Should I be worried about hearing a gurgling sound in my wall?

Should I be worried about hearing a gurgling sound in my wall?

Noise from your bathroom pipes is not unusual

Squealing, shrieking, trickling, gurgling, splashing and banging noises are all sounds you’re most likely to hear every day. Unless you go to exotic, interesting parties, these are sounds you hear in your bathroom every day. 

Considering 90% of your plumbing infrastructure is concealed in your walls or floors or ceilings or underground, it is frequently a struggle to pinpoint where the sounds originate.

In older homes and buildings, there is no sound insulation on pipes. The older the home, the greater the likelihood to hear all sorts of sounds emitted from your wall or ceiling. 

Splashing is the easy one to solve as that usually is the sound of children in a bath, making a mess of water all over the floor and walls. But that’s easy to clean up and unless you slip it’s not dangerous.

Below we will explore what phenomenon is occurring when those weird and bizarre noises occur when you’re not in the bathroom?

Gurgling Sound

1 : Problem :

A gurgling sound is usually an intermittent sound originating from your drains.

A while ago a client told me that their gurgling toilet was laughing at her in a mocking manner when she called me. This is a perfect description of a gurgling sound from sewer drains.

It is common for most gurgling sounds to originate from the toilet pan or the bathroom floor waste overflow. Less common is your overflow relief gully outside.

2 : Risk of damage :

If you continually hear a gurgling sound, then the risk of damage is high.

If your toilet is slow to drain as in the photo below, followed by a series of gurgling sounds, then your risk level increases.

A slow draining gurgling toilet is either a partially blocked toilet or a blocked sewer drain.

If you continually hear a gurgling sound after the toilet is flushed or after a shower or when using your washing machine, the likelihood of having an overflow of sewerage outside in much greater. Even worse is the possibility of a sewerage overflow inside your house, usually out of the bathroom floor waste overflow.

Should I be worried about hearing a gurgling sound in my wall? 3

3 : Diagnosing a gurgling sound :

A gurgling sound is basically your sewer drains having an asthma attack as they are blocked and struggling to breathe.

The gurgling is a cry for help. If you hear it once or twice then it goes away then you probably have little risk.

But if you hear a continual gurgling sound I recommend you call us before you have a disaster. Blocked sewer drains do make a mess and are not for the faint-hearted.

4 : Gurgling sound solutions :

Overflowing sewerage on your property or in your home or business is no joking matter that can be put off until tomorrow.

I categorically guarantee that Googling DIY remedies to unblock a drain only delays the inevitable as they rarely solve anything.

Blocked drains will never go away. To solve any blocked drain problem, you’ll need our services to ensure the blockage is taken care of, both quickly and effectively.

Overflowing sewerage is both a health and a safety hazard to your family, employees, work colleagues and neighbours.

Should I be worried about hearing a gurgling sound in my wall? 4
Should I be worried about hearing a gurgling sound in my wall? 5

Squealing Noises

1 : Problem :

As a rule, high pitched squeals or shrieks originate from your taps but they can also be transmitted through your pipes from valves at your hot water services.

They almost always occur when you are using a tap or the toilet cistern is refilling after having been flushed.

Squealing noises always sound much worse at night and frequently occur when a family member flush a toilet.

2 : Risk of damage :

 Most of the time there is minimal risk of damage.

For the most part, the squeals and shrieks are an irritant. As with most plumbing issues, they will not go away.

Reality is that they will increase in intensity the longer the problem remains unresolved.

3 : Diagnosing squealing sounds :

Squealing taps usually require tap maintenance as it will be worn washers or O rings plus lack of lubricant in the spindle.

If you have mixer taps then there is likely a problem with the mixing cartridge.

If it originates from your toilet cistern the problem will be either the cistern tap or water inlet valve.

Transmitted noise from hot water valves can be the most frustrating to locate and repair as you will have at least five valves that can be squealing. 

4 : Squealing sound solutions :

 If you taps are the source then you can try replacing the tap washer yourself. If that doesn’t solve the problem then call us in to investigate the origins of the sounds as the tap will require comprehensive tap maintenance.

Stripping and replacing mixer cartridges is not for beginners and is not a recommended DIY task.

If you have squealing hot water valves then definitely call us because I guarantee the problem will only get worse and potentially damage other valves. 

Should I be worried about hearing a gurgling sound in my wall? 6

Banging Noises

1 : Problem :

Annoying is the best description of banging pipes or what we refer to technically as water hammer.

Unfortunately moving water in copper pipes always has the potential to create sound.

The most common loud bang will come from a tap being turned on or off although they can diminish after the tap is turned off. If you hear sharp banging or hammering then in all likelihood that is your copper water reticulation pipes.

2 : Risk of damage :

 Ignoring banging sounds is definitely a risk.

Water hammer has the potential to flood your home as it can potentially break pipes or damage flexihoses, fitting, taps and appliances.

3 : Diagnosing banging sounds :

Sharp banging or hammering is normally a result of faulty taps or broken tap washers or poor clipping of pipes.

All of these causes can be accentuated by excessive water pressure.

If you hear a ticking sound that increases in intensity, then diminishes that is the sounds generated by pipe thermal expansion and is often heard throughout the house.

This is caused by the pipe heating up when the hot tap is turned on as the hot water replaces the cold water and then cools down.

Water hammer tends to be highlighted in copper water pipes but still exists in plastic piping systems, but frequently it is diminished greatly as the plastic pipe absorbs the sounds.

4 : Banging sound solutions :

The banging from water hammer creates a shock-wave which creates enormous pressure moving at 1280 meters per second inside your pipes.

Your plumbing reticulation pipes, taps, valves and appliances are all susceptible to damage created by the impact of shock waves even if you hear no noise.

The noise is essentially an early warning system telling you to rectify the problem before damage occurs.

Water hammer is avoidable and can be rectified regardless of whether you have copper or plastic water reticulation piping. It is worth scheduling a call by us and getting your system checked to prevent damage occurring.

Overview of sounds from your pipes

The above descriptions is only an overview of sounds you will hear from your plumbing infrastructure.

In reality, there are also plenty of symptoms of plumbing issues that don’t require funny or strange noises to originate from your bathroom but are quite obviously a problem.

Look for leakages and drips from taps and pipes.

Take note if the water isn’t draining properly down the sink, the bath, the shower and especially down the toilet.

Look and listen always and if in doubt call us.

Tree Roots in Sewer Drains

Tree Roots in Sewer Drains

Tree roots in sewer drains have legal rights

Tree roots in sewer drains are an issue we are confronted with on a weekly basis. They can be confronting for plumbers as we are frequently faced with situations where clients want us to give quasi-legal rulings on issues of non-compliance of tree roots in sewer drains where there is, in reality, no black or white answer. The reality is there are multiple opinions in multiple shades of grey.

perennial issue for all plumbers as long as I can remember is the issues created by trees and tree roots. Trees can do considerable damage to plumbing infrastructure especially to underground water pipes and drains. Often the damage has been slowly occurring over many years before you are affected.

A common issue we are confronted with, numerous times every month, is tree roots in sewer drains and stormwater drains.

A fact that some people fail to grasp is that tree roots don’t respect or understand property boundaries. Trees they just grow and their tree roots search for water and nutrients from the soil. Regrettably, your sewer drains are a great source of both water and nutrients for tree roots.

Should I be worried about hearing a gurgling sound in my wall? 7

The photo on the left is a perfect example of how far tree roots will infiltrate a drain.

These tree roots we removed from a stormwater drain had infiltrated 12 meters down the drain and were causing flooding to the property every time there was a rainfall event.

These tree roots came from multiple trees situated in multiple surrounding properties. The roots infiltrated the drain in three different locations where the pipe was cracked and broken. Broken pipes are how tree roots infiltrate a drain. Tree roots by themselves cannot break a pipe open.

Large trees are a source of neighbourhood disputes

The Gold Coast has in recent times allowed urban blocks to become smaller and smaller.  Over the years as the trees in landscaped urban blocks mature, problems begin to occur. Any large tree can become a real source of angst and stress. This results in trees becoming a source of disagreements between otherwise friendly neighbours with the most common disputes being:

  • Branches overhanging the boundary fence and pushing over dividing fences
  • Branches, fruit and leaf litter dropping into the neighbouring property
  • Roots causing damage to underground drains, water mains, electrical conduits and telecommunications conduits
  • Roots damaging fences, house foundations and concrete paths and driveways
  • Branches blocking sunlight for solar PV panels, solar hot water panels, windows, Foxtel microwave dishes and TV aerials

Issues with branches are clearly visible to everyone so they are generally much easier to resolve. In most instants, an amicable discussion with your neighbour can resolve most branch issues as there is a common interest.

Roots in sewer drains or stormwater drains are vastly different. These underground root infiltrations are neither visible nor easily traceable to their source. 

Tree roots in sewer drains & stormwater drains

When we find your drain blocked with tree roots there are often multiple types of roots inside the drain causing the blockage. Without an extensive horticultural investigation to determine the type of tree that the roots are from no one can ascertain which tree’s roots have infiltrated your drain and where the tree roots originate from.

Should I be worried about hearing a gurgling sound in my wall? 8

As you can see in the photo above where we have undertaken vacuum excavation of a drain the roots are everywhere around the sewer pipe. It is clearly visible there are multiple roots of varying sizes and tree types.

Contrary to multiple urban myths tree roots do not break drains whether the drain is installed in PVC pipe or earthenware pipe.

Yes, in old earthenware drains tree roots over time will infiltrate the drain around the rubber ring joints, but that is because of movement in the ground that enable the roots to very slowly infiltrate over a number of years.

With PVC drains it is impossible for tree roots to break open pipe or fittings. In every instant, I have ever seen the drain was broken usually on a bend or junction that allowed the roots to infiltrate the drain. In just about every instant we come across of broken PVC drains it is our opinion the drain was damaged during the initial installation of the drain at the time of construction.

It is almost impossible to prevent tree roots from entering a broken drain without repairing the drain. This is where we commonly see the problems originating with neighbour disputes. It is not unusual to have clients misinterpret what we inform them and attempt to put words in our mouth as to whom is responsible for firstly clearing the blocked drain and secondly repairing the damaged drain.

The law concerning tree roots in sewer drains

If you have no trees on your property and your neighbour has a fully landscaped garden full of trees, then yes it’s likely the neighbour is responsible.

Having been drawn into these arguments between neighbours on a number of occasions over the years I highly recommend that you to try to resolve the issue tactfully with your neighbour before things get out of hand. I can assure you this is always quicker, cheaper and a lot less stressful than taking legal action which will ultimately end up in mediation after spending a small fortune with a solicitor.

From the legal perspective, the Neighbourhood Disputes (Dividing Fences and Trees) Act 2011 is the legislation relating to trees. The legislation requires that you determine who has the responsibility for the tree. However, if the tree is on the boundary, then both parties will have responsibility equivalent to the amount of tree on each property.

Trees have legal rights

At all times you must be aware that you cannot take the law into your own hands where trees are concerned. You cannot remove a tree outside your property that you believe is damaging your property. Legally all you can do is remove overhanging branches up to the boundary.

If you back onto a City of Gold Coast public park or reserve then you must contact the council about the problems as many trees in public parks are protected.

Prior to planting any large trees in your property, you should consider the height they will grow to when they are mature and where their roots can possibly spread. Similarly assessing neighbouring trees with your neighbour now may prevent property damage and large bills in the future.

Ultimately your house is your major asset and it is in your interests to protect your asset but remember trees have rights to, and just cannot be chopped down for no reason if they are not on your property.

It is Illegal to Install a Douche Spray or Bidet Spray

It is Illegal to Install a Douche Spray or Bidet Spray

It is illegal to install a douche spray or bidet spray in Queensland unless it complies with AS/NZS 3500.1:2018 clause 12.2.3 below which classifies bidet toilet seats and douche sprays at toilet seat douches.

12.2.3 Toilet seat douches – Where the douche outlet, in all positions, is at least 25 mm above the overflow level of the pan, backflow prevention is not required. Where the douche outlet, in any position, is less than 25 mm above the overflow of the pan, a high-hazard backflow prevention device, conforming to AS/NZS 2845.1 or AS 2845.2, shall be installed. This device shall be either part of the douche or installed separately.

It is illegal to install a douche spray or bidet spray in Queensland unless it complies with AS/NZS 3500.1:2018 clause 12.2.3 contact Whywait Plumbing for a legal installationIt is entirely illegal to undertake a DIY installation of douche spray or bidet spray despite what you may read on social media.

Yes, they can be legally installed by a plumber provided they are installed with compliant backflow prevention valves and registered with Form 9 at City of Gold Coast or Logan City Council plus lodgement of Form 4 with Queensland Building and Construction Commission. These requirements are not optional; they are required under law as per the Plumbing and Drainage Act 2018.

Illegal bidet seat attachments

Unfortunately, there are advertisements everywhere on social media or websites promoting DIY such as My Bidet Australia. The product they advertise as an easy install toilet seat bidet is illegal. They promote on their website as – Quick and Easy Installation: Includes everything you need including tools to get your bidet up and running in minutes. Easily attaches to and detaches from any standard two-piece toilet.

illegal toilet seat bidet from https://www.mybidetaustralia.com.au/bidet-australia which Whywait Plumbing would never installThe reality is the product has no WaterMark certification. As the photo illustrates clearly on their website, the dual nozzles are deep inside the toilet bowl, creating a high backflow risk. This is categorised as high risk as back-siphonage can occur through these nozzles allowing contaminated water from the toilet bowl to be sucked into the potable or drinking water supply.

The toilet seat bidet from My Bidet Australia sells online for $99, which is an indication of its quality. The price should be a warning enough as to how good this product is likely to be as good quality WaterMark approved bidet seats such as a Toto Washlet start at around $1199.00 in Australia.

The old saying you get what you pay for applies absolutely for this dangerous product. It is frightening that they state on their website – Upgrade your bathroom with beautifully designed bidet attachments, featuring water pressure control knobs. We use high-quality parts that are built to last. They are constructed with high-pressure faucet quality valves and metal/ceramic core. Common sense dictates you cannot produce high quality for $99 that complies with Australian Standards.

Unfortunately, this product is being advertised everywhere on Facebook and Google. Currently, if you do a Google search for a Toto bidet seat the first result in Google AdWords is incredibly for not Toto but My Bidet Australia. It truly is a case of buyer beware and why you need to check it is approved for use in Australia with a WaterMark certification.

An illegal toilet seat bidet or Douche Spray or Bidet Spray can kill you so call Whywait Plumbing today

What does backflow mean?

Backflow is simply the reverse flow of water. When we refer to it in plumbing terms, it is stopping contaminated water being drawn back into the water supply system that we all use for drinking. In terms of an illegally installed douche spray or bidet spray, this can occur when the water pressure drops significantly. If nozzles or sprays connected to the water supply are in contact with a contaminated water supply in a toilet, there is potential for that contaminated water to be sucked into the drinking water supply. In simple terms, it is like you sucking on a straw.

There are two ways that backflow contamination will occur because of a water pressure drop:

  • Back-pressure occurs if there is an increase in the downstream pressure, which creates a reversal of the normal direction of the water flow.
  • Back-siphonage occurs when there is a drop in the supply pressure, thereby creating a negative pressure situation in the water supply. Commonly this will happen if the water is suddenly turned off or there is a dramatic increase in demand such as water used for fire fighting.

With a bidet seat, douche spray or bidet spray backflow contamination is possible and if occurring it is classified as high risk. This is why all of these products by law must be:

  • installed by a licensed plumber
  • have WaterMark certification
  • have a testable backflow valve installed such as an RPZ valve
  • have a Form 4 lodged with QBCC
  • have a form 9 lodged with the local water authority

All of the above are requirements under the law; they are not optional extras.

What does high hazard mean?

High hazard is the highest rated hazard in the cross-connection hazard rating in AS/NZS 3500.1-2018, which is covered in Section 4 Cross-Connection Control and Backflow Prevention. As Licensed Plumbers, we know how serious this section is in ensuring that our drinking water is not contaminated and potentially life-threatening. Clause 4.3 below lists all three ratings:

4.3 CROSS-CONNECTION HAZARD RATING
Cross-connections are rated using three degrees of hazard, as follows:
(a)      High hazard     Any condition, device, or practise that, in connection with the water supply system, has the potential to cause death.
(b)      Medium hazard    Any condition, device, or practise that, in connection with the water supply system, has the potential to endanger health.
(c)       Low hazard     Any condition, device or practise that, in connection with the water supply system, constitutes a nuisance but does not endanger health or cause injury.

The high hazard rating is not a scare tactic when we talk about an illegal or a non-compliant bidet seat, douche spray or bidet spray it is a health issue with the critical wording being potential to cause death.

As Plumbers, we are not over sensationalising the dangers of DIY installation of a bidet seat, douche spray or bidet spray. We are just telling you this is the legal requirements as per the Plumbing and Drainage Act 2018.

Can a DIY installation effect insurance policies?

Yes, any plumbing fixture installed in your home or business can null and void your home and contents insurance policies.

Any bidet seat, douche spray or bidet spray that is not installed by a Licensed Plumber or does not have WaterMark certification has the potential to flood your home. A burst flexihose on these dodgy products can flood your home very quickly.

ACCC and Government warnings

We all understand that COVID-19 has caused a great deal of uncertainty and angst, but a DIY installation of a toilet bidet seat or douche spray or bidet spray is merely breaking the law. DIY of any plumbing fixture has potentially dire consequences, and with products such as the toilet seat bidet from My Bidet Australia, you are risking severe illness or death.

It has become so intense of a concern that the Australian Consumer Competition Commission (ACCC) has issued an alert concerning the supply and installation of bidet products. The ACCC, in consultation with the ABCB or Australian Building Codes Board and Standards Australia, has published a joint warning, COVID-19: Supplying and installing bidet products on the Product Safety Australia website.

The ACCC, the ABCB and every state government has become alarmed that the COVID-19 pandemic has seen a dramatic increase in the purchase of toilet seat bidet douches, handheld bidet sprays and trigger sprays, and other bidet type products that are connected to toilet water supply valve are being installed as a DIY project.

The critical message of every alert issued by every state government is that the installation of any bidet product connected to the drinking water supply must be undertaken by a licensed plumber and must hold WaterMark certification.

COVID-19 Update as Whywait Plumbing Remains Open

COVID-19 Update as Whywait Plumbing Remains Open

Despite everything that is happening with the Coronavirus / COVID-19 pandemic emergency as your local Gold Coast Plumber Whywait Plumbing will continue to be available 24/7 to service your plumbing, drainage and gas needs. The current Queensland Government health directives advise that the plumbing industry is an essential service. This means our plumbers are exempt from the two-person rule when entering homes or private premises provided the appropriate social distancing and hygiene requirements are adhered to. 

To ensure the safety of our clients, staff and the general public we are making changes to the way we serve our clients. This ensures we can still attend to your problems while focusing on making the correct choices to keep everyone safe.

Read the information below which details out everything you need to know how Whywait Plumbing will ensure your critical plumbing infrastructure remains fully functioning.

Whywait is still here for you 24/7

Whywait Plumbing Services has been trusted by thousands of Gold Coast homeowners, landlords and business owners since 1976 to maintain their plumbing, drainage and gas infrastructure. We believe that now more than ever we need to be there for you 24/7.

As your trusted Gold Coast Plumber we guarantee to continue to be available to keep you safe and ensure your plumbing is functioning to the highest standards.

We assure you we have increased our precautionary measures to protect you and minimise any risk of spreading COVID-19. We continue to adhere to all advice from the official Australian Government health website and are monitoring the situation to ensure we take all practical steps to protect our clients and staff.

Working with Whywait Plumbing during COVID-19

Increased hygiene practice

Whywait Plumbing Services use Aquatemp Hand Sanitiser & Disinfectant In accordance with the advice provided by the Australian Government and the Master Plumbers & Mechanical Services Association of Australia (MPMSAA), we have implemented additional policies and hygiene practices to protect you and our plumbers.

  • we are continually ensuring our plumbers are fit and healthy and we are taking all precautions to ensure their health and safety
  • we are following the latest advisories from the Australian Government and MPMSAA
  • we are following social distancing requirements
  • we are not shaking hands
  • our plumbers are wearing disposable gloves and are disposing of them when they have completed their work for you
  • our plumbers are equipped with Enzyme Wizard cleaning products to wipe down tool, equipment and work areas while undertaking your work
  • our cleaners are equipped with Aquatemp Hand Sanitiser & Disinfectant to keep their hands clean at all times
  • our company vehicles are kept clean at all times with Aquatemp Surface Sanitiser & Disinfectant cleaning product

What to expect when you call us to book a job

It is now our policy when booking all jobs that you provide us credit card details to secure the booking because as recommended by the Government, we ask that you make a pre-payment over the phone so that no physical exchange of money has to occur. If you can only pay with cash we will be handling all transactions using gloves and practising social distancing.

We will now ask you a number of health-related questions when you call us to keep everyone safe which may include:

  • Have you, or anyone in your household tested positive for COVID-19, or are awaiting test results?
  • Do you fall into a category where you are self-isolating for COVID-19?
  • Do you, or anyone living in your household have any flu-like symptoms, a fever, cough, or shortness of breath?

Depending on the answers you provided, we will discuss with you on the best way forward to support solving your plumbing problems.

After we have booked your job if you start to develop flu-like symptoms such as coughing, sneezing, fever or shortness of breath, please call us immediately on (07) 5580 4311 so we can help to manage your appointment.

What to expect when a Whywait employee is at your home or business

Upon arrival, our plumbers may be asking the same health questions asked at the time of your booking. This is to ensure your circumstances have not changed. Plus we guarantee they will be following our increased hygiene practices.

While undertaking any work, they will inform you exactly what they will do before they start and will clean all surfaces they touch with Enzyme Wizard cleaning products.

Thank you for your ongoing support and your understanding

You can be certain that we have your best interest in mind during these uncertain times and we are endeavouring to continue to provide the great service that Whywait Plumbing is renowned for as your Gold Coast Plumber.

What is a Form 4

What is a Form 4

We are frequently asked by clients why we are charging them for a Form 4. The simple answer is because it’s the law.

The reality is the Form 4 system for plumbing and drainage work has existed for over 20 years.

Originally licenced plumbers were required to submit a Form 4 to the local authority plumbing inspectors. On the Gold Coast that meant we submitted them to City of Gold Coast’s Plumbing and Drainage section when undertaking replacement of part of the sewer house drain or water main or replacing a hot water service.

In 2012 legislative changes required that we lodge them with the Department of Housing and Public Works through the Plumbing Industry Council, (PIC) and for the first time we had to pay a fee for lodging a Form 4 of $25.90. In 2014 the QBCC took over the Form 4 process as part of their assuming responsibility for plumbing occupational licensing.

Once a Form 4 is lodged, then it is subject to a random compliance auditing process to ensure the work is compliant with the Plumbing and Drainage Act 2018 and the Plumbing and Drainage Regulation 2019. This is undertaken to ensure the work is being conducted to the highest standards to protect everyone’s wellbeing, health and safety.

Whywait Plumbing has always supported the Form 4 process as it ensures that all work on your property is compliant and is registered with both QBCC and City of Gold Coast. If you have a significant insurance claim involving a plumbing failure, an accessor can quickly backtrack to ensure that the work was undertaken legally and compliantly.

Ultimately a Form 4 is there for the homeowner’s protection.

What is plumbing & drainage work notifiable work?

The definitions of notifiable work changed on 1 July 2019. These changes were to ensure clarity and usability, coupled with cost-effective plumbing laws and regulations for plumbers and property owners.

There are essentially twelve categories of notifiable plumbing and drainage work that require a Form 4 which are:

  1. Extending water supply pipes – this is any work on water reticulation pipes other than a fire service on an existing building
  2. Extending or removing a fire service – this applies to any class 2-9 building with a development approval as per schedule 2 of the Building Act 1975
  3. Existing sanitary plumbing – this any work on an existing building where sanitary plumbing is removed, replaced, altered or extended
  4. Existing sanitary drainage – this any work on an existing class 1 to class 10 building involving extending, replacing, altering or removing any part of the sanitary drain system apart from a combined sanitary drain plus it also applies to extensions or alterations to a class 1 building
  5. Temperature control devices – this is any work with a TMV or tempering valves in any existing building requiring installing, replacing or removing a valve plus it also applies to extensions or alterations to a class 1 building
  6. Water heaters – this is any work undertaken in any existing building requiring installing, replacing or removing a hot water heater plus it also applies to extensions or alterations to a class 1 building
  7. Backflow prevention devices – this is any work with a testable backflow device or dual check valve in any existing building requiring installing, replacing or removing a valve plus it also applies to extensions or alterations to a class 1 building
  8. Greywater treatment plants – this any work involving the installation of a greywater use system that includes a greywater treatment plant installed in a sewered area where the plant generates less than 3kL of greywater daily or for replacing a greywater plant
  9. Fixtures in class 1 or class 10 building – this is any work required for installing a new fixture or relocating an existing fixture in an existing class 1 or class 10 building plus it also applies to extensions or alterations to a class 1 building
  10. Fixtures for class 2 to 9 buildings of 1 or 2 storeys – this is for all work other than sanitary drainage required for installing or relocating a fixture provided the work is for an existing class 2 to 9 building up to two storeys above ground
  11. Sanitary drains – this is any work undertaken to seal a sanitary drain after the connection point to the council sewer or a treatment plant
  12. Sealing supply pipes – this is any work undertaken to seal a water supply pipe after the council water meter provided the work is for an existing class 2 to class 9 building

The QBCC publish simple guides to what is notifiable work and the definitions of building classes as defined in the Building Code of Australia which you can download below:

Form 4 notifiable work compliance

Every reputable professional plumber, I know 100% supports the notifiable work system. It ensures for homeowners and property owners that all work undertaken on their property is performed to the standards required.

If you have had plumbing or drainage work undertaken that you have not been supplied with a Form 4 as per the form shown above and is covered in the categories listed then, you need to report it to the QBCC now or call them on 139333. Ultimately high-quality plumbing and drainage protects your health.

If you are uncertain or need assistance contact us on (07) 5580 4311 and we will give you our considered opinion. Ultimately all plumbing work is not about guesswork; it is about compliance with the law, and the law is the Plumbing and Drainage Act 2018.

Emergency Plumber Mermaid Beach

Emergency Plumber Mermaid Beach

Repeat clients account for over 70% of the jobs Whywait Plumbing undertake.

Last weekend being the Queens Birthday long weekend coupled with the NRL Grand Final meant one of our loyal clients Kristian was looking forward to a great weekend. The last thing Kristian was anticipating was needing an emergency plumber Mermaid Beach as he drove home from work. Kristian arrived home on Saturday night to gurgling sounds coming from his bathroom. Upon investigation, he found the only toilet in his unit was blocked.

whywait Plumbing is your Emergency Plumber Mermaid Beach

Nathan Parrish of Whywait Plumbing

Even though it was 7.45 pm on a Saturday night, Kristian immediately contacted Whywait Plumbing Gold Coast as he knew the phones would be answered. Kristian was concerned his unit had blocked drains. Kristian confirmed all the details with Whywait Plumbing’s Operations Manager, Brad Greenaway, who was answering the phones.

The Plumbing Technician on call was Nathan Parrish, with him being dispatched immediately as Whywait Plumbing offer a 1-hour emergency response.

Arriving at 8.45 pm, Nathan again found the toilet blocked and a high water level in the shower floor waste. As Kristian’s unit has no accessible inspection openings into the sewer drains, it was a possibility that the toilet pan would need removing. Nathan set about testing all the drains in the unit to ascertain the extent of the blockage. Kristian’s home is a small unit in what was once a motel that has been converted into individual home units.

Although the bathroom fixtures had been upgraded, the underlying drainage was the original sewer drainage system. To Kristian’s relief, Nathan found that the blockage was confined to the toilet as the rest of the fixtures were draining correctly.

Using his Rothenberg toilet auger, Nathan was able to guide the auger through the toilet pan without removing it. After patiently operating the auger, Nathan was able to clear the blockage. Flushing the toilet several times to test it indicated that the blockage was cleared.

Nathan cleaned up the bathroom and departed at 9.20 pm leaving behind a relieved Kristian.

Sadly Kristian’s problems were not over. On Sunday night Kristian gathered with a few of his mates at home to watch the NRL Grand Final between the Sydney Roosters and Canberra Raiders. At 5.30 pm Kristian heard the dreaded gurgling sound originating from his bathroom again. Immediately he was on the phone to Whywait Plumbing, and for the second night in a row, Nathan was dispatched to deal with a blocked drain.

Nathan Parrish of Whywait Plumbing the emergency plumber Mermaid Beach

Nathan Parrish inspecting the blocked toilet for Kristian

Arriving at 6.05 pm, Nathan again found the toilet again blocked and a high water level in the shower floor waste. As Kristian’s unit has no accessible inspection openings into the sewer drains, it was a possibility that the toilet pan would need removing this time.

Using an extended auger unit, Nathan set about patiently negotiating it through the toilet pan S bend and down the sewer drain. Kristian watched while Nathan set about dispatching the auger down the drain without damaging the toilet pan. Finally, after 15 minutes of slow progress, Nathan hit the blockage and managed to clear it.

Nathan cleaned up the bathroom again and departed at 6.55 pm leaving behind a relieved Kristian and his mates as they were now able to watch the NRL Grand Final and know they had working drains and best of all a flushing toilet.

Kristian was so impressed with the service from Whywait Plumbing that he gave us a 5-star review on Google and contacted Gary Mays the owner of Whywait Plumbing to commend Nathan’s skills and recommend he be given a pay rise.

If you too are experiencing blocked drains like Kristian and need an emergency plumber Mermaid Beach to attend promptly don’t hesitate to pick up your phone and give us a call on (07) 5551 5193.

Call Now ButtonCALL NOW