by Gary Mays | Aug 13, 2014 | Consumer Issues, DIY Plumbing, Gold Coast Plumbing, Health Issues, Insurance, Leaking Pipes, Plumber Brisbane, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Legislation, Plumbing Maintenance, Plumbing Renovation, Queensland Government, Sustainable Plumbing, Toilets, Water, Whywait Plumbing
Not Compliant? It’ll Be Expensive!
Plumbing Costs for Correct and Compliant Work
Plumbing is expensive if not done correctly and compliantly. Quality plumbing is not a luxury but is a legal requirement under the Plumbing and Drainage Act 2002.
Cheap, illegal plumbing repaired by Whywait Plumbing after sewer odours were escaping inside an office because there was a 35mm gap allowing the odours to escape where a 65mm pipe had been pushed inside a 100mm pipe
Not everyone can afford a Lexus GS450h at $130497 or a BMW 7 Series 760Li 4 door Sedan at $141,200, but everyone can afford and should ensure they use a quality plumbing company. So if price is your only consideration, PLEASE phone another plumber as there are plenty of “cheap”, “competitively priced”, “discount”, “budget priced” plumbers out there who will do your work to a price but for your own sake please make sure they are:
- licensed plumbers by the Plumbing Industry Council
- licensed plumbing contractors with Queensland Building and Construction Commission
- insured for your protection with at least $10 million of Public Liability
However if you have come to the conclusion that your home is your biggest investment and you want to maintain your home to peak value then please phone Whywait Plumbing provided you want the work undertaken legally and compliantly with Australian WaterMark approved materials and highly skilled licensed plumbers who guarantee their work.
Please don’t phone us and ask for free quotes or free advice over the phone as no professional plumber can give you a price over the phone without an on-site diagnosis. Believe me, every plumbing installation is a one-off no matter how similar they appear.
Just remember if you use the cheap meeting the standard market price plumber ask to visually to see their plumbing license and their contractor’s license as they are required to carry them with them by law. In the end, these licenses are put in place by the Queensland Government for your protection, not for the plumber’s protection.
If you want cheap plumbing or free plumbing estimates or discount to meet the market pricing please do both of us a favour and save each others time by calling someone else.
By Gary Mays
by Gary Mays | Jun 14, 2014 | Bathrooms, Bunnings, City of Gold Coast, Consumer Issues, DIY Plumbing, Gold Coast Plumbing, Health Issues, Insurance, Plumber Brisbane, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Legislation, Plumbing Maintenance, Plumbing Renovation
Monopoly Menace: The Unchecked Expansion of Bunnings and Masters – Its Impact on Local Communities
Fear of Bunnings and Masters getting too strong was brought home to me when attending the World Plumbing Council meetings and Singapore International Water Week in Singapore in July 2014. So many Australians are starting to ask whether we should fear Bunnings and Masters getting too stronger a monopoly.
This was the first time I had attended a World Plumbing Council meeting. I was doing so as an individual member plus an observer from the Master Plumbers & Mechanical Services Association of Australia (MPMSAA).
For me personally, the overwhelming impression after two days was the commonality of issues worldwide. Countries such as India and China admire and would love to have:
-
our professional plumbing standards and laws
-
our training regime inclusive of apprenticeships
-
our licensing of not only plumbing companies but individual plumbers
-
our regulation of all things regarding plumbing, drainage and gas fitting
-
our product regulation and safety, whereas all plumbing products must be Watermark-certified
In an equally perverse way, countries such as Australia, the UK, the USA and Canada are deeply concerned about a trend in all jurisdictions that are essentially dumbing down the plumbing industry, with the common thread being:
-
reducing training standards
-
deregulating or removing licensing
-
reducing downward regulation standards
-
tolerating more and more DIY plumbing
-
reducing or eliminating product regulation
The Safety Paradox: Australia’s Remarkable Record in Preventing Plumbing Disasters Despite Bunnings’ Dominance
Unfortunately, in Australia, we take plumbing for granted because our high standards, training, regulations and enforcement of laws mean that, unlike many other developing countries, people do not die from poorly installed plumbing in Australia.
Strong plumbing regulations have made the world much safer in many countries. But with that safe environment that plumbing has created has come complacency to the degree that we only appreciate plumbing when we don’t have it.
In the USA, this complacency has been capitalised on by large corporations that have built large hardware box store warehouses importing products worldwide. In addition, they have led the charge to dumb down plumbing standards to sell more plumbing products to the public at a much higher profit.
In Australia, we see the emergence of this same pattern led by Bunnings (Coles) and Masters (Woolworths).
In Australia, much of the reduction in standards is trumpeted by politicians as a reduction in red tape. Still, it’s removing public health standards that have protected the general population for 150 years.
Acutely merely reducing public health standards is not a reduction in red tape but the caving in of bureaucrats and politicians to lobbyists who convince them our laws and regulations are too strong and restrictive.
The Big Squeeze: Bunnings Embraces American-Style Supply and Installation, Pushing Manufacturers and Plumbers to the Edge
Already you see Bunnings adopting the American models of offering total supply and installation of products squeezing the margins of manufacturers and plumbers to the absolute limit, and advertising the following ….” gas and electric hot water systems. From just $249*, we will arrange your standard installation for you, and if you need an emergency replacement system, we will also organise that to be installed.”
It is utterly impossible to legally and compliantly replace an existing hot water system for $249 (or what is, in reality, $226 exclusive of GST), and Bunnings know it, which is why they have the asterisk after the price, which states…. “*Additional costs do apply beyond standard installation. For information on licensing, please view details here.”
If you click on those links, it leads you to download a three-page document full of exclusions. So very simply, the $249 price is entirely false but is designed to get you to buy from Bunnings without checking the details.
A Dangerous Duo: The Risks of Allowing Bunnings and Masters to Gain Excessive Market Power
After listening to the issues raised by delegates from USA and Canada, we have much to fear if we let Bunnings and Masters get too strong. Already we have seen the effects of supermarkets’ continuous limit of choice, and now we are on the verge of seeing it in the hardware industry. Imagine an Australia where Bunnings and Masters control the plumbing industry:
-
DIY is rampant, leading to lower house prices and higher insurance policy costs
-
fewer skilled jobs leading to fewer apprenticeships
-
licensed plumbers working at subsistence levels based on rates decided by Bunnings or Masters as occurs in the USA where a journeyman plumber in LA is paid $20000 a year
-
limited choice of product
-
no Australian manufacturing further decreasing career choice and leading to increasing unemployment
We need to ensure politicians understand the implications of dumbing down plumbing because the SARS outbreak and the current Ebola virus are a warning of what faulty plumbing can create. Viruses are ever-changing and ever-mutating, and India and China are only too well aware that strong plumbing regulations guard your health.
by Gary Mays | Oct 29, 2013 | City of Gold Coast, Consumer Issues, Health Issues, Plumber Brisbane, Plumbers Gold Coast, Plumbing Maintenance, Queensland Government, Rain Water Tanks, rainwater tanks, Sustainable Plumbing
Rainwater Tanks… Maintaining Clean Water
It is now six years since the water management crisis in South-East Queensland was at its peak. Rainwater tanks were the flavour of the month and were being sold and installed by every man and his dog, aided and abetted by generous subsidies from the Queensland Government.
Unfortunately, the panic by the Queensland Government at the time and the relaxation of standards with countless shoddy installations are now beginning to bite. This has led to a situation where government agencies are picking up the pieces to repair lousy policy.
Fortunately, there have been some significant publications and research undertaken by the Environmental Health Committee (enHealth) of the Australian Health Protection Committee, which has published an excellent publication called “Guidance on Use of Rainwater Tanks”, which we advise you to download and read if you have a rainwater tank by clicking here.
Rainwater tanks in an urban environment were always going to be an issue concerning maintenance, and the plumbing technicians at Whywait Plumbing Services see this issue constantly:
- Poorly maintained or completely failed rainwater tanks are everywhere
- Pumps that no longer work are commonplace
- Leaking rainwater tanks are commonplace.
Rainwater tank systems are generally low maintenance, but they are not maintenance-free. Routine rainwater tank maintenance is required to maintain the life expectancy of the infrastructure and ensure compliance with the Public Health Act.
Maintaining your rainwater tank is your responsibility as the property owner. The biggest threat posed is the potential to create a health risk in the tank, becoming a breeding site for mosquitoes. All rainwater tanks must be fitted at all times with the following:
- Inlet strainers that are 1mm or less to prevent mosquitoes from entering the tank
- All overflows must be installed with a high-flow flap valve that automatically closes and seals when not in use to prevent mosquitoes from entering the tank.
The recommended maintenance required, plus the routine regularity, are listed below:
- Three months: remove debris from gutters, downpipes & first flush devices. Check insect screens on rainwater heads & overflow outlets are debris free, intact & in good condition.
- Six months: check roof & flashing’s, remove overhanging branches & repair any defects. Check for signs of mosquitoes & larvae, plus any evidence of animal, bird or insect access. Check for algal growth & if detected, locate & seal the light entry point. Check tank, fittings & pump for any leaks or defects & repair.
- Twelve months: check the integrity of the tank support base, check pumps & solenoid valves along with all plumbing bypass or backup systems & repair as necessary.
- Twenty-four months: check the sediment level in the tank and water quality. Generally, accumulated sediment should be removed from the tank at intervals not exceeding three years.
If you are no longer using your rainwater tank, you must cut it up and remove it from the site. It cannot be allowed to become a mosquito breeding site or a home for vermin such as rats or mice.
by Gary Mays | Mar 18, 2013 | Bathrooms, City of Gold Coast, Consumer Issues, DIY Plumbing, Gold Coast Plumbing, Health Issues, Insurance, Plumber Brisbane, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Legislation, Plumbing Maintenance, Plumbing Renovation, Queensland Government, Sustainable Plumbing, Whywait Plumbing
Cheap plumbing fixtures on-line and the desire for a bargain has created an on-line love affair to compare prices of supposedly comparable products and services.
It is a guarantee no matter how much you pay for any product or service you will always find it cheaper on-line. This has given rise to an increasing belief by many consumers that they have paid over the odds and have been ripped off because they found allegedly the same product or service on-line “cheaper”.
It is worth remembering that “cheap” has two meanings. Where plumbing products and services are concerned “cheap” is responsible for some colossally expensive problems. In fact a large amount of work undertaken by Whywait Plumbing is because of consumers who took the “cheap” option. The old adage that you get what you pay for is certainly truer today than at any other time in our history.
Plumbing products that are sold in Australia are subject to stringent testing, designed to ensure that they meet Australian Standards. Once plumbing products meet the required Australian standards they are granted a WaterMark. The product whether its a tap or a toilet or a hot water service or a urinal must display the WaterMark logo as pictured to the right on the product by law.
If you are buying plumbing products on-line from overseas or if your builder or plumber is doing this to cut costs then it is a sure bet that it will end up costing you much more than the money saved in repairs and replacement.
Always make sure you understand what you are paying for and ensure that it has a compliant Australian WaterMark approval. Using a non compliant non WaterMark approved product will null and void your insurance policy if the product is defective and causes property damage.
When you are upgrading or replacing or renovating you will comes across a lot of great looking plumbing products to select from and ones that make great claims in terms of durability and long-life. Usually they are much “cheaper” and are tempting to purchase for the price being offered. Generally where mixer taps and toilet suites are concerned the cheaper the price means corners have been cut in their production. If you cannot see the WaterMark on the product then do not purchase it.
Unfortunately in Australia it is not illegal for non compliant products to be imported and sold. It is however illegal for plumbers to install them. Listening to unqualified salesman who tell you how wonderful the cheap plumbing product is have lead many people to have expensive repairs undertaken. It is always best especially if renovating to stipulate any product supplied for your job meets or exceeds the relevant Australian Standard and or WaterMark for plumbing products.
By Gary Mays
by Gary Mays | Apr 17, 2012 | City of Gold Coast, Consumer Issues, Gold Coast Plumbing, Insurance, Marketing, Plumber Brisbane, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Maintenance, Whywait Plumbing
Credit card payments to pay accounts is now the most common method of payment our clients use to pay for the plumbing services we provide at Whywait Plumbing. Yes we accept the following credit cards:
- American Express
- MasterCard
- Visa
And NO we don’t charge you any form of surcharge.
Unlike many companies Whywait Plumbing do not charge you a surcharge on credit card payments
From our perspective the fees the bank charges us to accept a credit card are negligible, with the benefits of same day payment far outweighing the bank fees.
This policy is unlikely to change as we continually see other companies charging excessively their own clients to make payment via a credit card. It is increasingly the norm with businesses that charge a surcharge for using a credit card to charge double what the bank charges them. This is disguised as administrative fees that would be incurred whether you pay by credit card, cash or cheque. Far too many companies are making additional profit from their own clients using a credit card.
At Whywait Plumbing we bank with Bendigo Bank and the fees they charge us for processing Visa and MasterCard is 0.72%. Unlike other banks Bendigo Bank deposit credit card payments into our bank account same day. With American Express it is slightly different as we have to pay 1.8% and it can take up to 48 hours for the money to be deposited into our bank account.
Put simply the installation of a toilet suite for a service partner costs $758.02 and if they pay by Visa or MasterCard the cost to us is $5.46. Even if they pay by American Express the cost is still $13.64. Either way you look at it those fees are much less than the administrative cost of sending out an invoice, then waiting for payment to arrive.
At Whywait Plumbing we guarantee we will never charge clients for the convenience of using a credit card to pay. We urge you to challenge the validity of businesses that frequently charge you 3-5% for using a credit card when it is highly unlikely they are paying anything like that to their bank.
by Gary Mays | Sep 30, 2011 | Bathrooms, DIY Plumbing, Plumber Brisbane, Plumbers, Plumbers Gold Coast, Plumbing Renovation
How hard is it to renovate my bathroom? Well if you ask the nice man at Bunnings he will tell you it is really easy and sell you everything you need and tell you how easy it is to do it yourself. The truth is renovating a bathroom is one of the hardest renovation projects to undertake.
If you like many other Australians have just finished watching “The Block” on channel 9 or are currently watching “The Renovators” on channel 10 you will receive the message that it is easy to renovate your bathroom.
Having renovated both our bathrooms at home let me assure it is not easy. It is time consuming, messy and can easily become extremely overwhelming with all of the product choices that exist from tiles to taps to showers to vanities to baths to mirrors to bidets to accessories and so it goes on.
As recently as 20 years ago every product that went into your bathroom was made in Australia so the choice was limited. But at least it was all easy to repair and locate spare parts when anything broke. You knew every product was tested and approved for use in Australia. Now we have product from all over the world. Much of it is just throwaway product as parts are unobtainable for repairs. Most frightening much of it has never been tested or certified for use in Australia leading to frightening consequences should you ever have a flood from these products and need to claim on your insurance policy.
For all of the above reasons and many more is why Whywait Plumbing Services installed a PlumberDirect showroom last year. This has ensured that we sell quality product from an Australian company that has 10 year warranties on most product along with ample spare parts if needed and is all approved for use in Australia.
Plumbing products like so many other products have become part of the worldwide fashion industry. Sadly a bathroom from 3 years ago is terribly out of date today. Luckily it can be easy to update with accessories that are available now. Our PlumberDirect showroom has a great display of affordable, quality taps, vanities and accessories.
For those who want true designer bathroom product we now have access to the Faroe Collection. Faroe is an Australian owned brand of bathroom furniture, baths and accessories that is revolutionising the Australian market. Inspired by some of the finest designs and craftsmanship that exist in bathrooms in Milan, Stockholm, Vienna and Paris, the Faroe selection has finally arrived in Queensland.
So if you are serious about doing a quality bathroom renovation come and visit the PlumberDirect showroom and let us put together a design and construct proposal that is practical and will ensure as little disruption as possible to your family routine.
