DIY installations of bidet seats and douche sprays

DIY installations of bidet seats and douche sprays

The DIY installation of a bidet seat or a douche spray is illegal. The health risk of incorrectly installed bidet seats or douche sprays can be severe not only to you but to the community as a whole. In the last month, Google searches for the term bidets have increased tenfold, which is frightening as traditionally Australians have shunned the installation of bidets. The increase in Google searches has occurred due to multiple social media posts and newspaper articles on so-called alternative toileting devices and what is appallingly lousy advice on their installation.

The multitude of bidet seats and douche sprays that can now be found for sale online has set off alarm bells at all levels of government in Australia. It is evident when checking the scant information available online that very few of these online products have been tested and approved for use in Australia.

Hardware stores and specialist plumbing suppliers that stock douche spray kits are selling them out as fast as stock arrives to DIY enthusiasts who get installation advice from shop assistants. This just increases the health risks tenfold. There have been reports of staff in plumbing supply stores being abused for refusing to advise on how to install bidet seats or douche spray kits and suggesting that a licensed plumber must install these products.

Whywait Plumbing can legally install a douche spray to your toilet to protect your families healthAs a result, here in Queensland the QBCC has issued a public warning on the sale and installation of ‘alternative toileting devices’ which in part states:

This is a warning issued by the Commissioner of the Queensland Building and Construction Commission (QBCC) to the public under section 20J(1)(i) of the Queensland Building and Construction Commission Act 1991 (QBCC Act).

The QBCC warns suppliers and the public about the sale and use of potentially non-conforming building products, namely Do It Yourself (DIY) bidets, douche sprays and similar hygiene devices, collectively known as ‘alternative toileting devices’.

The QBCC has recently become aware of the sale and DIY installation of alternative toileting devices in Queensland, particularly for household use. Unless these devices are manufactured to comply with Australian Standards and also are properly installed, these can lead to a risk of contaminating the household water supply with E. coli bacteria. An E. coli infection can lead to serious health and safety issues.

In Queensland, alternative toileting devices must be installed by a licensed plumber who has the skills and qualifications to ensure that a backflow prevention device is in place.

Whywait plumbing only install WaterMark certified bidet seatsA bidet seat or a douche spray are classified as high hazard plumbing products. This is because there is a high risk of toilet sewage water mixing with your drinking water if they are not installed as per the requirements of section 12 of AS/NZS 3500.1-2018 Water Services. They must be legally certified with an Australian WaterMark approval which is evident on the packaging plus can be searched online at the WaterMark Product Database.

Despite looking easy to install, they are not. Both a bidet seat and a douche spray require a water connection. Generally, this can be at the water connection for the toilet cistern. However, this always requires a legally compliant backflow prevention device to be installed as well. This is not an optional extra it is the law to prevent your drinking water from becoming contaminated, which pose serious risks to your families health and safety.

If you have recently undertaken a DIY installation of a bidet seat or douche spray to your toilet, then we urge you to call us on (07) 5580 4311 to get us to check it is a compliant installation. This ensures you have not created a risk to your families health and safety plus ensures you have not null and voided your homes insurance policies.

You need to be aware of so-called unlicensed plumbers or handyman who cannot legally install a bidet seat or douche spray to your toilet. Beware of the handyman who tries to convince you that he can undertake plumbing works as long as it’s under $3300 of value. This is a complete lie by opportunistic unlicensed scammers who put your families health at risk. The benchmark value for undertaking plumbing, drainage or gas work is $0 and always has been. For extra assurance go the QBCC website  To find out more about a licensee you can use their online licensee search, or search their occupational licence.

If you would like to investigate the installation of a bidet seat or douche spray to your toilet, then call us on (07) 5580 4311 to book an appointment. This ensures the installation is compliant with Queensland law as all products we install have appropriate and genuine Watermark certification.

Like for Like Hot Water Service Replacement

Like for Like Hot Water Service Replacement

Like For Like Online Pricing

In Queensland, if you see online website prices or are quoted over the phone a price for like for like hot water service replacement for an electric or gas storage tank¹ system, don’t believe one word of it. The prices are a sham designed to scam you into calling them to book in the job.

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The prices quoted above are about right for a like for like installation. The problem is probably only one person in a hundred would qualify for this pricing.

I can 99% guarantee² you will not receive that price for a legally compliant hot water service replacement issued with a QBCC Form 4 compliance certificate.

The pricing and terminology are deliberately deceptive and are a scam. I will categorically state the prices are absolutely bullshit and lies, for most installations.

Going back over ten years ago yes all plumbers undertook like for like hot water service replacement when replacing electric or gas storage hot water tanks. Simply this was legally compliant at the time and accepted industry practice.

What is like for like hot water service replacement?

“Like for like” installation is frequently seen as the basis of pricing on websites as a starting point for pricing for replacing your hot water system. They usually use confusing terminology stating that the pricing is starting from what is a low price for a like for like installation. They then vaguely define like for like as being for replacing the hot water system where it is:

  • the same type of hot water system as the old hot water system
  • that the hot water system is being installed in precisely the same location as the old hot water system
  • that the new hot water system is the same size as the old hot water system
  • that the new hot water system has the same electrical requirements as the old hot water system

Of course, it’s not explained clearly like I have using sixty-seven words.  Instead, they tell all of that in one compressed vague sentence of thirty-four words.

And naturally, there will be getting out of gaol clauses that are again vague and confusing. These clauses will state that other costs may be incurred because:

  • you have individual site installation requirements to ensure your like for like hot water service replacement is compliant with all regulations
  • if you require any additional valves installed that were not in the like for like scope of works
  • if you request removal and disposal of the old hot water service
  • if you require a new concrete slab or support base
  • if you need any additional piping to be installed
  • if you require any additional electrical wiring or any electrical work other than disconnecting and reconnecting
  • any work what so ever that is required to the existing plumbing, electrical or gas infrastructure to ensure your like for like hot water service replacement is compliant with the council, state or commonwealth regulations
  • any additional labour or equipment required due to site access conditions

All of the above are standard requirements on any hot water system replacement to meet the legal requirements of the Plumbing and Drainage Act 2018 and the Plumbing and Drainage Regulation 2019.

The whole reason all of the above and many more possibilities are excluded from a like for like hot water service replacement offer is to fool you.

Ultimately every existing hot water service installation has individual requirements when installing a replacement hot water service.  That is why a website price or a quote over the phone is meaningless.

You can only ever get a correct price for replacing your old, leaking hot water service after a comprehensive site inspection. In the small print on all websites that quote like for like replacements, they almost always state somewhere that pricing may change once their plumber undertakes a site inspection

Why Is A Like for Like Hot Water Service Replacement Non-Compliant?

The photo below is a Dux 50 litre electric hot water service that has been replaced like for like. Except it is utterly non-compliant because:

  • the hot water pipes are not insulated
  • the relief valve is not insulated
  • there is no pressure reduction valve
  • there is no cold-water expansion valve
  • there is no tempering valve
  • as it is an internal installation, there is no hot water tray to contain water leaking from the tank, pipes or valves
  • there is no automatic shutoff valve to cut off the water should there be a leak
  • there was no QBCC form 4 given to the property owner
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There is no such thing as a like for like installation. There is definitely no such thing as an exemption for a QBCC Form 4 compliance certificate if you are only undertaking a like for like installation.

What is required to replace a leaking hot water service?

If your hot water service is leaking and requires a replacement then in all likelihood it will be at least eight years old and probably much more. I can guarantee the infrastructure regarding valves and overflow drains will not be compliant with the legal requirements that we must now adhere to.

We recently replaced the nine-year-old Siddons heat pump unit in the photo below that was no longer functioning with a CO2 Smart Heat Pump hot water unit. Even though it was only installed nine years ago, it was utterly non-compliant with the current requirements.

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Since 1 July 2019 every hot water service whether its a new installation or a replacement installation must be installed in complete compliance with AS/NZS 3500.4:2018 Plumbing and Drainage Part 4: Heated Water Services.

This standard, along with several other standards, is called into law via the Plumbing and Drainage Act 2018 and the Plumbing and Drainage Regulation 2019.

The installation of a new or replacement hot water service must comply absolutely with the standard and in particular Section 5 Installation of Water Heaters – General Requirements. The scope of this section states explicitly: This Section sets out general requirements for the installation of water heaters, their location, support, cold water service valves, the vent or drain lines, and the first 2 m of heated water supply piping.

This section sets out exactly how all hot water service installations must be undertaken. Nowhere does it refer to a like for like hot water service replacement.

No professional, reputable plumber will quote you on a like for like installation as they know it does not exist. Companies who market on this basis are engaging in deceptive and misleading marketing to get their foot in your door, so they can then upsell you.

Any plumber who starts telling you that you can get a lower price with a like for like replacement is simply a liar.

Every hot water service replacement must have a Form 4 compliance certificate lodged with the QBCC and the appropriate fee paid. Ultimately this is for your protection as compliantly installed plumbing, and drainage installation is about protecting your health.

Replacing a hot water service does not involve guesswork it’s about merely obeying the law and being compliant with the Plumbing and Drainage Act 2018. If you have had your hot water service replaced as a like for like replacement you need to report it now to the QBCC as an offence complaint. The plumber who undertook the installation will be required to return and complete the installation in compliance with the Plumbing and Drainage Act 2018 at his cost.

If you are uncertain about your hot water service replacement or need assistance contact us on (07) 5551 5193 and we will give you our opinion on how to proceed.

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Footnotes

¹ : Replacing an instantaneous gas hot water unit is frequently like for like as it is a straight disconnection and reconnection to the gas connection and to the water pipes. In most instantaneous units, there is no need to install or replace valves as all management of temperature is undertaken inside the unit.

² : The only time I have seen a compliant like for like replacement is when a faulty hot water service has had to be replaced within the first 12 months after installation and was already fully compliant. This is a genuine like for like replacement under the manufacturers guarantee where the client pays nothing and where everything concerning the plumbing and electrical infrastructure was already compliant.

What is a Form 4

What is a Form 4

We are frequently asked by clients why we are charging them for a Form 4. The simple answer is because it’s the law.

The reality is the Form 4 system for plumbing and drainage work has existed for over 20 years.

Originally licenced plumbers were required to submit a Form 4 to the local authority plumbing inspectors. On the Gold Coast that meant we submitted them to City of Gold Coast’s Plumbing and Drainage section when undertaking replacement of part of the sewer house drain or water main or replacing a hot water service.

In 2012 legislative changes required that we lodge them with the Department of Housing and Public Works through the Plumbing Industry Council, (PIC) and for the first time we had to pay a fee for lodging a Form 4 of $25.90. In 2014 the QBCC took over the Form 4 process as part of their assuming responsibility for plumbing occupational licensing.

Once a Form 4 is lodged, then it is subject to a random compliance auditing process to ensure the work is compliant with the Plumbing and Drainage Act 2018 and the Plumbing and Drainage Regulation 2019. This is undertaken to ensure the work is being conducted to the highest standards to protect everyone’s wellbeing, health and safety.

Whywait Plumbing has always supported the Form 4 process as it ensures that all work on your property is compliant and is registered with both QBCC and City of Gold Coast. If you have a significant insurance claim involving a plumbing failure, an accessor can quickly backtrack to ensure that the work was undertaken legally and compliantly.

Ultimately a Form 4 is there for the homeowner’s protection.

What is plumbing & drainage work notifiable work?

The definitions of notifiable work changed on 1 July 2019. These changes were to ensure clarity and usability, coupled with cost-effective plumbing laws and regulations for plumbers and property owners.

There are essentially twelve categories of notifiable plumbing and drainage work that require a Form 4 which are:

  1. Extending water supply pipes – this is any work on water reticulation pipes other than a fire service on an existing building
  2. Extending or removing a fire service – this applies to any class 2-9 building with a development approval as per schedule 2 of the Building Act 1975
  3. Existing sanitary plumbing – this any work on an existing building where sanitary plumbing is removed, replaced, altered or extended
  4. Existing sanitary drainage – this any work on an existing class 1 to class 10 building involving extending, replacing, altering or removing any part of the sanitary drain system apart from a combined sanitary drain plus it also applies to extensions or alterations to a class 1 building
  5. Temperature control devices – this is any work with a TMV or tempering valves in any existing building requiring installing, replacing or removing a valve plus it also applies to extensions or alterations to a class 1 building
  6. Water heaters – this is any work undertaken in any existing building requiring installing, replacing or removing a hot water heater plus it also applies to extensions or alterations to a class 1 building
  7. Backflow prevention devices – this is any work with a testable backflow device or dual check valve in any existing building requiring installing, replacing or removing a valve plus it also applies to extensions or alterations to a class 1 building
  8. Greywater treatment plants – this any work involving the installation of a greywater use system that includes a greywater treatment plant installed in a sewered area where the plant generates less than 3kL of greywater daily or for replacing a greywater plant
  9. Fixtures in class 1 or class 10 building – this is any work required for installing a new fixture or relocating an existing fixture in an existing class 1 or class 10 building plus it also applies to extensions or alterations to a class 1 building
  10. Fixtures for class 2 to 9 buildings of 1 or 2 storeys – this is for all work other than sanitary drainage required for installing or relocating a fixture provided the work is for an existing class 2 to 9 building up to two storeys above ground
  11. Sanitary drains – this is any work undertaken to seal a sanitary drain after the connection point to the council sewer or a treatment plant
  12. Sealing supply pipes – this is any work undertaken to seal a water supply pipe after the council water meter provided the work is for an existing class 2 to class 9 building

The QBCC publish simple guides to what is notifiable work and the definitions of building classes as defined in the Building Code of Australia which you can download below:

Form 4 notifiable work compliance

Every reputable professional plumber, I know 100% supports the notifiable work system. It ensures for homeowners and property owners that all work undertaken on their property is performed to the standards required.

If you have had plumbing or drainage work undertaken that you have not been supplied with a Form 4 as per the form shown above and is covered in the categories listed then, you need to report it to the QBCC now or call them on 139333. Ultimately high-quality plumbing and drainage protects your health.

If you are uncertain or need assistance contact us on (07) 5580 4311 and we will give you our considered opinion. Ultimately all plumbing work is not about guesswork; it is about compliance with the law, and the law is the Plumbing and Drainage Act 2018.

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