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OFFICE HOURS

Mon to Fri 7.30am – 4pm
24-Hour EMERGENCY SERVICE

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YOUR TRUSTED GOLD COAST PLUMBERS & GAS FITTERS

OFFICE HOURS
Mon – Sun 7.30am – 4pm
24 Hr Emergency Service

COVID-19 Update as Whywait Plumbing Remains Open

COVID-19 Update as Whywait Plumbing Remains Open

Despite everything that is happening with the Coronavirus / COVID-19 pandemic emergency as your local Gold Coast Plumber Whywait Plumbing will continue to be available 24/7 to service your plumbing, drainage and gas needs. The current Queensland Government health directives advise that the plumbing industry is an essential service. This means our plumbers are exempt from the two-person rule when entering homes or private premises provided the appropriate social distancing and hygiene requirements are adhered to. 

To ensure the safety of our clients, staff and the general public we are making changes to the way we serve our clients. This ensures we can still attend to your problems while focusing on making the correct choices to keep everyone safe.

Read the information below which details out everything you need to know how Whywait Plumbing will ensure your critical plumbing infrastructure remains fully functioning.

Whywait is still here for you 24/7

Whywait Plumbing Services has been trusted by thousands of Gold Coast homeowners, landlords and business owners since 1976 to maintain their plumbing, drainage and gas infrastructure. We believe that now more than ever we need to be there for you 24/7.

As your trusted Gold Coast Plumber we guarantee to continue to be available to keep you safe and ensure your plumbing is functioning to the highest standards.

We assure you we have increased our precautionary measures to protect you and minimise any risk of spreading COVID-19. We continue to adhere to all advice from the official Australian Government health website and are monitoring the situation to ensure we take all practical steps to protect our clients and staff.

Working with Whywait Plumbing during COVID-19

Increased hygiene practice

Whywait Plumbing Services use Aquatemp Hand Sanitiser & Disinfectant In accordance with the advice provided by the Australian Government and the Master Plumbers & Mechanical Services Association of Australia (MPMSAA), we have implemented additional policies and hygiene practices to protect you and our plumbers.

  • we are continually ensuring our plumbers are fit and healthy and we are taking all precautions to ensure their health and safety
  • we are following the latest advisories from the Australian Government and MPMSAA
  • we are following social distancing requirements
  • we are not shaking hands
  • our plumbers are wearing disposable gloves and are disposing of them when they have completed their work for you
  • our plumbers are equipped with Enzyme Wizard cleaning products to wipe down tool, equipment and work areas while undertaking your work
  • our cleaners are equipped with Aquatemp Hand Sanitiser & Disinfectant to keep their hands clean at all times
  • our company vehicles are kept clean at all times with Aquatemp Surface Sanitiser & Disinfectant cleaning product

What to expect when you call us to book a job

It is now our policy when booking all jobs that you provide us credit card details to secure the booking because as recommended by the Government, we ask that you make a pre-payment over the phone so that no physical exchange of money has to occur. If you can only pay with cash we will be handling all transactions using gloves and practising social distancing.

We will now ask you a number of health-related questions when you call us to keep everyone safe which may include:

  • Have you, or anyone in your household tested positive for COVID-19, or are awaiting test results?
  • Do you fall into a category where you are self-isolating for COVID-19?
  • Do you, or anyone living in your household have any flu-like symptoms, a fever, cough, or shortness of breath?

Depending on the answers you provided, we will discuss with you on the best way forward to support solving your plumbing problems.

After we have booked your job if you start to develop flu-like symptoms such as coughing, sneezing, fever or shortness of breath, please call us immediately on (07) 5580 4311 so we can help to manage your appointment.

What to expect when a Whywait employee is at your home or business

Upon arrival, our plumbers may be asking the same health questions asked at the time of your booking. This is to ensure your circumstances have not changed. Plus we guarantee they will be following our increased hygiene practices.

While undertaking any work, they will inform you exactly what they will do before they start and will clean all surfaces they touch with Enzyme Wizard cleaning products.

Thank you for your ongoing support and your understanding

You can be certain that we have your best interest in mind during these uncertain times and we are endeavouring to continue to provide the great service that Whywait Plumbing is renowned for as your Gold Coast Plumber.

 

Plumbing Quotes Over The Phone

Plumbing Quotes Over The Phone

Plumbing quotes over the phone are meaningless without any validation as they are based on perception rather than experienced observation and onsite investigation. Every day we receive phone calls asking us to diagnose a plumbing, drainage or gas problem over the phone. We can only talk in generalities based on the vague information we are given.

Generally, after receiving this general broad sweeping advice, we are then asked how much we would charge to undertake the repair. We then have to explain it’s impossible to give any accurate pricing over the phone without an onsite investigation to diagnose the actual problem.

Whywait Plumbing will never give plumbing quotes over the phone

“When we are asked to diagnose and quote a plumbing problem over the phone, we put on our genie costume and look into our crystal ball.”

The reality is every plumbing problem is unique in its own way. Despite what you think, plumbing installations can be complicated.

Regrettably, 90% of the plumbing infrastructure in any building is concealed.

So what you are observing and attempting to describe to us over the phone is regularly wholly the reverse of what is transpiring under your floor or in the wall.

Sending us photos or videos can be of assistance. Even so, they still only show the extent of the problem, not the actual cause. But the reality is we always cannot give you plumbing quotes over the phone as photos and videos never tell the complete story.

No Professional Plumber Will Give Plumbing Quotes Over The Phone

No professional plumber, no matter how experienced they are can ever give legitimate plumbing quotes over the phone. There is only one way to diagnose a plumbing problem, and that is by an onsite investigation. No matter what you think, you can visually observe, you only see part of the potential problem at best. No two plumbing installations are ever wholly the same no matter how alike they may appear.

Unfortunately, there are too many plumbers who will give quotes over the phone. This is entirely unprofessional and no more than a marketing ploy to entice you to engage them to come to solve your problem. Think about it would you expect a doctor to diagnose a medical condition over the phone. In reality, it’s actually easier to diagnose a medical problem over the phone than it is a plumbing problem, but no doctor will do so without first examining you.

I guarantee that 99% of the time that the plumbing quotes over the phone increase within ten minutes of the plumber’s arrival. This will always be explained away by a myriad of excuses that your description of the problem was not accurately disclosed. It will always be your fault.

The reason the quote they provided to you over the phone increases is simple. Once onsite, the plumber can have a better understanding of all the variables. Even then, once they start on the repairs, there are frequently multiple changes to the cost as more faults appear that were not detected in the initial visual inspections.

Google Searches Do Not Make You a Plumber

It’s continuously amusing talking to someone who has done a Google search to locate what the remedy to their plumbing problem is. Usually, they have already decided what rectification work is required and are ringing getting multiple plumbing quotes over the phone.

It is my experience that 90% of the time the diagnosis is wrong, which in turn ensures the remedy they have decided upon on Google is wrong.

After their Google search, they further confuse themselves by talking to multiple plumbers which just creates further confusion. Ultimately every decision then only becomes about price so they choose a plumber who will come to site for free who advertises “No Call Out Fee”.

Once again, this is a fallacy because no legitimate plumbing business can come to your house for free. Sending a fully equipped truck with a licensed plumber costs at least $150 so I guarantee you will pay all of the costs in one way or another.

Plumbing Problems Are A Challenge For Both Plumber and Client

The reality is solving plumbing problems takes time and patience. We accept that finding a reputable plumbing company can be daunting as often you need to act quickly when a plumbing emergency occurs.

Solving a plumbing problem that is not completely obvious such as water leaking out of a wall can be frustrating. Here at Whywait Plumbing, we are specialist maintenance plumbers so we know that a leak can be occurring in a multitude of locations and running internally until it finds a route to flow freely. That is why we don’t smash open walls or floors to look for the problem but instead use our leak detection equipment to pinpoint the location of the leak.

For a client, this can create a perception we are procrastinating, but the reality is we are using our experience to solve the problem. When it comes to maintenance plumbing, hiring an experienced specialist who is older and wiser will always remove the misconceptions.

Regrettably, plumbers are only remembered for the terrible events that occur, such as a burst pipe or overflowing sewage. Due to the emergency type situations that most people call a plumber, there are numerous misconceptions about what a plumber can do and cannot do quickly. In too many circumstances, this is aligned to the cost rather than the outcome.

Do yourself a favour always and engage a plumber that is clearly experienced and been around a while. Above all else, avoid the temptation to get plumbing quotes over the phone. You need to ensure that your plumber comes to the site and undertakes a thorough site inspection before any work is undertaken.

If you need assistance on any plumbing, drainage or gas problem, call us 24/7 on (07) 55804311 as we have 43 years of experience in solving dilemmas that others cannot.

How to avoid house flooding this Christmas

How to avoid house flooding this Christmas

This Christmas I can guarantee that burst plastic water reticulation pipes or burst flexi hoses will create more emotional stress and insurance claims than fires and burglaries combined.

How to avoid house flooding is becoming more challenging as we continually add more and more water connections inside our homes. Insurance companies are experiencing year on year increases in ever-increasing water damage insurance claims. The average insurance claim from internal water damage flooding has increased from $17627 in 2014 to $30361 in 2018.

how to avoid house flooding is why whywait Plumbing recommend when your house is empty to turn off your water supply
A collapsed ceiling from a water deluge above caused by a burst pipe

If you are going away on holiday this Christmas and New Year holiday season and leaving your home empty then I only have one recommendation. And that is before you drive off walk over to your water meter box and turn off the water supply.

How to avoid house flooding is simple if you turn your water off at the council water meter. By undertaking this simple task I can 100% guarantee you will not arrive home to a flooded house caused by a burst water pipe.

I’ve written frequently over the last 10 years about the issues we see every week with homes getting flooded. We’ve witnessed an ever-increasing amount of homes having plastic water pipes and flexi hoses being installed. In turn, we have seen an ever-increasing number of burst flexi hoses and split plastic pipes flooding homes.

In all likelihood even if you have copper water pipes you will still have multiple flexi hoses in your home. They will exist commonly in both residential and commercial buildings under the kitchen sink, under the bathroom vanity basins, under the toilet cistern and under the laundry tub.

Every flexi hose is potentially a ticking time bomb. It has become so common that we attend to burst flexi hoses every day. In 1 hour a burst flexi hose can discharge 1500 litres of water so in 1 day that could be 36000 litres of water. We’ve all experienced how far a spilt glass of water runs on a floor so imagine how far 108000 glasses of water will run.

We have multiple solutions available to prevent flooding in your home ranging from AquaTrip valves at the boundary that turns the water off automatically to individual auto shut off valves for flexi hoses.

If you have any concerns about your water pipes, flexi hoses, fridge connections or valves in your home and don’t want to have one of our plumbers spending part of Christmas Day with you then call us today.

In 2019 as we have done so for the last 43 years we will continue to provide full plumbing, drainage and gasfitting services every day up to and right through the upcoming Christmas holiday and 2020 New Year holiday period.

Our normal emergency plumbing services will be available 24/7 as always on:

  • Christmas Day, Wednesday 25 December
  • Boxing Day, Thursday 26 December
  • New Years Day, Wednesday 1 January

Public holiday diagnostic fees will apply to all call outs on those days except for Whywait Service Partners.

I’m always mindful that Christmas greetings can become superficial but even so everyone here at Whywait Plumbing Services wishes you and your family a Merry Christmas and a prosperous 2020. Remember the best of gifts around your Christmas tree on 25 December in the presence of a happy family with a toilet that flushes and a tap that turns off.

What is a Form 4

What is a Form 4

We are frequently asked by clients why we are charging them for a Form 4. The simple answer is because it’s the law.

The reality is the Form 4 system for plumbing and drainage work has existed for over 20 years.

Originally licenced plumbers were required to submit a Form 4 to the local authority plumbing inspectors. On the Gold Coast that meant we submitted them to City of Gold Coast’s Plumbing and Drainage section when undertaking replacement of part of the sewer house drain or water main or replacing a hot water service.

In 2012 legislative changes required that we lodge them with the Department of Housing and Public Works through the Plumbing Industry Council, (PIC) and for the first time we had to pay a fee for lodging a Form 4 of $25.90. In 2014 the QBCC took over the Form 4 process as part of their assuming responsibility for plumbing occupational licensing.

Once a Form 4 is lodged, then it is subject to a random compliance auditing process to ensure the work is compliant with the Plumbing and Drainage Act 2018 and the Plumbing and Drainage Regulation 2019. This is undertaken to ensure the work is being conducted to the highest standards to protect everyone’s wellbeing, health and safety.

Whywait Plumbing has always supported the Form 4 process as it ensures that all work on your property is compliant and is registered with both QBCC and City of Gold Coast. If you have a significant insurance claim involving a plumbing failure, an accessor can quickly backtrack to ensure that the work was undertaken legally and compliantly.

Ultimately a Form 4 is there for the homeowner’s protection.

What is plumbing & drainage work notifiable work?

The definitions of notifiable work changed on 1 July 2019. These changes were to ensure clarity and usability, coupled with cost-effective plumbing laws and regulations for plumbers and property owners.

There are essentially twelve categories of notifiable plumbing and drainage work that require a Form 4 which are:

  1. Extending water supply pipes – this is any work on water reticulation pipes other than a fire service on an existing building
  2. Extending or removing a fire service – this applies to any class 2-9 building with a development approval as per schedule 2 of the Building Act 1975
  3. Existing sanitary plumbing – this any work on an existing building where sanitary plumbing is removed, replaced, altered or extended
  4. Existing sanitary drainage – this any work on an existing class 1 to class 10 building involving extending, replacing, altering or removing any part of the sanitary drain system apart from a combined sanitary drain plus it also applies to extensions or alterations to a class 1 building
  5. Temperature control devices – this is any work with a TMV or tempering valves in any existing building requiring installing, replacing or removing a valve plus it also applies to extensions or alterations to a class 1 building
  6. Water heaters – this is any work undertaken in any existing building requiring installing, replacing or removing a hot water heater plus it also applies to extensions or alterations to a class 1 building
  7. Backflow prevention devices – this is any work with a testable backflow device or dual check valve in any existing building requiring installing, replacing or removing a valve plus it also applies to extensions or alterations to a class 1 building
  8. Greywater treatment plants – this any work involving the installation of a greywater use system that includes a greywater treatment plant installed in a sewered area where the plant generates less than 3kL of greywater daily or for replacing a greywater plant
  9. Fixtures in class 1 or class 10 building – this is any work required for installing a new fixture or relocating an existing fixture in an existing class 1 or class 10 building plus it also applies to extensions or alterations to a class 1 building
  10. Fixtures for class 2 to 9 buildings of 1 or 2 storeys – this is for all work other than sanitary drainage required for installing or relocating a fixture provided the work is for an existing class 2 to 9 building up to two storeys above ground
  11. Sanitary drains – this is any work undertaken to seal a sanitary drain after the connection point to the council sewer or a treatment plant
  12. Sealing supply pipes – this is any work undertaken to seal a water supply pipe after the council water meter provided the work is for an existing class 2 to class 9 building

The QBCC publish simple guides to what is notifiable work and the definitions of building classes as defined in the Building Code of Australia which you can download below:

Form 4 notifiable work compliance

Every reputable professional plumber, I know 100% supports the notifiable work system. It ensures for homeowners and property owners that all work undertaken on their property is performed to the standards required.

If you have had plumbing or drainage work undertaken that you have not been supplied with a Form 4 as per the form shown above and is covered in the categories listed then, you need to report it to the QBCC now or call them on 139333. Ultimately high-quality plumbing and drainage protects your health.

If you are uncertain or need assistance contact us on (07) 5580 4311 and we will give you our considered opinion. Ultimately all plumbing work is not about guesswork; it is about compliance with the law, and the law is the Plumbing and Drainage Act 2018.

Emergency Plumber Mermaid Beach

Emergency Plumber Mermaid Beach

Repeat clients account for over 70% of the jobs Whywait Plumbing undertake.

Last weekend being the Queens Birthday long weekend coupled with the NRL Grand Final meant one of our loyal clients Kristian was looking forward to a great weekend. The last thing Kristian was anticipating was needing an emergency plumber Mermaid Beach as he drove home from work. Kristian arrived home on Saturday night to gurgling sounds coming from his bathroom. Upon investigation, he found the only toilet in his unit was blocked.

whywait Plumbing is your Emergency Plumber Mermaid Beach

Nathan Parrish of Whywait Plumbing

Even though it was 7.45 pm on a Saturday night, Kristian immediately contacted Whywait Plumbing Gold Coast as he knew the phones would be answered. Kristian was concerned his unit had blocked drains. Kristian confirmed all the details with Whywait Plumbing’s Operations Manager, Brad Greenaway, who was answering the phones.

The Plumbing Technician on call was Nathan Parrish, with him being dispatched immediately as Whywait Plumbing offer a 1-hour emergency response.

Arriving at 8.45 pm, Nathan again found the toilet blocked and a high water level in the shower floor waste. As Kristian’s unit has no accessible inspection openings into the sewer drains, it was a possibility that the toilet pan would need removing. Nathan set about testing all the drains in the unit to ascertain the extent of the blockage. Kristian’s home is a small unit in what was once a motel that has been converted into individual home units.

Although the bathroom fixtures had been upgraded, the underlying drainage was the original sewer drainage system. To Kristian’s relief, Nathan found that the blockage was confined to the toilet as the rest of the fixtures were draining correctly.

Using his Rothenberg toilet auger, Nathan was able to guide the auger through the toilet pan without removing it. After patiently operating the auger, Nathan was able to clear the blockage. Flushing the toilet several times to test it indicated that the blockage was cleared.

Nathan cleaned up the bathroom and departed at 9.20 pm leaving behind a relieved Kristian.

Sadly Kristian’s problems were not over. On Sunday night Kristian gathered with a few of his mates at home to watch the NRL Grand Final between the Sydney Roosters and Canberra Raiders. At 5.30 pm Kristian heard the dreaded gurgling sound originating from his bathroom again. Immediately he was on the phone to Whywait Plumbing, and for the second night in a row, Nathan was dispatched to deal with a blocked drain.

Nathan Parrish of Whywait Plumbing the emergency plumber Mermaid Beach

Nathan Parrish inspecting the blocked toilet for Kristian

Arriving at 6.05 pm, Nathan again found the toilet again blocked and a high water level in the shower floor waste. As Kristian’s unit has no accessible inspection openings into the sewer drains, it was a possibility that the toilet pan would need removing this time.

Using an extended auger unit, Nathan set about patiently negotiating it through the toilet pan S bend and down the sewer drain. Kristian watched while Nathan set about dispatching the auger down the drain without damaging the toilet pan. Finally, after 15 minutes of slow progress, Nathan hit the blockage and managed to clear it.

Nathan cleaned up the bathroom again and departed at 6.55 pm leaving behind a relieved Kristian and his mates as they were now able to watch the NRL Grand Final and know they had working drains and best of all a flushing toilet.

Kristian was so impressed with the service from Whywait Plumbing that he gave us a 5-star review on Google and contacted Gary Mays the owner of Whywait Plumbing to commend Nathan’s skills and recommend he be given a pay rise.

If you too are experiencing blocked drains like Kristian and need an emergency plumber Mermaid Beach to attend promptly don’t hesitate to pick up your phone and give us a call on (07) 5551 5193.

How do you know a drain is blocked?

How do you know a drain is blocked?

Frequently a blocked sewer drain comes as a surprise. A common question asked of our plumbers is how do you know a drain is blocked?

To begin with, if your toilet is backing up and not draining, or your overflow relief gully is spewing out sewerage outside then, you need a blocked drains Gold Coast specialist plumber now. I guarantee DIY remedies such as baking soda and vinegar will not clear your blocked drain.

Unfortunately, not all blockages are immediately apparent. Let me assure you it is not normal to be experiencing gurgling in your drains or slow to drain toilets.

The reality is few blockages are a sudden occurrence. Usually, a blocked drain happens gradually so below we will list out common reasons to the question how do you know a drain is blocked.

How do you know a drain is blocked early warning signs

Early warning signs of an impending blocked drain are easily overlooked but below are the most common to look out for:

  • foul odours in your bathroom or toilet that never go away
  • gurgling noises from your toilet or floor wastes when no-one is using them
  • the toilet when flushed filling up the bowl then slowly draining away
  • the overflow relief gully (ORG) intermittently overflowing then slowly draining away
  • the water seal in your toilet completely being sucked away

What are the causes of a blocked drain?

The most common causes that we have seen recently why a drain becomes blocked is tree roots or buildups of flushable wipes. These, in turn, are commonly caused by:

  • broken sewer house drains that allow roots to infiltrate
  • poorly installed drains that have an incorrect fall that will enable buildups in the drain as they cannot flow away
  • low water flows in flat drains that allow accumulations of solids flushed into the sewer
  • objects flushed down the toilet such as flushable wipes, sanitary products or toys that do not break up in the water

Clearing your blocked drain

If you are experiencing any of the symptoms described above the answer to how do you know a drain is blocked is simple you need to call us on (07) 5580 4311 before you have no functional sewer house drain.

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