by Gary Mays | Sep 10, 2012 | Consumer Issues, DIY Plumbing, Health Issues, Insurance, Plumbing Emergencies, Plumbing Maintenance, Queensland Government
At Whywait Plumbing we have lost count of the amount of flooded homes we have attended.
A flooding house caused by faulty plumbing leaves home owners angry, frustrated and often soaking wet. Whywait staff frequently have to deal with distraught homeowners who are heartbroken by the loss of family heirlooms such as photos and documents.
The problem with most plumbing is that it is hidden in the walls or the roof or the floor or is underground. While some plumbing problems are preventable it is impossible to deal with things you cannot see like pipes in walls or in the roof space.
There are steps every homeowner should take inside their home that ultimately can save you a lot of time, money and aggravation. At Whywait Plumbing we recommend you take the following steps to prevent your home being flooded from inside:
- Know where to turn off your water – always know where the main water supply valve is to your home and practice turning it off to ensure you know how to do it. At regular intervals check that the valve is working. When going on holiday turn off the water supply to your home to ensure you do not return home to a flooded house.
- Check washing machine & dishwasher hoses – the hoses to these essential household appliances are invariably manufactured from plastic or rubber. These machines are constantly left turned on to the water supply meaning the hoses become part of the plumbing system. In case of an emergency it pays to know where the valves are to isolate the machines plus check the valve is working at regular intervals. At regular intervals check the hoses for bubbles or soft spots or if there is moisture on the hose as these are signs of a potential problem looming.
- Check hot water tanks – if you hot water tank is inside your home usually in a cupboard or occasionally in the ceiling it pays to check it at regular intervals. A hot water tank will generally last 7 – 15 years depending on location and water quality. Once the tank is over 10 years of age it is living on borrowed time. Always ensure you know where the isolation valve is for the tank and check it at regular intervals to ensure it is working.
- Check toilets – your toilet cistern is connected permanently to the cold water supply and will either be connected to the cistern tap under the cistern by copper pipe or a stainless steel flexible connector. Leaks are common at the connections so it is wise to check the cistern tap is working and to check the copper pipe or flexible connector for kinks or signs of moisture as these are signs of a potential problem looming.
- Check sinks and basins – your kitchen sink and your vanity basins are frequently connected to the hot and cold water supply with stainless steel flexible connectors. These connectors are one of the most frequent causes of flooded homes. Frequently there are no isolation valves under the sink or basin so you need to check these connectors at regular intervals for kinks or signs of moisture as these are signs of a potential problem looming.
You cannot prevent everything and unfortunately there are no warnings to tell you something is about to burst.
You can take precautions and check the most common problems outlined above. As an added precaution you can install an AquaTrip.
AquaTrip monitors the flow of water into your property, and will shut off the water automatically in the event of a tap left running, a burst pipe, or if a tap, fitting, pipe, toilet, cistern or appliance is leaking. This will save water, reduce wastage and most critically minimise property damage.
The most important thing though is to ensure every person living in your house knows where to isolate the main water supply and how to turn it off. If you are not sure of how to isolate your water supply call Whywait Plumbing now.
by Gary Mays | Jun 13, 2012 | City of Gold Coast, Consumer Issues, DIY Plumbing, Health Issues, Insurance, plumbing inspectors, Plumbing Legislation, Queensland Government, Whywait Plumbing
For as long as I can remember, there has been a debate about whether we need council plumbing inspectors. After all, there is no such thing as council building inspectors anymore or electrical or gas inspectors. Plumbers in Queensland are the only licensed trade still legally obligated to have work inspected by the local council plumbing inspector.
In reality, Queensland is the only state in Australia still with council plumbing inspectors. All other states now only have audits of work undertaken which depend on the honesty and integrity of the plumbers lodging the correct paperwork.
With the amendments to the Plumbing and Drainage Act 2002 coming into effect in Queensland in November, I believe we will have the best of all worlds. We will still have council plumbing inspectors, but their role will change to allow them to concentrate on ensuring new buildings are fully compliant, plus undertaking much more audit work.
The most significant improvement will be that much of the work on existing buildings will become notifiable, meaning that it can be undertaken without a council permit or inspection. This will reduce red tape and fees dramatically, plus speed up the ability of work being launched, as there will be no waiting of 2-4 weeks for applications to be processed and approved.
Of course, these improvements will only benefit plumbing companies that already obey the law and ensure they undertake work in a compliant manner. It will make no difference to those plumbers who have refused to comply with the law and lodge no paperwork. Likewise, it will make no difference to those without plumbing licenses who undertake plumbing work.
In recent years I have undertaken projects in Asia based in Singapore, where we have an office specialising in advanced hot water systems and sustainability products such as waterless urinals. Having returned from Singapore this week, I am reminded why we need plumbing inspectors because there is no sense in having world class laws and regulations when there are no audits or inspections of the work to ensure the plumbing systems are compliant.
Above is a photo of a 25-litre hot water service installation in a bathroom in an apartment worth around $1.75 million in downtown Singapore. This would have been installed as part of the building construction and is impossible to maintain without completely disconnecting as the element and thermostat face into the wall. Even more concerning is that the relief valve does not discharge into a tundish but onto the floor.
This scenario is not unusual in Singapore, as there are no plumbing inspections. Although similar to Australia, buildings are constructed to a cost, not to a standard but at least in Queensland, with council plumbing inspectors undertaking inspections at all stages of a building’s construction, building owners can be assured that the plumbing and drainage installations are compliant and of a high standard.
On the Gold Coast, it is to be hoped that the GCCC plumbing inspectors embrace the reforms and improve their track record for “interpretations” of both the legislation and the Australian standards.
Ultimately local council plumbing inspectors are a critical part of the system in protecting public health and safety, and a well-run council plumbing inspectors department benefits the community as a whole.
by Gary Mays | Jan 23, 2012 | Bathrooms, City of Gold Coast, Consumer Issues, DIY Plumbing, Emergency Plumber, Form 4 notifiable work, handyman, Health Issues, Insurance, licensed plumber, Plumbers Gold Coast, Plumbing Legislation, Queensland Government
Cleaners are not plumbers.
A phone call I received last week from a cleaner asking me are cleaners able to legally undertake plumbing work alerted me to the pressures many cleaning contractors face from unscrupulous building owners and property managers. Increasingly there is a tendency by commercial building owners and their property managers to require their cleaning contractors to undertake work tasks that are legally plumbing. Cleaners undertaking plumbing tasks are quite merely breaking several laws as are their employers and supervisors.
The most common plumbing tasks that cleaners who are untrained, unskilled and unlicensed appear to be being required to undertake as part of their cleaning duties are:
- unblocking of drains
- unblocking of toilets
- disconnecting and clearing of traps
- servicing of urinals
What plumbing work can a cleaner perform
The only plumbing-related tasks a cleaner or any other person can legally undertake are:
- cleaning or maintaining ground level grates to traps on sanitary drains
- replacing caps to ground level inspection openings on sanitary drains
- maintaining an above or below ground irrigation system for the disposal of effluent from an on-site sewerage facility
- installing or maintaining an irrigation or lawn watering system downstream from an isolating valve, tap or backflow prevention device on the supply pipe for the irrigation or lawn watering system
- replacing a jumper valve or washer in a tap
- changing a showerhead
- replacing, in a water closet (WC) cistern, a drop valve washer, float valve washer or suction cup rubber.
All other work must be undertaken by a licensed plumber and drainer – no ifs, no buts, no exceptions.
Laws that apply to who can do plumbing
Cleaners who are required and frequently forced by their supervisors and employers to undertake plumbing tasks usually at the behest of building owners and property managers are all breaking the following laws and regulations:
- Building Services Authority Act 1991
- Work Health and Safety Act 2011
- Queensland Plumbing and Wastewater Code
- Plumbing and Drainage Act 2002
- Plumbing and Drainage Regulation 2003
- Standard Plumbing and Drainage Regulation 2003
Plumbers and drainers, unlike cleaners, are trained to undertake tasks such as clearing of drains or working on toilets or urinals. All of these tasks require specialised training, diagnostic skills and an awareness of health and safety issues. Above all plumbers are licensed to undertake the work by the Queensland Government plumbing regulator, the Plumbing Industry Council. The latter are legally required to protect public health and safety through Queensland’s plumbing and drainage licensing system.
Standard Plumbing & Drainage Regulation 2003 requirements
Tasks such as unblocking of drains, unblocking of toilets, disconnecting and clearing of traps or servicing of urinals are covered explicitly by schedule 2 of Standard Plumbing & Drainage Regulation 2003 as detailed below:
- work necessary for maintaining, repairing or replacing a fitting or fixture
- work necessary for maintaining or repairing an apparatus other than a backflow prevention device or thermostatic mixing valve
- work necessary for replacing apparatus other than a backflow prevention device, thermostatic mixing valve, tempering valve, water heater, cistern, pump or water meter
- work necessary for maintaining, repairing or replacing fire hydrants or fire hose reels
- unblocking a pipe that is sanitary plumbing or sanitary drainage
- work necessary for maintaining or repairing a solar or heat pump hot water system in a building classified under BCA as a class 1, 2, 3 or 4 building
Work undertaken under schedule 2 does not require the lodgement of form 4 with the local government plumbing & drainage inspectors. Still, all work must be conducted by a licensed plumber or drainer.
A cleaner despite what they are told cannot undertake any of the above tasks. They and those that instruct them to do the work are breaking the law, and all are liable for fines plus leave themselves exposed to common law claims under the due diligence provisions of the new WHS Act 2011.
It is straightforward if there is general cleaning of a plumbing fixture then there is no issue its a cleaning task. Where a component part is replaced or disconnected from the plumbing or drainage system, fixture or fitting for maintenance or servicing it can only be legally undertaken by a licensed plumber.
I reiterate the answer to the question are cleaners able to legally undertake plumbing work is a resounding NO and if you are unsure call Whywait Plumbing any time of (07) 5580 4311 to get assistance.
by Gary Mays | Sep 30, 2011 | Bathrooms, DIY Plumbing, Plumber Brisbane, Plumbers, Plumbers Gold Coast, Plumbing Renovation
How hard is it to renovate my bathroom? Well if you ask the nice man at Bunnings he will tell you it is really easy and sell you everything you need and tell you how easy it is to do it yourself. The truth is renovating a bathroom is one of the hardest renovation projects to undertake.
If you like many other Australians have just finished watching “The Block” on channel 9 or are currently watching “The Renovators” on channel 10 you will receive the message that it is easy to renovate your bathroom.
Having renovated both our bathrooms at home let me assure it is not easy. It is time consuming, messy and can easily become extremely overwhelming with all of the product choices that exist from tiles to taps to showers to vanities to baths to mirrors to bidets to accessories and so it goes on.
As recently as 20 years ago every product that went into your bathroom was made in Australia so the choice was limited. But at least it was all easy to repair and locate spare parts when anything broke. You knew every product was tested and approved for use in Australia. Now we have product from all over the world. Much of it is just throwaway product as parts are unobtainable for repairs. Most frightening much of it has never been tested or certified for use in Australia leading to frightening consequences should you ever have a flood from these products and need to claim on your insurance policy.
For all of the above reasons and many more is why Whywait Plumbing Services installed a PlumberDirect showroom last year. This has ensured that we sell quality product from an Australian company that has 10 year warranties on most product along with ample spare parts if needed and is all approved for use in Australia.
Plumbing products like so many other products have become part of the worldwide fashion industry. Sadly a bathroom from 3 years ago is terribly out of date today. Luckily it can be easy to update with accessories that are available now. Our PlumberDirect showroom has a great display of affordable, quality taps, vanities and accessories.
For those who want true designer bathroom product we now have access to the Faroe Collection. Faroe is an Australian owned brand of bathroom furniture, baths and accessories that is revolutionising the Australian market. Inspired by some of the finest designs and craftsmanship that exist in bathrooms in Milan, Stockholm, Vienna and Paris, the Faroe selection has finally arrived in Queensland.
So if you are serious about doing a quality bathroom renovation come and visit the PlumberDirect showroom and let us put together a design and construct proposal that is practical and will ensure as little disruption as possible to your family routine.
by Gary Mays | Jul 21, 2011 | City of Gold Coast, Consumer Issues, DIY Plumbing, Gold Coast Plumbing, Health Issues, Insurance, Plumbers Gold Coast, Whywait Plumbing
Legal DIY or do it yourself plumbing work is extremely restricted in Queensland to protect the integrity of the potable water supply and ensure the high levels of public health. Plumbing laws nationwide safeguard the health of the nation.
Plumbing is and always has been part of the public health solution. This, in itself, has created a level of complacency within the community about the benefits of good professional plumbing practices and the laws that enforce them. Plumbing laws are frequently unappreciated with professional plumbing being a victim of its own past success. Many sections of the community do not appreciate the vital role that plumbing plays in everyday health because we have always had professional plumbing to bring a clean potable water supply into our homes and to remove the used water from our toilets, showers and laundry.
In Queensland plumbing law is covered by the Plumbing and Drainage Act 2002, Plumbing and Drainage Regulations 2003, Standard Plumbing and Drainage Regulation 2003 and Queensland Plumbing and Waste Water Code 2010. These acts and regulations are comprehensive and regulate individual plumbing licences and training plus call into law AS3500 for installation.
To be a plumbing contractor in Queensland, a company or individual must also hold contractors licences issued by the Building Services Authority under the Building Services Authority Act 1991. This licence ensures that all plumbing contractors have the correct technical qualifications and occupational license issued by the Plumbing Industry Council. No one other than a licensed plumbing contractor can undertake plumbing work no matter what the value of the work is. The threshold amount of $3000 does not apply to plumbing, drainage or gasfitting that applies to several other trades
So what an unlicensed person can undertake plumbing work on their own home is not a great deal and for a good reason, as outlined above. The Standard Plumbing and Drainage Regulation 2003 outlines quite specifically in Schedule 3 Unregulated Work what this work is. Unregulated work is defined as the following:
- cleaning or maintaining ground level grates to traps on sanitary drains
- replacing caps to ground level inspection openings on sanitary drains
- maintaining an above or below ground irrigation system for the disposal of effluent from an on-site sewerage facility
- installing or maintaining an irrigation or lawn watering system after the isolation valve
- replacing a jumper valve or washer in a tap
- changing a shower head
- replacing a toilet cistern drop valve washer, float valve washer or suction cap rubber
And those seven tasks listed above are the only plumbing related tasks that you may undertake without a plumbing licence.
It is not worth the risk to undertake DIY plumbing. It is illegal.
Plumbing is public health, now, and in the future.
by Gary Mays | Jul 8, 2011 | Blocked drain, blocked toilet, blocked toilet drain, City of Gold Coast, DIY Plumbing, Drain Odours, Gold Coast plumbers, handyman, Health Issues, Plumbing Emergencies, Toilets
Toilet paper is blocking your drains, and we know it for a fact at Whywait Plumbing. Blocked drain incidences have been increasing every year since 2005.
Whywait Plumbing has noted the upward trend of annual increases in the number of blocked drain occurrences that require clearing with high-pressure water jetting equipment since 2005, with even sharper increases since 2008.
This has generally been attributed to the advent of low-flow dual flush toilets, especially the 4.5/3 litre toilet suites.
Your house drain that connects to the sewer was designed when water flows were much more substantial than they are now. Traditionally a toilet flush was 11 litres, and this flow was supplemented by inflows from the bathroom, kitchen and laundry. Prior to legislative changes in 2007, a shower deluged you with a flow of 25 litres per minute now that is 9 litres. Taps in the remainder of the house all had substantial flow rates of 20 – 25 litres per minute, but now that is 6 litres per minute.
Consequently, it made sense that the 70% reduction in water flows was the cause of this rapid increase in blocked drains. Naturally, this made complete sense in homes and business premises that were new or had upgraded their taps and toilets. But why were we seeing an increase where no such upgrades had occurred? Over the last year, Whywait Plumbing Services, like many other plumbing companies, began noticing, when undertaking a CCTV survey of a drain, large clumps of toilet paper that had not broken down in the water.
This issue with toilet paper has now reached a point where the National Plumbing Regulators have had a NATA laboratory undertaking research on the varying degrees of toilet paper quality and its influence on flow performance down a drain. Results to date are concerning as over 20 commercially available toilet paper brands were evaluated in full performance testing. There were an excessive number of these toilet papers whose performance in the poor break down in water can potentially cause more blockages than others.
It’s interesting to note that none of the toilet paper culprits that have an increased potential to cause blockages is locally manufactured. Its even more interesting that the Federal Government has a committee investigating the dumping of commodities by China into Australia and one of these commodities is toilet paper. It is doubtful whether Coles and Woolworths are too concerned about what happens to this cheap toilet they import once it passes through their checkouts. Who knows what these toilet papers are really manufactured from?
These cheap toilet papers dominate in commercial buildings where contract cleaning companies install the cheapest toilet paper they can purchase. This has resulted in alarming increases in blockages in commercial buildings.
So next time when you pick up that packet of toilet paper that is on special in the supermarket just have a look to see where it is manufactured or you may unknowingly be purchasing a blocked drain at the same time.
