by Gary Mays | Nov 16, 2014 | Blog, City of Gold Coast, Consumer Issues, Form 4, Gold Coast City Council Plumbing Inspector, Gold Coast Plumbing, Insurance, Plumbers, Plumbers Gold Coast, plumbing inspectors, Plumbing Legislation, Plumbing Maintenance, Plumbing Renovation, Queensland Government, Whywait Plumbing
A plumbing inspection by the council is not a guarantee and never has been. They are a compliance audit – nothing more, nothing less.
Recently Kelly from Hope Island sent me an email that began with the comment, “builders are liars, plumbers are incompetent, and the Gold Coast plumbing inspectors are frauds who take no responsibility…..”
I can only repeat to Kelly what many of us know and see every day in new or recently renovated buildings – “everyone who worked on your home did so because they were the cheapest, not because they were the best qualified and skilled to undertake the work.” Sadly that has become a reality in the construction industry.
The pressure by builders on plumbers to reduce prices and take “SHORTCUTS” increases daily, as I have stated previously, and in fairness, is frequently driven by the client demanding a “LOWER PRICE” and looking for the “BEST DEAL”.
In respect to Kelly’s comment about the Gold Coast plumbing inspectors, I understand the remark as there is a common urban myth that once your home or building has had a final inspection that it has been certified by the council and that the plumbing is perfect and that they are guaranteeing it.
This is incorrect as the plumbing inspector’s functions are set out in the Plumbing and Drainage Act 2002. A plumbing inspector’s functions are to conduct investigations and inspections for monitoring and enforcing compliance with-
- the Plumbing and Drainage Act 2002; or
- the Sustainable Planning Act 2009; or
- the Local Government Act 2009.
The critical word in the legislation is COMPLIANCE. When the council inspector signs off the plumbing and drainage work on your home after being requested to undertake a final inspection by the licensed plumber responsible, you will only get a letter that says it is a PLUMBING AND DRAINAGE COMPLIANCE CERTIFICATE. It will state clearly, “This Compliance Certificate approves the regulated work or on-site sewerage work for the above property in respect of Compliance Permit number…..”
A compliance certificate from the plumbing inspectors is not a guarantee in any way, shape or form and should not be construed as such.
Unfortunately and sadly but these days, it is ultimately up to you to ensure that you are getting high-standard, quality work by dealing with reputable, experienced licensed contractors who perform work to the standards set out in the Plumbing Code of Australia.
Always ask to see the plumber’s contractor’s license, and always ensure for insurance purposes, you get a copy of either the council compliance certificate or the QBCC Form 4 compliance certificate, depending upon the work you have had undertaken.
by Gary Mays | Aug 29, 2014 | Gold Coast Plumbing, Insurance, Leaking Pipes, Plumber Brisbane, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Water Leaks
Negligence causes plumbing emergencies as a fact I am becoming acutely aware of with over half of the plumbing emergencies we attend having been caused due to a plumbers negligence in the initial installation.
A large part of this negligence is driven by plumbing work being undertaken to a cost and not to the legislative requirements or standards that plumbers are legally obliged to comply with.
As I constantly have to remind clients who are victims of this negligence in near new or recently renovated buildings – everyone who worked on your home did so because they were the cheapest not because they were the best qualified and skilled to undertake the work. Sadly that is the reality in the construction industry.
The most common plumbing emergencies we see that are in most cases attributable to deliberate negligence by the plumber who did the initial work are:
- leaking water-mains laid in rock and backfilled with rock with no compliant bedding or backfill material
- broken house sewer drains once again laid in rock and backfilled with rock
- mixer taps installed without isolation valves
Negligence by a plumber in installing the examples above are just the tip of the iceberg that we see daily but all cause a great deal of damage and are frequently expensive to repair.
The pressure by builders on plumbers to reduce prices and take “shortcuts” increases daily but is not an excuse to ignore undertaking the work in as set out in AS3500 and called into law through the Plumbing and Drainage Act 2002.
Under common law, the term “negligence” generally describes damage causing conduct that arises because of the defendant’s carelessness or failure to take reasonable care.
As an example, a plumber who installs a plastic polypipe water main straight onto the rocky ground and then backfills it with the same spoil he dug out has breached his duty of care. As a professional licensed plumber, he is fully aware that the job is not in accordance with clause 5.12 of AS3500 Part 1 for Water Services which states:
The water services shall be surrounded with not less than 75mm of compacted sand, or fine-grained soil, with no hard edged object permitted to come into contact with or resting against any pipe or fitting.
Material used for final backfill shall be free from rock, hard matter or organic material and be broken up to contain no soil larger than 75mm.
As you can see the wording and diagram in Australian Standards are quite specific on how your water main should be installed. They are specific requirements under law not options the plumber can choose to obey.
Very simply if your water main is not installed as above the licensed plumber installing it has done so knowing it is noncompliant and that it is reasonably foreseeable that failure and damage will occur.
In conclusion, I reiterate that most plumbing emergencies are caused by negligence and we are prepared to assist you if you have the willpower to legally seek compensation. It’s your choice but the industry will only be cleaned up when plumbers who continually break the law are hit in their hip pocket.
by Gary Mays | Aug 25, 2014 | Blog, City of Gold Coast, Consumer Issues, DIY Plumbing, Gold Coast Plumbing, Health Issues, Hot Water Temperature, Insurance, Plumbers, Plumbers Gold Coast, Plumbing Legislation, Plumbing Maintenance, Whywait Plumbing
It is normally the routine of a knock on the door by a friendly “salesman” stating they were in your neighbourhood doing some work and that a neighbour had suggested they do the same “free check” on your hot water service.
This unsolicited pitch or a variation of it is a signature of rip-offs who prey on gullible homeowners, especially the elderly. They commonly show a great deal of empathy and concern and are only doing the “free check” of your hot water service as your neighbour had already had theirs repaired and were concerned for you.
In the photo on the left the anode on the left was replaced by Whywait Plumbing with the one on the right with the differences between old and new perfectly illustrated.
Take it from me knocking on your door and cold-calling is not a professional or viable way to market or operate a plumbing business. And yes to work on your hot water service you must be a licensed plumber. In all likelihood the person knocking on your door is not a licensed plumber or a licensed plumbing contractor and in our experience they are ordinary old con artists who have no experience or knowledge in servicing a hot water service.
Yes your sacrificial anode on your hot water service should be checked at least every 5 years. But if it has never been checked and your hot water service is over 7 years old you are wasting your time replacing it as the damage has already been done to your steel storage tank.
by Gary Mays | Aug 13, 2014 | Consumer Issues, DIY Plumbing, Gold Coast Plumbing, Health Issues, Insurance, Leaking Pipes, Plumber Brisbane, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Legislation, Plumbing Maintenance, Plumbing Renovation, Queensland Government, Sustainable Plumbing, Toilets, Water, Whywait Plumbing
Not Compliant? It’ll Be Expensive!
Plumbing Costs for Correct and Compliant Work
Plumbing is expensive if not done correctly and compliantly. Quality plumbing is not a luxury but is a legal requirement under the Plumbing and Drainage Act 2002.
Cheap, illegal plumbing repaired by Whywait Plumbing after sewer odours were escaping inside an office because there was a 35mm gap allowing the odours to escape where a 65mm pipe had been pushed inside a 100mm pipe
Not everyone can afford a Lexus GS450h at $130497 or a BMW 7 Series 760Li 4 door Sedan at $141,200, but everyone can afford and should ensure they use a quality plumbing company. So if price is your only consideration, PLEASE phone another plumber as there are plenty of “cheap”, “competitively priced”, “discount”, “budget priced” plumbers out there who will do your work to a price but for your own sake please make sure they are:
- licensed plumbers by the Plumbing Industry Council
- licensed plumbing contractors with Queensland Building and Construction Commission
- insured for your protection with at least $10 million of Public Liability
However if you have come to the conclusion that your home is your biggest investment and you want to maintain your home to peak value then please phone Whywait Plumbing provided you want the work undertaken legally and compliantly with Australian WaterMark approved materials and highly skilled licensed plumbers who guarantee their work.
Please don’t phone us and ask for free quotes or free advice over the phone as no professional plumber can give you a price over the phone without an on-site diagnosis. Believe me, every plumbing installation is a one-off no matter how similar they appear.
Just remember if you use the cheap meeting the standard market price plumber ask to visually to see their plumbing license and their contractor’s license as they are required to carry them with them by law. In the end, these licenses are put in place by the Queensland Government for your protection, not for the plumber’s protection.
If you want cheap plumbing or free plumbing estimates or discount to meet the market pricing please do both of us a favour and save each others time by calling someone else.
By Gary Mays
by Gary Mays | Jul 26, 2014 | City of Gold Coast, Consumer Issues, Drain Odours, Gold Coast Plumbing, Health Issues, Insurance, Plumbers, Plumbers Gold Coast, Plumbing Maintenance, Sustainable Plumbing
Aquatemp Odour Neutraliser used in the basement of Seabank Building created a safe environment for the plumbers from Whywait and building tenants.
The recent replacement of Seabank’s stormwater basement pumps resulted in our having to pump out the basement stormwater pit. Pumping out over 20 years of silt buildup along with inflows of storm water meant we had to utilise a small vacumm tanker from Power Pumping that could fit into the basement. However this meant we could only pump out 2000 litres at a time which resulted in multiple trips to the basement which created a buildup of diesel fumes in the basement.
As can be seen in the photo above the diesel exhaust fumes fogged up the lower basement which made it impossible for Whywait’s plumbers to work in an atmosphere that made them nauseous.
Exposure to diesel fumes in a confined area such as a basement are dangerous to everyone in the area and frequently basement extraction systems are not designed to remove the fumes as quickly as industrial vehicles discharge them.
Fortunately for both Whywait’s plumbers and Seabank’s tenants we were able to spray the basement area with our new Aquatemp Odour Neutraliser which changed the chemical structure of the odourous diesel fumes. The noxious diesel fumes were neutralised within 5 minutes of application allowing work on replacing the pumps to continue in a safe working environment.
Using the Odour Neutraliser the hydrogen in the diesel fumes were converted into a complex organic sodium salt that becomes a non volatile, non odourless and non poisonous compound.
From a safety perspective we had not used a masking agent but had actually neutralised and removed the fumes. Masking agents simply just create a perfume but still allow the insidious actions of the noxious gases to continue which have potential to cause health problems to everyone working in the area.
Aquatemp Odour Eliminator is a water based organic compound derived from betaines and amines that is 100% biodegradable and will be used by Whywait Plumbing in all situations where noxious fumes and odours can impact on everyones health.
By Gary Mays
by Gary Mays | Jun 14, 2014 | Bathrooms, Bunnings, City of Gold Coast, Consumer Issues, DIY Plumbing, Gold Coast Plumbing, Health Issues, Insurance, Plumber Brisbane, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Legislation, Plumbing Maintenance, Plumbing Renovation
Monopoly Menace: The Unchecked Expansion of Bunnings and Masters – Its Impact on Local Communities
Fear of Bunnings and Masters getting too strong was brought home to me when attending the World Plumbing Council meetings and Singapore International Water Week in Singapore in July 2014. So many Australians are starting to ask whether we should fear Bunnings and Masters getting too stronger a monopoly.
This was the first time I had attended a World Plumbing Council meeting. I was doing so as an individual member plus an observer from the Master Plumbers & Mechanical Services Association of Australia (MPMSAA).
For me personally, the overwhelming impression after two days was the commonality of issues worldwide. Countries such as India and China admire and would love to have:
-
our professional plumbing standards and laws
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our training regime inclusive of apprenticeships
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our licensing of not only plumbing companies but individual plumbers
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our regulation of all things regarding plumbing, drainage and gas fitting
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our product regulation and safety, whereas all plumbing products must be Watermark-certified
In an equally perverse way, countries such as Australia, the UK, the USA and Canada are deeply concerned about a trend in all jurisdictions that are essentially dumbing down the plumbing industry, with the common thread being:
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reducing training standards
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deregulating or removing licensing
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reducing downward regulation standards
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tolerating more and more DIY plumbing
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reducing or eliminating product regulation
The Safety Paradox: Australia’s Remarkable Record in Preventing Plumbing Disasters Despite Bunnings’ Dominance
Unfortunately, in Australia, we take plumbing for granted because our high standards, training, regulations and enforcement of laws mean that, unlike many other developing countries, people do not die from poorly installed plumbing in Australia.
Strong plumbing regulations have made the world much safer in many countries. But with that safe environment that plumbing has created has come complacency to the degree that we only appreciate plumbing when we don’t have it.
In the USA, this complacency has been capitalised on by large corporations that have built large hardware box store warehouses importing products worldwide. In addition, they have led the charge to dumb down plumbing standards to sell more plumbing products to the public at a much higher profit.
In Australia, we see the emergence of this same pattern led by Bunnings (Coles) and Masters (Woolworths).
In Australia, much of the reduction in standards is trumpeted by politicians as a reduction in red tape. Still, it’s removing public health standards that have protected the general population for 150 years.
Acutely merely reducing public health standards is not a reduction in red tape but the caving in of bureaucrats and politicians to lobbyists who convince them our laws and regulations are too strong and restrictive.
The Big Squeeze: Bunnings Embraces American-Style Supply and Installation, Pushing Manufacturers and Plumbers to the Edge
Already you see Bunnings adopting the American models of offering total supply and installation of products squeezing the margins of manufacturers and plumbers to the absolute limit, and advertising the following ….” gas and electric hot water systems. From just $249*, we will arrange your standard installation for you, and if you need an emergency replacement system, we will also organise that to be installed.”
It is utterly impossible to legally and compliantly replace an existing hot water system for $249 (or what is, in reality, $226 exclusive of GST), and Bunnings know it, which is why they have the asterisk after the price, which states…. “*Additional costs do apply beyond standard installation. For information on licensing, please view details here.”
If you click on those links, it leads you to download a three-page document full of exclusions. So very simply, the $249 price is entirely false but is designed to get you to buy from Bunnings without checking the details.
A Dangerous Duo: The Risks of Allowing Bunnings and Masters to Gain Excessive Market Power
After listening to the issues raised by delegates from USA and Canada, we have much to fear if we let Bunnings and Masters get too strong. Already we have seen the effects of supermarkets’ continuous limit of choice, and now we are on the verge of seeing it in the hardware industry. Imagine an Australia where Bunnings and Masters control the plumbing industry:
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DIY is rampant, leading to lower house prices and higher insurance policy costs
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fewer skilled jobs leading to fewer apprenticeships
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licensed plumbers working at subsistence levels based on rates decided by Bunnings or Masters as occurs in the USA where a journeyman plumber in LA is paid $20000 a year
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limited choice of product
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no Australian manufacturing further decreasing career choice and leading to increasing unemployment
We need to ensure politicians understand the implications of dumbing down plumbing because the SARS outbreak and the current Ebola virus are a warning of what faulty plumbing can create. Viruses are ever-changing and ever-mutating, and India and China are only too well aware that strong plumbing regulations guard your health.
