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How to avoid house flooding this Christmas

How to avoid house flooding this Christmas

This Christmas I can guarantee that burst plastic water reticulation pipes or burst flexi hoses will create more emotional stress and insurance claims than fires and burglaries combined.

How to avoid house flooding is becoming more challenging as we continually add more and more water connections inside our homes. Insurance companies are experiencing year on year increases in ever-increasing water damage insurance claims. The average insurance claim from internal water damage flooding has increased from $17627 in 2014 to $30361 in 2018.

how to avoid house flooding is why whywait Plumbing recommend when your house is empty to turn off your water supply
A collapsed ceiling from a water deluge above caused by a burst pipe

If you are going away on holiday this Christmas and New Year holiday season and leaving your home empty then I only have one recommendation. And that is before you drive off walk over to your water meter box and turn off the water supply.

How to avoid house flooding is simple if you turn your water off at the council water meter. By undertaking this simple task I can 100% guarantee you will not arrive home to a flooded house caused by a burst water pipe.

I’ve written frequently over the last 10 years about the issues we see every week with homes getting flooded. We’ve witnessed an ever-increasing amount of homes having plastic water pipes and flexi hoses being installed. In turn, we have seen an ever-increasing number of burst flexi hoses and split plastic pipes flooding homes.

In all likelihood even if you have copper water pipes you will still have multiple flexi hoses in your home. They will exist commonly in both residential and commercial buildings under the kitchen sink, under the bathroom vanity basins, under the toilet cistern and under the laundry tub.

Every flexi hose is potentially a ticking time bomb. It has become so common that we attend to burst flexi hoses every day. In 1 hour a burst flexi hose can discharge 1500 litres of water so in 1 day that could be 36000 litres of water. We’ve all experienced how far a spilt glass of water runs on a floor so imagine how far 108000 glasses of water will run.

We have multiple solutions available to prevent flooding in your home ranging from AquaTrip valves at the boundary that turns the water off automatically to individual auto shut off valves for flexi hoses.

If you have any concerns about your water pipes, flexi hoses, fridge connections or valves in your home and don’t want to have one of our plumbers spending part of Christmas Day with you then call us today.

In 2019 as we have done so for the last 43 years we will continue to provide full plumbing, drainage and gasfitting services every day up to and right through the upcoming Christmas holiday and 2020 New Year holiday period.

Our normal emergency plumbing services will be available 24/7 as always on:

  • Christmas Day, Wednesday 25 December
  • Boxing Day, Thursday 26 December
  • New Years Day, Wednesday 1 January

Public holiday diagnostic fees will apply to all call outs on those days except for Whywait Service Partners.

I’m always mindful that Christmas greetings can become superficial but even so everyone here at Whywait Plumbing Services wishes you and your family a Merry Christmas and a prosperous 2020. Remember the best of gifts around your Christmas tree on 25 December in the presence of a happy family with a toilet that flushes and a tap that turns off.

What is a Form 4

What is a Form 4

QBCC Form 4 Plumbing Compliance Certificate

We often receive questions from clients regarding why we charge them for Form 4. The straightforward answer is that it is required by law.

The Form 4 system for plumbing and drainage work has existed for over two decades.

Initially, licensed plumbers had to submit Form 4 to local authority plumbing inspectors. For those on the Gold Coast, this meant submitting the form to the City of Gold Coast’s Plumbing and Drainage section when replacing part of the sewer house drain, water main, or hot water service.

In 2012, legislative changes mandated plumbers lodge Form 4 with the Department of Housing and Public Works through the Plumbing Industry Council (PIC). This was the first time a fee was introduced for lodging a Form 4, which amounted to $25.90. In 2014, the Queensland Building and Construction Commission (QBCC) assumed responsibility for the Form 4 process as part of their role in overseeing occupational plumbing licensing.

Once Form 4 is submitted, it may be subject to a random compliance audit to ensure the work adheres to the Plumbing and Drainage Act 2018 and the Plumbing and Drainage Regulation 2019. This process guarantees that work is carried out to the highest standards, safeguarding everyone’s well-being, health, and safety.

Whywait Plumbing has always been a proponent of the Form 4 process, as it ensures that all work on your property is compliant and registered with both the QBCC and the City of Gold Coast. In the event of a significant insurance claim involving plumbing failure, an accessor can easily trace the work to confirm that it was performed legally and in compliance with regulations.

In essence, Form 4 serves to protect homeowners.

Which areas of plumbing & drainage work are classified as notifiable work?

The definitions of notifiable work were updated on 1 July 2019 to ensure clarity and usability and establish cost-effective plumbing laws and regulations for both plumbers and property owners.

Twelve primary categories of notifiable plumbing and drainage work necessitate a Form 4:

  1. Extending water supply pipes – involves work on water reticulation pipes other than fire services in existing buildings.
  2. Extending or removing a fire service – applies to class 2-9 buildings with development approval as per schedule 2 of the Building Act 1975.
  3. Existing sanitary plumbing – pertains to work in existing buildings where sanitary plumbing is removed, replaced, altered, or extended.
  4. Existing sanitary drainage – concerns work on existing class 1 to class 10 buildings involving extension, replacement, alteration, or removal of any part of the sanitary drain system (excluding a combined sanitary drain). This also applies to extensions or alterations to a class 1 building.
  5. Temperature control devices – includes work with thermostatic mixing valves (TMVs) or tempering valves in existing buildings that require installing, replacing, or removing a valve. This also applies to extensions or alterations to a class 1 building.
  6. Water heaters – involves work in existing buildings requiring installing, replacing, or removing a hot water heater. This also applies to extensions or alterations to a class 1 building.
  7. Backflow prevention devices – work with testable backflow devices or dual check valves in existing buildings that require installing, replacing, or removing a valve. This also applies to extensions or alterations to a class 1 building.
  8. Greywater treatment plants – pertains to work involving installing a greywater use system that includes a greywater treatment plant installed in a sewered area where the plant generates less than 3kL of greywater daily or for replacing a greywater plant.
  9. Fixtures in class 1 or class 10 buildings – include work required for installing a new fixture or relocating an existing fixture in class 1 or class 10 buildings. This also applies to extensions or alterations to a class 1 building.
  10. Fixtures for class 2 to 9 buildings of 1 or 2 storeys – applies to all work other than sanitary drainage required for installing or relocating a fixture, provided the work is for an existing class 2 to 9 building up to two storeys above ground.
  11. Sanitary drains – involves sealing a sanitary drain after the connection point to the council sewer or a treatment plant.
  12. Sealing supply pipes – includes work to seal a water supply pipe after the council water meter, provided the work is for an existing class 2 to class 9 building.

The QBCC provides easy-to-understand guides on notifiable work and the definitions of building classes as outlined in the Building Code of Australia, which can be downloaded below:

Form 4 notifiable work compliance

Every reputable professional plumber I know wholeheartedly supports the notifiable work system. This support ensures that homeowners and property owners can trust that all work carried out on their property adheres to the required standards.

If you have had plumbing or drainage work done and have not been provided with a Form 4, as shown above, and the work falls under the listed categories, you should report it to the QBCC immediately or call them at 139333. High-quality plumbing and drainage work is essential for protecting your health.

If you are uncertain or need assistance, don’t hesitate to contact us at (07) 5580 4311; we will offer our opinion. Ultimately, all plumbing work is not about guesswork but compliance with the law, specifically the Plumbing and Drainage Act 2018.

Emergency Plumber Mermaid Beach

Emergency Plumber Mermaid Beach

Repeat clients account for over 70% of the jobs Whywait Plumbing undertake.

Last weekend being the Queens Birthday long weekend coupled with the NRL Grand Final meant one of our loyal clients Kristian was looking forward to a great weekend. The last thing Kristian was anticipating was needing an emergency plumber Mermaid Beach as he drove home from work. Kristian arrived home on Saturday night to gurgling sounds coming from his bathroom. Upon investigation, he found the only toilet in his unit was blocked.

whywait Plumbing is your Emergency Plumber Mermaid Beach

Nathan Parrish of Whywait Plumbing

Even though it was 7.45 pm on a Saturday night, Kristian immediately contacted Whywait Plumbing Gold Coast as he knew the phones would be answered. Kristian was concerned his unit had blocked drains. Kristian confirmed all the details with Whywait Plumbing’s Operations Manager, who was answering the phones.

The Plumbing Technician on call was Nathan, with him being dispatched immediately as Whywait Plumbing offer a 1-hour emergency response.

Arriving at 8.45 pm, Nathan again found the toilet blocked and a high water level in the shower floor waste. As Kristian’s unit has no accessible inspection openings into the sewer drains, it was a possibility that the toilet pan would need removing. Nathan set about testing all the drains in the unit to ascertain the extent of the blockage. Kristian’s home is a small unit in what was once a motel that has been converted into individual home units.

Although the bathroom fixtures had been upgraded, the underlying drainage was the original sewer drainage system. To Kristian’s relief, Nathan found that the blockage was confined to the toilet as the rest of the fixtures were draining correctly.

Using his Rothenberg toilet auger, Nathan was able to guide the auger through the toilet pan without removing it. After patiently operating the auger, Nathan was able to clear the blockage. Flushing the toilet several times to test it indicated that the blockage was cleared.

Nathan cleaned up the bathroom and departed at 9.20 pm leaving behind a relieved Kristian.

Sadly Kristian’s problems were not over. On Sunday night Kristian gathered with a few of his mates at home to watch the NRL Grand Final between the Sydney Roosters and Canberra Raiders. At 5.30 pm Kristian heard the dreaded gurgling sound originating from his bathroom again. Immediately he was on the phone to Whywait Plumbing, and for the second night in a row, Nathan was dispatched to deal with a blocked drain.

Nathan Parrish of Whywait Plumbing the emergency plumber Mermaid Beach

Nathan Parrish inspecting the blocked toilet for Kristian

Arriving at 6.05 pm, Nathan again found the toilet again blocked and a high water level in the shower floor waste. As Kristian’s unit has no accessible inspection openings into the sewer drains, it was a possibility that the toilet pan would need removing this time.

Using an extended auger unit, Nathan set about patiently negotiating it through the toilet pan S bend and down the sewer drain. Kristian watched while Nathan set about dispatching the auger down the drain without damaging the toilet pan. Finally, after 15 minutes of slow progress, Nathan hit the blockage and managed to clear it.

Nathan cleaned up the bathroom again and departed at 6.55 pm leaving behind a relieved Kristian and his mates as they were now able to watch the NRL Grand Final and know they had working drains and best of all a flushing toilet.

Kristian was so impressed with the service from Whywait Plumbing that he gave us a 5-star review on Google and contacted Gary Mays the owner of Whywait Plumbing to commend Nathan’s skills and recommend he be given a pay rise.

If you too are experiencing blocked drains like Kristian and need an emergency plumber Mermaid Beach to attend promptly don’t hesitate to pick up your phone and give us a call on (07) 5580 4311.

How do you know a drain is blocked?

How do you know a drain is blocked?

Frequently a blocked sewer drain comes as a surprise. A common question asked of our plumbers is how do you know a drain is blocked?

To begin with, if your toilet is backing up and not draining, or your overflow relief gully is spewing out sewerage outside then, you need a blocked drains Gold Coast specialist plumber now. I guarantee DIY remedies such as baking soda and vinegar will not clear your blocked drain.

Unfortunately, not all blockages are immediately apparent. Let me assure you it is not normal to be experiencing gurgling in your drains or slow to drain toilets.

The reality is few blockages are a sudden occurrence. Usually, a blocked drain happens gradually so below we will list out common reasons to the question how do you know a drain is blocked.

How do you know a drain is blocked early warning signs

Early warning signs of an impending blocked drain are easily overlooked but below are the most common to look out for:

  • foul odours in your bathroom or toilet that never go away
  • gurgling noises from your toilet or floor wastes when no-one is using them
  • the toilet when flushed filling up the bowl then slowly draining away
  • the overflow relief gully (ORG) intermittently overflowing then slowly draining away
  • the water seal in your toilet completely being sucked away

What are the causes of a blocked drain?

The most common causes that we have seen recently why a drain becomes blocked is tree roots or buildups of flushable wipes. These, in turn, are commonly caused by:

  • broken sewer house drains that allow roots to infiltrate
  • poorly installed drains that have an incorrect fall that will enable buildups in the drain as they cannot flow away
  • low water flows in flat drains that allow accumulations of solids flushed into the sewer
  • objects flushed down the toilet such as flushable wipes, sanitary products or toys that do not break up in the water

Clearing your blocked drain

If you are experiencing any of the symptoms described above the answer to how do you know a drain is blocked is simple you need to call us on (07) 5580 4311 before you have no functional sewer house drain.

Baking Soda and Vinegar Will Not Clear Your Blocked Drain

Baking Soda and Vinegar Will Not Clear Your Blocked Drain

Baking soda and vinegar do not clear blocked drains

Sorry to disappoint you. I guarantee that mixing baking soda and vinegar will not clear your blocked drain. However, I can assure you will create a lovely fizzy, bubbling concoction that fascinates your kids and nothing else.

When you mix vinegar with baking soda, you create a bubbling chemical reaction that produces:

  • a small amount of sodium acetate, which is a salt and also known as hot ice
  • ordinary H2O or water

What is not created is a magical chemical that will clear any blockage in your drains. I realise this is contrary to the popular urban myths spun by well-intentioned DIY gurus.

Baking soda and vinegar will not break down buildups of grease, fats, oils or hair

Baking soda and vinegar will not clear your blocked drain because they will not break down the buildups of grease, fats, oils or hair. To break them down, so they run away in water, you require a combination of heat and a surfactant.

The reality is if you have a slow-draining shower, basin or sink drain, then don’t waste money on chemical solutions. Instead, use salt and hot water. All you need to do is pour half a cup of salt into the drain, then slowly pour a couple of litres of water heated to just before boiling.

You may need to repeat this a few times, but it works by melting some grease and fat buildup. This is aided by the salt’s natural abrasiveness, which acts as a scouring agent to force more grease and fat to flow with the water.

We use an enzyme product when we are clearing trade waste drains and grease traps. We can provide you with it also to ensure your internal waste pipes on the shower, basin, or sink don’t clog up with grease, fats, soap or hair. Enzyme solutions need to be used regularly, generally overnight, but they work to keep your drains free from organic buildups. Best of all, by breaking down organic matter, they eliminate odour issues.

Simply baking soda and vinegar will not clear your blocked drain, no matter how much you pour it down the drain. You will waste money buying baking soda and vinegar to create a lovely effervescence with lots of bubbles and fizzing.

You will waste money buying baking soda and vinegar to create a lovely effervescence with lots of bubbles and fizzing.

How Does a Toilet Block?

How Does a Toilet Block?

Toilet blockages are more than an inconvenience!

How does a toilet block is a frequently asked question of our plumbers? Your toilet is after the kitchen sink the most commonly used plumbing fixture in your home. It goes without saying a blocked toilet is more than an inconvenience. For most people, a blocked toilet is an unpleasant experience that they don’t have the stomach to deal with and calling a plumber is their preferred option. So how does a toilet block seemingly without reason and ruin your day?

How does a toilet block with foreign objects?

Adhering to the three P’s rule of pee, poo and paper for your toilet ensure never having to ask how does a toilet block from foreign objects. blocked toilets plumber gold coast

Foreign objects are anything that is not toilet paper, urine or faeces. Toilet pans are not waste disposal units and are designed with one function, and that is to dispose of your bodily waste hygienically.

Toilet paper, despite some popular urban myths, does not block a toilet. Toilet paper is manufactured to dissolve in water and rapidly breaks down when you flush the toilet cistern.

In our experience, the biggest culprit and an absolute foreign object in a toilet pan are flushable wipes. Flushable wipes are anything but flushable and cause toilets and sewers to block up and create horrendous plumbing repair bills.

Other foreign objects we frequently see in a blocked toilet are paper towels, facial tissues, cotton tips, Q-tips, cotton buds, ear cleaners, hair removal wax strips, cotton balls, pantie liners, sanitary napkins and our old favourite of children’s toys.

Tampons are frequently blamed for blocking a toilet or drain and yes they are a foreign object. The reality is that a tampon is too small and flexible to cause a toilet to block. We frequently see real estate leasing managers trying to blame a blocked toilet on tampons, but they are a visible symptom of the blockage, not a cause.

The best method of eliminating your toilet from becoming a rubbish bin is to keep a bathroom waste bin in the toilet or bathroom. It is also a good idea to train your children from an early age on what is safe to flush down a toilet bowl.

How does a toilet block in a toilet pan trap?

The reason there is water in your toilet is that the curved bottom part of the toilet is a trap.
The toilet bowl trap is literally what it says a trap.

The trap retains water in it every time you flush the toilet. The purpose of the trap is to prevent foul sewer odours escaping from the drains and entering your home.

Foreign objects are the primary cause of a blockage in the trap, especially if they are rigid and lodge in the trap outlet. In many circumstances, they can be dislodged and the blockage cleared by using a plunger. If you are attempting to clear it yourself with a plunger, let the water drain down before trying to plunge your toilet into preventing sewage water splashing onto your floor.

Toilet paper is frequently blamed for creating a blockage in the trap. In most circumstances, there is a foreign object lodged in the trap outlet that prevents the toilet paper from flushing away.

If you are experiencing frequent blockages to your toilet, then you have one of the following:

  • a toilet pan that was manufactured in the 1990s that was not compatible with the water flow from the cistern
  • poor quality toilet paper that is not breaking up in the water as required
  • an offset pan collar under the toilet that is restricting flow into the sewer drain

If you are experiencing this scenario, it is a process of elimination. The first thing to do is to try a different brand of toilet paper or even try limiting the amount of toilet paper being used. If that does not solve the blockages, then you need to have your toilet suite and drain connection checked out and possibly have it upgraded.

How does a toilet block from a blocked sewer drain?

Commonly the majority of blocked toilets are a symptom of a blocked main sewer drain.  blocked toilet caused by blocked sewer drain
The toilet becoming completely blocked or slow to drain is because the sewer drains are full and there is nowhere for the water in the toilet to go.

If you have a blocked sewer drain, then all of your plumbing fixtures will cease draining. In this situation, plunging the toilet will achieve absolutely nothing. Worst of all, you will likely end up with sewerage all over your floor.

You were likely receiving warning signals from your sewer drain with gurgling sounds from the toilet, and it was slow to drain when flushed.

Gurgling sounds from any plumbing fixture should never be ignored as they seldom go away and should be investigated immediately if it continues to occur.

If you are experiencing regular blockages in your toilet or hearing gurgling sounds, then you need to call us on (07) 5580 4311 before you experience a complete shut down of your main sewer house drain system.

 

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