by Gary Mays | Aug 30, 2013 | City of Gold Coast, Cold Water, Consumer Issues, Water, Water Filtration, Water Leaks
Imagine opening your mail to find a water bill for $27154.83.
We all know water is the basis of all life and an absolute necessity of life, but I’m sure we all agree a $27154.83 water bill is not what anyone would want.
This property is a commercial property where the normal water bill for 6 months is around $4000 and as the exasperated owner said, “why has water got so bloody expensive?” The very simple answer to that question is that water costs are a direct reflection of appalling state government planning between 1990 and 2007.
Many of us remember when water was essentially free and the only time you got charged for it was if you used excess water over and above the very generous allowance that was paid for as part of your council rates.
However, cheap water is the past. The reality of today is that water is expensive if you use vast quantities for irrigation or have a concealed water leak as in the situation above. We all have to be vigilant in ensuring that the integrity of our household water pipes is maintained at all times. The only guarantee anyone can give you on the cost of water is that it will continually increase every year.
If you live on the Gold Coast or in Logan then water costs are comparable. Have a look at annual costs below:
| Water Service Charge |
$205.74 |
| Sewerage Service Charge |
$703.34 |
| Water Consumption Charge |
$3.5167 per k/L |
|
|
| Annual Cost to use 250 k/L of water |
$879.18 |
| Annual Service Charges |
$909.08 |
| Total Annual Cost |
$1788.26 |
| Water Service Charge |
$279.00 |
| Sewerage Service Charge |
$661.60 |
| Water Consumption Charge |
$3.5813 per k/L |
|
|
| Annual Cost to use 250 k/L of water |
$895.33 |
| Annual Service Charges |
$940.60 |
| Total Annual Cost |
$1835.93 |
As you can see Logan is marginally more expensive and if you used 250 kilolitres of water then you would pay $47.67 more for living in Logan.
However where a concealed leak has occurred and eligibility criteria have been met Logan is definitely more understanding and generous in their relief on payment over a 3 year period.
Logan City Council allows:
- a claim once every year
- provide a reduction of 50% of the difference between the consumption for the billing period and the average of the previous consumption history as recorded by council over the preceding four billing periods
City of Gold Coast allows:
- a claim once every three years
- provide a reduction of 60% of the estimated water loss attributed to the concealed leak
- the water loss through a concealed leak must be in excess of 50 kilolitres
- relief increases to 85% if you receive a pensioner water subsidy.
So for example if you normally used 250 kilolitres but had two concealed leaks resulting in an increase to 900 kilolitres in a 3 year period, which is not an unusual occurrence then you would receive relief from payment of $2327.84 at Logan but only$1377.51 on the Gold Coast.
As a rule of thumb YOU ARE RESPONSIBLE for any water leak after the council meter that is on your property. Therefore I recommend that you at least check your water meter reading every month and seriously consider the installation of an AquaTrip water leak detection and control system.
In reality the convenience of reliable, good quality drinking water from your tap is still inexpensive if you compare it to:
| Product |
Litre Cost |
Kilolitre Cost |
| Coca Cola |
$2.33 |
$2330.00 |
| Just Juice |
$1.17 |
$1170.00 |
| Nudie Juice |
$2.50 |
$2500.00 |
| Wolf Blass Yellow Label Shiraz |
$24.00 |
$24000.00 |
| Johnie Walker Black Label |
$71.43 |
$71430.00 |
| XXXX Gold |
$7.35 |
$7350.00 |
| Woolworths Milk |
$1.00 |
$1000.00 |
| Standard Petrol |
$1.52 |
$1520.00 |
| Mount Franklin Spring Water |
$4.65 |
$4650.00 |
| Logan Water |
$0.0036 |
$3.58 |
| Gold Coast Water |
$0.0035 |
$3.52 |
When you look at the real cost of water compared to other products you purchase to drink it not only puts it in perspective but makes you appreciate how fortunate we are to be able to turn on a tap and receive drinking water that is free of bacteria and virus’s so we are not forced to purchase bottled water at $4650.00 per kilolitre to drink.
Yours sincerely,
Gary Mays
by Gary Mays | Aug 23, 2013 | City of Gold Coast, cloudy hot water, Consumer Issues, Gold Coast Plumbing, Health Issues, Hot Water, Hot Water Heat Pump, Hot Water Temperature, licensed plumber, Plumbers Gold Coast, Plumbing Maintenance, Taqua built in filtration sink mixer tap, Water Filtration
Why does my hot water look yuck?
Why is my hot water cloudy is one of those perennial questions that arise for the plumbing technicians at Whywait Plumbing.
Generally, the problem is based around reoccurring issues of “what do you think causes cloudy (white, not dirty) water that comes out of the kitchen tap when on hot? It doesn’t do it in the cold; you don’t get the same residue if you boil cold. The photo below is the residue after 30 seconds when the water settles.”
Very simply, in most cases, cloudy, hot water is caused by dissolved gases in the water. We assure you it is safe to use.
To get cloudy water from your hot tap, you must create the right set of circumstances for everything to come together simultaneously.
So why is my hot water not clear but looks milky?
Turning on the hot water tap and having milky or cloudy water for a few seconds is not unusual. This is a common occurrence that a fundamental principle of physics can explain.
To understand why hot water can appear cloudy, you first need to know that all the water in your home is stored in your pipes under pressure. When water is under pressure, it has a higher capacity to hold dissolved gases. However, when you heat water, the ability to hold those dissolved gases is reduced. This creates supersaturation, which is when there are more dissolved gases in the water than they can carry.
When you turn on the hot water tap, the release of pressure causes those dissolved gases to be released in the form of tiny gas bubbles, which give the water a cloudy or milky appearance. Think of it like popping the cork off a bottle of champagne – all that pressure has to go somewhere!
What causes hot water to look milky or cloudy when you first turn on your tap?
If you’ve ever turned on your hot water tap and found that the water is milky or cloudy, don’t worry, you’re not alone. This common occurrence can happen when turning on the tap releases the pressure, often in an initial highly pressurised burst. The dissolved gas in the water comes out of the solution in the form of tiny gas bubbles, which fill the water and give it a cloudy or milky appearance.
But the good news is that this is a normal and healthy condition for your water. In fact, reasonable quantities of dissolved gas or air in water are not uncommon. And as the gas bubbles dissolve, the water will clear from the bottom up, like a disappearing act. You can easily observe the water rapidly clearing from the bottom up in a glass.
So, if you’re concerned that your hot water service is defective or your water is contaminated, don’t be. We guarantee that cloudy water does not mean anything wrong with your hot water service or water quality. In fact, gas bubbles in your hot water supply will increase with the increase in temperature of your water because the hotter your water, the lower the number of gas bubbles that can be held. So, give it a few seconds, and your hot water will be clear and ready to use.
What should I do if my hot water is always cloudy?
If your water is continually cloudy after the initial burst of hot water, it needs further investigation. Gas bubbles do not cause cloudiness that does not dissolve in hot water.
Seldom is it a fault with your hot water service? If the water does not lose the cloudiness within thirty seconds, you likely have a water filtration problem or a sediment buildup in the hot water tank.
Investigating cloudy, hot water needs to be undertaken by a licensed plumber, so if you are continuously asking yourself why is my hot water cloudy, you need to call us at Whywait Plumbing on (07) 5580 4311 and book a site visit.
by Gary Mays | Apr 6, 2013 | City of Gold Coast, DIY Plumbing, Health Issues, Insurance, Plumbing Emergencies, Plumbing Maintenance
Here at Whywait Plumbing we are often left wondering at the stupid things people do to their plumbing which ensures plumbers are never short of or will run out of work.
Essentially at Whywait Plumbing we are maintenance plumbing specialists and our primary work is to make house calls 24 hours a day, 7 days a week and 365 days a year. The basic reason plumbers never run out of work is based on two truths:
1) our clients will always need plumbing—or more specifically, plumbing that works—and,
2) some of our clients will always do stupid things that stop their plumbing from working.
Keeping in mind that the maintenance side of plumbing often requires a strong stomach and the need to suppress amusement with other peoples’ self-imposed misfortune. But rest assured that the two truths mentioned above will always ensure the plumbers at Whywait Plumbing will keep your plumbing working to keep your business. Listed below are samples of stupid things that some of our clients do to their plumbing that require Whywait staff to suppress their amusement or often bemusement.
- Leaving hoses connected and turned on at the tap and then going away on holiday. This is a classic plumbing error that one must assume is caused most often by extreme laziness with the only beneficiary being Gold Coast Water with all of the extra water this client ultimately had to pay for when the hose burst.
- Using the drain vent pipe for anything other than venting because there is plenty of room inside the pipe. This client was running TV aerial cables, pay TV cables and computer cables down the drainage vent pipe that come up through the roof. For this client it was the solution for getting all of the cabling into the house through a single 50mm pipe. But as he learnt vent pipes are not just there for their bad looks. Vent pipes not only provide air to drains inside the house and to prevent a suction effect that inhibits drainage but they also get rid of sewer gases that come up from the Gold Coast Water’s sewer main. If you cut a hole in your vent inside the house to run a cable through, you’re tapping into an endless supply of your neighborhood’s sewer gases. He had a nice picture on the TV in his lounge room with full access to the Internet but made the house almost uninhabitable with the fluctuating sewer gases entering the house.
- Using too much drain cleaner. When used judiciously and as directed on the right kind of blockage, drain cleaners can be effective and relatively safe for drains. When used with abandon, they can corrode some drain pipes such as copper which this client managed to achieve while making Bunnings very happy with all of his purchases. Plus so much was poured down the pipe it made the blockage worse.
- Pouring chemicals into a septic system. If you’re used to living with a septic system, you probably know how to take care of it. But this client was renting a house on acreage and did not think twice about using chemicals like drain cleaner, chlorine bleach, paint and even anti-bacterial soaps. These chemicals killed the essential bacteria in the septic tank, and caused it to stop working but of course waited until Christmas Day to finally block when he had a house full of family visiting.
- Screwing, nailing or cutting into a wall without checking for hidden plumbing pipes. The advent of multiple types of plastic water pipes have turned this into a nightmare for plumbers as they cannot be welded up like a copper pipe plus none of the systems are compatible. Doing this with a screw and you might hear a fine spray of water hitting the back of the wall. But this client did it with a chainsaw and got the ultimate gusher hitting not only the hot and cold pipes but also the hot water storage tank.
- Pouring cooking oil and fats down the kitchen drain. If you’re in the habit of pouring cooking oil and fats down the kitchen sink drain you are guaranteeing a drain blockage sooner rather than later. Cooking oil and fat is one of the best things for blocking drains as a recent client discovered managing to block up his entire unit and that of her neighbour in a duplex block on Australia Day when the neighbour was entertaining friends for a traditional barbecue.
- Putting everything down the kitchen waste disposal unit. Unfortunately this client was one of those people who thought a waste disposal unit was the equivalent of a space-fantasy laser gun. Unfortunately she found out it was not in the middle of a dinner party for important clients of her husbands business. A waste disposal unit is essentially a motor with a spinning wheel that has two metal blades, and it does very little to stop the following from blocking your drain even if you do run copious amounts of water into the kitchen sink: bulk flour, bulk rice, flower stems, prawn shells, oyster shells, filleted fish scales and skin and a couple of spoons. The smell was not great either.
- Using the toilet as a rubbish bin. We all know it is stupid to put a lot of solids or newspaper down the toilet but many people do it anyway. This client like many others we rescue believed that if she could just get it to flush away it would be magically out of her life forever. Like many people she had the mistaken belief that at the other end of the toilet there is nothing but a black hole which is a portal to a subterranean outer space that swallows up everything she could discard and it is then whisked off into oblivion. Unfortunately, that oblivion is a 100mm pipe that leads into another 100mm pipe, which was the drainage pipe to her entire house. In other words constantly flushing incorrect items down the toilet over an extended period ultimately caused the entire house to block up and the drain had to be dug up to remove all the solidified debris that had mounted up. The bottom line is if it is not toilet paper or faeces or urine it does not belong in the toilet pan.
And those are just a few of the stupid things we have rectified this year to date at Whywait Plumbing Services.
by Gary Mays | Mar 22, 2013 | City of Gold Coast, Cold Water, Consumer Issues, Insurance, Leaking Pipes, Plumbing Emergencies, Plumbing Maintenance, Queensland Government, Water Leaks
At Whywait Plumbing the phones began to ring as soon as the water bills from Gold Coast Water arrived in late January. The most common issue was one of bill shock where residents received bills in the thousands of dollars when their normal bill was around $600.
This was brought home to us here at Whywait when our IT Manager, Brad Horrocks rang about the bill his pensioner father, Neal had received which was $4980 when his normal bill was never over $600. Unbeknown to Neale he had an underground leak in the polypipe watermain coming into his home in Coombabah. This unfortunately is common in the coastal areas such as Coombabah where the water basically soaks into the sandy soils rather than bubbling to the surface.
Neal was fortunate that Gold Coast Water gave him a rebate of $3658 but he was still left to pay a bill of $1322. The sting in the tail of this rebate is that Neale is not eligible for further rebates should he have further leaks in his watermain for 3 years. This puts Neale and all of those like him who are recipients of the 60% rebate from Gold Coast Water where the bill shock is caused by a broken pipe in a terrible dilemma. This is caused by water meters only being read every 3 months and bills being issued every 6 months.
Unless you read your water meter on a regular basis which we strongly recommend then you can suffer a major break in your watermain and not be aware of it for at least 90 days when you receive a letter from Gold Coast Water advising you that you have very high water use readings. If you have already used your once every three years rebate for broken pipes then you will pay for every litre of water that leaks into the ground.
However we do have a solution for everyone who has experienced the drama of water bill shock. Prevention is always the best solution. AquaTrip water leak detection and control systems are the solution. AquaTrip is a permanently installed leak detection protection system that quietly provides protection in the background and under normal conditions you will never know it’s there.
AquaTrip monitors the flow of water into your property, and will shut off the water automatically in the event of a tap left running, a burst pipe, or if a tap, fitting, pipe, toilet, cistern or appliance is leaking. This will save water, reduce wastage and most critically minimise property damage.
AquaTrip is an active water leak detection system that costs less than the excess charges from Gold Coast Water or the excess on one insurance claim and a fraction of the cost of most annual home insurance premiums. In most cases insurance companies do not cover the cost of watermain leaks or the resultant water costs. AquaTrip will provide your home with a lifetime of protection against such water leak events. AquaTrip is a one time insurance policy.
If Neal Horrocks had an AquaTrip installed he would not only have the peace of mind provided by AquaTrip but would be potentially $700 better off today as he would not have had to pay a water bill of $1322.
For more information on installing an AquaTrip “insurance policy” at your home or building Whywait Plumbing today for a lifetime of protection.
by Gary Mays | Mar 18, 2013 | Bathrooms, City of Gold Coast, Consumer Issues, DIY Plumbing, Gold Coast Plumbing, Health Issues, Insurance, Plumber Brisbane, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Legislation, Plumbing Maintenance, Plumbing Renovation, Queensland Government, Sustainable Plumbing, Whywait Plumbing
Cheap plumbing fixtures on-line and the desire for a bargain has created an on-line love affair to compare prices of supposedly comparable products and services.
It is a guarantee no matter how much you pay for any product or service you will always find it cheaper on-line. This has given rise to an increasing belief by many consumers that they have paid over the odds and have been ripped off because they found allegedly the same product or service on-line “cheaper”.
It is worth remembering that “cheap” has two meanings. Where plumbing products and services are concerned “cheap” is responsible for some colossally expensive problems. In fact a large amount of work undertaken by Whywait Plumbing is because of consumers who took the “cheap” option. The old adage that you get what you pay for is certainly truer today than at any other time in our history.
Plumbing products that are sold in Australia are subject to stringent testing, designed to ensure that they meet Australian Standards. Once plumbing products meet the required Australian standards they are granted a WaterMark. The product whether its a tap or a toilet or a hot water service or a urinal must display the WaterMark logo as pictured to the right on the product by law.
If you are buying plumbing products on-line from overseas or if your builder or plumber is doing this to cut costs then it is a sure bet that it will end up costing you much more than the money saved in repairs and replacement.
Always make sure you understand what you are paying for and ensure that it has a compliant Australian WaterMark approval. Using a non compliant non WaterMark approved product will null and void your insurance policy if the product is defective and causes property damage.
When you are upgrading or replacing or renovating you will comes across a lot of great looking plumbing products to select from and ones that make great claims in terms of durability and long-life. Usually they are much “cheaper” and are tempting to purchase for the price being offered. Generally where mixer taps and toilet suites are concerned the cheaper the price means corners have been cut in their production. If you cannot see the WaterMark on the product then do not purchase it.
Unfortunately in Australia it is not illegal for non compliant products to be imported and sold. It is however illegal for plumbers to install them. Listening to unqualified salesman who tell you how wonderful the cheap plumbing product is have lead many people to have expensive repairs undertaken. It is always best especially if renovating to stipulate any product supplied for your job meets or exceeds the relevant Australian Standard and or WaterMark for plumbing products.
By Gary Mays
by Gary Mays | Dec 10, 2012 | City of Gold Coast, Consumer Issues, DIY Plumbing, Health Issues, Insurance, Plumbing Emergencies, Plumbing Maintenance, Queensland Government, Sustainable Plumbing, Whywait Plumbing
The plumbing staff at Whywait Plumbing every day see the results of the growing popularity of DIY home renovations, encouraged by an “explosion” in television programmes on home renovation. Despite the fact that it is illegal throughout Australia for anyone other than a licensed plumber to work on potable water systems or sanitary drainage systems there is an increasing number of people embarking on DIY renovations of their homes who purchase all of the fixtures and fittings and then set about installing them connecting to the existing water supply and sanitary drainage system.
It is frightening to see the number of cross connections that occur with wrongly sized pipes being connected to the hot water supply or the recycled water supply or the rain water tank supply by mistake. Even more frightening is illegal cross connections with sanitary drainage pipes being connected to storm water pipes leading to raw sewage being increasingly discharged into creeks, streams and rivers and ultimately into the ocean. This illegal sewage discharge has a devastating effect on the environment and especially on animals, birds and fish.
These illegal drainage cross connections mean that sewage discharge water that should be piped into the sewage system is being fed into ground and coastal waters. As the amount of cross connections increase there is a growing problem causing the degradation of smaller creeks, streams and rivers that are threatening invertebrate ecosystems and depleting fish stocks. The sewage removes oxygen, encouraging eutrophication resulting in increasing growth of algae and as a result the water becomes stagnant. Invariably this changes the ecosystem and the invertebrates which results in a bland range of invertebrates being available as food source which are crucial for young fish. These illegal cross connections have other unforeseen effects such as the problem of endocrine disruptor’s, which is the impact of medications such as contraceptive pills which can change the sex of the fish.
There has always been a problem was illegal cross connections. This has resulted in local councils and water authorities undertaking smoke testing of the sewer drains to detect smoke rising out of the illegal connections. Unfortunately this only detects illegal storm water connections into the sewer or sanitary drain system. Locating sewer being discharged into the storm water system is much harder and frequently only occurs when a plumber is called to a property and finds the cause of a blockage is actually a cross connected drain. There are increasing concerns that the problem could become even greater with the popularity of DIY home renovations to blame.
In the United Kingdom the problem is more pronounced as they have no plumbing licencing system resulting in almost anyone being able to undertake plumbing work. Dr Robert Keirle, pollution programme manager at the Marine Conservation Society, recently stated, “As DIY has become more popular over the years, aided by an explosion in property programmes on television, the problem has been growing. People see a pipe, think it’s the right one to attach to, and untreated water from washing machines, but also toilets, ends up going to the wrong place. It is also probably a result of the times we live in, with people unable to afford to call in tradesmen to do the plumbing.”
This same statement can also be attributed to Australia with the DIY enthusiasts unaware of the dangers they create by doing it themselves. Unfortunately most plumbing is out of sight in the walls, floor or underground resulting in the out of sight, out of mind impression. Unfortunately this is not the case and one result of not using licensed plumbers to undertake the work is that if there is ever an insurance claim resulting from the illegal plumbing work the likely scenario is that the insurance policy will prove to be null and void. This results in unfortunate home owners being out of pocket to the tune of many thousands of dollars all due to the deluded self belief that it is okay to do it yourself.
The natural human instinct of the DIY enthusiast’s is that its only me and what effect will that have, because of course one cross connection does not have a particularly dramatic effect, but in reality it is death by a thousand cuts to the environment. In reality it is like having a sewage treatment plant that does not work and just sends everything out to sea. Very simply there is an increasing amount of people undertaking DIY home renovations who think the law does not apply to them and do not understand that there is a huge difference between the pipe connecting to the sewer and the pipe that gets rid of rain water into the storm water system.
