by Gary Mays | Jan 18, 2014 | City of Gold Coast, Consumer Issues, DIY Plumbing, Gold Coast Plumbing, Insurance, Leaking Pipes, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Maintenance, Water, Water Leaks
Badly installed or faulty plumbing installation will flood your home and is a risk you need to minimise. At Whywait Plumbing we have lost count of the amount of flooded homes we have attended. A flooding house caused by faulty plumbing leaves home owners angry, frustrated and often soaking wet.
Whywait staff frequently have to deal with distraught homeowners who are heartbroken by the loss of family heirlooms such as photos and documents. The problem with most plumbing is that it is hidden in the walls or the roof or the floor or is underground. While some plumbing problems are preventable it is impossible to deal with things you cannot see like pipes in walls or in the roof space.
There are steps every homeowner should take inside their home that ultimately can save you a lot of time, money and aggravation. At Whywait Plumbing we recommend you take the following steps to prevent your home being flooded from inside:
1. Know where to turn off your water – always know where the main water supply valve is to your home and practice turning it off to ensure you know how to do it. At regular intervals check that the valve is working. When going on holiday turn off the water supply to your home to ensure you do not return home to a flooded house.
2. Check washing machine & dishwasher hoses – the hoses to these essential household appliances are invariably manufactured from plastic or rubber. These machines are constantly left turned on to the water supply meaning the hoses become part of the plumbing system. In case of an emergency it pays to know where the valves are to isolate the machines plus check the valve is working at regular intervals. At regular intervals check the hoses for bubbles or soft spots or if there is moisture on the hose as these are signs of a potential problem looming.
3. Check hot water tanks – if you hot water tank is inside your home usually in a cupboard or occasionally in the ceiling it pays to check it at regular intervals. A hot water tank will generally last 7 – 15 years depending on location and water quality. Once the tank is over 10 years of age it is living on borrowed time. Always ensure you know where the isolation valve is for the tank and check it at regular intervals to ensure it is working.
4. Check toilets – your toilet cistern is connected permanently to the cold water supply and will either be connected to the cistern tap under the cistern by copper pipe or a stainless steel flexible connector. Leaks are common at the connections so it is wise to check the cistern tap is working and to check the copper pipe or flexible connector for kinks or signs of moisture as these are signs of a potential problem looming.
5. Check sinks and basins – your kitchen sink and your vanity basins are frequently connected to the hot and cold water supply with stainless steel flexible connectors. These connectors are one of the most frequent causes of flooded homes. Frequently there are no isolation valves under the sink or basin so you need to check these connectors at regular intervals for kinks or signs of moisture as these are signs of a potential problem looming.
You cannot prevent everything and unfortunately there are no warnings to tell you something is about to burst.
The most important thing though is to ensure every person living in your house knows where to isolate the main water supply and how to turn it off. If you are not sure of how to isolate your water supply call Whywait Plumbing now.
By Gary Mays
by Gary Mays | Dec 31, 2013 | City of Gold Coast, Cold Water, Consumer Issues, Gold Coast Plumbing, Insurance, Leaking Pipes, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Legislation, Plumbing Maintenance, Water, Water Hammer, Water Leaks
Do you know the risks of living with high water pressure because I frequently listen to clients of Whywait Plumbing recollecting the days gone by when high water pressure was the norm. For many high water pressure had been a bonus, especially when water was virtually provided for free. High water pressure enabled many to stand in one spot and water the whole garden or to literally pressure clean the car or driveway.
Both Gold Coast and Logan council areas in the past had high water pressure delivery. Frequently in excess of 800kPa and often as high as 1100kPa. In reality high water pressures caused many problems with damage to pipes, appliances, taps, valves and fittings from water hammer which also reduced their operational life plus caused excessive noise in the water reticulation system.
Legally under Australian Standards, AS/NZS 3500.1:2003, Plumbing and Drainage – Water Services, the relevant clause is 3.3.4 which states, “Maximum pressure within buildings – Provision shall be made to ensure that the maximum operating pressure at any outlet, other than a fire service outlet, within a building does not exceed 500 kPa.” This was further reinforced with amendments in 2010 to clause 3.2.1 which states, “The maximum flow rate from a shower, basin and kitchen sink or laundry trough outlet shall not exceed 9 L/min.”
These very clear definitions within Australian Standards create a dangerous situation that many home and building owners are unaware of. This is because they have the incoming mains water pressure set above the maximum legislated operating pressure of 500kPa level for most connected plumbing fixtures. These plumbing fixtures include dishwashers, washing machines, ice makers, boiling water units, mixer taps, refrigerators with water dispensers and hot water systems.
Having excessive water pressure can cause you more problems than you may be aware of. Aside from damage to pipes, appliances, taps, valves and fittings from water hammer which also reduced their operational life plus caused excessive noise in the water reticulation system, you may also be voiding your property insurance and manufacturer’s warranty on any number of these expensive household appliances.
Most insurance policies and appliance warranties are void if your water pressure is above the recommended operational levels. This will always come back to the requirements of Australian Standards which is of course 500kPa.
Most hot water system warranties are void above 500kPa once again with the reference point being the requirements of Australian Standards. Many people are fooled into thinking they have a compliant system as they have pressure limiting valves installed. In reality the majority of these valves over 3 years old are faulty and in need of replacement.
As council water retailers will not guarantee supply pressures the onus is back on home and building owners to ensure they are compliant with Australian Standards. Most homes and buildings constructed since 2003 have pressure reduction valves installed after the water meter but these frequently require recalibration. Homes and buildings constructed before 2003 seldom have a pressure reduction valve installed which means they are susceptible to the fluctuations in water supply pressure.
The risks of high water pressure can be devastating on multiple fronts so if you are unsure of what your water pressure is and whether your system is compliant in regard to your insurance policies then contact Whywait Plumbing Services now to carry out a comprehensive analysis of your incoming water pressure to ensure you are aware of the risks of living with high water pressure..
By Gary Mays
by Gary Mays | Nov 15, 2013 | Bathrooms, City of Gold Coast, Consumer Issues, Health Issues, Plumbers, Plumbing Maintenance, Whywait Plumbing
33% of employees admitting they do not wash their hands every time they use workplace toilets is why Whywait Plumbing ensures toilet basins are correctly installed and maintained
Construction sites, workshops, factories, offices, restaurants in fact any Gold Coast workplace is a breeding grounds for germs with the majority of businesses not making workplace hygiene the priority it needs to be. Recent research indicates poor workplace hygiene is costing business Australia wide up to $800 million in lost wages each year and the Gold Coast is not exempt with:
- 33% of employees admitting they do not wash their hands every time they use workplace toilets
- 5% of employees worry about other employees not washing their hands when using workplace toilets
- 70% of employees genuinely believed poor workplace hygiene affected their overall job satisfaction.
- 40% of employees fearing poor workplace hygiene will cause them to get sick
- 50% of employees believe concerns about workplace hygiene affected their productivity
- 75% of employees believe poor workplace hygiene indicates their employer “doesn’t care about them”
- 55% of employees are dissatisfied with their workplace toilets
- 55% of employees criticised their employer for not providing a clear vision and clarity of expectation for the expected level of hygiene that all employees should meet
- 56% of employees are distracted from work due to concerns regarding the hygiene behaviour of other employees
- 57% of employees believe their personal productivity is reduced because of time spent talking to other employees about their company’s hygiene standards
- 72% of employees are reluctant to recommend a business with poor workplace hygiene
- 54% of employees indicated they had to spent time cleaning up after other employees in workplace kitchen and toilet facilities
Most frightening with all of the issues surrounding workplace, health and safety, (W,H&S) is that the research survey showed up that the hygiene habits of Australian workers are appallingly low with one in six employees falling ill from poor workplace hygiene and the poor cleanliness of lunchrooms and staff toilets. For employers the statistics are even more frightening with:
- 4.8 employee sick days annually
- productivity losses of $800 million in wages for employers
Whywait Plumbing found this workplace urinal with no flushing water and full of odour blocking tablets to mask the smells that were overpowering with employees only using the toilet as a last resort
The plumbing technicians at Whywait Plumbing are frequently shocked at the condition of workplace toilet facilities that they are asked to repair with many businesses failing to maintain their employee workplace toilet facilities operationally with the most common faults being:
- toilets not flushing correct amounts of water leading to blockages
- urinals not being maintained correctly
- basin taps not working
- hot water turned off or disconnected
- cracked porcelain basins, toilets and urinals
All too frequently these workplace toilet facilities are also poorly maintained in regards to cleaning hygiene with the most common issues being:
- no soap dispensors
- no paper towel dispensors
- broken toilet roll holders
- cracked wall and floor tiles
All of the above issues create an ideal breeding ground for germs leading to cross contamination within the workplace. No matter which way you look at it poor workplace hygiene reflects poorly on any business.
Business owners and managers need to take the lead in the workplaces issued by outlining the expected hygiene standards for workplace kitchen and toilet facilities. It is well proven that a business with a good company culture that has a clear vision and clarity of expectation with regard to workplace hygiene ensures that the expected level of hygiene are complied with by employees.
By Gary Mays
by Gary Mays | Sep 25, 2013 | City of Gold Coast, Cold Water, Consumer Issues, DIY Plumbing, Emergency Plumber, Gold Coast Plumbing, Gold Coast Water, Leaking Pipes, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Maintenance, Toilets, Water, Water Leaks, Water Meters
How to check if you have a water pipe leak
With a water pipe leak, it’s commonly said that prevention is the key. Positive preventive maintenance saves you thousands of dollars in hassles and water damage.
That’s why you want to follow the simple step by step check for a water pipe leak. This will prevent the hassles before they hit you where it hurts most – in your pocket!
Step by Step Instructions
Below we run through:
- Check your taps
- Check your toilets
- Turn the taps off
- Check your water meter
- Wait 15 minutes
- Compare water meter readings
- Turn the taps back on
- When to call a plumber
- When your good to go
At Whywait Plumbing, we have always preached that preventative maintenance policies and procedures will prevent many of the significant cost blowouts in plumbing maintenance.
As always, prevention on checking for a water leak is the best solution. An underground concealed water pipe leak is often impossible to see or hear. More so if your home is on sandy soil or has lots of garden vegetation.
The simplest way to check if you have a concealed water pipe leak is to follow the how-to steps below:
Step 1 – Check your taps
Check all taps both inside the house and outside the house are not dripping.
Step 2 – Check your toilets
Check the toilet cisterns are not overflowing or running into the toilet bowl by tipping a few drops of food dye into the cistern and if there is no colouring of the water in the toilet bowl you know there is no leak.
Step 3 – Turn the taps off
Turn off all the taps that you normally leave turned on, such as the washing machine, dishwasher and the toilet cisterns.
Step 4 – Check your water meter
At the council water meter check the meter is not turning and write down the figures on the meter dial.
Step 5 – Wait 15 minutes
After 15 minutes recheck the water meter and write down the figures on the meter dial again.
Step 6 – Compare water meter readings
Compare the figures you have written down, and if the numbers have not changed at all, then you have no water pipe leak. If the numbers have changed very slightly repeat the test but do it for at least 1 hour.
Step 7 – Turn the taps back on
If you are satisfied there are no leaks remember to turn back on the taps you turned off at the washing machine, dishwasher and toilet cisterns.
Step 8 – When to call a plumber
If the meter dial reading on the water meter has changed after 1 hour then in all likelihood you have an underground concealed water pipe leak, and you need to give Whywait a call to organise leak detection.
Step 9 – When your good to go
If the meter dial reading has not changed, that means your underground water reticulation piping is in good condition.
Prevention is the key
No matter what your results in the above step by step preventative maintenance suggestions, we recommend you repeat it monthly. We also recommend you record your water meter readings every month as any change in water use patterns will quickly indicate a possible leak.
As a rule of thumb, YOU ARE RESPONSIBLE for any water leak after the council water meter that is on your property. Therefore we recommend that you at least check your water meter reading every month and seriously consider the installation of an AquaTrip water pipe leak detection and control system.
by Gary Mays | Sep 5, 2013 | bathroom mould, Bathrooms, Consumer Issues, Drain Odours, Gold Coast Plumbing, Health Issues, Leaking Pipes, Plumbers, Plumbers Gold Coast, Sustainable Plumbing
Do you have mould around the tiles or on the walls in your bathroom or kitchen? If you do then you are not alone as it is a common problem particularly in bathrooms but also in kitchens in South East Queensland due to our sub-tropical climate. Like most problems prevention is vital and often very simple.
Because your bathroom and especially the shower area are the wettest areas in your home it is not uncommon to see mould growing in the grouting and silicon sealants. Bathroom Mould loves the perfect atmosphere to create the ideal conditions for mould growth in the cracks and gaps in the tiling. Consequently mould grows in behind and through the grout joints on the tiles. As can be seen on the photo on the right mould loves getting in behind the silicon seal on the internal corners whether it be the wall or the floor.
The most common area to find mould is in your shower where it is nourished by your body oils, shampoo and soap residue that are left behind every time the shower is used.
Poor air circulation actively assists mould growth as the warmth and moisture created in the enclosed area of a shower offer further ideal conditions for mould growth in the dark areas of the shower around the internal corners and the shower floor drain. Poor air circulation is easily resolved by ensuring you install a good quality bathroom extraction fan above the shower that turns on automatically to remove all of the steam and water particles while you are using the shower.
If you are suffering from mould growth in your bathroom and or kitchen then Whywait Plumbing recommend that you act now to remove it before permanent stains are created. To not only prevent but also treat mould you need to use what nature uses and that is enzymes rather than corrosive chemicals. Enzymes are a natural part of our world and play an important role in everyday life. They are found in every living organism and life is not possible without enzymes. Enzymes are catalysts – not living organisms.
The success Whywait Plumbing have enjoyed with utilising Enzyme Wizard products is incredible with every problem we have utilised it on exceeding not only our expectations but those of our clients. Enzyme Wizard products are a guaranteed supply of plant based enzymes and enzyme products that by their very nature eliminate odours and organic matter, from blood stains, to cleaning carpets and counter tops, removing wallpaper, and even used as a high quality cleaner/degreaser.
For preventing and treating bathroom mould in the bathroom or the kitchen you need to utilise Kitchen & Bathroom Mould & Mildew spray which is a spray and wipe product which is suitable for all surfaces in a bathroom or kitchen whether they are formica or stone bench tops, tiles, glass, timber or stainless steel as it will not only attack existing mould but prevent mould developing.
If you have surface mould in areas such as tiles grout simply spray the effected area with Mould & Mildew spray whilst cleaning the area with a stiff brush. Once you have finished brushing the area leave it 5 minutes then rinse it with clean water. If you have heavy infiltration of mould it maybe necessary to apply a couple of extra times to completely remove the mould.
Frequently you will find mould behind the silicon sealant on the internal corners in tile areas which will require more thorough work. You will need to use a utility knife such as a Stanley knife to scrape off all of the silicon plus ensure you use use a blade to scrape the remnants of silicon clear off the tiles. Once all of the silicon has been removed spray the mould with Mould & Mildew spray as above until it has all disappeared. Once the mould has gone rinse the area clean and dry it thoroughly with a hot air dryer to ensure there is no moisture trapped in the open joint. Finally you will need yo apply a good quality mould resistant silicon to the joint which is specifically designed for high moisture areas.
Once you have removed the kitchen or bathroom mould you need to ensure that you remove the chemical cleaners and bleaches from your cleaning regime and use Enzyme Wizard products in your bathroom and kitchen to prevent mould reoccurring and ensure you have a positive prevention program in place in your home that contain no harmful phosphates or caustic chemicals.
If you observe mould reappearing after a few days of removing then you may have problems with leaking pipes or fittings that require a thorough investigation by Whywait Plumbing to ensure you are not damaging internal frames and wall linings. If you have leaking pipes or fittings behind the wall then mould is only a sympton of a bigger problem and ignoring will not make it disappear. If in any doubt contact Whywait Plumbing for advice on how to deal with mould in your bathroom and or kitchen.
by Gary Mays | Apr 27, 2013 | Consumer Issues, DIY Plumbing, Gold Coast Plumbing, Health Issues, Insurance, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Legislation, Sustainable Plumbing
Plumbing is public health, now and in the future. Just as Vaccination Protects Individuals and the Community. Plumbing Protects the Whole Community, and Individually Plumbers Protect the Health of the Nation.
The plumbers at Whywait Plumbing every day protecting your health
Albert Einstein towards the end of his life in 1954 wrote “If I would be a young man again and had to decide how to make my living, I would not try to become a scientist or scholar or teacher. I would rather choose to be a plumber.”
Einstein, like many others, recognised that plumbing is public health, now, and in the future.
A survey of 11000 doctors by the British Medical Journal in 2007 voted hands down that the world’s greatest medical milestone since 1840 was sanitation. Despite all the tremendous medical breakthroughs and scientific advances, the seemingly mundane advance of reliable sewage and reliably clean water supply was judged the most significant medical advance.
The recognition of reliable sewage and water supply is a testament to the strength of plumbing laws, standards, and licensing in not only Australia but also in Europe and North America. This is because doctors recognised the best measure of medical advance is not its complexity, but what it does for the average person concerning the length and quality of our lives. The average life expectancy has increased 35 years since 1840, and roughly 30 of those years are attributable to the advances in sanitation and living conditions.
For most of us in Australia, plumbing is something we take for granted. We have never known what it is like not to have on-demand clean running water inside our homes or a fully functional sewer system to take away the used water. Close to 90% of us live in an urban environment, and for that, we can thank plumbing, that allows us to do so safely, without fear of contracting waterborne diseases. Yet even plumbers fail to understand the impact that they have on modern urban society and that their work is essential as plumbing is public health.
Clean potable water is the basis for life and without it the risk to public health and the population as a whole increase. The cost to the community of plumbing failures are substantial and always have been. Plumbing is and always has been a significant part of the public health system. This was first learnt by the Romans, who were the first civilised society over 2000 years ago to realise the requirements to have an integrated plumbing system to pipe in clean water and dispose of used water.
In Asia alone, some 2 billion people, which is over 60% of the population of Asia, live without adequate access to sanitation such as toilets. In many places, open sewers are the norm. This would not be tolerated in Australia, and we are protected from it by our plumbing laws.
Recent natural disasters here in Australia and internationally are essential reminders of the role plumbing plays in modern life. Homes in Brisbane during the recent floods were made uninhabitable with the loss of plumbing. This is further reinforced by the earthquakes in Christchurch, the tsunami in Japan, cyclones in North Queensland, and the floods in Victoria where homes were not suitable to be lived in again until full plumbing services were reinstalled. In all of these natural disasters, the restoration of plumbing was a significant component of the recovery process.
As with everything in life, change is the constant and this is undoubtedly true of plumbing. As we solve one problem, another one arises. Diseases related to water always have required vigilance in preventing their spread. This is as true today as it has always been. As always, this is where the plumbing will once again prove to be a significant part of the solution.
The mosquito has always been a significant source of transmission of serious diseases such as malaria, ross river fever, dengue fever, to name a few. New arboviruses such as Chikungunya are increasingly a threat to Australia. These emerging infectious diseases are all spread by mosquito and are dependant on water. This intimate dependency on water increase risk without high plumbing standards of becoming endemic in Australia.
With the increasing threat to the community from the mosquito-spread of waterborne strong plumbing, practices are essential.
Plumbers have a continuing obligation to the community to use their knowledge and experience to demonstrate the impact that poor plumbing could have in the future because plumbing is public health.
