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How much does a burst pipe add to your Gold Coast water bill?

How much does a burst pipe add to your Gold Coast water bill?

Your Gold Coast water bill issued by the City of Gold Coast as a Water and Sewerage Rate Notice arrives every three months. Currently, every water meter is manually read every three months, with your Gold Coast water bill coming soon after. The cost of Gold Coast water is set every year as part of the budget process with the detailed current water pricing for 2021-22 available from Gold Coast Water.

What are the costs of your Gold Coast water bill?

For most homeowners who use around the average daily water usage of 451 litres, the highest costs in the quarterly Gold Coast water bill are their sewerage and water access service charges. If you look closely at your water bill, you can see that you have the following access charges:

Residential Charges Cost
Sewerage access charge per quarter

$181.03

Water access charge per quarter

$53.02

Total Access Charges per Quarter

$234.05

The usage charges per kilolitre as measured by your water meter are made up of council charges and Queensland Government charges as below:

Residential Charges Cost

City of Gold Coast water per kilolitre

$1.117

Queensland Government water per kilolitre

$3.231

Total Cost of Water per Kilolitre

$4.348

In reality, even if you did not use one drop of water, you would still pay for water and sewerage access service charges of $234.05 every quarter or $936.20 every year.

Our experience is that the average water use of 451 litres or 0.451kL per property shown on Gold Coast water bills is not an accurate guide to your water use.

Most homes with more than one occupant will use 1-2 kL every day. However, remember your water usage will vary every day based on the number of occupants at home each day and their water use behaviours. That is why we recommend you read your water meter weekly, as that will give you a better guide about your average consumption and alert you to a potential water leak.

The actual cost of water dripping from a tap

What will cause your water usage charges to blow out is having leaking water that you are unaware of. Leaking taps and toilets are frequently overlooked and put off to another day. A dripping tap that drips one drop every second will use 40 litres of water a day. The reality is that it becomes 280 litres a week and then 1214 litres a month, and then 14560 litres a year. This is all water charged for on your Gold Coast water bill that you never utilised for any practical purpose.

If we translate the litres wasted to the cost of water, then the numbers become real very quickly.

Cost of a Dripping Tap at 1 drip per second Residential Cost at $4.348 per kL or 1000 litres Business Cost at $8.909 per kL or 1000 litres

1.66 litres per hour

$0.007

$0.015

40 litres per day

$0.174

$0.356

280 litres per week

$1.217

$2.495

1214 litres per month

$5.278

$10.816

14560 litres per year

$63.307

$129.715

The actual cost of a leaking underground water main

You can visually see a dripping tap or running toilet, but the real killer to your Gold Coast water bill is your underground water main pipe leaking. For residential users, these are usually leaking polypipe water mains that were never installed correctly when the house was built. Only occasionally is a water leak apparent and bubbling to the ground. Most of the time, they are a silent Gold Coast water bill killer leaking 24/7 undetected.

There is no accurate average for any leaking water main supply pipe because it depends on the type of break in the pipe, what the pipe size is and what the incoming water pressure is.

Recently we had a client with a small leak where we have 24/7 electronic water monitoring installed that is leaking on average of 45 litres per hour, so we use that as a basis for what leaking water main will cost on a Gold Coast water bill.

Cost of a leaking underground water main at 45 litres per hour Residential Cost at $4.348 per kL or 1000 litres Business Cost at $8.909 per kL or 1000 litres
45 litres per hour

$0.196

$0.401

1080 litres per day

$4.696

$9.622

7560 litres per week

$32.87

$67.352

33480 litres per month

$145.57

$298.731

401760 litres per year

$1746.85

$3579.280

A water leak at 45 litres per minute is only a relatively small leak in larger pipes. It is unlikely to show up as bubbling at the ground unless it is directly under the grass in a shallow trench. Even looking at your water meter, it will not be evident unless you are testing your water use at the meter by checking for a water leak.

How much does a leak cost per litre?

We have always recommended that you test your water usage through your water meter every month. By having comparable figures, you will soon ascertain whether you have a leaking pipe.

We have always recommended that you install an AquaTrip water leak detection system after your water meter. An AquaTrip Water Leak detection system with an integrated automatic shutoff valve supplied and installed by Whywait Plumbing is a permanently installed leak detection protection system that quietly protects against leaks 24/7. It is a one time only insurance payment.

With our modern leak detection methods, it’s an easier task to locate a leak. However, unless you have an AquaTrip installed or use our 24/7 water monitoring service, you will still pay for a large amount of lost water before you become aware of the water leak.

If you think you have a water leak contact us because every litre that you lose is costing you $0.004348 for residential properties or $0.008909 for businesses on your Gold Coast water bill. If you naively feel that is inconsequential, we have just rectified a leak for a commercial business client in a 50mm underground polypipe water main that was leaking 106 kL every day, which is 106000 litres every 24 hours. This leak cost $944.354 every day.

Is bacteria & mould in your showerhead making you sick?

Is bacteria & mould in your showerhead making you sick?

The wet and warm environment of your showerhead is a prime real estate for germs, bacteria & mould

Cleaning your showerhead is a crucial household chore. Bacteria in your showerhead is a reality. Your showerhead is prime real estate for sediment build-up from fine particles in the water, bacteria and mould.

You no doubt think that stepping into your shower will wash away dirt and germs in the showerhead. However, studies from the University of Colorado, NYU Langone Medical Center and Manchester University have concluded that bacteria thrive inside and outside showerheads. Furthermore, they have found showerheads have the potential to harbour more bacteria than your toilet.

 We live surrounded by bacteria, some being beneficial, some being harmless, and a few are potentially lethal. These potentially lethal bacteria in a showerhead may cause lung infections, yet few of us consider the implications of bacteria in your showerhead.

Mycobacteria are found in abundance in showerheads

All the studies concluded that bacteria in your showerhead is real. These bacteria can cause illness and they live in our showerheads. Therefore, it’s important to understand how people can be exposed to them.

The most likely cause of lung infection that you can get from a showerhead is mycobacteria.

Mycobacteria is a bacteria distantly related to bacteria that cause tuberculosis and leprosy. It is part of rapidly growing mycobacteria and is typically found in water, soil, and dust.

Dr Marc Siegel, a professor of medicine at NYU Langone Medical Center in New York City, confirmed that bacteria grow in moist wet places like showerheads. “This is a reminder to clean your showerhead, which nobody does,” he said, though “most of us are likely to tolerate mycobacteria and not get sick from it.”

Bacteria in showerheads won’t cause an outbreak of lung infections. However, Dr Siegal suggested people who are run down or who have a compromised immune system or a chronic condition may be vulnerable. Dr Siegal said bacteria also live on your toothbrush and in your basin, and on any moist surface to put it in perspective,

Dr Siegel recommends cleaning your showerhead every week or two with a disinfectant that contains ammonia to be sure you kill all the germs nesting there. “Add your showerhead to the list of things in the bathroom that need cleaning,” he said.

What is mycobacteria bacteria in your showerhead?

As Dr Siegal pointed out, you are unlikely to get sick with mycobacteria. Infections with atypical mycobacteria in Australia occur at a rate of 1.8 cases per 100,000 population.

In Queensland, all cases of mycobacterial infection are notifiable under the Queensland Public Health Act.

The Australian Government Department of Health undertook the last national survey on mycobacteria in 2000. The main sites of infection are identified in the respiratory tract, soft tissue, pulmonary and lymphatics. 

To read the mycobacteria survey for consumers, click here.

 

Bacteria that could be found in your showerhead

Manchester University has conducted studies into the condition of the inside of showerheads. There were multiple bacteria and fungi found in the showerheads that they tested which were:

The solution is to clean your showerhead regularly

As Dr Siegal recommended, you should regularly clean your showerhead, which doesn’t mean just the parts you can see. While infection rates are low, it makes sense to keep your showerhead clean – particularly if you have recently been ill, or are run down or are more prone to infection due to a compromised immune system.

Cleaning your showerhead means removing it from its arm or hose and then dismantling it to clean both inside and out to remove any scale, debris or bacteria that potentially is lurking unseen inside the showerhead itself.

Few of us have ever contemplated the simple act of jumping into the shower in the morning to wake you up or to leave you feeling relaxed and fresh last thing at night before getting into bed is potentially a health risk.

Should you replace your showerhead regularly?

According to some “experts”, Bacteria in your showerhead is so much of a risk you should replace your showerhead every six months.

This is pointless as good quality showerheads that are cleaned and maintained will last ten years plus. Imagine the cost of having new showerheads installed every six months, especially if you have three bathrooms, all with showers.

The range of modern showerheads available is extensive with most of the quality brands from manufacturers coming with full 2-5 year warranties.

In South-East Queensland, we don’t have hard water that destroys plumbing fixtures. This means cleaning your showerhead regularly is all that is required.

How to Safely Clean Your Showerhead

Bacteria in your showerhead is controllable by cleaning a showerhead properly. Despite the urban myths you hear, bleach will not clean your showerhead.

The reality is, as the research clearly indicates that keeping your showerhead clean could mean the difference between good health and bad health, so reduce the potential risk and keep your showerhead clean with this simple method.

Contrary to popular belief, bleach is not the most effective cleaner for showerheads. Here’s a simple and effective method to keep your showerhead clean and reduce health risks:

  1. Disassemble and Soak: Remove the showerhead from its arm or hose and dismantle it. Soak the parts in a vinegar solution to break down scale and debris.
  2. Scrub and Rinse: Use a soft brush to scrub the components thoroughly after soaking. Rinse with warm water.
  3. Reassemble and Test: Once everything is clean, reassemble your showerhead and run water through it to clear any residual cleaning solution.

Dr Marc Siegel, a professor of medicine, recommends cleaning your showerhead every one to two weeks, especially using disinfectants that contain ammonia to ensure all germs are eradicated.

Bacteria in Your Showerhead is A Controllable Risk Easily Managed

Understanding the potential risks associated with unclean showerheads and taking proactive steps to mitigate these risks can help ensure that your daily shower is as healthy and refreshing as intended. Keep your shower clean and enjoy the peace of mind that comes with knowing you’re taking care of your health and safety.

Gold Coast mould prevention
Your plumbing hates you! All homeowners find this out eventually

Your plumbing hates you! All homeowners find this out eventually

Your plumbing hates you! It’s a fact.

Your plumbing hates you because you show no respect for your plumbing systems. You routinely do hideously disgusting things to it, with it and into it.

You routinely ignore the needs of your plumbing systems to be given some tender loving care. You just assume your plumbing will always work for you as you desire.

Your plumbing literally sees you at your worst. As a consequence, it’s always plotting revenge on you. Those gurgling sounds you sometimes hear when you flush the toilet is your plumbing waiting for the right moment to strike back in revenge.

The favourite time for your plumbing to strike back with a lethal attack is at Christmas or Easter when plumbers are scarce and have to charge expensive call-out rates.

That gurgling sound you hear when you flush the toilet is liquid evil

The most mistreated plumbing fixtures in any home are the toilet and kitchen sink. The toilet is the most abused plumbing fixture as it’s considered a receptacle to dispose of anything and everything.

Describing gurgling sounds as liquid evil is a perfect description. The photo below illustrates perfectly why paper towels should not be thrown into the toilet.

Paper towels as you can see are not designed to be flushed down a toilet. Paper towels are not designed to enter your sewer drains. If you choose to flush paper towels into your toilet the photo below perfectly illustrates why your plumbing hates you.
As you can see the plumbing systems had the ultimate revenge for the lack of respect. In this instant, the paper towels work their way through to the manhole and blocked the entire sewer drainage system.

The paper towels will frequently block your toilet pan but they can flush through into the sewer drain where they will slowly go down the drain until they jam against a junction or a point where flow is restricted such as in a manhole.

From there on the whole plumbing system will grind to a halt as the water from every drainage point in your house fills up the sewer drains.

Foreign objects that cause a blocked toilet are flushable wipes, paper towels, facial tissues, cotton tips, Q-tips, cotton buds, ear cleaners, hair removal wax strips, cotton balls, pantie liners, sanitary napkins and our old favourite of children’s toys.

Gurgling drains don’t clear themselves ever!

If your main sewer drains block, it doesn’t take long for your homes toilets and internal drains to begin to back up.

Hopefully, your overflow relief gully works correctly, and the sewage overflows into your garden rather than inside your house. Either way, it’s messy and yucky having to clean up sewage that has overflowed.

Blocked drains, whether backed up or overflowing, are not only inconvenient but can also pose a risk to your health.

Gurgling drains, smelly drains or slow draining sinks are all signs that your blocked drains need urgent attention.

Plumbing problems are confronting

Solving plumbing problems can be a challenge for us as plumbers and you as a client. The reality is solving plumbing problems takes time, patience and, above all, experience.

Google searches do not make you into an instant plumber. In our experience, a Google diagnosis is generally wrong.

Regretfully many people associate plumbers with unpleasant events that they have experienced with their plumbing, such as a burst pipe or overflowing sewage that flooded their house.

Due to the emergency type situations that most people call a plumber out for, there are numerous misconceptions about what a plumber can do and cannot do quickly. In too many circumstances, this is aligned to the cost rather than the outcome which seldom solves the problem.

Your plumbing hates you since you have a lot of plumbing infrastructure 

Bear in mind you have considerable plumbing infrastructure that is out of sight and consequently out of mind. That is until it stops functioning.

The reality is 90% of your plumbing infrastructure is concealed in walls, under your floor, in your roof space or underground outside.

Below the photo of sewer drains, we installed at Southport Sharks illustrates what we face as plumbers when diagnosing your plumbing problems.

The sewer drains inside your house under the floor once installed are inaccessible as they are covered by concrete. To repair the drains is a significant cost in just accessing them coupled with rectification and then replacing the concrete.

sewer drains at Southport Sharks installed by Whywait Plumbing illustrate why your plumbing hates you
Maintaining your plumbing infrastructure is an investment. In our experience, most unforeseen problems with your plumbing originate from when your home was originally constructed. As I’ve said many times these days, in reality, all buildings are constructed to a cost, not to the legal, regulatory standards of the National Construction Code (NCC) administered by the Australian Building Codes Board (ABCB).

The photo below illustrates how much work we have undertaken to repair broken sewer drains under your concrete floor. In this instance the work required was:

  • locate by CCTV drain camera the exact location of the broken pipes
  • cut the concrete slab with a quick-cut demolition saw
  • remove the slabs of concrete and dispose of off-site
  • excavate by hand to expose the sewer drain pipes
  • cut and remove the broken and crushed sections of the PVC sewer drain
  • install new PVC pipes with flexible joints
  • test the drain to ensure there were no leaks and it was fully functional
  • backfill and compact the excavation
  • drill into the concrete slab to install reinforcing steel to tie the replacement concrete to the existing slab
  • install a replacement concrete slab
your plumbing hates you until Whywait Plumbing repair the drain

Concealed plumbing infrastructure will always be expensive to repair

We understand how you can feel that your plumbing hates you when we have to undertake major work to repair plumbing infrastructure that is concealed in walls or under your concrete floor.

From our perspective, we know we are delivering bad news that you don’t want to hear. The frustrating thing is that you frequently don’t see all the work that goes into repairing a broken sewer drain as by the time we are finished there is literally nothing to see. The video below illustrates perfectly the repairs we undertook on a drain under a 50 year old stone wall and when completed you would never have known we had been there.

Proactive prevention is preferable to a reactive emergency

There will always be unplanned plumbing emergencies that you can never foresee. That is a simple fact of life.

But proactive preventative maintenance can eliminate the majority of potential plumbing emergencies.

This is why we recommend our Service Partner Plan© to all our clients. The annual audit is focused on locating potential problems before they occur.

Enquire today how you can simply be signed up to get extra benefits and service advantages in managing your properties plumbing, drainage, roofing and gas infrastructure.

service partner plan from Whywait Plumbing
Whywait Plumbing are Master Plumbers
North Gold Coast Seahawks Basketball Gets a Major Boost with Whywait Plumbing Sponsorship

North Gold Coast Seahawks Basketball Gets a Major Boost with Whywait Plumbing Sponsorship

Whywait Plumbing Proudly Announces Sponsorship of North Gold Coast Seahawks Basketball

Gary Mays, the Executive Director and founder of Whywait Plumbing, is excited to share our incredible new partnership: We are proud sponsors of North Gold Coast Seahawks Basketball! This sponsorship highlights our dedication to championing local initiatives and nurturing community spirit.

Strengthening Community Ties

At Whywait Plumbing, we are committed to positively engaging with the communities we serve. Our partnership with North Gold Coast Seahawks Basketball perfectly aligns with our mission, blending our dedication to community service with the vibrant world of sports.

Supporting Local Sports

Our sponsorship is integral to supporting North Gold Coast Seahawks Basketball in numerous ways. It enables us to enhance training programs, upgrade facilities, and expand our community outreach. We firmly believe in the unifying power of sports and take immense pride in our contribution towards the development of local athletes.

Looking Forward With North Gold Coast Seahawks Basketball

We are thrilled about the potential this partnership holds for North Gold Coast Seahawks Basketball and the broader community. Witnessing the team’s extraordinary achievements and knowing that our unwavering support stands firmly behind them every step of the way is truly inspiring.

We invite you to join us in rallying behind the North Gold Coast Seahawks Basketball team this season. Let us all embrace the exhilaration and community spirit that this sponsorship brings, as we encourage our valued customers and community members to actively participate.

A heartfelt thank you goes out to North Gold Coast Seahawks Basketball for embracing us as part of your family. Here’s to a future filled with triumphs and shared success!

Stay connected with us to stay updated on our community initiatives and to discover more about how Whywait Plumbing continues to surpass expectations in service excellence and community support.

Free Plumbing Quotes

Free Plumbing Quotes

Would you go to work for free?

Whywait Plumbing DOES NOT provide free plumbing quotes or estimates, ever. We have never never done so on any service or maintenance plumbing works.

Yes, we will provide free plumbing quotes if you email us or deliver a set of design drawings, such as hydraulic or architectural plans to our office.

If we have to attend on-site at your home or business premises, there are significant costs involved for us. That is why we charge you a diagnostic fee.

Businesses that advertise that they undertake free quotes or devalue their time and their expertise. I guarantee you will pay for their time, hidden somewhere in their charges because, as the saying goes, there is no such thing as a free lunch.

Think about it: “Would you go to work for free?”

In our experience the people who want free plumbing quotes are…

We learned long ago that offering free plumbing quotes or estimates wastes our time, money and company resources.

In our experience, people who call Whywait Plumbing asking for free plumbing quotes or expecting us to come to the site and solve their problems obligation-free fall into the following categories:

  • Dreamers who are toying with some vague idea of a plumbing installation, such as a third bathroom or outdoor kitchen, want us to design it all and solve all the problems but have little intention of using our services.
  • Price checkers who want us to give them a comparison price in the hope we come up with a cheaper alternative to undertake the work.
  • Time-wasting people who have a significant plumbing issue, such as flooding in their backyard in heavy rainfall, who want us to investigate and solve the problems and are insistent on picking our brains, getting all the information off us so they can then do it themselves or get a handyman to do it.
  • The DIY homeowner who wants to pick our brain so he can run to Bunnings and be a weekend warrior playing at being a plumber.

Without profit, any business is just an expensive hobby

We learnt at Whywait a long ago to accept that we cannot compete with competitors who devalue their plumbing licenses by racing to the bottom with clients who are only interested in PRICE, being:

  • a cheap price,
  • a less expensive than fair price that an alleged competitor has quoted over the phone,
  • an entirely unreasonably and pathetically inadequate price that does not even cover the plumbers’ wages.

As the owner of Whywait Plumbing, I was lucky enough to learn long ago that we always had to know our numbers. This required us to review our budgets regularly and know where our break-even cost was. This knowledge empowered us so we knew when to say NO.

These simple lessons ensure that we don’t waiver from our commitment to providing outstanding customer service from well-trained and professional plumbers who stand behind their work.

As I said previously, there is no such thing as a free lunch because Whywait Plumbing Pty Ltd is a business that is legally obligated to generate profits.

I reiterate that: “Without profit, any business is just an expensive hobby.”

 

Its 99.9% certain that Plumbers don’t have Supermans X-ray Vision
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