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Is Gold Coast water safely disinfected with chlorine or chloramine?

Is Gold Coast water safely disinfected with chlorine or chloramine?

Where does Gold Coast water come from?

Your Gold Coast water is sourced from Seqwater, which literally can source it from anywhere. The most common is from rainfall collected in dams which are part of lakes, rivers and streams.

Remember, all rainwater is essentially recycled water. So before the water gets to your taps, it has travelled a long way. Frequently it has travelled overground, picking up dirt, decaying vegetation and animal droppings.

Gold Coast water is mainly from the Hinze Dam, and the Little Nerang Dam system is the city’s main water source. It has a total capacity of around 320GL, and the upgrades to the Hinze Dam completed in 2011 have increased its ability to store water during floods. The area that provides water to the dam is 207 square kilometres and includes the Numinbah Valley and Springbrook Plateau, with most of it being covered by natural bushland in state forests and national parks.

The Gold Coast Desalination Plant (GCDP) was also added in 2009 as an additional source of drinking water, which converts seawater from the Pacific Ocean into safe drinking water. The city receives treated drinking water from Seqwater, which is treated at the Molendinar and Mudgeeraba water treatment plants (WTP) with a combined capacity of around 265 ML/day, and the GCDP with a capacity of 133 ML/day. Sometimes they also receive additional water from the Mt Crosby WTP through the Southern Regional Water Pipeline (SRWP), which has a capacity of 130 ML/day.

The Australian Drinking Water Guidelines (ADWG) state that disinfection is the most important step in ensuring safe drinking water. The city’s drinking water supply is disinfected using chlorine (hypochlorite) and GCWW works to ensure a level of disinfection between 0.2mg/L and 1.8mg/L throughout the drinking water supply network at all times. This is to prevent contamination of the drinking water and protect public health.

Hinze Dam source of Gold Coast water from Whywait Plumbing

How is Gold Coast water disinfected?

Disinfecting your drinking water means that naturally occurring bacteria and germs need to be destroyed before water is distributed through all the water supply main pipelines in the City of Gold Coast.

When it comes to disinfecting drinking water, two of the most commonly used chemicals are chlorine and chloramine. Both of these chemicals are effective at killing bacteria and other harmful microorganisms, but they have some key differences.

Chlorine is a powerful oxidizer that has been used to disinfect drinking water for more than a century. It is a gas that is added to water in the form of a liquid or a powder. Chlorine works by penetrating the cell walls of microorganisms and destroying their enzymes, which kills the organisms. Chlorine is effective at killing a wide range of microorganisms, including bacteria, viruses, and protozoa. It is also relatively inexpensive and easy to use.

Chloramine, on the other hand, is a compound that is formed when chlorine is combined with ammonia. Like chlorine, chloramine is added to water to disinfect it, and it is also effective at killing a wide range of microorganisms. However, chloramine is more stable than chlorine, which means that it can remain in the water for more extended periods of time. This can be beneficial because it provides a more consistent level of disinfection. In addition, Chloramine is less corrosive than chlorine and can be safer for your plumbing and appliances.

Both chlorine and chloramine have their own set of benefits and drawbacks, and each is suited to different types of water treatment applications. Chlorine is commonly used in small and large water treatment plants, and chloramine is mainly used in distribution systems and large treatment plants.

Your Gold Coast water flowing from your tap is currently disinfected with chlorine.

Can I filter my drinking water?

Filtering your drinking water is simple. Let’s face it most of us drink the water from the kitchen tap.

You can go to the expense of installing whole-of-house water filtration systems, but they are expensive to install and maintain.

For most people, the solution is to filter the water at the kitchen tap. Traditionally this was done with filter cartridge housings under the cupboard, which required a lot of maintenance.

Here at Whywait Plumbing, we have the solution as we have partnered with Taqua, a Japanese company, to bring you the best built-in filtration sink mixer on the market. This innovative product allows you to have filtered water directly from your kitchen sink mixer tap.

The Taqua sink mixer is a pull-out spray that has a water filter built into it, eliminating the need for a separate water filter. This convenient design provides your family with the healthiest and safest drinking water at the touch of a tap daily.

The Taqua sink mixer is made in Japan from lead-free materials, ensuring that your filtered water that you drink is free from harmful lead leaching. The water filter removes free chlorine, soluble lead, small dirt particles and other impurities from your tap water. The unique filtration channel and automatic cleaning system work to filter a massive 4 litres of water every minute. The sterilizing ceramic materials also keep bacteria out of the filter tap, ensuring the highest standard of cleanliness possible.

Taqua’s filter tap also preserves the minerals that are necessary for your body while removing chlorine, making the water taste better and safer to consume. Additionally, it is an alternative to buying bottled water, which is the same as tap water in terms of mineral content and hardness. Taqua’s built-in filtration sink mixer removes the chlorine from tap water while retaining the minerals. This provides you with fresh, delicious water in your home every day.

Suppose you are wondering which solution is best for your home’s drinking water filtration needs, it’s important to consult with a professional plumber such as Whywait Plumbing as we are a specialist who can determine the best solution for your specific situation. They can help you evaluate your water source, usage and infrastructure to find the best solution for your needs.

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How much does a burst pipe add to your Gold Coast water bill?

How much does a burst pipe add to your Gold Coast water bill?

Your Gold Coast water bill issued by the City of Gold Coast as a Water and Sewerage Rate Notice arrives every three months. Currently, every water meter is manually read every three months, with your Gold Coast water bill coming soon after. The cost of Gold Coast water is set every year as part of the budget process with the detailed current water pricing for 2021-22 available from Gold Coast Water.

What are the costs of your Gold Coast water bill?

For most homeowners who use around the average daily water usage of 451 litres, the highest costs in the quarterly Gold Coast water bill are their sewerage and water access service charges. If you look closely at your water bill, you can see that you have the following access charges:

Residential Charges Cost
Sewerage access charge per quarter

$181.03

Water access charge per quarter

$53.02

Total Access Charges per Quarter

$234.05

The usage charges per kilolitre as measured by your water meter are made up of council charges and Queensland Government charges as below:

Residential Charges Cost

City of Gold Coast water per kilolitre

$1.117

Queensland Government water per kilolitre

$3.231

Total Cost of Water per Kilolitre

$4.348

In reality, even if you did not use one drop of water, you would still pay for water and sewerage access service charges of $234.05 every quarter or $936.20 every year.

Our experience is that the average water use of 451 litres or 0.451kL per property shown on Gold Coast water bills is not an accurate guide to your water use.

Most homes with more than one occupant will use 1-2 kL every day. However, remember your water usage will vary every day based on the number of occupants at home each day and their water use behaviours. That is why we recommend you read your water meter weekly, as that will give you a better guide about your average consumption and alert you to a potential water leak.

The actual cost of water dripping from a tap

What will cause your water usage charges to blow out is having leaking water that you are unaware of. Leaking taps and toilets are frequently overlooked and put off to another day. A dripping tap that drips one drop every second will use 40 litres of water a day. The reality is that it becomes 280 litres a week and then 1214 litres a month, and then 14560 litres a year. This is all water charged for on your Gold Coast water bill that you never utilised for any practical purpose.

If we translate the litres wasted to the cost of water, then the numbers become real very quickly.

Cost of a Dripping Tap at 1 drip per second Residential Cost at $4.348 per kL or 1000 litres Business Cost at $8.909 per kL or 1000 litres

1.66 litres per hour

$0.007

$0.015

40 litres per day

$0.174

$0.356

280 litres per week

$1.217

$2.495

1214 litres per month

$5.278

$10.816

14560 litres per year

$63.307

$129.715

The actual cost of a leaking underground water main

You can visually see a dripping tap or running toilet, but the real killer to your Gold Coast water bill is your underground water main pipe leaking. For residential users, these are usually leaking polypipe water mains that were never installed correctly when the house was built. Only occasionally is a water leak apparent and bubbling to the ground. Most of the time, they are a silent Gold Coast water bill killer leaking 24/7 undetected.

There is no accurate average for any leaking water main supply pipe because it depends on the type of break in the pipe, what the pipe size is and what the incoming water pressure is.

Recently we had a client with a small leak where we have 24/7 electronic water monitoring installed that is leaking on average of 45 litres per hour, so we use that as a basis for what leaking water main will cost on a Gold Coast water bill.

Cost of a leaking underground water main at 45 litres per hour Residential Cost at $4.348 per kL or 1000 litres Business Cost at $8.909 per kL or 1000 litres
45 litres per hour

$0.196

$0.401

1080 litres per day

$4.696

$9.622

7560 litres per week

$32.87

$67.352

33480 litres per month

$145.57

$298.731

401760 litres per year

$1746.85

$3579.280

A water leak at 45 litres per minute is only a relatively small leak in larger pipes. It is unlikely to show up as bubbling at the ground unless it is directly under the grass in a shallow trench. Even looking at your water meter, it will not be evident unless you are testing your water use at the meter by checking for a water leak.

How much does a leak cost per litre?

We have always recommended that you test your water usage through your water meter every month. By having comparable figures, you will soon ascertain whether you have a leaking pipe.

We have always recommended that you install an AquaTrip water leak detection system after your water meter. An AquaTrip Water Leak detection system with an integrated automatic shutoff valve supplied and installed by Whywait Plumbing is a permanently installed leak detection protection system that quietly protects against leaks 24/7. It is a one time only insurance payment.

With our modern leak detection methods, it’s an easier task to locate a leak. However, unless you have an AquaTrip installed or use our 24/7 water monitoring service, you will still pay for a large amount of lost water before you become aware of the water leak.

If you think you have a water leak contact us because every litre that you lose is costing you $0.004348 for residential properties or $0.008909 for businesses on your Gold Coast water bill. If you naively feel that is inconsequential, we have just rectified a leak for a commercial business client in a 50mm underground polypipe water main that was leaking 106 kL every day, which is 106000 litres every 24 hours. This leak cost $944.354 every day.

How much will a leak add to your Gold Coast water bill?

How much will a leak add to your Gold Coast water bill?

Whywait Plumbing how to read your water meterYour Gold Coast water bill issued by the City of Gold Coast as a Water and Sewerage Rate Notice arrives every three months. Currently, every water meter is manually read every three months with your Gold Coast water bill coming soon after. The cost of water is set every year as part of the budget process with the detailed current water pricing for 2020-21 available from Gold Coast Water.

What are the costs on your Gold Coast water bill?

For most homeowners who use around the average daily water usage of 451 litres, the highest costs in the quarterly Gold Coast water bill are their sewerage and water access service charges. If you look closely at your water bill you can see that you have the following access charges:

Residential Charges Cost
Sewerage access charge per quarter

$181.03

Water access charge per quarter

$53.02

Total Access Charges per Quarter

$234.05

The usage charges per kilolitre as measured by your water meter are made up of council charges and Queensland Government charges as below:

Residential Charges Cost

City of Gold Coast water per kilolitre

$1.090

Queensland Government water per kilolitre

$3.122

Total Cost of Water per Kilolitre

$4.212

In reality, even if you did not use one drop of water, you would still pay for water and sewerage access service charges of $234.05 every quarter or $936.20 every year.

In our experience, the average water use of 451 litres or 0.451kL per property is not an accurate guide to your water use. Most homes with more than one occupant will use 1-2 kL every day. Remember your water usage will vary every day based on the number of occupants at home each day, and their water use behaviours. That is why we recommend you read your water meter weekly as that will give you a better guide about your average consumption but will also alert you to a potential water leak.

The real cost of water dripping from a tap

What will cause your usage charges to blow out is having leaking water. Leaking taps and toilets are frequently overlooked and put off to another day. A dripping tap that drips one drop every second will use 40 litres of water a day. The reality is that it becomes 280 litres a week and then 1214 litres a month and then 14560 litres a year. This is all water charged for on your Gold Coast water bill that you never utilised for any useful purpose.

If we translate the litres wasted to the cost of water, then the numbers become real.

Cost of a Dripping Tap at 1 drip per second Residential Cost at $4.212 per kL or 1000 litres Business Cost at $8.662 per kL or 1000 litres

1.66 litres per hour

$0.007

$0.014

40 litres per day

$0.169

$0.347

280 litres per week

$1.180

$2.425

1214 litres per month

$5.114

$10.516

14560 litres per year

$61.327

$126.119

The real cost of a leaking underground water main

A dripping tap or running toilet you can visually sight but the real killer to your Gold Coast water bill is your underground water main pipe leaking. For residential users, these are usually leaking polypipe water mains that were never installed correctly when the house was built. Only occasionally is a water leak apparent and bubbling to the ground. Most of the time they are a silent Gold Coast water bill killer leaking 24/7 undetected.

There is no real average for any leaking water main because it depends on the type of break in the pipe and what the incoming water pressure is.  Currently, we have a small leak where we have water monitoring installed that is leaking on average of 44 litres per hour, so we use that as a basis for what a leaking water main will cost on a Gold Coast water bill.

Cost of a leaking underground water main at 44 litres per hour Residential Cost at $4.212 per kL or 1000 litres Business Cost at $8.662 per kL or 1000 litres
44 litres per hour

$0.185

$0.381

528 litres per day

$2.223

$4.574

3696 litres per week

$15.568

$32.015

16016 litres per month

$67.459

$138.731

192192 litres per year

$809.513

$1664.767

A leak at 44 litres per minute is only a small leak. It is highly unlikely to show up bubbling to the ground unless it is directly under the grass in a shallow trench. Even looking at your water meter, it will not be evident unless you are testing your water use at the meter by checking for a water leak.

How much does a leak cost per litre

We have always recommended that you test your water usage through your water meter every month. By having comparable figures, you will soon ascertain whether you have a leaking pipe.

We have always recommended that you install an AquaTrip water leak detection system after your water meter. An AquaTrip Water Leak detection system with an integrated automatic shutoff valve supplied and installed by Whywait Plumbing is a permanently installed leak detection protection system that quietly protects against leaks 24/7. It is a one time only insurance payment.

With our modern leak detection methods, it’s a much easier job to find a leak but unless you have an AquaTrip installed or use our water monitoring service you will still pay for a lot of lost water before you become aware of the leak.

If you think you have a leak contact us because every litre that you lose is costing you $0.004212 for residential properties or $0.008662 for businesses on your Gold Coast water bill. If you believe that is inconsequential, we have just rectified a leak for a business client that was in a 40mm underground pipe that was leaking 96 kL every day, which is 96000 litres every 24 hours. This leak was costing $831.55 every day.

Filtered Water Can Ease Hay Fever

Filtered Water Can Ease Hay Fever

Hay Fever Season

taqua water filter taps installed by Whywait Plumbing ease hay fever

Once the footy finals are over, we know it’s spring, as the weather warms and evening barbecues become the norm. But for many people, spring is a time to be dreaded. That’s because the advent of spring means its hay fever season for one in five Australians.

Hay fever season comes in stages over the spring and summer. The first stage will be in October/November when windborne pollens of plants and grasses cause allergens. When the pollens become trapped in your nose or eyes, they release their allergens. Fortunately, the pollen allergens are benign, but for one in five of us, our body misreads them as being harmful and fights back. This results in our body producing mucus to expel the pollen allergens.

As the body fights the pollen allergens watery, itchy bloodshot eyes along with a runny nose and sneezing are the most common symptoms of what we refer to as hay fever.

Filtered Water & Hay Fever

As proactive prevention should always be the #1 action, you should start with installing a Taqua built-in filtration tap. The filter built into the Taqua tap will remove chlorine and impurities from your tap water. Best of all for hay fever sufferers a Taqua tap is guaranteed to retain the minerals your body needs in your tap water.

Your #2 action in hay fever season should be to drink 800 ml of hot water every day from your Taqua tap. Drinking hot water at 50 ºC assists in easing common hay fever symptoms such as sneezing and a runny nose.

This simple action of drinking hot filtered water will make your life more comfortable if you suffer from hay fever plus will assist your general health due to its detoxing effects on the body.

Your #3 action in the hay fever season is to rinse your eyes regularly with cold water to flush out the pollens. Using the filtered cold water from your Taqua tap will ensure that you are not washing chemicals such as chlorine directly into your body.

Filtered Water & Vegetables

We all know that eating fresh fruit and vegetables assists in our overall health, particularly in the hay fever season.

Did you know washing your fresh fruit and vegetables with ordinary tap water loses many of their valuable minerals?

The reason for this mineral loss is due to the free chlorine in ordinary tap water that reacts with the minerals in fruit and vegetables, causing the minerals to break down. In fact, 10% – 30% of all minerals are lost due to washing fruit and vegetables in tap water.

Using a Taqua built-in filtration tap with its veggie spray function is the perfect solution to wash fruit and vegetables to ensure they retain all their vitamins.

Cooking with filtered water from a Taqua built-in filtration tap is a simple way to improve the taste, smell and colour of your food.

Your Average Gold Coast Water Bill is Always Out of Date

Your Average Gold Coast Water Bill is Always Out of Date

Most property owners on the Gold Coast have just received their City of Gold Coast Water and Sewerage Rate Notice for January. Under Queensland law, you must receive a quarterly water bill. The City of Gold Coast issues their water bills in January, April, July and October.

gold Coast water meterWhenever water bills arrive, we get clients asking us why their Gold Coast water bill is always out of date. From experience, we can guarantee the average Gold Coast Water bill is still out of date. For example, most water bills issued in January were for water that was used between July and October. This is due to the contractors who read each water meter having set routes and timelines to read your meter so yes your usage charges are always at least two months out of date. This is why we suggest you monitor your water meter weekly and read how to do it on our page “How To Read Your Water Meter”.

For most homeowners who use around the average daily water usage of 451 litres, the highest costs in the quarterly water bill are their sewerage and water services charges. If you look closely at your water bill you can see that you have the following charges:

  • Sewerage service charges – sewerage access                   $181.03 per quarter
  • Water service charges – water access                                  $53.02 per quarter
  • Gold Coast Water – water usage per kilolitre                          $1.09
  • Queensland Government – water usage per kilolitre              $2.91

In reality, even if you used no water, you would still pay for service charges of $234.05 every quarter or $936.20 every year.

Average water use of 451 litres or 0.451kL per property is not an accurate guide to your water use. In our experience, most homes with more than one occupant will use 1-2 kL every day. Remember your water usage will vary every day based on the number of occupants at home each day and their water use behaviours. That is why we recommend you read your water meter weekly as that will give you a better guide about your average consumption but will also alert you to a potential water leak.

If you suspect a water leak, call Whywait Plumbing and ask for our leak detection service.

Gold Coast Council Water Rates to Increase

Gold Coast Council Water Rates to Increase

Gold Coast council water rates are about to increase again. For both homeowners and business owners, this could be a double whammy when you couple this with the increases in power bills in recent years.

The Increases are likely to continue in coming years even though the City of Gold Coast has not increased its portion of your water bill at all for three years. Bulk water charges for the City of Gold Coast are recommended to increase by the Queensland Competition Authority a further $12 a year for the next two years.

The City of Gold Coast has now finalised the 2018-19 budget. Your Gold Coast council water rates charges will not increase on the retail and distribution component of the water and sewerage charges from the last financial year.

However, the significant portion of your water cost which is Queensland Government’s bulk water price will increase in line with the recommendations by the Queensland Competition Authority. The bulk water price will increase by 2.5% from $2.74 per kilolitre to $2.91 per kilolitre.

Contrary to some urban myths City of Gold Coast no longer owns Hinze Dam and the desalination plant. Gold Coast Water buys the water that you use through your meter from Seqwater owned by the Queensland Government. The price paid for the bulk water is itemised in your water bill.

Essentially the bulk water charges levied by the Queensland Government makes up the bulk of your water bill.

These charges are still reflecting the poor planning from 20 years ago that resulted in the multi-billion dollar water grid construction in 2007-08 which resulted in supply pipes connecting all of South-East Queensland being built. To a large extent, the pipe grid was constructed without dams being built and to lesser extent dams constructed without pipes which also resulted in the construction of the seldom-used Tugun desalination plant.

For 2018-19 your Gold Coast council water rates will increase on 1 July for your water and sewerage which will comprise of the following charges:

  • Queensland Government bulk water charge $2.91 per k/L
  • City of Gold Coast distribution           $1.09 per k/L
  • Total water consumption charge    $4.00 per k/L 

The water and sewerage access charges will remain the same as in previous years being:

  • water access charge of $212.08 per year
  • sewerage access charge of $724.12 per year.

Currently, water charges are relatively stable, but significant problems are looming. Long term planning is required to address the issues of aging infrastructure and their maintenance costs which will impact Gold Coast council water rates.

Infrastructure Australia in a major report has predicted water bills will go the way of power bills increasing by at least $50 every year. They predict today’s average annual water bill of $1200 will increase to $2500 within 20 years.

The report correctly says we need to start planning now as our dams are relatively full which gives us the rare opportunity of “….clear thinking and long-term planning to meet our future needs.”

As we all know from the water management supply crisis of 2007-09 South East Queensland can be adversely effected quickly with a combination of natural disasters, poor planning and below average rainfall.

Very simply if we don’t start long-term planning now for planning our future water needs the drastic increases in water bills will cripple family and business budgets in the same way power bills are now.

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