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What is a Form 4

What is a Form 4

QBCC Form 4 Plumbing Compliance Certificate

We often receive questions from clients regarding why we charge them for Form 4. The straightforward answer is that it is required by law.

The Form 4 system for plumbing and drainage work has existed for over two decades.

Initially, licensed plumbers had to submit Form 4 to local authority plumbing inspectors. For those on the Gold Coast, this meant submitting the form to the City of Gold Coast’s Plumbing and Drainage section when replacing part of the sewer house drain, water main, or hot water service.

In 2012, legislative changes mandated plumbers lodge Form 4 with the Department of Housing and Public Works through the Plumbing Industry Council (PIC). This was the first time a fee was introduced for lodging a Form 4, which amounted to $25.90. In 2014, the Queensland Building and Construction Commission (QBCC) assumed responsibility for the Form 4 process as part of their role in overseeing occupational plumbing licensing.

Once Form 4 is submitted, it may be subject to a random compliance audit to ensure the work adheres to the Plumbing and Drainage Act 2018 and the Plumbing and Drainage Regulation 2019. This process guarantees that work is carried out to the highest standards, safeguarding everyone’s well-being, health, and safety.

Whywait Plumbing has always been a proponent of the Form 4 process, as it ensures that all work on your property is compliant and registered with both the QBCC and the City of Gold Coast. In the event of a significant insurance claim involving plumbing failure, an accessor can easily trace the work to confirm that it was performed legally and in compliance with regulations.

In essence, Form 4 serves to protect homeowners.

Which areas of plumbing & drainage work are classified as notifiable work?

The definitions of notifiable work were updated on 1 July 2019 to ensure clarity and usability and establish cost-effective plumbing laws and regulations for both plumbers and property owners.

Twelve primary categories of notifiable plumbing and drainage work necessitate a Form 4:

  1. Extending water supply pipes – involves work on water reticulation pipes other than fire services in existing buildings.
  2. Extending or removing a fire service – applies to class 2-9 buildings with development approval as per schedule 2 of the Building Act 1975.
  3. Existing sanitary plumbing – pertains to work in existing buildings where sanitary plumbing is removed, replaced, altered, or extended.
  4. Existing sanitary drainage – concerns work on existing class 1 to class 10 buildings involving extension, replacement, alteration, or removal of any part of the sanitary drain system (excluding a combined sanitary drain). This also applies to extensions or alterations to a class 1 building.
  5. Temperature control devices – includes work with thermostatic mixing valves (TMVs) or tempering valves in existing buildings that require installing, replacing, or removing a valve. This also applies to extensions or alterations to a class 1 building.
  6. Water heaters – involves work in existing buildings requiring installing, replacing, or removing a hot water heater. This also applies to extensions or alterations to a class 1 building.
  7. Backflow prevention devices – work with testable backflow devices or dual check valves in existing buildings that require installing, replacing, or removing a valve. This also applies to extensions or alterations to a class 1 building.
  8. Greywater treatment plants – pertains to work involving installing a greywater use system that includes a greywater treatment plant installed in a sewered area where the plant generates less than 3kL of greywater daily or for replacing a greywater plant.
  9. Fixtures in class 1 or class 10 buildings – include work required for installing a new fixture or relocating an existing fixture in class 1 or class 10 buildings. This also applies to extensions or alterations to a class 1 building.
  10. Fixtures for class 2 to 9 buildings of 1 or 2 storeys – applies to all work other than sanitary drainage required for installing or relocating a fixture, provided the work is for an existing class 2 to 9 building up to two storeys above ground.
  11. Sanitary drains – involves sealing a sanitary drain after the connection point to the council sewer or a treatment plant.
  12. Sealing supply pipes – includes work to seal a water supply pipe after the council water meter, provided the work is for an existing class 2 to class 9 building.

The QBCC provides easy-to-understand guides on notifiable work and the definitions of building classes as outlined in the Building Code of Australia, which can be downloaded below:

Form 4 notifiable work compliance

Every reputable professional plumber I know wholeheartedly supports the notifiable work system. This support ensures that homeowners and property owners can trust that all work carried out on their property adheres to the required standards.

If you have had plumbing or drainage work done and have not been provided with a Form 4, as shown above, and the work falls under the listed categories, you should report it to the QBCC immediately or call them at 139333. High-quality plumbing and drainage work is essential for protecting your health.

If you are uncertain or need assistance, don’t hesitate to contact us at (07) 5580 4311; we will offer our opinion. Ultimately, all plumbing work is not about guesswork but compliance with the law, specifically the Plumbing and Drainage Act 2018.

How do you know a drain is blocked?

How do you know a drain is blocked?

Frequently a blocked sewer drain comes as a surprise. A common question asked of our plumbers is how do you know a drain is blocked?

To begin with, if your toilet is backing up and not draining, or your overflow relief gully is spewing out sewerage outside then, you need a blocked drains Gold Coast specialist plumber now. I guarantee DIY remedies such as baking soda and vinegar will not clear your blocked drain.

Unfortunately, not all blockages are immediately apparent. Let me assure you it is not normal to be experiencing gurgling in your drains or slow to drain toilets.

The reality is few blockages are a sudden occurrence. Usually, a blocked drain happens gradually so below we will list out common reasons to the question how do you know a drain is blocked.

How do you know a drain is blocked early warning signs

Early warning signs of an impending blocked drain are easily overlooked but below are the most common to look out for:

  • foul odours in your bathroom or toilet that never go away
  • gurgling noises from your toilet or floor wastes when no-one is using them
  • the toilet when flushed filling up the bowl then slowly draining away
  • the overflow relief gully (ORG) intermittently overflowing then slowly draining away
  • the water seal in your toilet completely being sucked away

What are the causes of a blocked drain?

The most common causes that we have seen recently why a drain becomes blocked is tree roots or buildups of flushable wipes. These, in turn, are commonly caused by:

  • broken sewer house drains that allow roots to infiltrate
  • poorly installed drains that have an incorrect fall that will enable buildups in the drain as they cannot flow away
  • low water flows in flat drains that allow accumulations of solids flushed into the sewer
  • objects flushed down the toilet such as flushable wipes, sanitary products or toys that do not break up in the water

Clearing your blocked drain

If you are experiencing any of the symptoms described above the answer to how do you know a drain is blocked is simple you need to call us on (07) 5580 4311 before you have no functional sewer house drain.

Baking Soda and Vinegar Will Not Clear Your Blocked Drain

Baking Soda and Vinegar Will Not Clear Your Blocked Drain

Baking soda and vinegar do not clear blocked drains

Sorry to disappoint you. I guarantee that mixing baking soda and vinegar will not clear your blocked drain. However, I can assure you will create a lovely fizzy, bubbling concoction that fascinates your kids and nothing else.

When you mix vinegar with baking soda, you create a bubbling chemical reaction that produces:

  • a small amount of sodium acetate, which is a salt and also known as hot ice
  • ordinary H2O or water

What is not created is a magical chemical that will clear any blockage in your drains. I realise this is contrary to the popular urban myths spun by well-intentioned DIY gurus.

Baking soda and vinegar will not break down buildups of grease, fats, oils or hair

Baking soda and vinegar will not clear your blocked drain because they will not break down the buildups of grease, fats, oils or hair. To break them down, so they run away in water, you require a combination of heat and a surfactant.

The reality is if you have a slow-draining shower, basin or sink drain, then don’t waste money on chemical solutions. Instead, use salt and hot water. All you need to do is pour half a cup of salt into the drain, then slowly pour a couple of litres of water heated to just before boiling.

You may need to repeat this a few times, but it works by melting some grease and fat buildup. This is aided by the salt’s natural abrasiveness, which acts as a scouring agent to force more grease and fat to flow with the water.

We use an enzyme product when we are clearing trade waste drains and grease traps. We can provide you with it also to ensure your internal waste pipes on the shower, basin, or sink don’t clog up with grease, fats, soap or hair. Enzyme solutions need to be used regularly, generally overnight, but they work to keep your drains free from organic buildups. Best of all, by breaking down organic matter, they eliminate odour issues.

Simply baking soda and vinegar will not clear your blocked drain, no matter how much you pour it down the drain. You will waste money buying baking soda and vinegar to create a lovely effervescence with lots of bubbles and fizzing.

You will waste money buying baking soda and vinegar to create a lovely effervescence with lots of bubbles and fizzing.

How long does a bathroom renovation take?

How long does a bathroom renovation take?

Television renovation shows are not reality when it comes to a bathroom renovation. Sadly that’s the benchmark too many people use when they call us to discuss a bathroom renovation. We always know when a client phones and asks “how long does a bathroom renovation take” that they will have unreal expectations.bathroom renovation by Whywait Plumbing

The reality is that a well-planned bathroom renovation will take at least 4-6 weeks. A poorly planned bathroom renovation takes forever and is the most frustrating experience for everyone.

Your bathroom is one of the most expensive rooms to renovate and will need to last you at least ten years. What is hugely fashionable today will not be in two years.

A bathroom renovation is never straightforward and is all about planning, planning and more planning.

Get A Professional Design

There is a multitude of online tools that make designing a bathroom look easy. The reality is that doing your own design can be a false economy.

Getting the floor plan design right from the beginning is your number one priority. I guarantee it will save you money in the long term. A professional bathroom designer will ensure you get what you want. Everyone else involved with the bathroom renovation will be able to give you precise costings based on the design plans.

Remember it’s your bathroom so don’t be intimidated by a bathroom designer. Work with their suggestions and opinions to get the bathroom you want.

Relocating Plumbing is Expensive

bathroom renovation relocation of plumbing by Whywait Plumbing

relocation of plumbing starts with exploration to discover where the drains are hidden in walls

If you have a concrete slab, then relocating water pipes and drains is expensive. If you have a wooden floor and can get under the house, the relocation of your plumbing is much simpler.

In our experience, the unnecessary relocation of drains frequently causes budget blowouts. Utilising your existing plumbing layout will significantly reduce the cost of your bathroom renovation.

Even marginal changes can cause a budget blowout because the plumbing located in the concrete slab can be vastly different once we start exposing it.

As I said, a wooden floor where there is access to the plumbing underneath is a vastly different proposition because all of the plumbing is visible. This gives you much more scope in your bathroom renovation to rearrange the layout of your fixtures.

Draw Up a Specification

a bathroom renovation involves demolishing the existing bathroom by Whywait Plumbing

demolishing your existing bathroom creates a mess very fast

A precise specification of what you want in your bathroom renovation will save everyone a lot of heartache and frustration once work begins.

Project managing your bathroom renovation is not hard providing you have clear floor design plans and precise, unambiguous specifications.

Checklists are a must for your budget peace of mind for the tiler, electrician, plumber, plasterer and painter. This ensures everyone knows what their tasks are and where they stand from the beginning.

If it’s not written down, then you can guarantee you will get a continuous flow of variations that will blow your budget to pieces.

Avoid Reusing Parts of Your Existing Bathroom

The best way to renovate a bathroom is to strip everything back to the bare floor and framework. Keeping parts of your existing bathroom defeats the purpose of having a brand new bathroom.

We frequently see clients keeping the existing ceiling, but it saves very little and is frustrating working around it to install new lighting and extraction fans.

Reusing bathroom fixtures such as the mixer taps or toilet suite or bath save little as it means we have to remove them, clean them up and reinstall them carefully. All you are saving on is the cost of the fixture, which these days is often marginal.

Use Quality Fixtures and Fittings

luxury bathroom renovation by Whywait Plumbing

Opting for cheap no brand plumbing fixtures will lead to future maintenance problems. Frequently if there is no manufacturers brand name visible, then the plumbing fixtures are a poor quality that will not last past a couple of years.

There are plenty of quality taps and toilets that will not squeeze your budget. Avoid fashionable colours in taps as in my opinion chrome never goes out of fashion and always cleans up well.

Investing in good quality custom built vanity cabinets will give you much more value and aid the functionality of the bathroom. Investing in a quality frameless shower screen will again support the functionality of the bathroom.

Planning is the Answer

As I said, previously, the key to a bathroom renovation is about the preparation. A well-planned bathroom renovation with precise specifications ensures that the work requirements are clear and everyone will happily fulfil their obligations.

What Does a $0 Call Out Fee or No Call Out Fee for Plumbers Really Mean?

What Does a $0 Call Out Fee or No Call Out Fee for Plumbers Really Mean?

Be honest – would you work for free?

More and more Gold Coast plumbing businesses are advertising that they have no call-out fee or a $0 call-out fee.

This creates a perception that you are getting something for free as it will be cheaper. Of course, perception is never reality, as no business can work for free. Let’s face it would you go to work for free?

Call Out fees help ensure all costs are transparent

Legitimate, professional plumbing businesses charge a call-out fee because it costs $50 – $150 to arrive at your door.

A call-out fee is there to cover the expense of reaching your home or business. This is because employees are still paid for driving to your home, plus there is the running cost of the vehicle and all the other costs that never stop in running a business.

Simply the call-out fee helps cover costs, it’s not a profit centre, nor could any plumber live off a call-out fee.

If a plumber is not charging you a call-out fee, they will charge you the cost of travelling to your home or business elsewhere.

A no-call out fee is purely a marketing ploy

Advertising a $0 call-out fee or no call-out fee is purely playing with words.

A no-call-out fee is a marketing tactic to get you to call them to come to your job.  Plumbers that use this tactic know that you are unlikely to send them away once they are at your home because you want the plumbing work completed.

There are four separate tasks involved in undertaking a plumbing repair

·       coming to your home

·       inspecting the reported plumbing problem

·       diagnosing the possible multitude of possibilities for what is causing the problem

·       undertaking the repair

There is no such thing as a free lunch

Splitting costs into the above cost centres is sensible and transparent because every expense must be paid.

There is no cost advantage to you if you pay no call-out fee but are then charged $155.00 to inspect the blocked toilet that you already knew was blocked and then be informed the cost to unblock the drain is $660! It’s semantics and word games to get you to call them because you saw the word FREE.

Remember, if something is FREE, it has no value to the business offering it or the consumer receiving it.

Two old sayings apply when considering using a plumbing company that advertises no call-out fee:

·       there is no such thing as a free lunch

·       you get what you pay for

At Whywait Plumbing, we charge a call-out or diagnostic fee and provide an upfront fixed-price guarantee for all residential and domestic clients. As a result, there is no game-playing, our clients are always informed of costs upfront, and there are no hidden costs or nasty surprises.

Every Flexi Hose is Potentially a Ticking Time Bomb

Every Flexi Hose is Potentially a Ticking Time Bomb

Abey polyamide hi class water hookers installed by Whywait Plumbing to eliminate a burst flexi hoseA burst flexi hose is a job we attend to almost every day. In all likelihood, you will have multiple flexi hoses in your home. They will exist commonly in both residential and commercial buildings under the kitchen sink, under the bathroom vanity basins, under the toilet cistern and under the laundry tub. Invariably when we attend to a burst flexi hose it has been damaged during installation causing kinking and has further experienced corrosion. Almost always the burst flexi hose was a time bomb waiting to happen. The braided stainless steel “simple to install” flexi hose has over the last 10 years replaced copper pipe connections to taps and toilet cisterns. Unfortunately, the braided stainless steel flexi hose has not lived up to expectations and delivered on the rust protection anticipated. In our experience, a burst flexi hose is caused by:

  • incorrect installation with multiple kinks in the braided stainless steel
  • stretching of the flexi hose to make the connection fit
  • chemical attack from household cleaners

All of the above can create the perfect storm scenario in causing the braided stainless steel to corrode and rust. It then is just a matter of time until the stainless steel braiding fails which allows for the inner liner to burst. Here at Whywait Plumbing, we are now installing a polyamide hi class water hooker from Abey Australia which is the most technologically advanced flexi hose we have seen come onto the market. The abey hi class hooker flexi hose installed by Whywait PlumbingAbey polyamide hi class water hooker cannot rust or corrode as it uses polyamide braiding that is similar to the Kevlar used in bulletproof vests. The connectors are manufactured from brass alloy so the entire flexihose will never rust even if its continually in contact with chemicals such as chlorine.

We are confident you will never experience a burst flexi hose once we install the Abey polyamide hi class water hooker as they literally cannot rust and cannot kink but best of all they come with a 15-year rust resistant warranty. Kinking is often the cause of a burst flexi hose but cannot occur with the Abey polyamide hi class water hooker.  Kinking is simply poor installation as a result of over tightening the connector which twists the stainless steel braided hose. This over tightening creates Abey polyamide hi class water hooker installed by Whywait Plumbing does not kink so you never experience a burst flexi hosepressure and tension in the braiding which frequently results in the inner liner bursting through the braiding and rupturing. The Abey polyamide hi class water hooker has a simple design to ensure that it is anti-kink. When we install the Abey polyamide hi class water hooker we are able to use two spanners to counteract any twisting that results in kinking.

Most of the flexi hoses currently used have an inner lining manufactured from EPDM which has the potential to absorb and release harmful chemicals such as the softpex inner core in an Abey polyamide hi class water hooker installed by Whywait Plumbing ensures you never experience a burst flexi hosechlorine into your drinking water. This ability to absorb chemicals also results in a potential burst flexi hose. With the Abey polyamide hi class water hooker the inner lining is manufactured from Softpex Core. The Softpex Core inner liner gives a superior mechanical performance to EPDM guaranteeing a longer life due to its higher tensile strength, higher abrasion resistance, higher working water pressure and non-corrosiveness. The extensive age/stress testing undertaken resulted in an amazing 0% failure rate.

We strongly recommend that you get us to check your flexi hoses every year for rust and/or corrosion and that they are replaced every five years. This will give you the peace of mind in knowing that the flexi hose in your home or business is not rusting and about to explode releasing water at 25 litres every minute that it flows. Rust is the #1 enemy of a braided stainless flexi hose.
When we replace your existing stainless steel flexi hoses with the Abey polyamide hi class water hooker we guarantee you will get:
  • superior strength and corrosion resistance
  • tested and WaterMark approved for use in Australia
  • superior tensile strength
  • superior working water pressure
  • a superior mechanical performance with the Softpex core inner liner
  • a 15-year rust resistant warranty from the manufacturer

As always we must caution you that installing or replacing a flexi hose is not a legally compliant DIY installation and under Queensland law must be done by a licensed plumber. You need to be aware that undertaking a DIY installation has the likelihood of making your insurance coverage null and void and the manufacturer’s warranty null and void if the flexi hose bursts and causes damage. Don’t wait for the ticking time bomb of your existing stainless steel braided flexi hoses to strike! Call us now to get us to upgrade you to the Abey polyamide hi class water hooker.

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