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Tree Roots in Sewer Drains

Tree Roots in Sewer Drains

Tree roots in sewer drains have legal rights

Tree roots in sewer drains are an issue we are confronted with every week. They can be confronting for plumbers as we are frequently faced with situations where clients want us to give quasi-legal rulings on non-compliance of tree roots in the sewer drains where there is, in reality, no black-or-white answer. The truth is there are multiple opinions in multiple shades of grey.

A perennial issue for all plumbers as long as I can remember is the issues created by trees and tree roots. Trees can significantly damage plumbing infrastructure, mainly underground water pipes and drains. Often the damage has been slowly occurring over many years before you are affected.

A common issue we are confronted with, numerous times every month, is tree roots in sewer drains and stormwater drains.

A fact that some people fail to grasp is that tree roots don’t respect or understand property boundaries. Trees grow, and their tree roots search for water and nutrients from the soil. Regrettably, your sewer drains are a great source of water and nutrients for tree roots. So your broken drains are the ultimate party time for trees.

tree roots in sewer drains

The photo above perfectly shows how far tree roots will infiltrate a drain. These tree roots we removed from a stormwater drain had infiltrated 42 meters down the drain and were causing flooding to the property every time there was a rainfall event.

These tree roots came from multiple trees situated in multiple surrounding properties. The roots infiltrated the drain in multiple locations where the pipe was cracked and broken. Broken pipes are how tree roots infiltrate a drain. Tree roots by themselves cannot break a pipe open.

Large trees are a source of neighbourhood disputes

Recently, the Gold Coast has allowed urban blocks to become smaller and smaller.  Over the years, as the trees in landscaped urban blocks mature, problems begin to occur. Any large tree can become a natural source of angst and stress. This results in trees becoming a source of disagreements between otherwise friendly neighbours, with the most common disputes being:

  • Branches overhanging the boundary fence and pushing over dividing fences
  • Branches, fruit and leaf litter dropping into the neighbouring property
  • Roots causing damage to underground drains, water mains, electrical conduits and telecommunications conduits
  • Roots damaging fences, walls, house foundations and concrete paths and driveways
  • Branches blocking sunlight for solar PV panels, solar hot water panels, windows, Foxtel microwave dishes and TV aerials

Issues with branches are visible to everyone, so they are generally much easier to resolve. In most instants, an amicable discussion with your neighbour can resolve most branch issues as there is a common interest.

Roots in sewer drains or stormwater drains are vastly different. These underground root infiltrations are neither visible nor easily traceable to their source. 

Tree roots in sewer drains & stormwater drains

When we find your drain blocked with tree roots, multiple roots are often inside the drain causing the blockage. Without an extensive horticultural investigation to determine the type of tree the roots are from, no one can ascertain which tree’s roots have infiltrated your drain and where the tree roots originate from.

As you can see in the photo above, where we have undertaken vacuum excavation of a drain, the roots are everywhere around the sewer pipe. In addition, it is visible that there are multiple roots of varying sizes and tree types.

Contrary to multiple urban myths, tree roots do not break drains whether the drain is installed in PVC pipe or earthenware pipe.

Yes, in old earthenware, tree roots will infiltrate the drain around the rubber ring joints over time, but that is because of movement in the ground that enable the roots to infiltrate slowly over a number of years.

With PVC drains, tree roots can’t break open pipes or fittings. In every instant I have seen, the drain was broken, usually on a bend or junction that allowed the roots to infiltrate the drain. In just about every instant we come across broken PVC drains, it is our opinion the drain was damaged during the initial installation of the drain at the time of construction.

It is almost impossible to prevent tree roots from entering a broken drain without repairing the drain. This is where we commonly see the problems originating with neighbour disputes. It is not unusual to have clients misinterpret what we inform them and attempt to put words in our mouths as to whom is responsible for clearing the blocked drain and repairing the damaged drain.

The law concerning tree roots in sewer drains

If you have no trees on your property and your neighbour has a fully landscaped garden full of trees, then yes, it’s likely the neighbour is responsible.

Having been drawn into these arguments between neighbours on several occasions over the years, I highly recommend that you try to resolve the issue tactfully with your neighbour before things get out of hand. I can assure you this is always quicker, cheaper and much less stressful than taking legal action, which will ultimately end up in mediation after spending a small fortune with a solicitor.

From the legal perspective, the Neighbourhood Disputes (Dividing Fences and Trees) Act 2011 is legislation relating to trees. The legislation requires that you determine who has the responsibility for the tree. However, if the tree is on the boundary, both parties will have responsibility equivalent to the number of trees on each property.

Trees have legal rights

You must know that you cannot take the law into your own hands where trees are concerned. You cannot remove a tree outside your property that you believe is damaging your property. Legally all you can do is remove overhanging branches up to the boundary.

If you back onto a City of Gold Coast public park or reserve, you must contact the council about the problems as many trees in public parks are protected.

Before planting any large trees on your property, you should consider the height they will grow to when they mature and where their roots can spread. Similarly, assessing neighbouring trees with your neighbour now may prevent property damage and large bills in the future.

Ultimately your house is your primary asset, and it is in your interests to protect your investment but remember trees have rights to, and just cannot be chopped down for no reason if they are not on your property.

Non-Conforming Plumbing Products

Non-Conforming Plumbing Products

Non-Conforming & Non-Compliant, Plumbing & Building Products Are Illegal To Supply, Specify & Install

Non-conforming plumbing products that do not have the appropriate WaterMark certification have always been illegal for licensed plumbers to install.

The WaterMark Certification Scheme is not voluntary. It is a mandatory and legally enforceable certification scheme for plumbing and drainage products. This is to ensure they are fit for purpose plus appropriately tested and authorised for use in all plumbing and drainage installations.

non-conforming plumbing products have never been installed by Whywait PlumbingIt has been illegal since 2017 for anyone to supply, specify, or instruct others to install or for anyone to install non-conforming plumbing and building products in Queensland. Unfortunately, many companies think they can ignore their responsibilities to obey the law. Online sales of non-conforming plumbing products are rampant. There are advertisements all over social media promoting DIY installations of non-conforming plumbing products, such as My Bidet Australia.

On 30 August 2017, the Building and Construction Legislation (Non-conforming Building Products-Chain of Responsibility and Other Matters) Amendment Act 2017, regarding the use and sale of non-conforming building products, became law.

These laws further strengthened how compliance must be achieved with amendments to the Queensland Building and Construction Act 1991, the Plumbing and Drainage Act 2018, and the Building Act 1975 concerning non-conforming building and plumbing products.

These laws create a chain of responsibility so that designers, manufacturers, importers, and suppliers of plumbing and building products have as much responsibility as licensed plumbers to ensure a product is compliant and fit for its intended purpose.

These laws give the Queensland Building and Construction Commission (QBCC) new powers to investigate the manufacture, sale and use of non-conforming building products.

Building and plumbing products are regarded as illegal, non-conforming or non-compliant for an intended use if;
  • the product is not, or will not be, safe; or
  • does not, or will not, comply with the relevant regulatory provisions or
  • the product does not perform or is not capable of performing, for the use of the standard it is represented to conform by, such as Watermark certification.

Definitions of Non-Conforming Plumbing Products

There are 1000’s of plumbing products manufactured both in Australia and overseas. Consequently, it can be challenging to know whether or not a plumbing product is genuine and will perform as required, plus it will comply and conform with the WaterMark Certification Scheme.

non-conforming plumbing products have no WaterMark logoYou can check the WaterMark Product Database, which lists all plumbing products that have been certified and marked in accordance with the requirements of the WaterMark Certification Scheme.

In general, everyone should be aware of the following terms regarding compliant plumbing products:

  • Non-compliant plumbing and building products and materials are used when they do not comply with the National Construction Code (NCC) requirements, which encompasses the WaterMark Certification Scheme. You must be aware any plumbing product can be both non-conforming and non-compliant.
  • Fraudulent documentation refers to a recorded claim that a plumbing product’s performance meets specified Australian plumbing standards when used or tested, but it does not meet that performance claim. This frequently will include falsified documentation, fraudulent certification or test results.
  • Product substitution is commonplace and can occur when a product is submitted for third-party certification testing. After the WaterMark certification is granted, the manufacturer/supplier alters it and does not retest or recertify the product. Product substitution is also a widespread problem where a seemingly identical but non-conforming replacement plumbing product is offered to replace the WaterMark-certified product.
  • Counterfeit plumbing products are also widespread and are unauthorised copies of plumbing products created to deceive. They are illegally sold to suppliers, plumbers, building owners and consumers as genuine.

Responsibility

These laws have created a legal chain of responsibility for everyone for reporting non-conforming building or plumbing products to the QBCC. This duty applies to every person in the chain of responsibility who becomes aware or reasonably suspects that the building or plumbing product installed is non-conforming or non-compliant for the intended use.

As Licensed Plumbers, it has always been illegal for us here at Whywait Plumbing to install non-conforming plumbing products. However, it is now illegal to supply a non-conforming plumbing product.

At Whywait Plumbing, we have always complied with these laws. We will notify the QBCC immediately whenever we discover non-conforming, non-compliant, illegal plumbing products installed anywhere.

Ultimately, these laws are for everyone’s protection, safety, and security.

Trouble shooting why do I not have hot water

Trouble shooting why do I not have hot water

Why do I not have hot water?

May, June and July are the coldest months on the Gold Coast, and no-one wants to start the day with a cold shower in winter. Unluckily for some clients of Whywait Plumbing who are not Service Partners it is in these months they go to the shower and question why do I not have hot water?

Unfortunately, hot water systems are a case of out of sight out of mind. Continually where hot water systems are concerned, there were warning signs that there was a problem. Over the summer months, hot water problems are overlooked as the demand for higher temperature; hot water is not a critical consideration.

Several warning bulletins in Queensland have been issued by the QBCC and Queensland Health advising homeowners that their hot water systems need to be maintained and serviced frequently.

AS/NZS 3500.4:2018 Heated Water Services

The Australian standard that all hot water installation is based around is AS/NZS 3500.4:2018 Heated water services that are an integral part of the National Construction Code of Australia issued by the Australian Building Codes Board and it is all legal requirements in Queensland.

In AS/NZS 3500.4:2018 there is Appendix M which provides guidelines for the operation and maintenance of your hot water system which is below:

M1 SCOPE
This Appendix provides guidelines for the operation and maintenance of a heated water system.
M2 GENERAL
In order to ensure maximum performance and length of operation, water heaters should be inspected periodically.
M3 MAINTENANCE OF HEATED WATER SERVICES
Heated water services should be maintained in accordance with the following:
(a) Water treatment units: Where installed, water treatment units should be inspected periodically to ensure proper operation.
(b) Water vessels and tanks: All vessels and tanks should be inspected and cleaned periodically, and in accordance with any requirements of the regulatory authority.
NOTE: The frequency of periodic cleaning depends upon the quality of the supply water, design, materials of construction and the pipe system. Combinations of materials giving rise to corrosion should be avoided.
(c) Valves: The following valves should be inspected periodically to ensure proper operation:
(i) Temperature/pressure-relief valves.
(ii) Expansion control valves.
(iii) Thermostatic mixing valves.
(iv) Tempering valves.
(v) Other associated valves/devices.
(d) The requirements of AS/NZS 3666.2, where applicable.

Common reasons for why do I not have hot water

why do I have no hot water so call Whywait PlumbingBelow are listed the most common reasons we attend to clients jobs who call up to as why do I not have hot water? Listed are elementary troubleshooting ideas that you can undertake yourself to resolve or understand why your hot water is cold:
  • blown fuse or circuit breaker – replace the fuse or reset the circuit breaker and if it blows again it’s probable there is a fault with your element or thermostat, and you need to call Whywait out to repair
  • Energex relay switch failure – this is not the easiest to detect but if you are on off-peak rates and there are no obvious electrical faults or water leaks then its worth a phone call to your energy supplier to check whether the relay switch has failed to activate in your area
  • defective relief valve – most relief valves on the side of the HWS only have a life span of around 3-5 years. Still, they can jam open so first check if you see water running from it by pulling the lever up and then easing back down again. If water continues to run then you need to call Whywait out to service the unit
  • no water at all – this is when you wake up turn the tap on and cold water flows, but there is no flow from the hot water. Frequently this a failure of the non-return or isolating valve and a quick way to check is to turn the handle on the valve all the way off and then all the way back on. In many cases, the hot water will simply begin to flow again. However, if there is still no flow you need to call Whywait out for repairs
  • water fluctuation from hot to cold – there are several reasons for this occurring, but the most common is a faulty tempering valve. There is nothing you can do to solve fluctuation other than call Whywait and read our information on tempering valves
  • water leaking from hot water tank – there is only a maximum of 7 possible points on an HWS tank where there are joints that can possibly leak. Only 2 of those are concealed in the housing so if the water is leaking from the tank and its not from the visible water connections you need to call Whywait for service to check the HWS. In all likelihood, if the hot water tank is more than ten years old then its a 50/50 chance you need a new one installed

DIY warning

The above reasons are the most common problems you will experience with why do I not have hot water. As you can see above, there are only a few simple DIY solutions when you have no hot water.

A word of warning though. Please never open up the housing near the bottom of the tank where the electrical connections are as they are all live wires inside there and therefore very, very dangerous.

Whether you have a solar, heat pump, gas or electric hot water system they do need periodic maintenance so for all hot water problems call Whywait Plumbing now on (07) 5580 4311 as we guarantee a same-day rapid response for hot water problems.

Gold Coast Leaking Roof Repairs

Gold Coast Leaking Roof Repairs

What do you do when your roof is leaking?

A Gold Coast leaking roof is common as our weather is notorious for extreme rain events. Summer storms are the most likely time you may experience a leaking roof. Heavy rain accompanied by strong winds can create the scenario for a roof leak that cannot be replicated. Like all plumbing problems, a leaking roof will not go away.

Signs that you have a leaking roof

gold coast leaking roof with heavy rain pouring from gutters repaired by Whywait Plumbing

heavy rain causing gutters to overflow can create a Gold Coast leaking roof especially if you also have blocked stormwater drains

A leaking roof does not always show up when the rain is pouring down. Obviously, the water inundation occurs during the storm, but signs of the roof leak can show up much later.

Water dripping through the light fittings or a crack in the ceiling creating a wet patch is a visible sign you have a Gold Coast leaking roof. Some of the obvious signs that you have a leaking roof are:

  • water drips occur while it is raining or shortly after the rain stops
  • water is running down interior walls
  • the water drops will be a dirty brown colour resulting in dirty wet stains on gyprock ceilings
  • your gyprock ceiling develops a bulge
  • gyprock ceilings or walls become mouldy
  • ceiling insulation is wet

Water damage from a roof leak

A Gold Coast leaking roof is an unwanted water feature that can create multiple hazards in your home or business premises that include:

  • damage to the timber trusses that hold your roof up
  • bulging to the gyprock ceiling that can result in it falling down in sections that are inundated with rainwater
  • damaged roof insulation
  • damage to electric lights and wiring
  • create a breeding ground for mosquitos

Health risks from a leaking roof

An obvious risk from any water leak is the occurrence of mould and mildew. An intermittent roof leak that creates dampness is more likely to create the perfect breeding ground for mould in carpet and gyprock.

Mould spores from wet carpet, gyprock ceilings and walls can transfer quickly via air conditioning that can cause respiratory issues for everyone who comes in contact.

gold coast leaking roof repairs from Whywait plumbing servicesWhat you should do if your roof starts leaking

A roof leak that suddenly occurs as a result of storm damage will usually take you by surprise. The first thing to do if you experience a sudden roof leak during a storm is to move furniture, electrical appliances and any valuable personal belongings away from the leak area. If you cannot transfer your furniture, try to cover it.

Once you have moved your personal belongings, try to put a bucket under the water drip to contain the mess from the dripping water. Having further buckets is a necessity so you can empty the buckets. If the water is spreading use towels to contain it and try mopping the area to soak up as much water as possible.

How to repair a Gold Coast leaking roof

A roof leak needs to be investigated and repaired as soon as you become aware of it. Roofing repairs are not DIY jobs and squeezing silicon all over a roof achieves very little. A roof can be a dangerous place with falls from roofs by DIY warriors accounting for a large number of hospital admissions.

There are no quick fixes with a leaking roof. A leaking roof can be leaking in more than one place, and it is a process of elimination to solve the roof leak. You need to be aware that your house insurance will cover you for storm damage. However, if the water damage is attributed to your negligence due to you ignoring a previous leaking roof, there is a strong possibility they will reject your insurance claim.

Whywait Plumbing is Gold Coast leaking roof specialists. Our plumbing technicians have experienced most leaking roof issues and will ensure your roof is inspected and repaired before the water damage becomes worse.

Call us today on (07) 5580 4311 to organise for a fully licensed Whywait Plumbing roof leak expert to inspect your roof.

Google Plumbing like Dr Google is Unreliable

Google Plumbing like Dr Google is Unreliable

Google Plumbing and Dr Google are both like your drunk friend – dramatic and unreliable.

Google Plumbing has no Queensland plumbing licence issued by the QBCC. Likewise, Dr Google has no registration as a medical practitioner issued by the Australian Health Practitioner Regulation Agency (AHPRA) to ensure the delivery of safe and competent health services.

As good as Google can be for searching everything and anything, I guarantee no one at Google ever completed a plumbing apprenticeship, a medical degree, or an electrical apprenticeship.

One of the main reasons Google Plumbing should not be trusted as the ultimate authority on plumbing is that it is easy for anyone to post information online, regardless of their qualifications or expertise. This means that the information you find may not be accurate or reliable. Additionally, many online sources of information are not specifically tailored to your individual situation, which means that the advice you receive may not apply to your plumbing problem.

Another issue with relying on Google Plumbing for plumbing advice is that it can be difficult to distinguish between credible and non-credible sources. For example, a quick Google search for plumbing tips may yield mixed results, including blog posts, forums, and videos. However, not all of these sources will be equally reliable. For example, a blog post written by a professional plumber will likely be more credible than a forum thread started by a non-expert.

Google Plumbing

Google frustrates service delivery

I was chatting with my GP recently, and she voiced her frustrations with patients that Google their symptoms and then make an appointment to see her. Almost invariably, Dr Google is wrong. Usually, the patient has typed-in symptoms that frequently give an utterly incorrect diagnosis of multiple possible ailments. She said even more frustrating is that she then spends most of the appointment convincing them Dr Google was wrong.

 She was so happy when I told her as plumbers, we go through the same issues daily. Everyone I know in a service industry with a consumer focus has the same problems and frustrations of being an instant expert thanks to Dr Google or Google Plumbing or Google Electrical.

 We all agree Google is excellent, especially for product searches. But when you are in business, it can also be incredibly frustrating when clients tell you they have Googled the problem and you are wrong. Ultimately, for doctors, plumbers, or electricians, all we can do is diagnose the issues based on the information presented and eliminate possible causes.

Online symptom checkers are almost always wrong

The headline above compares Dr Google to a drunk friend I just had to adapt and use it after I saw it in a column by Tony Shepherd of The Adelaide Advertiser just after discussing Dr Google with my GP. It amused me as the description is perfect – dramatic and unreliable. You can read the entire column by clicking here; it is a great read. The first lines are “Cyberchondriacs, step away from the search engine. Online symptom checkers are almost always wrong and should never replace a real medical professional, writes Tory Shepherd.”

This advice equally applies to plumbing because it can be difficult enough to diagnose plumbing problems when on site, alone on a computer or over the phone. As I continually reiterate, no professional plumber can diagnose issues over the phone or give you an accurate price. There is only one way to diagnose plumbing problems: having a real plumber on-site to investigate. Even then, complex issues become a process of elimination.

From the plumbing and, ultimately, health perspective, the most frightening issue we’ve seen with COVID-19 is all of the online suggestions on DIY installations of bidet seats and douche sprays. For example, Google searches during the “toilet paper crisis” increased tenfold for bidet seats due to multiple social media posts and newspaper articles on alternate toileting devices. But, unfortunately, Google will only give you generalised answers tailored to you as Google tracks you online with artificial intelligence.

Tony Shepherd correctly points out – “Maybe it’s best to think of Google not as a medical professional but as Librarian Google, who holds plenty of information and might be able to help you find it, but might also be miffed at the amount of noise you make so just points you in the general direction of some stuff.”

My favourite lines after that are – “Or Friend Google who, after three champagnes, will tell you everything’s going to be great, but at 2 am starts crying into their whisky about how you’re going to die.”

The lines above describe the daily frustrations many consumer-focused service businesses experience. The old saying about computers of rubbish in, rubbish out is correct. The flawed Google searches of an inexperienced person create multiple issues, as nonsense input into a Google search will guarantee nonsense results.

Google Plumbing is not yet reality

The lines above describe the daily frustrations many consumer-focused service businesses experience. The old saying about computers of rubbish in, rubbish out is correct. The flawed Google searches of an inexperienced person create multiple issues, as nonsense input into a Google search will guarantee nonsense results.

Ultimately, Google is a tool or research assistant that can help you put things together logically or throw a real spanner in the works. But unfortunately, a Google search cannot replace a doctor, electrician, or plumber, no matter how good Google’s artificial intelligence is.

In conclusion, while the internet can be a valuable tool for gathering information about plumbing, it should not be relied upon as the sole source of knowledge. Instead, always seek the advice of a qualified and experienced plumber, like the team at Whywait Plumbing, for accurate and reliable information about your plumbing needs. We’re here to provide you with professional and efficient service, so don’t hesitate to contact us if you have any plumbing issues.

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