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Plumbing protects your health day in day out

Plumbing protects your health day in day out

World Plumbing Day is celebrated worldwide every year on 11 March

World Plumbing Day is an initiative by the World Plumbing Council created in 2009. The first-ever World Plumbing Day was held in 2010 on March 11.

World Plumbing Day is celebrated around the world every year on March 11. The day aims to spread awareness of the importance of plumbing and plumbers in protecting public health and improving access to clean water and sanitation facilities.

The World Plumbing Council’s hoped to create a day in World Plumbing Day where worldwide the community could reflect on the vital role plumbing has played and continues to play in:

  • Protecting public health

  • Share knowledge and collaboration

  • Improve the quality and access to fresh potable water

  • Improve the quality and access to safe sanitation

 

Plumbing saves lives by improving the world we all live in

Even though we all use our plumbing infrastructure daily, no matter where we are, it is invariably taken for granted as it’s just part of everyday life. World Plumbing Day is the day you need to realise that life without plumbing would be unimaginable.

From the moment we rise from bed in the morning, we are use plumbing. Using the toilet, taking a shower, drinking a coffee, drinking a glass of water, washing our clothes and watering our gardens. All of these tasks are only possible thanks to trained and qualified plumbers.

There are still millions of people worldwide who lack access to basic plumbing amenities. Life without basic plumbing leads to lowered living standards and severe health consequences.

Adequate, functional and effective plumbing is also essential to helping the environment. With increased water shortages and droughts worldwide, sustainable and energy-efficient plumbing are paramount to helping the planet.

Facts about world plumbing

whywait plumbing services

Plumbing advancements help the environment

Plumbing improves the world

World Plumbing Day is a call to action for people across the industry to show pride in what they do and the part they play in protecting the community’s health.

The key aim is to promote the link between good plumbing with sanitation and human and environmental health.

Commendation of Exceptional Service from Whywait Plumbing

Commendation of Exceptional Service from Whywait Plumbing

Whywait Plumbing Receives High Praise for Exceptional Service

Below is an email I received from a client yesterday, which got me thinking once again about how critical we are as plumbers. Yes, electricians are sparkies. They’ve got a cute nickname. And carpenters are chippies, which is also cute. But us plumbers, we are they just called, well, plumbers? Could it be something to do with respect for plumbers stemming from our profession’s long history?

Take a look at the history books. You’ll find plumbum – that’s lead to you and me – being fashioned into pipes by the early Romans. Those pipes, courtesy of your everyday plumber, carried the lifeblood of Rome: clean water in, dirty water out. No plumber, no pipes. No pipes, no Rome. And without Rome, you and I’d be chattering in a different tongue and dancing to the beat of a different legal drum.

Our world today? Brought to you by plumbers with clean water in and dirty water out, still.

On the face of it, plumbing doesn’t look like a walk in the park, does it? Plumbers spend their days on their knees, elbow-deep in what is often a mystery. Plumbers are under sinks wrestling with rot and rats or shoulder-deep in drains tackling who knows what. And if they’re not there, they’re in your ceiling space, bent like a pretzel in the swelter, tools in hand, while the homeowners beneath send desperate prayers.

And yet, who do people dial when disaster strikes? Not the sparky. Not the chippy. It’s the plumber who’s the knight in shining fluro shirts. We’re the ones which stem the flood, who avert the ruin, the guardians of your water pipes and drains, the heroes of your home. We’re your round-the-clock rescuers, knights of the drip and Lancelots of the leak.

I’ve discovered that plumbers are more than just repairmen; you are everyday heroes…

Subject: Commendation of Exceptional Service from Whywait Plumbing

Dear Mr Mays,

I trust this message finds you well. I am writing this email to share my utmost satisfaction and appreciation for the excellent plumbing service I recently received from you and your team.

Before my interaction with you, I was, admittedly, one of those who underappreciated a skilled plumber’s invaluable role in maintaining life’s fundamental necessities. The day my home’s plumbing system suffered a significant malfunction with our sewer drain was a harsh wake-up call. This incident brought to light that the harmony of a home could be disrupted by a plumbing failure, affecting everything from morning rituals to essential domestic routines.

Then came Whywait Plumbing, embodying the knight in shining armour – armed not with a sword but an array of exciting plumbing tools, pipes, and an unparalleled understanding of the intricate plumbing networks. You arrived promptly after my distress call, ready to tackle the issues at hand, a testament to your swift response time.

Your team displayed a unique blend of skill, professionalism, and an intuitive understanding of my home’s plumbing infrastructure. The way your team identified and resolved the problem was almost poetic. It was like watching a maestro conducting a symphony, an artist creating a masterpiece, or a coder decoding complex algorithms. There was a beauty to the simplicity with which you made sense of the chaos and brought harmony back into my home.

Not only was the issue resolved efficiently, but you also took the time to explain the situation and preventative measures to avoid future issues. This commitment to customer education is something I greatly appreciate and is not something that every service provider offers. Your respect for my time, understanding of my concern, and dedication to ensuring a solution that was both quick and lasting is something worth acknowledging.

The experience made me reconsider my previous misconceptions about plumbers and their work. I’ve come to recognise your vital role in our society, upkeeping the comfort and functionality of our homes. I’ve discovered that plumbers are more than just repairmen; you are everyday heroes, quietly ensuring our lives go unhampered.

In conclusion, I want to express my deep gratitude to the entire Whywait Plumbing team. I am beyond satisfied with the service I received. The professionalism, knowledge, and human touch your team brought to the task were simply outstanding. You’ve earned a customer for life, and I wouldn’t hesitate to recommend Whywait Plumbing to anyone needing top-tier plumbing services.

Best Regards,

Tiffany Zang

Choose Whywait and Consider It Done

Upon receiving the email, I immediately contacted Tiffany to extend my gratitude. As we conversed, she shared her previous experiences with service providers on the Gold Coast, echoing the issues I’ve observed throughout many years in the industry. However, as I explained to her, it’s not my place to comment on other businesses. Each one operates distinctively, driven by its unique blend of training, equipment, experience, ethics, and cost structures.

Humbled by her praise, I asked Tiffany’s permission to share her words publicly. She gladly consented, her gratitude palpable for everything our dedicated team at Whywait accomplished to rectify her blocked drains.

In closing, I think Tiffany’s words encapsulate our mission perfectly: “I wouldn’t hesitate to recommend Whywait Plumbing to anyone needing top-tier plumbing services.” This is a testament to the dedication, expertise, and commitment to customer satisfaction that we strive to uphold in every task we undertake. As we’ve said for many years, choose Whywait and consider it done.

The Myth Of The “Going Rate or Recommended Rate” For Plumbing Services

The Myth Of The “Going Rate or Recommended Rate” For Plumbing Services

Is there a going rate for plumbers to charge?

Unfortunately, the myth that there is a going rate for plumbers or recommended rate for plumbing services is one of those lovely urban myths that will never go away. Some consumers promote it to avoid paying for plumbing services after completing the work.

Even more disturbing is the fact that it is also promoted by some plumbing contractors who are:

  • lacking in necessary business skills and cannot do basic accounting equations to work out the cost of running their business and provide quality service at a fair profit
  • engaged in payback against other plumbing contractors to undermine their competitors by claiming they are overcharging

Every plumbing company has different costs

Every plumbing business is not the same. Every plumbing business has different cost structures, overhead, and productivity levels required to set a selling price or a break-even price.

It is illegal under the Competition and Consumer Act 2010 for businesses to collude in setting prices or for any set or recommended rates by master plumbers associations.

When many one-person plumbing businesses start, it is far too complicated to put a budget together and calculate the cost of doing business. However, they need to do it to ensure they charge a rate for their services that covers the business’s cost. Unfortunately, most of the time, these one-person plumbing businesses decide to set the going rate for plumbers and be done with it.

So how do these one-person businesses determine the going rate for plumbers?

Very simply, they ring around all their competitors, pretending to be a prospective customer and find out what they are charging for their services. As no professional plumber can give a price over the phone, they tend to only get prices from like-minded one-person businesses promoting a whole undercutting philosophy based on some mythical hourly rate which then becomes the fictitious going rate.

The myth of a going rate is self-perpetuating by plumbers

To see how this whole myth of the going rate for plumbers becomes self-perpetuating, consider the following scenario, which is exactly what happens all the time.

Consider the scenario where  Trevor bought a van, got a new mobile phone, used the tools supplied by his former employer, and opened up “Trevors Plumbing Service.” Trevor knew his old employer, “Gold Coast Plumbing”, was charging $130 per hour, but he knew that his former boss had lots of equipment and paid his employees above the award wages, so he decided to charge only $80 an hour.

A couple of weeks later, Jason, who does not like Trevor, hears that Trevor has opened up his plumbing business. He figures he’s much more intelligent than Trevor, plus he’s sure he’s faster and quicker at plumbing work than Trevor, so he decides to buy a ute, too and open up “Speedy Plumbing.” Jason gets his girlfriend to phone Trevor pretending to be a customer, to find out his charges. Again, Jason does not like Trevor, so he figured he could knock him out of business by charging $20 less and getting all his business. So “Speedy Plumbing” is now in business charging $60 per hour.

Plumbers start undercutting based on the mythical going rate 

Meanwhile, Stephen had opened up “Super Coastwide Plumbing” a year earlier and had just had a builder who supplied him with 90% of his work tell him that he would be using another plumber to do his work in the future. This is despite Stephen providing excellent service but at $100 per hour was way above the going rate for plumbers. Stephen panicked on hearing this and decided to call around his competitors to see the going rate for plumbers. Stephen discovered that it ranged from $40 to $160 per hour.  Stephen decided that to keep his business going, he needed to match the going rate for plumbers and, based on where most of his competitors were, opted to drop his rate to $65 per hour to be under the rate charged by “Trevors Plumbing Service” who appeared to pick up lots of work.

Meanwhile, over at “Gold Coast Plumbing”, the owners are having a meeting. “We aren’t making enough money to cover our costs!” They say. “Well, we can’t increase our rates because we’re already one of the highest in town — $70 higher than some after ringing around to find out the going rate for plumbers is.” The owners are frustrated because they’re gradually watching their business go down, a company that’s been in their family for three generations.

The going rate for plumbers myth destroys businesses and families

What happens next is textbook accurate and repeatedly occurs in the plumbing industry causing unemployment, financial hardship and family breakups.

“Gold Coast Plumbing” started cutting corners by using cheaper materials, cancelling insurance cover, not replacing old equipment, not replacing old utes and vans, charging clients for hours that were not worked, and using labourers and apprentices instead of qualified plumbers. As a result, their plumbers become disillusioned and start looking for jobs elsewhere. This forces “Gold Coast Plumbing” to use more labourers and apprentices to undertake the work that requires licensed and experienced plumbers.

Over at “Speedy Plumbing”, Jason is struggling to cope with all the work but cannot hire any licensed plumbers because he’s discovered he can’t afford to pay them plus buy more utes and equipment because his rates are too cheap and don’t cover the costs of running the business.

Trevor over at “Trevors Plumbing Service” is still working by himself, so he does not need a lot of work to keep him busy plus, the customers that hired him because he was the lowest price have left him and gone to “Speedy Plumbing”. Trevor is not concerned as he’s making more money than he did when he was an employee at ‘Gold Coast Plumbing” plus, he’s his own boss and doesn’t have to answer to anybody. However, Trevor has discovered that he’s got to cut corners to make sure he can pay the bills. He does not renew his QBCC licenses or take out public liability insurance. Trevor adopts a policy of never returning calls to customers who complain and starts using inferior quality materials.

Meanwhile, Stephen at “Super Coastwide Plumbing” struggled to pay bills since dropping his prices to the going rate for plumbers, with the losers being his family. Stephen’s wife is forced to return to her old job, supporting “the business” until it gets back on its feet. Even worse, cutting corners meant customers were not getting compliant plumbing work undertaken, with failures being the norm. Finally, employees started getting reduced or no training, with wages failing to be paid on time as there was never enough money.

No one ever wins in setting up a business based on the going rate for plumbers

Every successful plumbing business knows the starting point always is learning what it costs to run their business and setting charge-out rates that ensure they can make a profit for the long term, which is specific to their circumstances and business model. 

No one ever wins in setting up a business based on the going rate for plumbers or recommended rate because they are a myth. The only guarantee is that the company will close, leaving employees, suppliers and customers all out of pocket and worse off for the experience in myriad ways. 

Sadly, I repeatedly witness these “fictitious” scenarios on the Gold Coast amongst plumbing companies. There are no winners when you don’t operate a business to make a profit after covering every single one of your costs.

Water Damage Insurance Claims Are Still Increasing

Water Damage Insurance Claims Are Still Increasing

Water damage insurance claims are an issue we deal with every week. We are continually called upon to deal with insurance companies or assessors on behalf of clients when they have sustained water damage to their homes.

With COVID-19 lockdowns keeping a large proportion of Australians at home, research from QBE Insurance indicates water damage insurance claims remain at high levels.

New research from QBE Insurance revealed that 77% of people who experienced water damage were home at the time of the incident, unravelling misconceptions that flooding mainly occurs when the house is unoccupied.

The QBE Insurance research statistics reveal that:

  • 77% of claimants impacted by water damage were at home for the water damage incident.
  • Burst pipes, blocked pipes, damaged roofs and old plumbing are the main water damage culprits.

According to the research, internal water damage is typical, with 58% of survey respondents having experienced internal water damage themselves or know someone who has, or both.

This coincides with QBE claims data, which found water damage incidents account for almost a quarter (24%) of all home insurance claims. Water damage insurance claims are one of QBE’s most regular home insurance claims. An average claim is $5,000, and more severe water damage claims commonly reaching over half a million dollars.

“Preparedness and prevention are key to limiting the potential damage caused by internal water damage,” says Arron Mann, General Manager, Short Tail Claims at QBE.

“Water damage can happen whether a household member is at home or not being home more often, as many of us are right now, can increase the pressure on our plumbing and risk to our homes. However, this kind of damage can also be sudden and severe regardless of whether you’re home or not, which is why prevention and knowing what to do when something goes awry are so valuable.”

Despite 53% of research respondents saying their first response to water damage would be turning off the water main, 1 in 5 Australians (21%) don’t know where their water main is, and worryingly, 1 in 5 (18%) also don’t know how to turn it off.

The QBE research also revealed that almost 30% of Australians don’t know what home maintenance tasks can prevent water damage in their homes, with 16% not knowing that home maintenance can prevent it in the first place. Cost is also a factor, with 21% not undertaking any home maintenance because it’s too expensive, while 8% say they don’t have the time.

“Sometimes, the difference between no damage and severe damage can be in how quickly a householder responds. Yet concerningly, many people are unaware that much of this damage – and the stress and cost that comes with it – is often preventable,” says Arron Mann.

The best way to avoid water damage insurance claims is by regular maintenance from Whywait Plumbing. Now this will not prevent every possible water leak scenario from happening, but it will demonstrate to the insurance company that you have been undertaking regular maintenance if claim difficulties occur.

At Whywait Plumbing, we see instances every day of water damage that has occurred through the failure to maintain your home regularly. That is why we recommend all our clients to become a Service Partner and enjoy the VIP benefits of having a Service Partner Plan to maintain your most valuable asset, your home, proactively.

Detecting COVID-19 in Your Wastewater Drain

Detecting COVID-19 in Your Wastewater Drain

Your wastewater is one of the key sources used to identify the presence of the COVID-19 virus in your local community because plumbing is public health

COVID-19 has been a wake-up call for every level of government in Australia. The pandemic has reiterated that plumbing is all about public health. With vaccination rates being hailed as our pathway back to the new normality, we need politicians and bureaucrats to embrace that plumbing protects the entire community and individually plumbers preserve the nation’s health.

A pivotal component in managing COVID-19 is establishing where transmission of the virus occurs. Since the beginning of the pandemic in early 2020, the identification of exposure sites by health authorities and the requirement for people who were at the same areas during the same time to monitor for symptoms or get tested themselves have been a ceaseless part of the public health response.

Wastewater testing has been crucial for health departments to identify where COVID-19 may be present in the community to help to stop the spread.

Wastewater or the used water from toilets, sinks, showers, baths, basins and dishwashers are analysed and tested for fragments of SARS-CoV-2, the virus that causes COVID-19.

Fragments of the virus potentially enter the wastewater system through people who have or have recently had COVID-19. People shed the virus fragments through toilet paper, used tissues, off their hands and skin or in faeces. This shedding can continue for weeks after a person is infectious.

“The COVID-19 virus, SARS-Cov-2, can enter wastewater infrastructure through any of those means. However, it is likely to enter wastewater principally from faecal and respiratory shedding. Shed virus is then detected by analysing the wastewater using analytical methods that are specific for SARS-CoV-2,” says Dr Nick Crosbie, Recycled Water and IWM Research Manager at Melbourne Water.

“Wastewater monitoring is equivalent to obtaining and analysing a large community-based composite sample of faeces, saliva, vomit, sputum, urine, shed skin and other material shed during personal cleansing, washing, bathing, and excreting.”

Throughout Australia, wastewater samples are taken from wastewater treatment plants, regional wastewater treatment plants and multiple locations throughout any metropolitan sewerage system.

Dr Crosbie describes surveillance as dynamic, adjusting it to meet changing needs such as surge testing during outbreaks.

“Samples are obtained by ‘grab sampling’, auto-sampling, and by the deployment of so-called ‘passive samplers’ which accumulate the SARS-CoV-2 virus in the period of their deployment. Between a few 100 to more than 1,000 samples are collected and processed in a seven-day period. The samples are analysed of the passive samplers with presumptive detections confirmed by third-party analysis.”

Wastewater testing has come to public prominence during the pandemic, although it has been regularly undertaken worldwide to monitor poliovirus, norovirus and adenovirus for close to twenty years.

Dr Crosbie says the public identification of locations in which viral fragments are identified in wastewater – announced by the Department of Health regularly, including sending text messages to people in affected postcodes – allows health authorities to target their responses.

“Information can be used by health departments to focus their investigations further and to encourage an increase in local clinical testing rates,” he says.

The role of plumbers in effective wastewater testing is critical. The provision of safe and effective plumbing and sanitation illustrates how plumbers contribute to strengthening public health. Master Plumbers CEO Peter Daly is unequivocal in stating that “Plumbers play a vital role in developing, maintaining and promoting public health among the community. Plumbers prevent against disease and illness stemming from poor plumbing and sanitation and against the dangers of unsafe gas appliances, some of which can be deadly. Our day to day work in plumbing and sanitation also supports the overall wastewater testing process to play a big role in the COVID-19 response.”

Dr Crosbie agrees, “the COVID-19 wastewater surveillance program is a huge team effort between people working in the plumbing industry, water industry, and the laboratory and health sectors,” he says.

Dr Crosbie understands that plumbing is public health, “More generally, the safe operation of our water and wastewater infrastructure ensures that the community do not suffer from significant health effects from water and wastewater-borne diseases.”

The World Health Organisation and leading doctors state that the world’s most significant medical milestone since 1840 was sanitation. Despite the tremendous medical breakthroughs and scientific advances, the seemingly mundane advance of reliable sewage and reliable, clean water supply is the most significant medical advance over the last 200 years.

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