 litres per hour, so we use that as a basis for what a leaking water main will cost on a Gold Coast water bill.
|Cost of a leaking underground water main at 44 litres per hour
||Residential Cost at $4.212 per kL or 1000 litres
||Business Cost at $8.662 per kL or 1000 litres
|44 litres per hour
|528 litres per day
|3696 litres per week
|16016 litres per month
|192192 litres per year
A leak at 44 litres per minute is only a small leak. It is highly unlikely to show up bubbling to the ground unless it is directly under the grass in a shallow trench. Even looking at your water meter, it will not be evident unless you are testing your water use at the meter by checking for a water leak.
How much does a leak cost per litre
We have always recommended that you test your water usage through your water meter every month. By having comparable figures, you will soon ascertain whether you have a leaking pipe.
We have always recommended that you install an AquaTrip water leak detection system after your water meter. An AquaTrip Water Leak detection system with an integrated automatic shutoff valve supplied and installed by Whywait Plumbing is a permanently installed leak detection protection system that quietly protects against leaks 24/7. It is a one time only insurance payment.
With our modern leak detection methods, it’s a much easier job to find a leak but unless you have an AquaTrip installed or use our water monitoring service you will still pay for a lot of lost water before you become aware of the leak.
If you think you have a leak contact us because every litre that you lose is costing you $0.004212 for residential properties or $0.008662 for businesses on your Gold Coast water bill. If you believe that is inconsequential, we have just rectified a leak for a business client that was in a 40mm underground pipe that was leaking 96 kL every day, which is 96000 litres every 24 hours. This leak was costing $831.55 every day.
The DIY installation of a bidet seat or a douche spray is illegal. The health risk of incorrectly installed bidet seats or douche sprays can be severe not only to you but to the community as a whole. In the last month, Google searches for the term bidets have increased tenfold, which is frightening as traditionally Australians have shunned the installation of bidets. The increase in Google searches has occurred due to multiple social media posts and newspaper articles on so-called alternative toileting devices and what is appallingly lousy advice on their installation.
The multitude of bidet seats and douche sprays that can now be found for sale online has set off alarm bells at all levels of government in Australia. It is evident when checking the scant information available online that very few of these online products have been tested and approved for use in Australia.
Hardware stores and specialist plumbing suppliers that stock douche spray kits are selling them out as fast as stock arrives to DIY enthusiasts who get installation advice from shop assistants. This just increases the health risks tenfold. There have been reports of staff in plumbing supply stores being abused for refusing to advise on how to install bidet seats or douche spray kits and suggesting that a licensed plumber must install these products.
As a result, here in Queensland the QBCC has issued a public warning on the sale and installation of ‘alternative toileting devices’ which in part states:
This is a warning issued by the Commissioner of the Queensland Building and Construction Commission (QBCC) to the public under section 20J(1)(i) of the Queensland Building and Construction Commission Act 1991 (QBCC Act).
The QBCC warns suppliers and the public about the sale and use of potentially non-conforming building products, namely Do It Yourself (DIY) bidets, douche sprays and similar hygiene devices, collectively known as ‘alternative toileting devices’.
The QBCC has recently become aware of the sale and DIY installation of alternative toileting devices in Queensland, particularly for household use. Unless these devices are manufactured to comply with Australian Standards and also are properly installed, these can lead to a risk of contaminating the household water supply with E. coli bacteria. An E. coli infection can lead to serious health and safety issues.
In Queensland, alternative toileting devices must be installed by a licensed plumber who has the skills and qualifications to ensure that a backflow prevention device is in place.
A bidet seat or a douche spray are classified as high hazard plumbing products. This is because there is a high risk of toilet sewage water mixing with your drinking water if they are not installed as per the requirements of section 12 of AS/NZS 3500.1-2018 Water Services. They must be legally certified with an Australian WaterMark approval which is evident on the packaging plus can be searched online at the WaterMark Product Database.
Despite looking easy to install, they are not. Both a bidet seat and a douche spray require a water connection. Generally, this can be at the water connection for the toilet cistern. However, this always requires a legally compliant backflow prevention device to be installed as well. This is not an optional extra it is the law to prevent your drinking water from becoming contaminated, which pose serious risks to your families health and safety.
If you have recently undertaken a DIY installation of a bidet seat or douche spray to your toilet, then we urge you to call us on (07) 5580 4311 to get us to check it is a compliant installation. This ensures you have not created a risk to your families health and safety plus ensures you have not null and voided your homes insurance policies.
You need to be aware of so-called unlicensed plumbers or handyman who cannot legally install a bidet seat or douche spray to your toilet. Beware of the handyman who tries to convince you that he can undertake plumbing works as long as it’s under $3300 of value. This is a complete lie by opportunistic unlicensed scammers who put your families health at risk. The benchmark value for undertaking plumbing, drainage or gas work is $0 and always has been. For extra assurance go the QBCC website To find out more about a licensee you can use their online licensee search, or search their occupational licence.
If you would like to investigate the installation of a bidet seat or douche spray to your toilet, then call us on (07) 5580 4311 to book an appointment. This ensures the installation is compliant with Queensland law as all products we install have appropriate and genuine Watermark certification.