Whywait Plumbing Services Logo

OFFICE HOURS

Mon to Fri 7.30am – 4pm
24-Hour EMERGENCY SERVICE

CALL 7 DAYS FOR SERVICE!

YOUR TRUSTED GOLD COAST PLUMBERS & GAS FITTERS

OFFICE HOURS
Mon – Sun 7.30am – 4pm
24 Hr Emergency Service

Can I install a bidet seat or douche hand spray to my toilet?

Can I install a bidet seat or douche hand spray to my toilet?

DIY Bidet Seat and Douche Hand Spray Installations Are Illegal and Non-Compliant

Since the Covid-19 pandemic and the infamous toilet paper shortages, we are getting asked about installing bidet seats or douche hand sprayers. Many of these enquiries eventuate from sponsored posts on Facebook promoting the DIY installation of bidet seats. The photo above perfectly illustrates a DIY bidet seat installation we recently encountered in a client’s home.

We commonly come across these DIY bidet installations in clients’ homes. Unfortunately, we are then placed in the invidious position of informing them that this is an illegal installation that requires disconnecting as it has no WaterMark approval and is not compliant, as required by the Plumbing and Drainage Act 2018.

Unfortunately, we are only the messenger, but immediately, too many people believe we are wrong. This occurs as the online company they purchased the bidet seat from told them they could install it themselves.

Illegal DIY Installations Can Effect Your Home Insurance Cover

Imagine how we feel when explaining to a disgruntled client that their DIY bidet installation is not legally compliant. Then explain that if it fails and floods their home causing tens of thousands of dollars of damage, their insurance company will null and void insurance protection.

Despite what Facebook posts say, very few legal DIY plumbing installations exist. Your insurance policy requires a licenced plumber to undertake all plumbing work with all plumbing fixtures installed with the necessary WaterMark approval.

Avoid Online Retailers, and Only a Licensed Plumber Can Install a Bidet Seat or Douche Hand Spray

Bidets, bidet seats and douche hand spray bidets are popular with the elderly and people with disabilities. Correctly installed, they afford their users self-care toileting which aids their independence, plus they are much more hygienic than toilet paper.

If you are looking into bidet seats or a douche hand spray, only purchase them from reputable Australian suppliers. Avoid online retailers with no prominent Australian location and not displaying a WaterMark approval.

No matter what, you must use a licensed plumber to install the bidet seat or douche hand spray to ensure there is no risk of backflow. A backflow situation can risk your family and neighbours consuming sewerage-contaminated drinking water.

A legally compliant installation by a licensed plumber required lodgement of Form 9 with the local council and lodgement and payment of fees for Form 4 with the Queensland Government QBCC. You should always get a copy of both forms to prove to your insurer that it is a compliant installation.

Legally Installed Bidet Seat or Douche Hand Spray Offer Benefits in Terms of Hygiene and Independence for the Elderly and People With Disabilities

Remember, if you install a bidet seat or a douche hand spray, you need to do the following:

  • Purchase a WaterMark-approved product
  • Only use a licensed plumber to install your bidet products
  • All installations require high-hazard backflow prevention

Compliance with these requirements will ensure the safety and well-being of your family, protect your home from potential risks, and maintain insurance coverage.

A bidet seat should not be confused with a bidet. A proper bidet must go through an entire approval process by council plumbing inspectors.

Like everything in life, you only get what you pay for, so we recommend you stay away from online retailers, especially on Facebook.

The adage applies when finding cheap DIY bidet seats or douche hand spray hoses. If something sounds too good to be true, it probably is.

bidet seat
Avoiding Bathroom Renovation Regret

Avoiding Bathroom Renovation Regret

Renovation is not entertainment

Renovation shows such as  The Block, House Rules, Selling Houses Australia, and Grand Designs command high television ratings in Australia. However, while they are generally good television, they are not factual in what goes into the renovation of a house and, in particular, bathrooms.

Television renovation shows have been correctly described as dazzling, high-resolution, high-fructose renovation eye candy. This is due to the more critical but unfortunately mundane areas of bathroom renovation not being easily translated into making excellent television programming, so they are, at best, skimped over and are generally completely ignored.

Bathroom renovation can improve your homes value

Updating a bathroom can be an exciting and rewarding project, but it can also be a source of regret if not done correctly. Planning every detail is critical for avoiding bathroom renovation regret and ensuring that your new bathroom meets your needs and hopefully exceeds your expectations.

Every real estate industry expert will confirm that a bathroom renovation will improve your home’s value and lifestyle. However, a stylish and affordable bathroom renovation is a matter of being methodical in your planning, especially if you are renovating for yourself. Above all, do not be fooled by what you see on television renovation shows, as there is a substantial difference between what you see on television shows and what is involved. Unfortunately, this is often when bathroom renovation regret steps in.

As a rule, the bathrooms are small rooms in homes over ten years old compared to homes built in the last few years. This makes older bathrooms more challenging to renovate as they are sophisticated and compact spaces. This can result in compromises, but be aware that shortcuts causing mistakes and defective work in a bathroom can cause significant problems in the future and be very costly to rectify.

Do your planning first to avoid bathroom renovation regret

After 45 years in business, Whywait Plumbing has undertaken numerous bathroom renovations, and we frequently see bathroom renovation regret creep in halfway through a project. The best advice we can give you is to go slowly and plan thoroughly whether you are undertaking a complete renovation or just a makeover. It would help if you avoided the mistakes we see repeated over and over again, all of which should be reasonably obvious, and that is:

  • Plan ahead: Before starting any renovation work, it’s essential to have a clear idea of what you want to achieve. Consider your budget, your lifestyle, and your personal taste. Make sure you know exactly what you want before starting the renovation process.
  • Choose the right contractors: Choosing reputable and experienced contractors is crucial. Make sure to read reviews and ask for references. Look for contractors who will take the time to understand your needs and provide you with a detailed estimate.
  • Be realistic about your budget: Bathroom renovations can be costly, so it’s important to be realistic about what you can afford. Prioritize the most important elements of your renovation and be prepared to make compromises.
  • Consider the layout: Make sure your new bathroom layout is functional and easy to use. Think about the flow of the room, and make sure there is enough storage space and the fixtures are placed in logical locations.
  • Don’t neglect the details: The little things matter, too. Ensure that the finishes, such as the tile, countertops, and fixtures, are high-quality and installed correctly.
  • Keep future resale in mind: While you want to design your bathroom to suit your personal taste and needs, it’s also essential to keep in mind that you may sell your home in the future. So, consider what may appeal to potential buyers and make your bathroom renovation as versatile as possible.

Managing a bathroom renovation

A bathroom renovation or makeover can be project managed in two ways, requiring you to do all the above. Managing the project yourself is simply a matter of being organised and knowing what you want.

Hiring a builder to project manage your bathroom still requires that you are organised and understand what you wish to do, but it saves you the burden of dealing with specialist trades.

No matter which route you choose, ensure you hire skilled and talented specialist trades, as inevitably, they will dictate how smoothly the bathroom renovation runs and the quality of the finished product.

One pitfall of using many so-called builders to project manage is that they are no longer a tradesman in their own right but have undertaken courses to gain a BSA builders licence. In our experience, the specialist trades they subcontract your bathroom renovation to are not hired because they are the best to undertake the job but are the cheapest companies the builder can obtain to maximise his profit.

How to choose specialist trades for your bathroom renovation

When choosing the specialist trades to undertake your bathroom renovation, you should always:

  • Check that they have a compliant contractors license
  • check that they have public liability insurance of at least $10 million and can supply you with a certificate of currency
  • check that they have a WorkCover insurance policy and can provide you with a certificate of currency
  • check their references, as many of the so-called online references are of dubious quality
  • write a specification of the work you wish them to perform so that when you receive the quotes, you are comparing like for like and if getting multiple quotes, this is critical so that you are setting benchmarks
  • Be cautious about quotes that seem too high or too low because, as always, the devil is in the fine print or lack thereof
  • check before you sign anything to ensure that quotes include all the most minor details and are compliant not only with your specifications but local laws and Australian standards and that it consists of the brands and models of fittings you specified and not a substitute

There is a limit to DIY in a bathroom renovation

Despite what you see on television programmes, there is a limit to what can be achieved by DIY, especially in areas such as plumbing and electrical, which are two of the foremost specialists you will require in a bathroom renovation. 

While doing some work for yourself is a wise way to save money, you also need to understand that many legal restrictions are in place for a good reason. DIY in regulated trades is a recipe for disaster, with the possibility of insurance coverage being denied if something goes wrong.

No matter what you get told by well-meaning shop assistants in Bunnings, always use qualified and licensed tradesmen for regulated work such as pest control, electrical, plumbing, gasfitting, and waterproofing. Therefore, part of your initial planning is to know which aspects of the bathroom renovation must be undertaken by experienced, specialist and licensed trades companies.

You will only get what you pay for

The old saying about only getting what you pay for has never been so true, especially regarding plumbing products. Buying cheap or non-standard fittings is an easy trap to fall into with the proliferation of outlets selling plumbing materials, accessories, fixtures and even tools. Purchasing the bargain that is frequently an unbranded toilet or tap that looks the same as the one you saw in a shop elsewhere can quickly become the product from hell that will cost you much more in the long run.

If you’re buying the fixtures and fittings for the bathroom renovation yourself, ensure that everything you buy conforms to the relevant Australian Standards. As a rule of thumb, be careful about who you buy from online outlets as, in our experience, many of the products they sell are brand-name fakes and claim to comply with Australian standards when in reality, they don’t.

A bathroom renovation is expensive and needs to last for at least ten years, so avoid being too trendy or bold because what is exceptionally fashionable now, and you can be sure will unfashionable in 10 years when you want to sell your home.

Avoid a bold colour and design if it is a permanent feature, such as the tiles, vanity, or toilet. In the permanent features, always aim for a neutral understatement that will last the passage of time. Painted walls can be bold and fashionable as long as they can be repainted. Otherwise, bright colours and designs should be left to the removable decorative features you put in after you renovate the bathroom.

Stick to your plans once you begin

You need to know precisely what you want before beginning your bathroom renovation, within reason. Then, once you have planned your bathroom, commit to it because it will cost you a fortune if you change your mind once work begins. For example, changing your mind about a bath or shower size can cost a small fortune in moving walls and pipes.

It’s not that hard to turn your bathroom into an oasis of peace and tranquillity without breaking the bank as long as you plan and are organised. Just remember your bathroom renovation is not a television programme. If you treat a bathroom renovation like you see on The Block, I guarantee you will suffer from bathroom renovation regret.

Whywait Plumbing has been involved in numerous bathroom renovations. We have over 45 years of experience and a team of expert plumbers and tradesmen dedicated to creating beautiful and functional bathrooms. Contact us today to schedule your consultation.

Plumbing protects your health day in day out

Plumbing protects your health day in day out

World Plumbing Day is celebrated worldwide every year on 11 March

World Plumbing Day is an initiative by the World Plumbing Council created in 2009. The first-ever World Plumbing Day was held in 2010 on March 11.

World Plumbing Day is celebrated around the world every year on March 11. The day aims to spread awareness of the importance of plumbing and plumbers in protecting public health and improving access to clean water and sanitation facilities.

The World Plumbing Council’s hoped to create a day in World Plumbing Day where worldwide the community could reflect on the vital role plumbing has played and continues to play in:

  • Protecting public health

  • Share knowledge and collaboration

  • Improve the quality and access to fresh potable water

  • Improve the quality and access to safe sanitation

 

Plumbing saves lives by improving the world we all live in

Even though we all use our plumbing infrastructure daily, no matter where we are, it is invariably taken for granted as it’s just part of everyday life. World Plumbing Day is the day you need to realise that life without plumbing would be unimaginable.

From the moment we rise from bed in the morning, we are use plumbing. Using the toilet, taking a shower, drinking a coffee, drinking a glass of water, washing our clothes and watering our gardens. All of these tasks are only possible thanks to trained and qualified plumbers.

There are still millions of people worldwide who lack access to basic plumbing amenities. Life without basic plumbing leads to lowered living standards and severe health consequences.

Adequate, functional and effective plumbing is also essential to helping the environment. With increased water shortages and droughts worldwide, sustainable and energy-efficient plumbing are paramount to helping the planet.

Facts about world plumbing

whywait plumbing services

Plumbing advancements help the environment

Plumbing improves the world

World Plumbing Day is a call to action for people across the industry to show pride in what they do and the part they play in protecting the community’s health.

The key aim is to promote the link between good plumbing with sanitation and human and environmental health.

Commendation of Exceptional Service from Whywait Plumbing

Commendation of Exceptional Service from Whywait Plumbing

Whywait Plumbing Receives High Praise for Exceptional Service

Below is an email I received from a client yesterday, which got me thinking once again about how critical we are as plumbers. Yes, electricians are sparkies. They’ve got a cute nickname. And carpenters are chippies, which is also cute. But us plumbers, we are they just called, well, plumbers? Could it be something to do with respect for plumbers stemming from our profession’s long history?

Take a look at the history books. You’ll find plumbum – that’s lead to you and me – being fashioned into pipes by the early Romans. Those pipes, courtesy of your everyday plumber, carried the lifeblood of Rome: clean water in, dirty water out. No plumber, no pipes. No pipes, no Rome. And without Rome, you and I’d be chattering in a different tongue and dancing to the beat of a different legal drum.

Our world today? Brought to you by plumbers with clean water in and dirty water out, still.

On the face of it, plumbing doesn’t look like a walk in the park, does it? Plumbers spend their days on their knees, elbow-deep in what is often a mystery. Plumbers are under sinks wrestling with rot and rats or shoulder-deep in drains tackling who knows what. And if they’re not there, they’re in your ceiling space, bent like a pretzel in the swelter, tools in hand, while the homeowners beneath send desperate prayers.

And yet, who do people dial when disaster strikes? Not the sparky. Not the chippy. It’s the plumber who’s the knight in shining fluro shirts. We’re the ones which stem the flood, who avert the ruin, the guardians of your water pipes and drains, the heroes of your home. We’re your round-the-clock rescuers, knights of the drip and Lancelots of the leak.

I’ve discovered that plumbers are more than just repairmen; you are everyday heroes…

Subject: Commendation of Exceptional Service from Whywait Plumbing

Dear Mr Mays,

I trust this message finds you well. I am writing this email to share my utmost satisfaction and appreciation for the excellent plumbing service I recently received from you and your team.

Before my interaction with you, I was, admittedly, one of those who underappreciated a skilled plumber’s invaluable role in maintaining life’s fundamental necessities. The day my home’s plumbing system suffered a significant malfunction with our sewer drain was a harsh wake-up call. This incident brought to light that the harmony of a home could be disrupted by a plumbing failure, affecting everything from morning rituals to essential domestic routines.

Then came Whywait Plumbing, embodying the knight in shining armour – armed not with a sword but an array of exciting plumbing tools, pipes, and an unparalleled understanding of the intricate plumbing networks. You arrived promptly after my distress call, ready to tackle the issues at hand, a testament to your swift response time.

Your team displayed a unique blend of skill, professionalism, and an intuitive understanding of my home’s plumbing infrastructure. The way your team identified and resolved the problem was almost poetic. It was like watching a maestro conducting a symphony, an artist creating a masterpiece, or a coder decoding complex algorithms. There was a beauty to the simplicity with which you made sense of the chaos and brought harmony back into my home.

Not only was the issue resolved efficiently, but you also took the time to explain the situation and preventative measures to avoid future issues. This commitment to customer education is something I greatly appreciate and is not something that every service provider offers. Your respect for my time, understanding of my concern, and dedication to ensuring a solution that was both quick and lasting is something worth acknowledging.

The experience made me reconsider my previous misconceptions about plumbers and their work. I’ve come to recognise your vital role in our society, upkeeping the comfort and functionality of our homes. I’ve discovered that plumbers are more than just repairmen; you are everyday heroes, quietly ensuring our lives go unhampered.

In conclusion, I want to express my deep gratitude to the entire Whywait Plumbing team. I am beyond satisfied with the service I received. The professionalism, knowledge, and human touch your team brought to the task were simply outstanding. You’ve earned a customer for life, and I wouldn’t hesitate to recommend Whywait Plumbing to anyone needing top-tier plumbing services.

Best Regards,

Tiffany Zang

Choose Whywait and Consider It Done

Upon receiving the email, I immediately contacted Tiffany to extend my gratitude. As we conversed, she shared her previous experiences with service providers on the Gold Coast, echoing the issues I’ve observed throughout many years in the industry. However, as I explained to her, it’s not my place to comment on other businesses. Each one operates distinctively, driven by its unique blend of training, equipment, experience, ethics, and cost structures.

Humbled by her praise, I asked Tiffany’s permission to share her words publicly. She gladly consented, her gratitude palpable for everything our dedicated team at Whywait accomplished to rectify her blocked drains.

In closing, I think Tiffany’s words encapsulate our mission perfectly: “I wouldn’t hesitate to recommend Whywait Plumbing to anyone needing top-tier plumbing services.” This is a testament to the dedication, expertise, and commitment to customer satisfaction that we strive to uphold in every task we undertake. As we’ve said for many years, choose Whywait and consider it done.

The Myth Of The “Going Rate or Recommended Rate” For Plumbing Services

The Myth Of The “Going Rate or Recommended Rate” For Plumbing Services

Is there a going rate for plumbers to charge?

Unfortunately, the myth that there is a going rate for plumbers or recommended rate for plumbing services is one of those lovely urban myths that will never go away. Some consumers promote it to avoid paying for plumbing services after completing the work.

Even more disturbing is the fact that it is also promoted by some plumbing contractors who are:

  • lacking in necessary business skills and cannot do basic accounting equations to work out the cost of running their business and provide quality service at a fair profit
  • engaged in payback against other plumbing contractors to undermine their competitors by claiming they are overcharging

Every plumbing company has different costs

Every plumbing business is not the same. Every plumbing business has different cost structures, overhead, and productivity levels required to set a selling price or a break-even price.

It is illegal under the Competition and Consumer Act 2010 for businesses to collude in setting prices or for any set or recommended rates by master plumbers associations.

When many one-person plumbing businesses start, it is far too complicated to put a budget together and calculate the cost of doing business. However, they need to do it to ensure they charge a rate for their services that covers the business’s cost. Unfortunately, most of the time, these one-person plumbing businesses decide to set the going rate for plumbers and be done with it.

So how do these one-person businesses determine the going rate for plumbers?

Very simply, they ring around all their competitors, pretending to be a prospective customer and find out what they are charging for their services. As no professional plumber can give a price over the phone, they tend to only get prices from like-minded one-person businesses promoting a whole undercutting philosophy based on some mythical hourly rate which then becomes the fictitious going rate.

The myth of a going rate is self-perpetuating by plumbers

To see how this whole myth of the going rate for plumbers becomes self-perpetuating, consider the following scenario, which is exactly what happens all the time.

Consider the scenario where  Trevor bought a van, got a new mobile phone, used the tools supplied by his former employer, and opened up “Trevors Plumbing Service.” Trevor knew his old employer, “Gold Coast Plumbing”, was charging $130 per hour, but he knew that his former boss had lots of equipment and paid his employees above the award wages, so he decided to charge only $80 an hour.

A couple of weeks later, Jason, who does not like Trevor, hears that Trevor has opened up his plumbing business. He figures he’s much more intelligent than Trevor, plus he’s sure he’s faster and quicker at plumbing work than Trevor, so he decides to buy a ute, too and open up “Speedy Plumbing.” Jason gets his girlfriend to phone Trevor pretending to be a customer, to find out his charges. Again, Jason does not like Trevor, so he figured he could knock him out of business by charging $20 less and getting all his business. So “Speedy Plumbing” is now in business charging $60 per hour.

Plumbers start undercutting based on the mythical going rate 

Meanwhile, Stephen had opened up “Super Coastwide Plumbing” a year earlier and had just had a builder who supplied him with 90% of his work tell him that he would be using another plumber to do his work in the future. This is despite Stephen providing excellent service but at $100 per hour was way above the going rate for plumbers. Stephen panicked on hearing this and decided to call around his competitors to see the going rate for plumbers. Stephen discovered that it ranged from $40 to $160 per hour.  Stephen decided that to keep his business going, he needed to match the going rate for plumbers and, based on where most of his competitors were, opted to drop his rate to $65 per hour to be under the rate charged by “Trevors Plumbing Service” who appeared to pick up lots of work.

Meanwhile, over at “Gold Coast Plumbing”, the owners are having a meeting. “We aren’t making enough money to cover our costs!” They say. “Well, we can’t increase our rates because we’re already one of the highest in town — $70 higher than some after ringing around to find out the going rate for plumbers is.” The owners are frustrated because they’re gradually watching their business go down, a company that’s been in their family for three generations.

The going rate for plumbers myth destroys businesses and families

What happens next is textbook accurate and repeatedly occurs in the plumbing industry causing unemployment, financial hardship and family breakups.

“Gold Coast Plumbing” started cutting corners by using cheaper materials, cancelling insurance cover, not replacing old equipment, not replacing old utes and vans, charging clients for hours that were not worked, and using labourers and apprentices instead of qualified plumbers. As a result, their plumbers become disillusioned and start looking for jobs elsewhere. This forces “Gold Coast Plumbing” to use more labourers and apprentices to undertake the work that requires licensed and experienced plumbers.

Over at “Speedy Plumbing”, Jason is struggling to cope with all the work but cannot hire any licensed plumbers because he’s discovered he can’t afford to pay them plus buy more utes and equipment because his rates are too cheap and don’t cover the costs of running the business.

Trevor over at “Trevors Plumbing Service” is still working by himself, so he does not need a lot of work to keep him busy plus, the customers that hired him because he was the lowest price have left him and gone to “Speedy Plumbing”. Trevor is not concerned as he’s making more money than he did when he was an employee at ‘Gold Coast Plumbing” plus, he’s his own boss and doesn’t have to answer to anybody. However, Trevor has discovered that he’s got to cut corners to make sure he can pay the bills. He does not renew his QBCC licenses or take out public liability insurance. Trevor adopts a policy of never returning calls to customers who complain and starts using inferior quality materials.

Meanwhile, Stephen at “Super Coastwide Plumbing” struggled to pay bills since dropping his prices to the going rate for plumbers, with the losers being his family. Stephen’s wife is forced to return to her old job, supporting “the business” until it gets back on its feet. Even worse, cutting corners meant customers were not getting compliant plumbing work undertaken, with failures being the norm. Finally, employees started getting reduced or no training, with wages failing to be paid on time as there was never enough money.

No one ever wins in setting up a business based on the going rate for plumbers

Every successful plumbing business knows the starting point always is learning what it costs to run their business and setting charge-out rates that ensure they can make a profit for the long term, which is specific to their circumstances and business model. 

No one ever wins in setting up a business based on the going rate for plumbers or recommended rate because they are a myth. The only guarantee is that the company will close, leaving employees, suppliers and customers all out of pocket and worse off for the experience in myriad ways. 

Sadly, I repeatedly witness these “fictitious” scenarios on the Gold Coast amongst plumbing companies. There are no winners when you don’t operate a business to make a profit after covering every single one of your costs.

CALL NOW
CALL NOW