Water Damage Insurance Claims Are Still Increasing

Water Damage Insurance Claims Are Still Increasing

Water damage insurance claims are an issue we deal with every week. We are continually called upon to deal with insurance companies or assessors on behalf of clients when they have sustained water damage to their homes.

With COVID-19 lockdowns keeping a large proportion of Australians at home, research from QBE Insurance indicates water damage insurance claims remain at high levels.

New research from QBE Insurance revealed that 77% of people who experienced water damage were home at the time of the incident, unravelling misconceptions that flooding mainly occurs when the house is unoccupied.

The QBE Insurance research statistics reveal that:

  • 77% of claimants impacted by water damage were at home for the water damage incident.
  • Burst pipes, blocked pipes, damaged roofs and old plumbing are the main water damage culprits.

According to the research, internal water damage is typical, with 58% of survey respondents having experienced internal water damage themselves or know someone who has, or both.

This coincides with QBE claims data, which found water damage incidents account for almost a quarter (24%) of all home insurance claims. Water damage insurance claims are one of QBE’s most regular home insurance claims. An average claim is $5,000, and more severe water damage claims commonly reaching over half a million dollars.

“Preparedness and prevention are key to limiting the potential damage caused by internal water damage,” says Arron Mann, General Manager, Short Tail Claims at QBE.

“Water damage can happen whether a household member is at home or not being home more often, as many of us are right now, can increase the pressure on our plumbing and risk to our homes. However, this kind of damage can also be sudden and severe regardless of whether you’re home or not, which is why prevention and knowing what to do when something goes awry are so valuable.”

Despite 53% of research respondents saying their first response to water damage would be turning off the water main, 1 in 5 Australians (21%) don’t know where their water main is, and worryingly, 1 in 5 (18%) also don’t know how to turn it off.

The QBE research also revealed that almost 30% of Australians don’t know what home maintenance tasks can prevent water damage in their homes, with 16% not knowing that home maintenance can prevent it in the first place. Cost is also a factor, with 21% not undertaking any home maintenance because it’s too expensive, while 8% say they don’t have the time.

“Sometimes, the difference between no damage and severe damage can be in how quickly a householder responds. Yet concerningly, many people are unaware that much of this damage – and the stress and cost that comes with it – is often preventable,” says Arron Mann.

The best way to avoid water damage insurance claims is by regular maintenance from Whywait Plumbing. Now this will not prevent every possible water leak scenario from happening, but it will demonstrate to the insurance company that you have been undertaking regular maintenance if claim difficulties occur.

At Whywait Plumbing, we see instances every day of water damage that has occurred through the failure to maintain your home regularly. That is why we recommend all our clients to become a Service Partner and enjoy the VIP benefits of having a Service Partner Plan to maintain your most valuable asset, your home, proactively.

Detecting COVID-19 in Your Wastewater Drain

Detecting COVID-19 in Your Wastewater Drain

Your wastewater is one of the key sources used to identify the presence of the COVID-19 virus in your local community because plumbing is public health

COVID-19 has been a wake-up call for every level of government in Australia. The pandemic has reiterated that plumbing is all about public health. With vaccination rates being hailed as our pathway back to the new normality, we need politicians and bureaucrats to embrace that plumbing protects the entire community and individually plumbers preserve the nation’s health.

A pivotal component in managing COVID-19 is establishing where transmission of the virus occurs. Since the beginning of the pandemic in early 2020, the identification of exposure sites by health authorities and the requirement for people who were at the same areas during the same time to monitor for symptoms or get tested themselves have been a ceaseless part of the public health response.

Wastewater testing has been crucial for health departments to identify where COVID-19 may be present in the community to help to stop the spread.

Wastewater or the used water from toilets, sinks, showers, baths, basins and dishwashers are analysed and tested for fragments of SARS-CoV-2, the virus that causes COVID-19.

Fragments of the virus potentially enter the wastewater system through people who have or have recently had COVID-19. People shed the virus fragments through toilet paper, used tissues, off their hands and skin or in faeces. This shedding can continue for weeks after a person is infectious.

“The COVID-19 virus, SARS-Cov-2, can enter wastewater infrastructure through any of those means. However, it is likely to enter wastewater principally from faecal and respiratory shedding. Shed virus is then detected by analysing the wastewater using analytical methods that are specific for SARS-CoV-2,” says Dr Nick Crosbie, Recycled Water and IWM Research Manager at Melbourne Water.

“Wastewater monitoring is equivalent to obtaining and analysing a large community-based composite sample of faeces, saliva, vomit, sputum, urine, shed skin and other material shed during personal cleansing, washing, bathing, and excreting.”

Throughout Australia, wastewater samples are taken from wastewater treatment plants, regional wastewater treatment plants and multiple locations throughout any metropolitan sewerage system.

Dr Crosbie describes surveillance as dynamic, adjusting it to meet changing needs such as surge testing during outbreaks.

“Samples are obtained by ‘grab sampling’, auto-sampling, and by the deployment of so-called ‘passive samplers’ which accumulate the SARS-CoV-2 virus in the period of their deployment. Between a few 100 to more than 1,000 samples are collected and processed in a seven-day period. The samples are analysed of the passive samplers with presumptive detections confirmed by third-party analysis.”

Wastewater testing has come to public prominence during the pandemic, although it has been regularly undertaken worldwide to monitor poliovirus, norovirus and adenovirus for close to twenty years.

Dr Crosbie says the public identification of locations in which viral fragments are identified in wastewater – announced by the Department of Health regularly, including sending text messages to people in affected postcodes – allows health authorities to target their responses.

“Information can be used by health departments to focus their investigations further and to encourage an increase in local clinical testing rates,” he says.

The role of plumbers in effective wastewater testing is critical. The provision of safe and effective plumbing and sanitation illustrates how plumbers contribute to strengthening public health. Master Plumbers CEO Peter Daly is unequivocal in stating that “Plumbers play a vital role in developing, maintaining and promoting public health among the community. Plumbers prevent against disease and illness stemming from poor plumbing and sanitation and against the dangers of unsafe gas appliances, some of which can be deadly. Our day to day work in plumbing and sanitation also supports the overall wastewater testing process to play a big role in the COVID-19 response.”

Dr Crosbie agrees, “the COVID-19 wastewater surveillance program is a huge team effort between people working in the plumbing industry, water industry, and the laboratory and health sectors,” he says.

Dr Crosbie understands that plumbing is public health, “More generally, the safe operation of our water and wastewater infrastructure ensures that the community do not suffer from significant health effects from water and wastewater-borne diseases.”

The World Health Organisation and leading doctors state that the world’s most significant medical milestone since 1840 was sanitation. Despite the tremendous medical breakthroughs and scientific advances, the seemingly mundane advance of reliable sewage and reliable, clean water supply is the most significant medical advance over the last 200 years.

Should I be worried about hearing a gurgling sound in my wall?

Should I be worried about hearing a gurgling sound in my wall?

Noise from your bathroom pipes is not unusual

Squealing, shrieking, trickling, gurgling, splashing and banging noises are all sounds you’re most likely to hear every day. Unless you go to exotic, interesting parties, these are sounds you hear in your bathroom every day. 

Considering 90% of your plumbing infrastructure is concealed in your walls or floors or ceilings or underground, it is frequently a struggle to pinpoint where the sounds originate.

In older homes and buildings, there is no sound insulation on pipes. The older the home, the greater the likelihood to hear all sorts of sounds emitted from your wall or ceiling. 

Splashing is the easy one to solve as that usually is the sound of children in a bath, making a mess of water all over the floor and walls. But that’s easy to clean up and unless you slip it’s not dangerous.

Below we will explore what phenomenon is occurring when those weird and bizarre noises occur when you’re not in the bathroom?

Gurgling Sound

1 : Problem :

A gurgling sound is usually an intermittent sound originating from your drains.

A while ago a client told me that their gurgling toilet was laughing at her in a mocking manner when she called me. This is a perfect description of a gurgling sound from sewer drains.

It is common for most gurgling sounds to originate from the toilet pan or the bathroom floor waste overflow. Less common is your overflow relief gully outside.

2 : Risk of damage :

If you continually hear a gurgling sound, then the risk of damage is high.

If your toilet is slow to drain as in the photo below, followed by a series of gurgling sounds, then your risk level increases.

A slow draining gurgling toilet is either a partially blocked toilet or a blocked sewer drain.

If you continually hear a gurgling sound after the toilet is flushed or after a shower or when using your washing machine, the likelihood of having an overflow of sewerage outside in much greater. Even worse is the possibility of a sewerage overflow inside your house, usually out of the bathroom floor waste overflow.

3 : Diagnosing a gurgling sound :

A gurgling sound is basically your sewer drains having an asthma attack as they are blocked and struggling to breathe.

The gurgling is a cry for help. If you hear it once or twice then it goes away then you probably have little risk.

But if you hear a continual gurgling sound I recommend you call us before you have a disaster. Blocked sewer drains do make a mess and are not for the faint-hearted.

4 : Gurgling sound solutions :

Overflowing sewerage on your property or in your home or business is no joking matter that can be put off until tomorrow.

I categorically guarantee that Googling DIY remedies to unblock a drain only delays the inevitable as they rarely solve anything.

Blocked drains will never go away. To solve any blocked drain problem, you’ll need our services to ensure the blockage is taken care of, both quickly and effectively.

Overflowing sewerage is both a health and a safety hazard to your family, employees, work colleagues and neighbours.

Squealing Noises

1 : Problem :

As a rule, high pitched squeals or shrieks originate from your taps but they can also be transmitted through your pipes from valves at your hot water services.

They almost always occur when you are using a tap or the toilet cistern is refilling after having been flushed.

Squealing noises always sound much worse at night and frequently occur when a family member flush a toilet.

2 : Risk of damage :

 Most of the time there is minimal risk of damage.

For the most part, the squeals and shrieks are an irritant. As with most plumbing issues, they will not go away.

Reality is that they will increase in intensity the longer the problem remains unresolved.

3 : Diagnosing squealing sounds :

Squealing taps usually require tap maintenance as it will be worn washers or O rings plus lack of lubricant in the spindle.

If you have mixer taps then there is likely a problem with the mixing cartridge.

If it originates from your toilet cistern the problem will be either the cistern tap or water inlet valve.

Transmitted noise from hot water valves can be the most frustrating to locate and repair as you will have at least five valves that can be squealing. 

4 : Squealing sound solutions :

 If you taps are the source then you can try replacing the tap washer yourself. If that doesn’t solve the problem then call us in to investigate the origins of the sounds as the tap will require comprehensive tap maintenance.

Stripping and replacing mixer cartridges is not for beginners and is not a recommended DIY task.

If you have squealing hot water valves then definitely call us because I guarantee the problem will only get worse and potentially damage other valves. 

Banging Noises

1 : Problem :

Annoying is the best description of banging pipes or what we refer to technically as water hammer.

Unfortunately moving water in copper pipes always has the potential to create sound.

The most common loud bang will come from a tap being turned on or off although they can diminish after the tap is turned off. If you hear sharp banging or hammering then in all likelihood that is your copper water reticulation pipes.

2 : Risk of damage :

 Ignoring banging sounds is definitely a risk.

Water hammer has the potential to flood your home as it can potentially break pipes or damage flexihoses, fitting, taps and appliances.

3 : Diagnosing banging sounds :

Sharp banging or hammering is normally a result of faulty taps or broken tap washers or poor clipping of pipes.

All of these causes can be accentuated by excessive water pressure.

If you hear a ticking sound that increases in intensity, then diminishes that is the sounds generated by pipe thermal expansion and is often heard throughout the house.

This is caused by the pipe heating up when the hot tap is turned on as the hot water replaces the cold water and then cools down.

Water hammer tends to be highlighted in copper water pipes but still exists in plastic piping systems, but frequently it is diminished greatly as the plastic pipe absorbs the sounds.

4 : Banging sound solutions :

The banging from water hammer creates a shock-wave which creates enormous pressure moving at 1280 meters per second inside your pipes.

Your plumbing reticulation pipes, taps, valves and appliances are all susceptible to damage created by the impact of shock waves even if you hear no noise.

The noise is essentially an early warning system telling you to rectify the problem before damage occurs.

Water hammer is avoidable and can be rectified regardless of whether you have copper or plastic water reticulation piping. It is worth scheduling a call by us and getting your system checked to prevent damage occurring.

Overview of sounds from your pipes

The above descriptions is only an overview of sounds you will hear from your plumbing infrastructure.

In reality, there are also plenty of symptoms of plumbing issues that don’t require funny or strange noises to originate from your bathroom but are quite obviously a problem.

Look for leakages and drips from taps and pipes.

Take note if the water isn’t draining properly down the sink, the bath, the shower and especially down the toilet.

Look and listen always and if in doubt call us.

Tree Roots in Sewer Drains

Tree Roots in Sewer Drains

Tree roots in sewer drains have legal rights

Tree roots in sewer drains are an issue we are confronted with on a weekly basis. They can be confronting for plumbers as we are frequently faced with situations where clients want us to give quasi-legal rulings on issues of non-compliance of tree roots in sewer drains where there is, in reality, no black or white answer. The reality is there are multiple opinions in multiple shades of grey.

perennial issue for all plumbers as long as I can remember is the issues created by trees and tree roots. Trees can do considerable damage to plumbing infrastructure especially to underground water pipes and drains. Often the damage has been slowly occurring over many years before you are affected.

A common issue we are confronted with, numerous times every month, is tree roots in sewer drains and stormwater drains.

A fact that some people fail to grasp is that tree roots don’t respect or understand property boundaries. Trees they just grow and their tree roots search for water and nutrients from the soil. Regrettably, your sewer drains are a great source of both water and nutrients for tree roots.

The photo on the left is a perfect example of how far tree roots will infiltrate a drain.

These tree roots we removed from a stormwater drain had infiltrated 12 meters down the drain and were causing flooding to the property every time there was a rainfall event.

These tree roots came from multiple trees situated in multiple surrounding properties. The roots infiltrated the drain in three different locations where the pipe was cracked and broken. Broken pipes are how tree roots infiltrate a drain. Tree roots by themselves cannot break a pipe open.

Large trees are a source of neighbourhood disputes

The Gold Coast has in recent times allowed urban blocks to become smaller and smaller.  Over the years as the trees in landscaped urban blocks mature, problems begin to occur. Any large tree can become a real source of angst and stress. This results in trees becoming a source of disagreements between otherwise friendly neighbours with the most common disputes being:

  • Branches overhanging the boundary fence and pushing over dividing fences
  • Branches, fruit and leaf litter dropping into the neighbouring property
  • Roots causing damage to underground drains, water mains, electrical conduits and telecommunications conduits
  • Roots damaging fences, house foundations and concrete paths and driveways
  • Branches blocking sunlight for solar PV panels, solar hot water panels, windows, Foxtel microwave dishes and TV aerials

Issues with branches are clearly visible to everyone so they are generally much easier to resolve. In most instants, an amicable discussion with your neighbour can resolve most branch issues as there is a common interest.

Roots in sewer drains or stormwater drains are vastly different. These underground root infiltrations are neither visible nor easily traceable to their source. 

Tree roots in sewer drains & stormwater drains

When we find your drain blocked with tree roots there are often multiple types of roots inside the drain causing the blockage. Without an extensive horticultural investigation to determine the type of tree that the roots are from no one can ascertain which tree’s roots have infiltrated your drain and where the tree roots originate from.

As you can see in the photo above where we have undertaken vacuum excavation of a drain the roots are everywhere around the sewer pipe. It is clearly visible there are multiple roots of varying sizes and tree types.

Contrary to multiple urban myths tree roots do not break drains whether the drain is installed in PVC pipe or earthenware pipe.

Yes, in old earthenware drains tree roots over time will infiltrate the drain around the rubber ring joints, but that is because of movement in the ground that enable the roots to very slowly infiltrate over a number of years.

With PVC drains it is impossible for tree roots to break open pipe or fittings. In every instant, I have ever seen the drain was broken usually on a bend or junction that allowed the roots to infiltrate the drain. In just about every instant we come across of broken PVC drains it is our opinion the drain was damaged during the initial installation of the drain at the time of construction.

It is almost impossible to prevent tree roots from entering a broken drain without repairing the drain. This is where we commonly see the problems originating with neighbour disputes. It is not unusual to have clients misinterpret what we inform them and attempt to put words in our mouth as to whom is responsible for firstly clearing the blocked drain and secondly repairing the damaged drain.

The law concerning tree roots in sewer drains

If you have no trees on your property and your neighbour has a fully landscaped garden full of trees, then yes it’s likely the neighbour is responsible.

Having been drawn into these arguments between neighbours on a number of occasions over the years I highly recommend that you to try to resolve the issue tactfully with your neighbour before things get out of hand. I can assure you this is always quicker, cheaper and a lot less stressful than taking legal action which will ultimately end up in mediation after spending a small fortune with a solicitor.

From the legal perspective, the Neighbourhood Disputes (Dividing Fences and Trees) Act 2011 is the legislation relating to trees. The legislation requires that you determine who has the responsibility for the tree. However, if the tree is on the boundary, then both parties will have responsibility equivalent to the amount of tree on each property.

Trees have legal rights

At all times you must be aware that you cannot take the law into your own hands where trees are concerned. You cannot remove a tree outside your property that you believe is damaging your property. Legally all you can do is remove overhanging branches up to the boundary.

If you back onto a City of Gold Coast public park or reserve then you must contact the council about the problems as many trees in public parks are protected.

Prior to planting any large trees in your property, you should consider the height they will grow to when they are mature and where their roots can possibly spread. Similarly assessing neighbouring trees with your neighbour now may prevent property damage and large bills in the future.

Ultimately your house is your major asset and it is in your interests to protect your asset but remember trees have rights to, and just cannot be chopped down for no reason if they are not on your property.

It is Illegal to Install a Douche Spray or Bidet Spray

It is Illegal to Install a Douche Spray or Bidet Spray

It is illegal to install a douche spray or bidet spray in Queensland unless it complies with AS/NZS 3500.1:2018 clause 12.2.3 below which classifies bidet toilet seats and douche sprays at toilet seat douches. 12.2.3 Toilet seat douches – Where the douche outlet, in all positions, is at least 25 mm above the overflow level of the pan, backflow prevention is not required. Where the douche outlet, in any position, is less than 25 mm above the overflow of the pan, a high-hazard backflow prevention device, conforming to AS/NZS 2845.1 or AS 2845.2, shall be installed. This device shall be either part of the douche or installed separately. It is illegal to install a douche spray or bidet spray in Queensland unless it complies with AS/NZS 3500.1:2018 clause 12.2.3 contact Whywait Plumbing for a legal installationIt is entirely illegal to undertake a DIY installation of douche spray or bidet spray despite what you may read on social media. Yes, they can be legally installed by a plumber provided they are installed with compliant backflow prevention valves and registered with Form 9 at City of Gold Coast or Logan City Council plus lodgement of Form 4 with Queensland Building and Construction Commission. These requirements are not optional; they are required under law as per the Plumbing and Drainage Act 2018.

Illegal bidet seat attachments

Unfortunately, there are advertisements everywhere on social media or websites promoting DIY such as My Bidet Australia. The product they advertise as an easy install toilet seat bidet is illegal. They promote on their website as – Quick and Easy Installation: Includes everything you need including tools to get your bidet up and running in minutes. Easily attaches to and detaches from any standard two-piece toilet. illegal toilet seat bidet from https://www.mybidetaustralia.com.au/bidet-australia which Whywait Plumbing would never installThe reality is the product has no WaterMark certification. As the photo illustrates clearly on their website, the dual nozzles are deep inside the toilet bowl, creating a high backflow risk. This is categorised as high risk as back-siphonage can occur through these nozzles allowing contaminated water from the toilet bowl to be sucked into the potable or drinking water supply. The toilet seat bidet from My Bidet Australia sells online for $99, which is an indication of its quality. The price should be a warning enough as to how good this product is likely to be as good quality WaterMark approved bidet seats such as a Toto Washlet start at around $1199.00 in Australia. The old saying you get what you pay for applies absolutely for this dangerous product. It is frightening that they state on their website – Upgrade your bathroom with beautifully designed bidet attachments, featuring water pressure control knobs. We use high-quality parts that are built to last. They are constructed with high-pressure faucet quality valves and metal/ceramic core. Common sense dictates you cannot produce high quality for $99 that complies with Australian Standards. Unfortunately, this product is being advertised everywhere on Facebook and Google. Currently, if you do a Google search for a Toto bidet seat the first result in Google AdWords is incredibly for not Toto but My Bidet Australia. It truly is a case of buyer beware and why you need to check it is approved for use in Australia with a WaterMark certification. An illegal toilet seat bidet or Douche Spray or Bidet Spray can kill you so call Whywait Plumbing today

What does backflow mean?

Backflow is simply the reverse flow of water. When we refer to it in plumbing terms, it is stopping contaminated water being drawn back into the water supply system that we all use for drinking. In terms of an illegally installed douche spray or bidet spray, this can occur when the water pressure drops significantly. If nozzles or sprays connected to the water supply are in contact with a contaminated water supply in a toilet, there is potential for that contaminated water to be sucked into the drinking water supply. In simple terms, it is like you sucking on a straw. There are two ways that backflow contamination will occur because of a water pressure drop:

  • Back-pressure occurs if there is an increase in the downstream pressure, which creates a reversal of the normal direction of the water flow.
  • Back-siphonage occurs when there is a drop in the supply pressure, thereby creating a negative pressure situation in the water supply. Commonly this will happen if the water is suddenly turned off or there is a dramatic increase in demand such as water used for fire fighting.

With a bidet seat, douche spray or bidet spray backflow contamination is possible and if occurring it is classified as high risk. This is why all of these products by law must be:

  • installed by a licensed plumber
  • have WaterMark certification
  • have a testable backflow valve installed such as an RPZ valve
  • have a Form 4 lodged with QBCC
  • have a form 9 lodged with the local water authority

All of the above are requirements under the law; they are not optional extras.

What does high hazard mean?

High hazard is the highest rated hazard in the cross-connection hazard rating in AS/NZS 3500.1-2018, which is covered in Section 4 Cross-Connection Control and Backflow Prevention. As Licensed Plumbers, we know how serious this section is in ensuring that our drinking water is not contaminated and potentially life-threatening. Clause 4.3 below lists all three ratings: 4.3 CROSS-CONNECTION HAZARD RATING Cross-connections are rated using three degrees of hazard, as follows: (a)      High hazard     Any condition, device, or practise that, in connection with the water supply system, has the potential to cause death. (b)      Medium hazard    Any condition, device, or practise that, in connection with the water supply system, has the potential to endanger health. (c)       Low hazard     Any condition, device or practise that, in connection with the water supply system, constitutes a nuisance but does not endanger health or cause injury. The high hazard rating is not a scare tactic when we talk about an illegal or a non-compliant bidet seat, douche spray or bidet spray it is a health issue with the critical wording being potential to cause death. As Plumbers, we are not over sensationalising the dangers of DIY installation of a bidet seat, douche spray or bidet spray. We are just telling you this is the legal requirements as per the Plumbing and Drainage Act 2018.

Can a DIY installation effect insurance policies?

Yes, any plumbing fixture installed in your home or business can null and void your home and contents insurance policies. Any bidet seat, douche spray or bidet spray that is not installed by a Licensed Plumber or does not have WaterMark certification has the potential to flood your home. A burst flexihose on these dodgy products can flood your home very quickly.

ACCC and Government warnings

We all understand that COVID-19 has caused a great deal of uncertainty and angst, but a DIY installation of a toilet bidet seat or douche spray or bidet spray is merely breaking the law. DIY of any plumbing fixture has potentially dire consequences, and with products such as the toilet seat bidet from My Bidet Australia, you are risking severe illness or death.

It has become so intense of a concern that the Australian Consumer Competition Commission (ACCC) has issued an alert concerning the supply and installation of bidet products. The ACCC, in consultation with the ABCB or Australian Building Codes Board and Standards Australia, has published a joint warning, COVID-19: Supplying and installing bidet products on the Product Safety Australia website.

The ACCC, the ABCB and every state government has become alarmed that the COVID-19 pandemic has seen a dramatic increase in the purchase of toilet seat bidet douches, handheld bidet sprays and trigger sprays, and other bidet type products that are connected to toilet water supply valve are being installed as a DIY project. The critical message of every alert issued by every state government is that the installation of any bidet product connected to the drinking water supply must be undertaken by a licensed plumber and must hold WaterMark certification.
COVID-19 Update as Whywait Plumbing Remains Open

COVID-19 Update as Whywait Plumbing Remains Open

Despite everything that is happening with the Coronavirus / COVID-19 pandemic emergency as your local Gold Coast Plumber Whywait Plumbing will continue to be available 24/7 to service your plumbing, drainage and gas needs. The current Queensland Government health directives advise that the plumbing industry is an essential service. This means our plumbers are exempt from the two-person rule when entering homes or private premises provided the appropriate social distancing and hygiene requirements are adhered to. 

To ensure the safety of our clients, staff and the general public we are making changes to the way we serve our clients. This ensures we can still attend to your problems while focusing on making the correct choices to keep everyone safe.

Read the information below which details out everything you need to know how Whywait Plumbing will ensure your critical plumbing infrastructure remains fully functioning.

Whywait is still here for you 24/7

Whywait Plumbing Services has been trusted by thousands of Gold Coast homeowners, landlords and business owners since 1976 to maintain their plumbing, drainage and gas infrastructure. We believe that now more than ever we need to be there for you 24/7.

As your trusted Gold Coast Plumber we guarantee to continue to be available to keep you safe and ensure your plumbing is functioning to the highest standards.

We assure you we have increased our precautionary measures to protect you and minimise any risk of spreading COVID-19. We continue to adhere to all advice from the official Australian Government health website and are monitoring the situation to ensure we take all practical steps to protect our clients and staff.

Working with Whywait Plumbing during COVID-19

Increased hygiene practice

Whywait Plumbing Services use Aquatemp Hand Sanitiser & Disinfectant In accordance with the advice provided by the Australian Government and the Master Plumbers & Mechanical Services Association of Australia (MPMSAA), we have implemented additional policies and hygiene practices to protect you and our plumbers.

  • we are continually ensuring our plumbers are fit and healthy and we are taking all precautions to ensure their health and safety
  • we are following the latest advisories from the Australian Government and MPMSAA
  • we are following social distancing requirements
  • we are not shaking hands
  • our plumbers are wearing disposable gloves and are disposing of them when they have completed their work for you
  • our plumbers are equipped with Enzyme Wizard cleaning products to wipe down tool, equipment and work areas while undertaking your work
  • our cleaners are equipped with Aquatemp Hand Sanitiser & Disinfectant to keep their hands clean at all times
  • our company vehicles are kept clean at all times with Aquatemp Surface Sanitiser & Disinfectant cleaning product

What to expect when you call us to book a job

It is now our policy when booking all jobs that you provide us credit card details to secure the booking because as recommended by the Government, we ask that you make a pre-payment over the phone so that no physical exchange of money has to occur. If you can only pay with cash we will be handling all transactions using gloves and practising social distancing.

We will now ask you a number of health-related questions when you call us to keep everyone safe which may include:

  • Have you, or anyone in your household tested positive for COVID-19, or are awaiting test results?
  • Do you fall into a category where you are self-isolating for COVID-19?
  • Do you, or anyone living in your household have any flu-like symptoms, a fever, cough, or shortness of breath?

Depending on the answers you provided, we will discuss with you on the best way forward to support solving your plumbing problems.

After we have booked your job if you start to develop flu-like symptoms such as coughing, sneezing, fever or shortness of breath, please call us immediately on (07) 5580 4311 so we can help to manage your appointment.

What to expect when a Whywait employee is at your home or business

Upon arrival, our plumbers may be asking the same health questions asked at the time of your booking. This is to ensure your circumstances have not changed. Plus we guarantee they will be following our increased hygiene practices.

While undertaking any work, they will inform you exactly what they will do before they start and will clean all surfaces they touch with Enzyme Wizard cleaning products.

Thank you for your ongoing support and your understanding

You can be certain that we have your best interest in mind during these uncertain times and we are endeavouring to continue to provide the great service that Whywait Plumbing is renowned for as your Gold Coast Plumber.

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