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Plumbing Guarantees

Plumbing Guarantees

Plumbing guarantees are a source of constant confusion. A guarantee of the fixtures and fittings installed is always carried by the manufacturer not the plumber who installed them. Ultimately all a plumber can guarantee is his workmanship and service levels.

When you use Whywait Plumbing we guarantee you many things and we stand behind all those guarantees because we want you to have a positive experience. At Whywait Plumbers Gold Coast, we enjoy a 95% customer satisfaction rating and this is why:

  • We show up on time.
  • We send only licensed and trained plumbers to your home, each one a full-time Whywait employee.
  • Training and development are ongoing events for every member of our staff.
  • You receive a guaranteed up-front price before we start any work.
  • Our equipment and tools are the latest and best in the business which helps us do our job better and with a better end result.
  • We keep our trucks well-stocked enabling us to complete most repairs with just one visit to your home.

We’re ensure you and our team members are protected by:

  • Maintaining public liability insurance coverage for $20,000,000 that protects your property should a part fail in your home or business.
  • Maintaining WorkCover insurance cover should one of our employees have an accident.
  • Providing warranty protection on the jobs we undertake for you.
  • Ensuring we are fully licensed as plumbing contractors in Queensland and New South Wales.
  • Investing in state of the art communications systems to answer your calls and dispatch our plumbers to your home or business.
  • Investing in modern vehicles that are correctly maintained.
  • Complying with the Fair Work Act.
  • Responding promptly on a 24 hour, 7 day basis to customers who call us in a crisis because they have a water leak, a blocked drain or have no hot water.

I urge you to ask questions about how you will be charged for plumbing services, insurance coverage and licensing before deciding which plumbing company to hire.  Because the more you ask, the more you’ll see that our family-owned and operated company stands head and shoulders above the rest in true value offered.

By Gary Mays

Can My Gas BBQ Explode

Can My Gas BBQ Explode

Can my gas BBQ explode is a question we get asked every summer as we all love a barbecue its part of our lifestyle. But every year far too many people suffer severe burns and injuries.

Most barbecues have been lying around, unused over the winter months and as soon as the warm weather returns we all fire up the barbecue without a second thought as to whether its safe to use.

Gas bottles with their regulator and hose connections are the most common potential for leaking LPG gas to literally explode when you are using it.

Before using your barbecue this summer we recommend that you spend 5 minutes to carry out the following:

  • check all your connections are tight
  • check the gas hose from the bottle to the barbecue to make sure it has not perished
  • a soapy water spray leak test on the gas bottle, gas regulator, rubber hose and hose connections

Above is a short video that will run you through seven simple checks before using your barbecue that shows all of the tests listed above including a soapy water test.

Once you have checked your connections are tight and checked the rubber gas hose for any signs of being perished please ensure you carry out a soapy water leak of all the connections.

parts of a gas bottle

You can create soapy water in a bowl with soap and brush it on, or preferably use a spray bottle where you put some gel soap into a spray bottle with water and spray all of the connections.

If a leak is present, the soapy water will produce bubbles indicating the location of the leak. If a leak is detected, you may need to disconnect the joint and clean the mating surfaces. Then re-connect and re-check for leaks again. If you continue to see leaks then it is likely that fitting needs replacing before using the barbecue.

A gas leak on a barbecue can spread very quickly as you can see in the photo above which is why you should follow these basic rules:

  • never use a gas barbecue indoors or in a confined space
  • do not connect or disconnect a LPG cylinder in the vicinity of a naked flame and always shut off the cylinder valve before disconnecting from the barbecue
  • do not use a gas barbecue in windy conditions as if the flames are blown out the LPG can accumulate and create a potential explosion

LPG gas cylinders seldom explode because they all come with a pressure relief valve so if there is a problem with heating up, the relief valve automatically allows the LPG to vent. Consequently rather than exploding the venting LPG in the worst possible scenario can ignite if there is an ignition source and you have a spectacular plume of flame going upwards. The cylinder will in a short time run out of gas and the flame will extinguish and this is why you always use a barbecue outside and away from the house in a well-ventilated area separated from ignition sources.

Remember if you smell gas always turn off the valve at the gas bottle. All gas installation work must be undertaken by a licensed gasfitter so if you have any questions contact Whywait Plumbing Services now.

By Gary Mays

Never Attempt To Fix A Gas Leak Yourself

The plumbers at Whywait Plumbing are constantly bewildered by some people think if they ignore the smell of gas that it will go away. Gas leaks are never something you should ignore, even if you perceive it to be that you only have a small gas leak. A suspected gas leak can be dangerous and you should deal with it immediately.

If you smell that distinctive gas smell inside your home we recommend the following:

  • Evacuate everyone from the house and open all of your doors and windows
  • leave the house and turn off gas at the meter (or LP Gas cylinder if that’s what you’re using).
  • If you can and it’s safe to do, switch the power off at the electricity meter box too, so electrical appliances can’t generate a spark.
  • Then move to a safe distance and call your plumber or local gas authority (see below).

If you smell that distinctive gas smell outside your home then we recommend the following:

  • Immediately turn off or remove all sources of ignition such as cigarettes, mobile phones, and any outdoor electrical equipment in the immediate are
  • Call the 000 emergency number and inform you have a gas leak and where you suspect the leak is plus any other relevant information that you have observed
  • Turn off the gas at your meter

Your gas meter is usually located at the side or front of your home and to turn off do the following:

  • Turn the valve at the gas meter to the OFF position
  • If the OFF position is not obvious or has worn off over time then generally the valve is off when the handle is at right angles or to the gas inlet pipe.

Modern gas appliances are almost fool proof  but like all appliance they must be maintained.  Signs to look for and observe that may indicate that your gas appliances may not be operating correctly include:

  • fluctuating flames on your cook top
  • you are running out of hot water
  • you are running out of gas
  • faint smell of gas
  • sudden increase in gas bill
  • hissing noises from pipe joints
  • flames are yellow or red

If you observe any of these appearances or problems then turn off the appliance and contact Whywait Plumbing immediately for a gas-fitter to be sent to your home. Because if nothing else you and your family may be at risk of carbon monoxide poisoning.

Finally never ever attempt to fix a gas leak yourself. It must always be undertaken by a licensed gas-fitter. Repairing a gas leak must always be undertaken by a licensed gas fitter with a gas certificate of compliance issued where pipes, fittings or appliances are modified or replaced. Very simply all these requirements are the law, they are not voluntary options.

When it comes to installing, repairing and maintaining your gas pipes & appliances you can depend on the professionalism, expertise and experience you receive from the experienced gas fitting experts at Whywait Plumbing.

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