by Gary Mays | Nov 28, 2012 | City of Gold Coast, Consumer Issues, DIY Plumbing, Health Issues, Insurance, Plumbing Legislation, Queensland Government, Whywait Plumbing
Here at Whywait Plumbing we have been asked the question why should I use a licensed plumber, what is the difference between a licensed plumber and an unlicensed plumber. Well here in Queensland and for the fact throughout Australia the answer is simple as all plumbers are licensed as are all companies that are plumbing contractors. There is no such occupation listing as an unlicensed plumber. No one other than a licensed plumber can legally undertake work on any part of your water or drainage system.
We all take for granted the clean drinking water when you turn on the tap. We never think twice about the sewer waste that disappears when you flush the toilet. However, these everyday habits are a major concern when clean water does not come out of a tap or sewer waste rushes to the top of the toilet and overflows. These are the moments when you think about hiring a plumber and wonder who can be trusted.
Despite the myriad of handymen who advertise they can do plumbing along with every other skilled trade description the truth is only a skilled, licensed, professional in plumbing services can get the job done in a compliant, legal manner. There are a number of reasons to consider why hiring a licensed plumbing contractor is in best interest of you, your family and your plumbing and drainage system.
- They are at the top of their profession with licences issued by the Queensland Government’s Plumbing Industry Council and Building Services Authority
- Licensed plumbers are familiar with different plumbing problems. Generally, plumbing systems are an integral part of your home. A professional licensed plumber understands this and will approach each installation or repair service with dedicated precision. You want someone who knows the layout of your plumbing system to guarantee the cause of the problem is isolated and fixed. A handyman is an amateur who frequently makes things worse by fixing the wrong part or installing a faulty system.
- Licensed Plumbers receive high level federally legislated training to a standard curriculum at TAFE colleges plus their on job training
- Licensed plumbing professionals have earned this distinctive title because of training and licensing requirements. Hiring a licensed and insured plumbing professional is a guarantee that they can handle any type of plumbing job. This investment is also a guarantee that plumbing professionals want to build their reputation on satisfying customers.
- Licensed Plumbing Professionals have the correct tools and know how to use them.Training is one thing but having the proper tools and equipment to perform plumbing jobs successfully is another. Plumbing tools are not cheap and licensed plumbing contractors understand that investing in the right tools is an investment in getting the job done right.They not only have the right tools, but they also know that using the right ones makes the job easier. You will save on time and labour costs, and they avoid the frustration of doing a poor job. Licensed plumbing contractors are serious about their work and you can be confident that your plumbing needs will be adequately fixed.
- Cheap solutions create expensive repairs as too many people look for ways to save money when an unexpected repair is required. There is nothing wrong with being a good budget manager of your money. However, depending on a cheap, inexpensive fix for a major plumbing problem is not the way to learn that cheaper is not better. Looking for the cheapest route to pay for a plumbing job can lead to more frustrations. Additionally, you will frequently pay more to have Whywait Plumbing remove what was done illegally and reinstall in a legal compliant manner.
- Licensed plumbers will complete the work and not charge more than is necessary. They are the ones who are trained and experienced in unblocking drains and fixing leaking water pipes. When you flush the toilet after their work, you can expect to be satisfied.
- Most licensed plumbing contractors have at least 10 years of professional experience. Some concentrate on one specific plumbing area such as blocked drains. Others may specialise in plumbing maintenance to existing buildings or some companies only undertake new construction.
Always remember whether you need plumbing work for a renovation project or to stop a leaking tap or to clear a blocked drain a licensed plumbing contractor is your only choice.
by Gary Mays | Sep 1, 2012 | City of Gold Coast, Consumer Issues, Plumbing Legislation, Queensland Government
If you have not already received your first water account since the demise of Allconnex on 30 June then you are about to receive it.
Allconnex began effecting ratepayers of Gold Coast and Logan from 1 July 2010 and its demise on 30 June 2012 was cheered by many. I predict the cheering will be short lived especially for Gold Coast ratepayers who are going to be looking at enormous increases in water charges in coming years to pay for infrastructure upgrades. Very simply sewer and water pipes need maintaining, pump stations require upgrading and sewerage treatment plants require upgrading constantly.
Previously all water distribution was run by local councils and in the main they ran efficient and profitable water departments. Gold Coast Water was a world leader in water distribution winning many awards and returning $80,000,000 in profit every year to subsidise rates and other council services. Despite what many people think we have not returned to the previous business model. Now Gold Coast and Logan council’s are the retailers which is the water and waste water service provider only. The profits previously were generated by owning and operating the bulk water supply.
The Queensland Government owns the bulk water supply. For Gold Coast ratepayers this includes the Hinze Dam, Little Nerang Dam and the desalination plant . The Queensland Government sets the wholesale price that council’s pay for water. These costs are then passed on to residential and business customers to pay.
If you look at the water costs for 300 kilolitres of water below, which is the average use for a family, its obvious that Gold Coast water and waste water costs are the most expensive compared to neighbouring council areas.
Remember when your bill arrives this year and in coming years with continual increases do not blame the current Gold Coast city councillors or Queensland government but the eight councillors at Gold Coast City Council in 2011 who ignored the facts and bowed to ill informed pressure groups, voting to leave Allconnex and pay in excess of $60,000,000 to compensate Logan And Redlands councils.
Water & Waste Water Costing Example For Using 300 k/l Of Water
Gold Coast Residential
water connection fee: $201.50
waste water connection fee: $688.88
300k/l @ $3.27 per k/l: $981.00
$1871.38
Gold Coast Non-Residential (Business)
water connection fee 20mm meter: $358.90
waste water connection fee: $688.88
300k/l @ $3.27 per k/l: $981.00
300k/l @ $4.23 calc on 90% wastewater:$1142.10
$3170.88
Tweed Residential
water connection fee: $128.00
300k/l @ $2.05 per k/l: $615.00
$743.00 Tweed Non-Residential (Business)
water connection fee: $128.00
300k/l @ $2.05 per k/l: $615.00
300k/l @ $1.30 per k/l wastewater: $390.00
credit allowance of 180k/l wastewater: -$234.00
$899.00
Scenic Rim Residential
water connection fee: $280.00
waste water connection fee: $500.00
300k/l @ $3.19 per k/l: $957.00
$1737.00
Scenic Rim Non-Residential (Business)
water connection fee 20mm meter $355.56
waste water connection fee: $525.60
300k/l @ $3.20 per k/l: $960.00
$1841.16
Logan
300k/l @ $5.06 per k/l: $1518.00
by Gary Mays | Jun 13, 2012 | City of Gold Coast, Consumer Issues, DIY Plumbing, Health Issues, Insurance, plumbing inspectors, Plumbing Legislation, Queensland Government, Whywait Plumbing
For as long as I can remember, there has been a debate about whether we need council plumbing inspectors. After all, there is no such thing as council building inspectors anymore or electrical or gas inspectors. Plumbers in Queensland are the only licensed trade still legally obligated to have work inspected by the local council plumbing inspector.
In reality, Queensland is the only state in Australia still with council plumbing inspectors. All other states now only have audits of work undertaken which depend on the honesty and integrity of the plumbers lodging the correct paperwork.
With the amendments to the Plumbing and Drainage Act 2002 coming into effect in Queensland in November, I believe we will have the best of all worlds. We will still have council plumbing inspectors, but their role will change to allow them to concentrate on ensuring new buildings are fully compliant, plus undertaking much more audit work.
The most significant improvement will be that much of the work on existing buildings will become notifiable, meaning that it can be undertaken without a council permit or inspection. This will reduce red tape and fees dramatically, plus speed up the ability of work being launched, as there will be no waiting of 2-4 weeks for applications to be processed and approved.
Of course, these improvements will only benefit plumbing companies that already obey the law and ensure they undertake work in a compliant manner. It will make no difference to those plumbers who have refused to comply with the law and lodge no paperwork. Likewise, it will make no difference to those without plumbing licenses who undertake plumbing work.
In recent years I have undertaken projects in Asia based in Singapore, where we have an office specialising in advanced hot water systems and sustainability products such as waterless urinals. Having returned from Singapore this week, I am reminded why we need plumbing inspectors because there is no sense in having world class laws and regulations when there are no audits or inspections of the work to ensure the plumbing systems are compliant.
Above is a photo of a 25-litre hot water service installation in a bathroom in an apartment worth around $1.75 million in downtown Singapore. This would have been installed as part of the building construction and is impossible to maintain without completely disconnecting as the element and thermostat face into the wall. Even more concerning is that the relief valve does not discharge into a tundish but onto the floor.
This scenario is not unusual in Singapore, as there are no plumbing inspections. Although similar to Australia, buildings are constructed to a cost, not to a standard but at least in Queensland, with council plumbing inspectors undertaking inspections at all stages of a building’s construction, building owners can be assured that the plumbing and drainage installations are compliant and of a high standard.
On the Gold Coast, it is to be hoped that the GCCC plumbing inspectors embrace the reforms and improve their track record for “interpretations” of both the legislation and the Australian standards.
Ultimately local council plumbing inspectors are a critical part of the system in protecting public health and safety, and a well-run council plumbing inspectors department benefits the community as a whole.
by Gary Mays | May 26, 2012 | City of Gold Coast, Consumer Issues, Gold Coast City Council Plumbing Inspector, Gold Coast plumbers, Gold Coast Plumbing, Health Issues, Hot Water Heat Pump, Hot Water Solar, Hot Water Temperature, Hot water tempering valve, licensed plumber, plumbing inspectors, Plumbing Legislation
Gold Coast homeowners are increasingly subjected to allegedly “free compliance audits” by Gold Coast City Council plumbing inspectors. To justify their jobs in a depressed market with almost nil construction activity, Gold Coast City Council plumbing inspectors act like desperate door-to-door salesmen knocking on the doors of homeowners who have upgraded hot water systems. There is no legislative requirement for these audits to occur, and the homeowner does not need to allow them to enter their home.
To fill in time and justify their jobs, Gold Coast City Council plumbing inspectors are undertaking “audits” that are not requested and are unannounced. The plumbing inspectors are knocking on the door and stating they are there to inspect the hot water service. Legally they can assess the work if invited to do so by you. No Gold Coast plumber is asking them to evaluate the work, as none of us sees any value in doing so. Neither Gold Coast City Council nor its plumbing inspectors take any risk or responsibility, so their inspection is of no real value except to justify their jobs.
If Gold Coast City Council plumbing inspectors arrive unannounced at your door, he has no right of entry. He may request access by your invitation to inspect work that pertains to the form 4 plumbing contractors are legally obliged to lodge, but that is the absolute limit. If you refuse him entry, then he must immediately depart.
Unfortunately, the plumbing inspectors are loose with the truth and make out that they are legally obligated to undertake this audit. They do not inform homeowners that it is optional and not a legislative requirement.
The individual plumbing inspectors are not to blame for these events but are forced to do so as they work in an appalling atmosphere at Gold Coast City Council. It has been common knowledge within the plumbing industry for many years that the Gold Coast City Council plumbing inspectors are a deeply troubled organisation with bullying, abuse of power, nepotism, cronyism and double standards a daily occurrence.
Several clients of Whywait Plumbing that have received these unexpected visits were shocked when we phoned to say their hot water service we installed six months ago has had a defect notice issued. In every instant, as long as Whywait Plumbing receives the defect notice, we undertake the “repairs”, which invariably are that the tempering valve legally required to deliver hot water at 50 degrees is over temperature. To date, every home we have returned to is between 1-3 degrees over temperature. To see more information on the requirements of tempering valves and your obligations, click here.
Many of our clients have told us that they do not want the plumbing inspectors returning to their homes to re-audit. This we have conveyed via email to Gold Coast City Council plumbing inspectors on behalf of our clients. As a result, we had a phone call from the Gold Coast City Council Plumbing & Drainage Supervisor, Brian Till, recently, who informed us we should be encouraging our clients to have the re-audit undertaken; otherwise, we will remain responsible for the defects despite our notifying Gold Coast City Council that rectification work has been conducted.
Furthermore, Brian Till advised that the property will have registered against the title that there are outstanding plumbing defects which can have severe financial repercussions if you wish to sell your home.
If you get an unexpected knock on the door from a Gold Coast City Council plumbing inspector, we recommend you decline to allow them entry to your home. However, declining access does not affect you as they walk away, and the file is closed.
However, suppose you have had a defect notice issued. In that case, we recommend allowing a re-audit at a time that is suitable for you to ensure no defects are registered against your property. If you desire, we will attend at no cost to reassure you and ensure that due process is complied with.
by Gary Mays | May 21, 2012 | bathroom renovation, bathroom renovation cost, bathroom renovation regret, Bathrooms, City of Gold Coast, Consumer Issues, Plumbing Renovation, Sustainable Plumbing, Whywait Plumbing
Updating a bathroom is a great way to add value to your home. A well-designed, modern bathroom can make your home more attractive to potential buyers and increase the overall value of your property. But just how much value can a bathroom renovation add to your home? According to recent studies, bathroom renovations can add more value to your home than any other type of room renovation. This is because a bathroom is one of the most essential rooms in a house, and a well-designed, modern bathroom can make a big difference in how potential buyers view your home.
Spending money to create a stylish, modern bathroom will increase the value of your home more than spending the equivalent amount of money anywhere else in your home. For example, if you want to sell your home, the $20000 spent with Whywait Plumbing to revive your bathroom will increase buyer interest and your asking price. However, if renovated correctly, you can expect to get twice as much back as you’ve invested. The increase in value is frequently two to three times that of spending comparable sums on bedrooms or lounge rooms.
When planning a bathroom renovation, it’s essential to keep in mind the latest trends and design elements that are popular in the current market. This can include features like walk-in showers, double vanities, and heated flooring.
It’s also important to consider your home’s overall style and aesthetic when planning a bathroom renovation. This can help ensure that the new bathroom fits in seamlessly with the rest of your home and adds value in a way that is consistent with the style and design of your property.
Bathroom renovations do not have to take weeks or cost tens of thousands of dollars. Frequently all that is required is new taps, a fresh coat of paint and a well-placed new mirror to open a bathroom up.
You should know that any renovation work will put your bathroom out of action for a few days requiring alternative bathroom arrangements. However, if you have some basic decorating skills, then it is something you can manage yourself, as you can save a great deal of money by undertaking your own redecorating.
Despite what the nice man at Bunnings may tell you, be aware that you are required by law to hire qualified contractors for some tasks. This is mainly for plumbing and electrical functions, as you can undertake painting and tiling yourself if you feel competent.
Updating to a completely renovated, modern, stylish bathroom is the ultimate solution. In reality, it is expensive as it requires stripping back the bathroom to bare concrete floors and stripping the wall linings. If budget is not an issue and you have a second bathroom to use while undertaking the renovations, then it is the way to proceed, as the end result is a brand-new bathroom.
But if you’re willing to learn about what is available, do the decorating yourself and how things work, you can save thousands of dollars using a few simple ideas to add depth and dimension to an existing bathroom. Four inexpensive yet straightforward ideas are:
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Upgrading the taps, spouts, and other fittings, such as towel rails in your bathroom, can significantly affect how your bathroom looks. Moving from outdated accessories to modern, sleek designs will give your bathroom as much of a facelift as replacing the bath, shower and vanity in many instants.
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Rethink your lighting, as most bathrooms only use a single light source, which radiates from the middle of the ceiling. Installing several light fittings as mood lighting in various key points will give your bathroom an entirely different feel. You can also change how the lighting works by adding mirrors to reflect the existing light at different angles, which opens up darker corners.
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Changing the colour scheme in your bathroom can turn it into a whole new bathroom. How much it costs to do so will depend on how radically you want to change things. A new shade of paint is an advantageous and relatively inexpensive way to recolour your bathroom compared with retiling. Upgrading your shower doors and adding a feature wall of tiles will work well with new colours to create a fresh feel.
Simple bathroom renovations, provided that you approach them from the right direction and manage it properly, do not need to involve any stress and can be tremendously rewarding financially and personally. The key to a stress-free bathroom renovation is to know what is required and to have a clear idea of what you want before you begin.
Overall, bathroom renovations are a great way to add value to your home and make it more attractive to potential buyers. With the right design elements and attention to detail, a bathroom renovation can be a smart investment that pays off in the long run.
by Gary Mays | Apr 17, 2012 | City of Gold Coast, Consumer Issues, Gold Coast Plumbing, Insurance, Marketing, Plumber Brisbane, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Maintenance, Whywait Plumbing
Credit card payments to pay accounts is now the most common method of payment our clients use to pay for the plumbing services we provide at Whywait Plumbing. Yes we accept the following credit cards:
- American Express
- MasterCard
- Visa
And NO we don’t charge you any form of surcharge.
Unlike many companies Whywait Plumbing do not charge you a surcharge on credit card payments
From our perspective the fees the bank charges us to accept a credit card are negligible, with the benefits of same day payment far outweighing the bank fees.
This policy is unlikely to change as we continually see other companies charging excessively their own clients to make payment via a credit card. It is increasingly the norm with businesses that charge a surcharge for using a credit card to charge double what the bank charges them. This is disguised as administrative fees that would be incurred whether you pay by credit card, cash or cheque. Far too many companies are making additional profit from their own clients using a credit card.
At Whywait Plumbing we bank with Bendigo Bank and the fees they charge us for processing Visa and MasterCard is 0.72%. Unlike other banks Bendigo Bank deposit credit card payments into our bank account same day. With American Express it is slightly different as we have to pay 1.8% and it can take up to 48 hours for the money to be deposited into our bank account.
Put simply the installation of a toilet suite for a service partner costs $758.02 and if they pay by Visa or MasterCard the cost to us is $5.46. Even if they pay by American Express the cost is still $13.64. Either way you look at it those fees are much less than the administrative cost of sending out an invoice, then waiting for payment to arrive.
At Whywait Plumbing we guarantee we will never charge clients for the convenience of using a credit card to pay. We urge you to challenge the validity of businesses that frequently charge you 3-5% for using a credit card when it is highly unlikely they are paying anything like that to their bank.
