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Mitigating Flood Damage: How to Implement Water Surge Protection in Water Pipes

Mitigating Flood Damage: How to Implement Water Surge Protection in Water Pipes

What is a water surge or water hammer?

At Whywait Plumbing, we understand that a water surge or water hammer can be frustrating and potentially damaging for homeowners. That’s why we’re here to explain the problem in simple terms and offer solutions for preventing and resolving it.

Water hammer or water surge is a common issue in any system that utilises pipework, valves, pumps, and other equipment to control water flow or other liquids throughout a building.

One of the most common causes of a water surge or water hammer is the rapid closing of a valve. When a valve is closed quickly, water hits a dead end, sharp bend, or any other situation that creates a high-pressure shockwave to travel through the pipework, causing a loud banging noise and increased pressure. This can damage pipes, fittings, and appliances and cause leaks.

Another common cause of water surge is a problem with your pressure pump system. If your pump is malfunctioning, it can create a surge of pressure that can cause the same issues as a rapidly closed valve.

 The effects of water hammer can range from a loud knocking or banging noise in the pipes to more severe issues such as broken pipework. However, the risks posed by water surge are particularly significant in high-rise buildings.

High-rise buildings are susceptible to water surge

Most high-rise buildings have at least one riser that runs from the basement to the top floor and connects to smaller distribution pipework on each floor. Suppose a pump stops operating, for example, due to a power cut or a fault in the system. In that case, the water pressure in the building gradually declines as outlets are opened, and the remaining water in the system is drained under gravity.

This can create a vacuum in the pipework, depending on whether there are non-return valves or pressure-reducing valves installed in other parts of the water pipe reticulation system. When the power is restored, and the pump begins to operate again, it restores system pressure to pre-set levels. However, if the unit is not designed, installed and maintained correctly and does not have a comprehensive “soft fill mode”, the water hammer or water surge will be almost unavoidable.

In the worst-case scenario, pressurised water is pushed into a vacuum, causing the water to accelerate beyond expected design velocities. This can be due to multiple pumps running or pumps that are designed as “standby”. This results in a hydraulic shock to the pipework that can be beyond the operating pressure of the system, potentially causing weak pipework or connections to burst, resulting in flooding and expensive water damage within the building.

Not only is this expensive to repair, it means downtime to the building’s water supply. It is also a severe health and safety risk to those occupying the building during the burst.

water surge is a danger to high rise buildings on Gold Coast

Recommended precautions

To avoid these issues, it’s essential to take the necessary precautions. One solution is to ensure that you have a booster set with a surge protection feature, so when the pumps are powered back up, they are limited to one pump and gradually increase their pressure to avoid ramping up too quickly. In addition, an AWSPV valve or an Air and Water Protection Valve can be installed at the top of each riser. This device not only avoids vacuum being created, but it also forces air through the “anti-surge” orifice when the system is filling, allowing for the deceleration of the incoming water supply, thanks to the resistance created by rising air pressure in the AWSPV valve.

This softens the potential pressure spike when the AWSPV valve finally closes. The AWSPV valve design ensures effective de-aeration under all pipeline flow and operating conditions via one of three discharge orifices. Once the system is full and free of air, the valve seals and must be piped to a drain or safe area to ensure any leaks are discharged to a visible position. This ensures that everything is visible without causing further water damage.

In conclusion, a water hammer or water surge is a common issue in any system that utilises pipework, valves, pumps, and other equipment to control water flow throughout a building. High-rise buildings are particularly at risk due to the potential for a vacuum to be created when the water pressure is restored, which can cause a surge in water pressure and potentially cause damage to the pipework or connections. By taking the necessary precautions, such as ensuring a booster set with a surge protection feature and installing an Air and Water Protection Valve, you can avoid these issues and ensure the safety and reliability of your building’s water supply.

Proactive prevention you should implement

To prevent water surge, it is crucial to have your plumbing system regularly inspected and maintained by a professional plumber. This can help identify any potential issues before they become a problem.

Even in your traditional home, installing a water hammer arrestor, a device that absorbs the shock wave created by a rapidly closed valve, can help prevent water surge or water hammer from occurring.

If you have doubts about whether you are experiencing a water hammer or a water surge in your home or your high-rise building, don’t hesitate to contact the experts at Whywait Plumbing. Our team of experienced plumbers can diagnose the problem, offer solutions, and get your plumbing system back to working correctly. Whether a simple adjustment or a complex repair, we have the skills and expertise to get the job done right.

At Whywait Plumbing, we are experts in protecting you from water surge or water hammer. We can help you understand the causes of your problems and recommend the best solutions for your home or high-rise building. Contact us today to schedule an appointment.

Commendation of Exceptional Service from Whywait Plumbing

Commendation of Exceptional Service from Whywait Plumbing

Whywait Plumbing Receives High Praise for Exceptional Service

Below is an email I received from a client yesterday, which got me thinking once again about how critical we are as plumbers. Yes, electricians are sparkies. They’ve got a cute nickname. And carpenters are chippies, which is also cute. But us plumbers, we are they just called, well, plumbers? Could it be something to do with respect for plumbers stemming from our profession’s long history?

Take a look at the history books. You’ll find plumbum – that’s lead to you and me – being fashioned into pipes by the early Romans. Those pipes, courtesy of your everyday plumber, carried the lifeblood of Rome: clean water in, dirty water out. No plumber, no pipes. No pipes, no Rome. And without Rome, you and I’d be chattering in a different tongue and dancing to the beat of a different legal drum.

Our world today? Brought to you by plumbers with clean water in and dirty water out, still.

On the face of it, plumbing doesn’t look like a walk in the park, does it? Plumbers spend their days on their knees, elbow-deep in what is often a mystery. Plumbers are under sinks wrestling with rot and rats or shoulder-deep in drains tackling who knows what. And if they’re not there, they’re in your ceiling space, bent like a pretzel in the swelter, tools in hand, while the homeowners beneath send desperate prayers.

And yet, who do people dial when disaster strikes? Not the sparky. Not the chippy. It’s the plumber who’s the knight in shining fluro shirts. We’re the ones which stem the flood, who avert the ruin, the guardians of your water pipes and drains, the heroes of your home. We’re your round-the-clock rescuers, knights of the drip and Lancelots of the leak.

I’ve discovered that plumbers are more than just repairmen; you are everyday heroes…

Subject: Commendation of Exceptional Service from Whywait Plumbing

Dear Mr Mays,

I trust this message finds you well. I am writing this email to share my utmost satisfaction and appreciation for the excellent plumbing service I recently received from you and your team.

Before my interaction with you, I was, admittedly, one of those who underappreciated a skilled plumber’s invaluable role in maintaining life’s fundamental necessities. The day my home’s plumbing system suffered a significant malfunction with our sewer drain was a harsh wake-up call. This incident brought to light that the harmony of a home could be disrupted by a plumbing failure, affecting everything from morning rituals to essential domestic routines.

Then came Whywait Plumbing, embodying the knight in shining armour – armed not with a sword but an array of exciting plumbing tools, pipes, and an unparalleled understanding of the intricate plumbing networks. You arrived promptly after my distress call, ready to tackle the issues at hand, a testament to your swift response time.

Your team displayed a unique blend of skill, professionalism, and an intuitive understanding of my home’s plumbing infrastructure. The way your team identified and resolved the problem was almost poetic. It was like watching a maestro conducting a symphony, an artist creating a masterpiece, or a coder decoding complex algorithms. There was a beauty to the simplicity with which you made sense of the chaos and brought harmony back into my home.

Not only was the issue resolved efficiently, but you also took the time to explain the situation and preventative measures to avoid future issues. This commitment to customer education is something I greatly appreciate and is not something that every service provider offers. Your respect for my time, understanding of my concern, and dedication to ensuring a solution that was both quick and lasting is something worth acknowledging.

The experience made me reconsider my previous misconceptions about plumbers and their work. I’ve come to recognise your vital role in our society, upkeeping the comfort and functionality of our homes. I’ve discovered that plumbers are more than just repairmen; you are everyday heroes, quietly ensuring our lives go unhampered.

In conclusion, I want to express my deep gratitude to the entire Whywait Plumbing team. I am beyond satisfied with the service I received. The professionalism, knowledge, and human touch your team brought to the task were simply outstanding. You’ve earned a customer for life, and I wouldn’t hesitate to recommend Whywait Plumbing to anyone needing top-tier plumbing services.

Best Regards,

Tiffany Zang

Choose Whywait and Consider It Done

Upon receiving the email, I immediately contacted Tiffany to extend my gratitude. As we conversed, she shared her previous experiences with service providers on the Gold Coast, echoing the issues I’ve observed throughout many years in the industry. However, as I explained to her, it’s not my place to comment on other businesses. Each one operates distinctively, driven by its unique blend of training, equipment, experience, ethics, and cost structures.

Humbled by her praise, I asked Tiffany’s permission to share her words publicly. She gladly consented, her gratitude palpable for everything our dedicated team at Whywait accomplished to rectify her blocked drains.

In closing, I think Tiffany’s words encapsulate our mission perfectly: “I wouldn’t hesitate to recommend Whywait Plumbing to anyone needing top-tier plumbing services.” This is a testament to the dedication, expertise, and commitment to customer satisfaction that we strive to uphold in every task we undertake. As we’ve said for many years, choose Whywait and consider it done.

Tree Roots in Sewer Drains

Tree Roots in Sewer Drains

Tree roots in sewer drains have legal rights

Tree roots in sewer drains are an issue we are confronted with every week. They can be confronting for plumbers as we are frequently faced with situations where clients want us to give quasi-legal rulings on non-compliance of tree roots in the sewer drains where there is, in reality, no black-or-white answer. The truth is there are multiple opinions in multiple shades of grey.

A perennial issue for all plumbers as long as I can remember is the issues created by trees and tree roots. Trees can significantly damage plumbing infrastructure, mainly underground water pipes and drains. Often the damage has been slowly occurring over many years before you are affected.

A common issue we are confronted with, numerous times every month, is tree roots in sewer drains and stormwater drains.

A fact that some people fail to grasp is that tree roots don’t respect or understand property boundaries. Trees grow, and their tree roots search for water and nutrients from the soil. Regrettably, your sewer drains are a great source of water and nutrients for tree roots. So your broken drains are the ultimate party time for trees.

tree roots in sewer drains

The photo above perfectly shows how far tree roots will infiltrate a drain. These tree roots we removed from a stormwater drain had infiltrated 42 meters down the drain and were causing flooding to the property every time there was a rainfall event.

These tree roots came from multiple trees situated in multiple surrounding properties. The roots infiltrated the drain in multiple locations where the pipe was cracked and broken. Broken pipes are how tree roots infiltrate a drain. Tree roots by themselves cannot break a pipe open.

Large trees are a source of neighbourhood disputes

Recently, the Gold Coast has allowed urban blocks to become smaller and smaller.  Over the years, as the trees in landscaped urban blocks mature, problems begin to occur. Any large tree can become a natural source of angst and stress. This results in trees becoming a source of disagreements between otherwise friendly neighbours, with the most common disputes being:

  • Branches overhanging the boundary fence and pushing over dividing fences
  • Branches, fruit and leaf litter dropping into the neighbouring property
  • Roots causing damage to underground drains, water mains, electrical conduits and telecommunications conduits
  • Roots damaging fences, walls, house foundations and concrete paths and driveways
  • Branches blocking sunlight for solar PV panels, solar hot water panels, windows, Foxtel microwave dishes and TV aerials

Issues with branches are visible to everyone, so they are generally much easier to resolve. In most instants, an amicable discussion with your neighbour can resolve most branch issues as there is a common interest.

Roots in sewer drains or stormwater drains are vastly different. These underground root infiltrations are neither visible nor easily traceable to their source. 

Tree roots in sewer drains & stormwater drains

When we find your drain blocked with tree roots, multiple roots are often inside the drain causing the blockage. Without an extensive horticultural investigation to determine the type of tree the roots are from, no one can ascertain which tree’s roots have infiltrated your drain and where the tree roots originate from.

As you can see in the photo above, where we have undertaken vacuum excavation of a drain, the roots are everywhere around the sewer pipe. In addition, it is visible that there are multiple roots of varying sizes and tree types.

Contrary to multiple urban myths, tree roots do not break drains whether the drain is installed in PVC pipe or earthenware pipe.

Yes, in old earthenware, tree roots will infiltrate the drain around the rubber ring joints over time, but that is because of movement in the ground that enable the roots to infiltrate slowly over a number of years.

With PVC drains, tree roots can’t break open pipes or fittings. In every instant I have seen, the drain was broken, usually on a bend or junction that allowed the roots to infiltrate the drain. In just about every instant we come across broken PVC drains, it is our opinion the drain was damaged during the initial installation of the drain at the time of construction.

It is almost impossible to prevent tree roots from entering a broken drain without repairing the drain. This is where we commonly see the problems originating with neighbour disputes. It is not unusual to have clients misinterpret what we inform them and attempt to put words in our mouths as to whom is responsible for clearing the blocked drain and repairing the damaged drain.

The law concerning tree roots in sewer drains

If you have no trees on your property and your neighbour has a fully landscaped garden full of trees, then yes, it’s likely the neighbour is responsible.

Having been drawn into these arguments between neighbours on several occasions over the years, I highly recommend that you try to resolve the issue tactfully with your neighbour before things get out of hand. I can assure you this is always quicker, cheaper and much less stressful than taking legal action, which will ultimately end up in mediation after spending a small fortune with a solicitor.

From the legal perspective, the Neighbourhood Disputes (Dividing Fences and Trees) Act 2011 is legislation relating to trees. The legislation requires that you determine who has the responsibility for the tree. However, if the tree is on the boundary, both parties will have responsibility equivalent to the number of trees on each property.

Trees have legal rights

You must know that you cannot take the law into your own hands where trees are concerned. You cannot remove a tree outside your property that you believe is damaging your property. Legally all you can do is remove overhanging branches up to the boundary.

If you back onto a City of Gold Coast public park or reserve, you must contact the council about the problems as many trees in public parks are protected.

Before planting any large trees on your property, you should consider the height they will grow to when they mature and where their roots can spread. Similarly, assessing neighbouring trees with your neighbour now may prevent property damage and large bills in the future.

Ultimately your house is your primary asset, and it is in your interests to protect your investment but remember trees have rights to, and just cannot be chopped down for no reason if they are not on your property.

Trouble shooting why do I not have hot water

Trouble shooting why do I not have hot water

Why do I not have hot water?

May, June and July are the coldest months on the Gold Coast, and no-one wants to start the day with a cold shower in winter. Unluckily for some clients of Whywait Plumbing who are not Service Partners it is in these months they go to the shower and question why do I not have hot water?

Unfortunately, hot water systems are a case of out of sight out of mind. Continually where hot water systems are concerned, there were warning signs that there was a problem. Over the summer months, hot water problems are overlooked as the demand for higher temperature; hot water is not a critical consideration.

Several warning bulletins in Queensland have been issued by the QBCC and Queensland Health advising homeowners that their hot water systems need to be maintained and serviced frequently.

AS/NZS 3500.4:2018 Heated Water Services

The Australian standard that all hot water installation is based around is AS/NZS 3500.4:2018 Heated water services that are an integral part of the National Construction Code of Australia issued by the Australian Building Codes Board and it is all legal requirements in Queensland.

In AS/NZS 3500.4:2018 there is Appendix M which provides guidelines for the operation and maintenance of your hot water system which is below:

M1 SCOPE
This Appendix provides guidelines for the operation and maintenance of a heated water system.
M2 GENERAL
In order to ensure maximum performance and length of operation, water heaters should be inspected periodically.
M3 MAINTENANCE OF HEATED WATER SERVICES
Heated water services should be maintained in accordance with the following:
(a) Water treatment units: Where installed, water treatment units should be inspected periodically to ensure proper operation.
(b) Water vessels and tanks: All vessels and tanks should be inspected and cleaned periodically, and in accordance with any requirements of the regulatory authority.
NOTE: The frequency of periodic cleaning depends upon the quality of the supply water, design, materials of construction and the pipe system. Combinations of materials giving rise to corrosion should be avoided.
(c) Valves: The following valves should be inspected periodically to ensure proper operation:
(i) Temperature/pressure-relief valves.
(ii) Expansion control valves.
(iii) Thermostatic mixing valves.
(iv) Tempering valves.
(v) Other associated valves/devices.
(d) The requirements of AS/NZS 3666.2, where applicable.

Common reasons for why do I not have hot water

why do I have no hot water so call Whywait PlumbingBelow are listed the most common reasons we attend to clients jobs who call up to as why do I not have hot water? Listed are elementary troubleshooting ideas that you can undertake yourself to resolve or understand why your hot water is cold:
  • blown fuse or circuit breaker – replace the fuse or reset the circuit breaker and if it blows again it’s probable there is a fault with your element or thermostat, and you need to call Whywait out to repair
  • Energex relay switch failure – this is not the easiest to detect but if you are on off-peak rates and there are no obvious electrical faults or water leaks then its worth a phone call to your energy supplier to check whether the relay switch has failed to activate in your area
  • defective relief valve – most relief valves on the side of the HWS only have a life span of around 3-5 years. Still, they can jam open so first check if you see water running from it by pulling the lever up and then easing back down again. If water continues to run then you need to call Whywait out to service the unit
  • no water at all – this is when you wake up turn the tap on and cold water flows, but there is no flow from the hot water. Frequently this a failure of the non-return or isolating valve and a quick way to check is to turn the handle on the valve all the way off and then all the way back on. In many cases, the hot water will simply begin to flow again. However, if there is still no flow you need to call Whywait out for repairs
  • water fluctuation from hot to cold – there are several reasons for this occurring, but the most common is a faulty tempering valve. There is nothing you can do to solve fluctuation other than call Whywait and read our information on tempering valves
  • water leaking from hot water tank – there is only a maximum of 7 possible points on an HWS tank where there are joints that can possibly leak. Only 2 of those are concealed in the housing so if the water is leaking from the tank and its not from the visible water connections you need to call Whywait for service to check the HWS. In all likelihood, if the hot water tank is more than ten years old then its a 50/50 chance you need a new one installed

DIY warning

The above reasons are the most common problems you will experience with why do I not have hot water. As you can see above, there are only a few simple DIY solutions when you have no hot water.

A word of warning though. Please never open up the housing near the bottom of the tank where the electrical connections are as they are all live wires inside there and therefore very, very dangerous.

Whether you have a solar, heat pump, gas or electric hot water system they do need periodic maintenance so for all hot water problems call Whywait Plumbing now on (07) 5580 4311 as we guarantee a same-day rapid response for hot water problems.

Why Is My Hot Water Cloudy?

Why Is My Hot Water Cloudy?

Why does my hot water look yuck?

 

 

 

Why is my hot water cloudy is one of those perennial questions that arise for the plumbing technicians at Whywait Plumbing.

Generally, the problem is based around reoccurring issues of “what do you think causes cloudy (white, not dirty) water that comes out of the kitchen tap when on hot? It doesn’t do it in the cold; you don’t get the same residue if you boil cold. The photo below is the residue after 30 seconds when the water settles.”

Very simply, in most cases, cloudy, hot water is caused by dissolved gases in the water. We assure you it is safe to use.

To get cloudy water from your hot tap, you must create the right set of circumstances for everything to come together simultaneously.

Why Is My Hot Water Cloudy?

So why is my hot water not clear but looks milky?

Turning on the hot water tap and having milky or cloudy water for a few seconds is not unusual. This is a common occurrence that a fundamental principle of physics can explain.

To understand why hot water can appear cloudy, you first need to know that all the water in your home is stored in your pipes under pressure. When water is under pressure, it has a higher capacity to hold dissolved gases. However, when you heat water, the ability to hold those dissolved gases is reduced. This creates supersaturation, which is when there are more dissolved gases in the water than they can carry.

When you turn on the hot water tap, the release of pressure causes those dissolved gases to be released in the form of tiny gas bubbles, which give the water a cloudy or milky appearance. Think of it like popping the cork off a bottle of champagne – all that pressure has to go somewhere!

What causes hot water to look milky or cloudy when you first turn on your tap?

If you’ve ever turned on your hot water tap and found that the water is milky or cloudy, don’t worry, you’re not alone. This common occurrence can happen when turning on the tap releases the pressure, often in an initial highly pressurised burst. The dissolved gas in the water comes out of the solution in the form of tiny gas bubbles, which fill the water and give it a cloudy or milky appearance.

But the good news is that this is a normal and healthy condition for your water. In fact, reasonable quantities of dissolved gas or air in water are not uncommon. And as the gas bubbles dissolve, the water will clear from the bottom up, like a disappearing act. You can easily observe the water rapidly clearing from the bottom up in a glass.

So, if you’re concerned that your hot water service is defective or your water is contaminated, don’t be. We guarantee that cloudy water does not mean anything wrong with your hot water service or water quality. In fact, gas bubbles in your hot water supply will increase with the increase in temperature of your water because the hotter your water, the lower the number of gas bubbles that can be held. So, give it a few seconds, and your hot water will be clear and ready to use.

What should I do if my hot water is always cloudy?

If your water is continually cloudy after the initial burst of hot water, it needs further investigation. Gas bubbles do not cause cloudiness that does not dissolve in hot water.

Seldom is it a fault with your hot water service? If the water does not lose the cloudiness within thirty seconds, you likely have a water filtration problem or a sediment buildup in the hot water tank.

Investigating cloudy, hot water needs to be undertaken by a licensed plumber, so if you are continuously asking yourself why is my hot water cloudy, you need to call us at Whywait Plumbing on (07) 5580 4311 and book a site visit.

why is my hot water cloudy
What Value Is There In An Audit By Gold Coast City Council Plumbing Inspectors?

What Value Is There In An Audit By Gold Coast City Council Plumbing Inspectors?

Gold Coast homeowners are increasingly subjected to allegedly “free compliance audits” by Gold Coast City Council plumbing inspectors. To justify their jobs in a depressed market with almost nil construction activity, Gold Coast City Council plumbing inspectors act like desperate door-to-door salesmen knocking on the doors of homeowners who have upgraded hot water systems. There is no legislative requirement for these audits to occur, and the homeowner does not need to allow them to enter their home.

To fill in time and justify their jobs, Gold Coast City Council plumbing inspectors are undertaking “audits” that are not requested and are unannounced. The plumbing inspectors are knocking on the door and stating they are there to inspect the hot water service.   Legally they can assess the work if invited to do so by you. No Gold Coast plumber is asking them to evaluate the work, as none of us sees any value in doing so. Neither Gold Coast City Council nor its plumbing inspectors take any risk or responsibility, so their inspection is of no real value except to justify their jobs.

If Gold Coast City Council plumbing inspectors arrive unannounced at your door, he has no right of entry. He may request access by your invitation to inspect work that pertains to the form 4 plumbing contractors are legally obliged to lodge, but that is the absolute limit. If you refuse him entry, then he must immediately depart.

Unfortunately, the plumbing inspectors are loose with the truth and make out that they are legally obligated to undertake this audit. They do not inform homeowners that it is optional and not a legislative requirement.

The individual plumbing inspectors are not to blame for these events but are forced to do so as they work in an appalling atmosphere at Gold Coast City Council. It has been common knowledge within the plumbing industry for many years that the Gold Coast City Council plumbing inspectors are a deeply troubled organisation with bullying, abuse of power, nepotism, cronyism and double standards a daily occurrence.

Several clients of Whywait Plumbing that have received these unexpected visits were shocked when we phoned to say their hot water service we installed six months ago has had a defect notice issued. In every instant, as long as Whywait Plumbing receives the defect notice, we undertake the “repairs”, which invariably are that the tempering valve legally required to deliver hot water at 50 degrees is over temperature. To date, every home we have returned to is between 1-3 degrees over temperature. To see more information on the requirements of tempering valves and your obligations, click here.

Many of our clients have told us that they do not want the plumbing inspectors returning to their homes to re-audit. This we have conveyed via email to Gold Coast City Council plumbing inspectors on behalf of our clients. As a result, we had a phone call from the Gold Coast City Council Plumbing & Drainage Supervisor, Brian Till, recently, who informed us we should be encouraging our clients to have the re-audit undertaken; otherwise, we will remain responsible for the defects despite our notifying Gold Coast City Council that rectification work has been conducted.

Furthermore, Brian Till advised that the property will have registered against the title that there are outstanding plumbing defects which can have severe financial repercussions if you wish to sell your home.

If you get an unexpected knock on the door from a Gold Coast City Council plumbing inspector, we recommend you decline to allow them entry to your home. However, declining access does not affect you as they walk away, and the file is closed.

However, suppose you have had a defect notice issued. In that case, we recommend allowing a re-audit at a time that is suitable for you to ensure no defects are registered against your property. If you desire, we will attend at no cost to reassure you and ensure that due process is complied with.

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