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Is Gold Coast water safely disinfected with chlorine or chloramine?

Is Gold Coast water safely disinfected with chlorine or chloramine?

Where does Gold Coast water come from?

Your Gold Coast water is sourced from Seqwater, which literally can source it from anywhere. The most common is from rainfall collected in dams which are part of lakes, rivers and streams.

Remember, all rainwater is essentially recycled water. So before the water gets to your taps, it has travelled a long way. Frequently it has travelled overground, picking up dirt, decaying vegetation and animal droppings.

Gold Coast water is mainly from the Hinze Dam, and the Little Nerang Dam system is the city’s main water source. It has a total capacity of around 320GL, and the upgrades to the Hinze Dam completed in 2011 have increased its ability to store water during floods. The area that provides water to the dam is 207 square kilometres and includes the Numinbah Valley and Springbrook Plateau, with most of it being covered by natural bushland in state forests and national parks.

The Gold Coast Desalination Plant (GCDP) was also added in 2009 as an additional source of drinking water, which converts seawater from the Pacific Ocean into safe drinking water. The city receives treated drinking water from Seqwater, which is treated at the Molendinar and Mudgeeraba water treatment plants (WTP) with a combined capacity of around 265 ML/day, and the GCDP with a capacity of 133 ML/day. Sometimes they also receive additional water from the Mt Crosby WTP through the Southern Regional Water Pipeline (SRWP), which has a capacity of 130 ML/day.

The Australian Drinking Water Guidelines (ADWG) state that disinfection is the most important step in ensuring safe drinking water. The city’s drinking water supply is disinfected using chlorine (hypochlorite) and GCWW works to ensure a level of disinfection between 0.2mg/L and 1.8mg/L throughout the drinking water supply network at all times. This is to prevent contamination of the drinking water and protect public health.

Hinze Dam source of Gold Coast water from Whywait Plumbing

How is Gold Coast water disinfected?

Disinfecting your drinking water means that naturally occurring bacteria and germs need to be destroyed before water is distributed through all the water supply main pipelines in the City of Gold Coast.

When it comes to disinfecting drinking water, two of the most commonly used chemicals are chlorine and chloramine. Both of these chemicals are effective at killing bacteria and other harmful microorganisms, but they have some key differences.

Chlorine is a powerful oxidizer that has been used to disinfect drinking water for more than a century. It is a gas that is added to water in the form of a liquid or a powder. Chlorine works by penetrating the cell walls of microorganisms and destroying their enzymes, which kills the organisms. Chlorine is effective at killing a wide range of microorganisms, including bacteria, viruses, and protozoa. It is also relatively inexpensive and easy to use.

Chloramine, on the other hand, is a compound that is formed when chlorine is combined with ammonia. Like chlorine, chloramine is added to water to disinfect it, and it is also effective at killing a wide range of microorganisms. However, chloramine is more stable than chlorine, which means that it can remain in the water for more extended periods of time. This can be beneficial because it provides a more consistent level of disinfection. In addition, Chloramine is less corrosive than chlorine and can be safer for your plumbing and appliances.

Both chlorine and chloramine have their own set of benefits and drawbacks, and each is suited to different types of water treatment applications. Chlorine is commonly used in small and large water treatment plants, and chloramine is mainly used in distribution systems and large treatment plants.

Your Gold Coast water flowing from your tap is currently disinfected with chlorine.

Can I filter my drinking water?

Filtering your drinking water is simple. Let’s face it most of us drink the water from the kitchen tap.

You can go to the expense of installing whole-of-house water filtration systems, but they are expensive to install and maintain.

For most people, the solution is to filter the water at the kitchen tap. Traditionally this was done with filter cartridge housings under the cupboard, which required a lot of maintenance.

Here at Whywait Plumbing, we have the solution as we have partnered with Taqua, a Japanese company, to bring you the best built-in filtration sink mixer on the market. This innovative product allows you to have filtered water directly from your kitchen sink mixer tap.

The Taqua sink mixer is a pull-out spray that has a water filter built into it, eliminating the need for a separate water filter. This convenient design provides your family with the healthiest and safest drinking water at the touch of a tap daily.

The Taqua sink mixer is made in Japan from lead-free materials, ensuring that your filtered water that you drink is free from harmful lead leaching. The water filter removes free chlorine, soluble lead, small dirt particles and other impurities from your tap water. The unique filtration channel and automatic cleaning system work to filter a massive 4 litres of water every minute. The sterilizing ceramic materials also keep bacteria out of the filter tap, ensuring the highest standard of cleanliness possible.

Taqua’s filter tap also preserves the minerals that are necessary for your body while removing chlorine, making the water taste better and safer to consume. Additionally, it is an alternative to buying bottled water, which is the same as tap water in terms of mineral content and hardness. Taqua’s built-in filtration sink mixer removes the chlorine from tap water while retaining the minerals. This provides you with fresh, delicious water in your home every day.

Suppose you are wondering which solution is best for your home’s drinking water filtration needs, it’s important to consult with a professional plumber such as Whywait Plumbing as we are a specialist who can determine the best solution for your specific situation. They can help you evaluate your water source, usage and infrastructure to find the best solution for your needs.

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Commendation of Exceptional Service from Whywait Plumbing

Commendation of Exceptional Service from Whywait Plumbing

Whywait Plumbing Receives High Praise for Exceptional Service

Below is an email I received from a client yesterday, which got me thinking once again about how critical we are as plumbers. Yes, electricians are sparkies. They’ve got a cute nickname. And carpenters are chippies, which is also cute. But us plumbers, we are they just called, well, plumbers? Could it be something to do with respect for plumbers stemming from our profession’s long history?

Take a look at the history books. You’ll find plumbum – that’s lead to you and me – being fashioned into pipes by the early Romans. Those pipes, courtesy of your everyday plumber, carried the lifeblood of Rome: clean water in, dirty water out. No plumber, no pipes. No pipes, no Rome. And without Rome, you and I’d be chattering in a different tongue and dancing to the beat of a different legal drum.

Our world today? Brought to you by plumbers with clean water in and dirty water out, still.

On the face of it, plumbing doesn’t look like a walk in the park, does it? Plumbers spend their days on their knees, elbow-deep in what is often a mystery. Plumbers are under sinks wrestling with rot and rats or shoulder-deep in drains tackling who knows what. And if they’re not there, they’re in your ceiling space, bent like a pretzel in the swelter, tools in hand, while the homeowners beneath send desperate prayers.

And yet, who do people dial when disaster strikes? Not the sparky. Not the chippy. It’s the plumber who’s the knight in shining fluro shirts. We’re the ones which stem the flood, who avert the ruin, the guardians of your water pipes and drains, the heroes of your home. We’re your round-the-clock rescuers, knights of the drip and Lancelots of the leak.

I’ve discovered that plumbers are more than just repairmen; you are everyday heroes…

Subject: Commendation of Exceptional Service from Whywait Plumbing

Dear Mr Mays,

I trust this message finds you well. I am writing this email to share my utmost satisfaction and appreciation for the excellent plumbing service I recently received from you and your team.

Before my interaction with you, I was, admittedly, one of those who underappreciated a skilled plumber’s invaluable role in maintaining life’s fundamental necessities. The day my home’s plumbing system suffered a significant malfunction with our sewer drain was a harsh wake-up call. This incident brought to light that the harmony of a home could be disrupted by a plumbing failure, affecting everything from morning rituals to essential domestic routines.

Then came Whywait Plumbing, embodying the knight in shining armour – armed not with a sword but an array of exciting plumbing tools, pipes, and an unparalleled understanding of the intricate plumbing networks. You arrived promptly after my distress call, ready to tackle the issues at hand, a testament to your swift response time.

Your team displayed a unique blend of skill, professionalism, and an intuitive understanding of my home’s plumbing infrastructure. The way your team identified and resolved the problem was almost poetic. It was like watching a maestro conducting a symphony, an artist creating a masterpiece, or a coder decoding complex algorithms. There was a beauty to the simplicity with which you made sense of the chaos and brought harmony back into my home.

Not only was the issue resolved efficiently, but you also took the time to explain the situation and preventative measures to avoid future issues. This commitment to customer education is something I greatly appreciate and is not something that every service provider offers. Your respect for my time, understanding of my concern, and dedication to ensuring a solution that was both quick and lasting is something worth acknowledging.

The experience made me reconsider my previous misconceptions about plumbers and their work. I’ve come to recognise your vital role in our society, upkeeping the comfort and functionality of our homes. I’ve discovered that plumbers are more than just repairmen; you are everyday heroes, quietly ensuring our lives go unhampered.

In conclusion, I want to express my deep gratitude to the entire Whywait Plumbing team. I am beyond satisfied with the service I received. The professionalism, knowledge, and human touch your team brought to the task were simply outstanding. You’ve earned a customer for life, and I wouldn’t hesitate to recommend Whywait Plumbing to anyone needing top-tier plumbing services.

Best Regards,

Tiffany Zang

Choose Whywait and Consider It Done

Upon receiving the email, I immediately contacted Tiffany to extend my gratitude. As we conversed, she shared her previous experiences with service providers on the Gold Coast, echoing the issues I’ve observed throughout many years in the industry. However, as I explained to her, it’s not my place to comment on other businesses. Each one operates distinctively, driven by its unique blend of training, equipment, experience, ethics, and cost structures.

Humbled by her praise, I asked Tiffany’s permission to share her words publicly. She gladly consented, her gratitude palpable for everything our dedicated team at Whywait accomplished to rectify her blocked drains.

In closing, I think Tiffany’s words encapsulate our mission perfectly: “I wouldn’t hesitate to recommend Whywait Plumbing to anyone needing top-tier plumbing services.” This is a testament to the dedication, expertise, and commitment to customer satisfaction that we strive to uphold in every task we undertake. As we’ve said for many years, choose Whywait and consider it done.

Urinal Odours

Urinal Odours

Urinal odours are not acceptable

Urinal odours are too often just accepted by commercial building owners and managers. However, the reality is urinal odours should not be accepted. Most urinal odour issues result from a failure to undertake correct maintenance, and rectifying is a process of elimination.

Solving urinal odours can be time-consuming if you don’t employ an experienced plumbing company to investigate the cause of the odours. Seldom are the odours a urinal issue.

The first step in solving that infamous male public bathroom is to pinpoint the source of the odour.

Only after the source of the odour is located can the best method for eliminating the odour commence.

Your male bathroom facility should be odour free

Male public bathrooms that have the distinctive urine odour generally only have that “lovely” odour for four main reasons:

  • substandard air extraction and ventilation

  • substandard cleaning procedures

  • floor waste traps that are poorly maintained

  • urinals that are not regularly serviced and maintained

Substandard air extraction and ventilation

It is common practice for a public bathroom to have mechanical ventilation. However, poorly performing ventilation systems that remove little air create hot and humid bathrooms.

A simple trick to check the extraction fans are working is placing a piece of toilet paper over the grate. You have a problem if the paper is not sucked into the grate and falls to the floor.

If you believe you have poor air ventilation, you need to have it checked over by your air conditioning service company.

Substandard cleaning procedures

Short-cut cleaning procedures are the most common cause of urinal odours.

Frequently, this results from poor cleaning and the use of cheap chemical cleaning products such as bleach-based products.

Poor cleaning procedures are easy to detect, with brown stains in and around the urinal. Usually, there will be urine stains on the floor because many males are bad shots.

Ensuring your cleaners receive training on cleaning urinals correctly will solve multiple odours and presentation issues in a public bathroom. Trained cleaners combined with the use of good quality urinal cleaning products such as Aquatemp Spray & Go Urinal Cleaner & Deodoriser will significantly reduce urinal odours.

Odours emitting from the floors around urinals are common, especially with water-flushing urinals. This is created by water mist combined with urine settling on the floor in the tile grout. If the floors are not cleaned correctly, this bacteria will multiply continuously and rapidly. Cleaning the floors with specialist bathroom cleaning products that are not bleach-based will eventually eliminate urinal odours in the floor tiles.

Odour-creating bacteria breed and flourish in water. It’s been scientifically proven that public bathrooms with waterless urinals have significantly lower bacteria counts than those equipped with water-flushing urinals.

Floor waste traps that are poorly maintained

Floor wastes in a male public bathroom should only be connected to the basins. Disappointingly this is not always the case, especially in older buildings.

One of the first things to check when locating the source of urinal odours is to check that the urinals are not connected to a floor waste. If the urinals are connected to a floor waste, then you need to install a one-way valve into the floor waste to stop odour emissions.

Another common odour issue with floor waste drains is that the grates and pipes are never cleaned, allowing bacteria buildup. Frequently this will be accompanied by poor ventilation, which helps the odour-causing bacteria to multiply and thrive.

Once again, this links back to correct cleaning procedures when cleaning the floors. That is why we recommend cleaning the floors with specialist floor cleaning products that do not contain bleach which will eliminate urinal odours in the floor tiles and floor waste grates.

Urinals that are not regularly serviced & maintained

Many building owners and managers either fail to maintain their urinals or outsource their urinal servicing to cleaning and hygiene companies to reduce costs.

Not maintaining urinals only ensures you will create more significant problems later.

Outsourcing urinal servicing to cleaning and hygiene companies is illegal as they cannot do any work on urinals besides cleaning them.

All urinals must be serviced and maintained correctly and legally compliantly as per the WaterMark certification for the urinals in accordance with the manufacturer’s instructions.

Only plumbers are licensed to undertake urinal servicing by the Queensland Government plumbing regulator, the QBCC. This is because the QBCC are legally required to protect public health and safety under Queensland’s plumbing and drainage licensing system.

Once again, far too many building managers will outsource urinal servicing to companies such as Desert Eco Solutions. Instead, Desert uses cheap, inferior substitute parts that guarantee you will experience urinal odours.

Under Queensland law and the WaterMark approval system on all urinals, it is illegal to use substitute parts. This means any parts, not the genuine WaterMark, tested and approved components for each urinal model under their WaterMark approval.

How to prevent urinal odours

At Whywait Plumbing, we are specialists in ensuring your bathroom facilities and urinals are in a healthy environment.

Our product range and specialised services ensure your urinals are compliantly maintained, hygienic, and have an odour-free experience for your employees and clients.

We guarantee that urinal odours can be eliminated by following the correct cleaning and maintenance procedures.

Specialist urinal cleaning products

We use for all urinal servicing and recommend to all building owners and managers that they use Aquatemp’s uniquely formulated anti-bacterial RTU Spray & Go Urinal Cleaner & Deodoriser. It is a powerful three-in-one urinal cleaner, sanitiser, deodoriser and disinfectant. It eliminates odours and cleans porcelain, fibreglass and stainless steel surfaces with a unique surfactant technology that sanitises and disinfects every surface.

Spray & Go is a powerful disinfectant that kills bacteria and viruses when sprayed onto the urinal surface. It is specifically formulated for all urinals, including Uridan, Caroma, ZeroFlush, Urimat, Arid, Desert, Falcon and most other brands.

Make urinal odours your past not your future

After deep diving into the intricacies of tackling urinal odours, it becomes clear that maintaining a pleasant and odour-free public bathroom is much more than just a regular cleaning routine. Through an intelligent synthesis of modern innovations like Zeroflush urinals, which fundamentally minimise the creation of odours, coupled with meticulous upkeep strategies, we can pave the way to more sanitary and agreeable public bathroom experiences.

It’s an ongoing process, a commitment to hygiene and user comfort. The convergence of modern technology and a comprehensive approach to cleanliness promises a future where unpleasant odours in public toilets are no longer the norm but a rarity.

Let Whywait Plumbing assist you in moving forward with a renewed dedication to fostering public bathroom environments that echo cleanliness, respect, and foresight, embracing practical solutions that are sustainable and considerate to all users.

Water hammer or banging pipes aren’t just annoying they’re a warning of bigger problems

Water hammer or banging pipes aren’t just annoying they’re a warning of bigger problems

What is water hammer?

Water hammer or banging pipes are different faults with your water reticulation system.

 In theory, you should never hear the water moving through your hot or cold pipes. Instead, all you should listen to is the water flow from the tap or fixture in the room it’s installed in.

 Essentially water hammer is a shock wave created inside your piping.

What are the causes?

Plumbing is essentially the movement of water through pipes. It, therefore, has the potential to be noise-creating and create what is referred to as a water hammer.

Water hammer that is noticeable occurs with copper water pipes. But plastic water pipes also suffer from water hammer, and it’s harder to hear.

Water hammer audible noise in copper pipes is generated primarily by:

  • High water pressure

  • Quick closing mixer taps

  • Quick closing solenoid valves

  • Faulty or worn brass seats in taps

  • Broken tap washers

  • Airlocks in pipes

  • Shock waves in pipes

Common noise complaints

  • Sharp banging or hammering sounds coming from pipes

  • A series of loud bangs when the washing machine or dishwasher is in operation

  • A loud bang from a valve or tap

  • Audible ticking sounds that diminish after the tap is turned on

An intense banging or hammering results from faulty valves, defective mixer taps, defective solenoid valves, broken taps or broken tap washers or poor clipping of pipes.

 A series of loud bangs while using the washing machine or dishwasher is caused by the machine’s instantaneous opening and closing of the solenoid valves as it traverses through its cycle.

Excessive water pressure can accentuate all of these causes as water pressure legally cannot exceed 500kPa inside the building.

 The ticking sound can build up and then diminish and are the sounds generated by pipe expansion. This is caused by the pipe heating up when the hot tap is turned on as the hot water replaces the cold water and then cools down.

The bangs you hear are from a shock wave

Water hammer will occur much more if your pressure is excessive. The common causes of water hammer are quick closing mixer taps or solenoid valves on washing machines and dishwashers.

In the picture above, the shock wave is generated at the face of a quick closing mixer tap because the flow of water moving under pressure is stopped suddenly by the instant turning off of the mixer tap. The shock wave then ricochets back from the face of the mixer tap cartridge through the stationary water in the pipe.  As a result, the shock wave creates enormous pressure moving at 1280 meters per second through the pipe.

 This same effect is replicated more intensely by the solenoid valves in your washing machine and dishwasher. Unlike mixer taps, they instantly open and shut as your machine moves through cycles.

Water hammer is an early warning alert

All of the sounds or the audible noise commonly referred to as water hammer tend to be highlighted in copper water pipes. Water hammer still exists in plastic piping systems, but it is diminished significantly as the plastic pipe absorbs the sounds.

 Your plumbing reticulation pipes, taps, valves and appliances are all susceptible to damage caused by the impact of shock waves, even if you hear no noise.

 The noise is essentially an early warning system telling you to rectify the problem before damage occurs.

Rectification is possible

Water hammer is avoidable and can be rectified regardless of whether you have copper or plastic water reticulation piping.

Banging or noisy pipes usually occur when the water reticulation pipes have not been clipped correctly as per AS/NZS 3500.1: 2018 when the house was initially constructed. This can be much more challenging to rectify compared to a water hammer.

To prevent damage to plumbing pipes, taps, fixtures, hot water valves and appliances, the water hammer’s noise and shock wave elements need to be eliminated.

The noise element is auditory. For example, when you turn off a tap or your washing machine is running, the loud bang of a water hammer alerts you to water hammer problems. Without the noise, there will be no indication of a problem until the damage is caused or your home is flooded by a burst flexihose or appliance hose.

The elimination of the water hammer eliminates the shock waves, which impose undesirable stresses on reticulation pipes, flexihoses and appliances.

WaterMark Certification Guaranteeing Community Health and Safety

WaterMark Certification Guaranteeing Community Health and Safety

The WaterMark Certification Scheme Is Ultimately About Your Health

The WaterMark Certification Scheme is not voluntary. It is a mandatory and legally enforcible certification scheme covering Australia for all plumbing and drainage products. Ultimately it is about guaranteeing community health and safety.  

Bear in mind the water you drink, cook with and wash in can conceivably transmit waterborne diseases if the water becomes contaminated. This is a major reason why all products such as taps you drink from must be WaterMark approved.

Every product that is intended for use in all plumbing and drainage installations must undergo a risk assessment to identify any potential risk of manufacturing faults and installation failures.

Looking for the WaterMark 

When purchasing any new plumbing products for your home such as taps or toilets you must check that the products you are buying or installing are certified for use in Australia?

Certified products are easy to identify by the WaterMark certification trademark logo, as illustrated below. The WaterMark logo must appear on a product or its packaging, in addition to its WaterMark licence number and the applicable product specification.

Regrettably, many people go online to buy “cheap” plumbing products especially taps. Few of these taps have WaterMark Certification and potentially can be manufactured with large amounts of lead in the metal.

Deplorably there are many companies in Australia who think they can ignore their responsibilities to obey the law where WaterMark Certification is required in the pursuit of profits. Online sales of what are technically illegal plumbing products are rampant. There are advertisements all over social media promoting the purchase and DIY installations of non WaterMark approved products such as My Bidet Australia.

WaterMark Awareness

The WaterMark Certification Scheme is administered by the Australian Building Codes Board or ABCB as part of the Plumbing Code of Australia or PCA.

With all of the issues surrounding COVID-19 earlier this year, the ABCB along with the QBCC and Queensland Health became very concerned about online purchasing of bidet seats, tap, shower, toilet and urinal products on eBay and other online stores.

This resulted in the ABCB rolling out the LOOK for the WaterMark campaign. The campaign aims to improve compliance with the PCA, by promoting the WaterMark Certification Scheme to increase the understanding of why products must have WaterMark.

The LOOK for the WaterMark campaign will be implemented as a succession of WaterMark promotions with three key messages:

  • WaterMark certified products are all marked with the WaterMark trademark logo, WaterMark licence number and applicable specification.
  • Plumbing work must be undertaken by licensed plumbers who are legally required to install only WaterMark certified products.
  • How to search the WaterMark product database to locate and verify all WaterMark certified products.

What is WaterMark?

The video below explains exactly what the WaterMark Certification Scheme is and why we have it to protect your health.

What Plumbing Products Require WaterMark?

The video below explains exactly which plumbing products are required to have WaterMark Certification and how you will know if the product has been certified.

How to Use The WaterMark Product Database

The video below explains how to search for plumbing products WaterMark Certification on the WaterMark Product Database so that you can verify if the product has been certified.

Responsibility for Supply & Installation of WaterMark Approved Products

Enforcement of most laws concerning plumbing and plumbing products lays with the Queensland Building and Construction Commission or QBCC.

As Licensed Plumbers, it has always been illegal for us here at Whywait Plumbing to install non WaterMark approved products and non-conforming plumbing products. Since 2017 it has been illegal for anyone to supply a non-conforming plumbing product.

At Whywait Plumbing we have always complied with the laws that pertain to plumbing products. We will notify the QBCC immediately whenever we discover non-conforming, non-compliant illegal plumbing products installed anywhere.

Ultimately all of these laws are for your protection, safety and the security of community health.

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