COVID-19 Update as Whywait Plumbing Remains Open

COVID-19 Update as Whywait Plumbing Remains Open

Despite everything that is happening with the Coronavirus / COVID-19 pandemic emergency as your local Gold Coast Plumber Whywait Plumbing will continue to be available 24/7 to service your plumbing, drainage and gas needs. The current Queensland Government health directives advise that the plumbing industry is an essential service. This means our plumbers are exempt from the two-person rule when entering homes or private premises provided the appropriate social distancing and hygiene requirements are adhered to. 

To ensure the safety of our clients, staff and the general public we are making changes to the way we serve our clients. This ensures we can still attend to your problems while focusing on making the correct choices to keep everyone safe.

Read the information below which details out everything you need to know how Whywait Plumbing will ensure your critical plumbing infrastructure remains fully functioning.

Whywait is still here for you 24/7

Whywait Plumbing Services has been trusted by thousands of Gold Coast homeowners, landlords and business owners since 1976 to maintain their plumbing, drainage and gas infrastructure. We believe that now more than ever we need to be there for you 24/7.

As your trusted Gold Coast Plumber we guarantee to continue to be available to keep you safe and ensure your plumbing is functioning to the highest standards.

We assure you we have increased our precautionary measures to protect you and minimise any risk of spreading COVID-19. We continue to adhere to all advice from the official Australian Government health website and are monitoring the situation to ensure we take all practical steps to protect our clients and staff.

Working with Whywait Plumbing during COVID-19

Increased hygiene practice

Whywait Plumbing Services use Aquatemp Hand Sanitiser & Disinfectant In accordance with the advice provided by the Australian Government and the Master Plumbers & Mechanical Services Association of Australia (MPMSAA), we have implemented additional policies and hygiene practices to protect you and our plumbers.

  • we are continually ensuring our plumbers are fit and healthy and we are taking all precautions to ensure their health and safety
  • we are following the latest advisories from the Australian Government and MPMSAA
  • we are following social distancing requirements
  • we are not shaking hands
  • our plumbers are wearing disposable gloves and are disposing of them when they have completed their work for you
  • our plumbers are equipped with Enzyme Wizard cleaning products to wipe down tool, equipment and work areas while undertaking your work
  • our cleaners are equipped with Aquatemp Hand Sanitiser & Disinfectant to keep their hands clean at all times
  • our company vehicles are kept clean at all times with Aquatemp Surface Sanitiser & Disinfectant cleaning product

What to expect when you call us to book a job

It is now our policy when booking all jobs that you provide us credit card details to secure the booking because as recommended by the Government, we ask that you make a pre-payment over the phone so that no physical exchange of money has to occur. If you can only pay with cash we will be handling all transactions using gloves and practising social distancing.

We will now ask you a number of health-related questions when you call us to keep everyone safe which may include:

  • Have you, or anyone in your household tested positive for COVID-19, or are awaiting test results?
  • Do you fall into a category where you are self-isolating for COVID-19?
  • Do you, or anyone living in your household have any flu-like symptoms, a fever, cough, or shortness of breath?

Depending on the answers you provided, we will discuss with you on the best way forward to support solving your plumbing problems.

After we have booked your job if you start to develop flu-like symptoms such as coughing, sneezing, fever or shortness of breath, please call us immediately on (07) 5580 4311 so we can help to manage your appointment.

What to expect when a Whywait employee is at your home or business

Upon arrival, our plumbers may be asking the same health questions asked at the time of your booking. This is to ensure your circumstances have not changed. Plus we guarantee they will be following our increased hygiene practices.

While undertaking any work, they will inform you exactly what they will do before they start and will clean all surfaces they touch with Enzyme Wizard cleaning products.

Thank you for your ongoing support and your understanding

You can be certain that we have your best interest in mind during these uncertain times and we are endeavouring to continue to provide the great service that Whywait Plumbing is renowned for as your Gold Coast Plumber.

Why Are Drain Flies Coming Out Of Bathroom Drains?

Why Are Drain Flies Coming Out Of Bathroom Drains?

Recently here at Whywait Plumbing, we have had several calls from clients who are concerned they are about to be overrun by small drain flies in their bathroom. Generally, the concern is that they are in large numbers, and no matter what is done to kill them they continue to multiply as there is always more the next day.

Cleaning Your Drains Doesn’t Get Rid Of Drain Flies!

Many clients had cleaned the bathroom until it could be cleaned no more. So by process of elimination, they had decided that they were coming out of one of the drains in the bathroom. Frustratingly no matter how often some clients sat and observed the drains they never saw any of the drain flies emerging from the drain in the shower or basin or the floor waste. Many clients describe them as lazy flies as they just accumulate on the bathroom walls and seldom fly.

What most people observed was the drain flies flying were mainly sitting on the walls or ceiling in the bathroom. We can confirm that what everyone was experiencing is what is commonly known as drain flies or bathroom flies emerging from the floor waste drain where they breed.

What Do Drain Flies Look Like

what do drain flies look like before being eliminated by Whywait Plumbing Services

A typical looking drain fly on a bathroom wall

Drain flies are dark grey flies and are 2mm – 4mm in length with hairy moth-like wings. They have a jerky flight as they are weak fliers and usually are found close to the floor waste drain or other areas of origin such as shower or bath wastes. This is why they seldom stray outside the bathroom. In most cases, they are breeding in the bathroom floor waste trap.

Drain flies do not bite and are not known to transmit disease of any sort. They do not damage clothes or linen and are considered to be more of unsightly nuisance value in your home.

The adult drain flies and larvae can be controlled by eliminating or reducing breeding sites. If the infestation is minor, the pouring of bleach into the floor trap will usually work in killing them. However, if that does not solve the problem, then you will need to kill them by thoroughly cleaning the drain lines and or sealing of the floor trap.

The reason that they continually seem to be in large numbers despite always killing them is that eggs hatch in 32 to 48 hours when the temperature is above 20 degrees. The larvae mature in 9 to12 days and feed on the decaying organic matter that accumulates in the floor waste trap. The life cycle of drain flies is 1-3 weeks. Adults drain flies live about two weeks, with old ones dying and new ones emerging. They feed on the wastewater in the floor waste trap. During the day the adults rest in shaded areas such as under the basin or on walls near plumbing fixtures and the sides of showers and baths. Most activity occurs during the evening when the flies are seen hovering about.

Septic Tanks Breeders

If you are on acreage and have septic tanks or treatment plant, they may breed in large numbers in and around the tanks. Drain flies then may be carried by prevailing wind to nearby homes up to 3 kilometres away. Adult drain flies are small enough to pass through ordinary window insect mesh screens.

Thorough Cleaning of Drain and Traps

It is the experience of Whywait Plumbing that cleaning of the drains from the basin, shower and bath that discharge into the floor trap is only part of the answer. It is also beneficial to clean the floor waste trap and grate thoroughly. We recommend cleaning the whole area with No-Rinse Floor Cleaner, Sanitiser & Disinfectant, which will clean and disinfect the floor and drain.  We don’t recommend the need to continually pour chemical such as bleach down the drain as it is washed away as soon as you use any water in the basin or shower fixtures.

Drain Pro eliminates drain flies installed by Whywait Plumbing ServicesDrain PRO™ – The Drain Fly Solution

In 2010 Gary and Michele Mays the owners of Whywait Plumbing Services went through this entire experience of drain flies invading their ensuite bathroom. Gary Mays installed a Drain PRO™ unit into the floor waste which prevents not only drain flies but also bacteria, odours and insects from exiting through the drain into the bathroom.

It is three years since the installation of the  Drain PRO™ units in all of all bathroom floor traps in their home, and they have eliminated the reoccurrence of the annoying tiny lazy drain flies.

If you are experiencing the annoyance of drain flies that will not go away give us a call at Whywait Plumbing on (07) 5580 4311 to book a service call so we can eliminate them once and for all.

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