by Gary Mays | Sep 5, 2013 | bathroom mould, Bathrooms, Consumer Issues, Drain Odours, Gold Coast Plumbing, Health Issues, Leaking Pipes, Plumbers, Plumbers Gold Coast, Sustainable Plumbing
Do you have mould around the tiles or on the walls in your bathroom or kitchen? If you do then you are not alone as it is a common problem particularly in bathrooms but also in kitchens in South East Queensland due to our sub-tropical climate. Like most problems prevention is vital and often very simple.
Because your bathroom and especially the shower area are the wettest areas in your home it is not uncommon to see mould growing in the grouting and silicon sealants. Bathroom Mould loves the perfect atmosphere to create the ideal conditions for mould growth in the cracks and gaps in the tiling. Consequently mould grows in behind and through the grout joints on the tiles. As can be seen on the photo on the right mould loves getting in behind the silicon seal on the internal corners whether it be the wall or the floor.
The most common area to find mould is in your shower where it is nourished by your body oils, shampoo and soap residue that are left behind every time the shower is used.
Poor air circulation actively assists mould growth as the warmth and moisture created in the enclosed area of a shower offer further ideal conditions for mould growth in the dark areas of the shower around the internal corners and the shower floor drain. Poor air circulation is easily resolved by ensuring you install a good quality bathroom extraction fan above the shower that turns on automatically to remove all of the steam and water particles while you are using the shower.
If you are suffering from mould growth in your bathroom and or kitchen then Whywait Plumbing recommend that you act now to remove it before permanent stains are created. To not only prevent but also treat mould you need to use what nature uses and that is enzymes rather than corrosive chemicals. Enzymes are a natural part of our world and play an important role in everyday life. They are found in every living organism and life is not possible without enzymes. Enzymes are catalysts – not living organisms.
The success Whywait Plumbing have enjoyed with utilising Enzyme Wizard products is incredible with every problem we have utilised it on exceeding not only our expectations but those of our clients. Enzyme Wizard products are a guaranteed supply of plant based enzymes and enzyme products that by their very nature eliminate odours and organic matter, from blood stains, to cleaning carpets and counter tops, removing wallpaper, and even used as a high quality cleaner/degreaser.
For preventing and treating bathroom mould in the bathroom or the kitchen you need to utilise Kitchen & Bathroom Mould & Mildew spray which is a spray and wipe product which is suitable for all surfaces in a bathroom or kitchen whether they are formica or stone bench tops, tiles, glass, timber or stainless steel as it will not only attack existing mould but prevent mould developing.
If you have surface mould in areas such as tiles grout simply spray the effected area with Mould & Mildew spray whilst cleaning the area with a stiff brush. Once you have finished brushing the area leave it 5 minutes then rinse it with clean water. If you have heavy infiltration of mould it maybe necessary to apply a couple of extra times to completely remove the mould.
Frequently you will find mould behind the silicon sealant on the internal corners in tile areas which will require more thorough work. You will need to use a utility knife such as a Stanley knife to scrape off all of the silicon plus ensure you use use a blade to scrape the remnants of silicon clear off the tiles. Once all of the silicon has been removed spray the mould with Mould & Mildew spray as above until it has all disappeared. Once the mould has gone rinse the area clean and dry it thoroughly with a hot air dryer to ensure there is no moisture trapped in the open joint. Finally you will need yo apply a good quality mould resistant silicon to the joint which is specifically designed for high moisture areas.
Once you have removed the kitchen or bathroom mould you need to ensure that you remove the chemical cleaners and bleaches from your cleaning regime and use Enzyme Wizard products in your bathroom and kitchen to prevent mould reoccurring and ensure you have a positive prevention program in place in your home that contain no harmful phosphates or caustic chemicals.
If you observe mould reappearing after a few days of removing then you may have problems with leaking pipes or fittings that require a thorough investigation by Whywait Plumbing to ensure you are not damaging internal frames and wall linings. If you have leaking pipes or fittings behind the wall then mould is only a sympton of a bigger problem and ignoring will not make it disappear. If in any doubt contact Whywait Plumbing for advice on how to deal with mould in your bathroom and or kitchen.
by Gary Mays | Apr 27, 2013 | Consumer Issues, DIY Plumbing, Gold Coast Plumbing, Health Issues, Insurance, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Legislation, Sustainable Plumbing
Plumbing is public health, now and in the future. Just as Vaccination Protects Individuals and the Community. Plumbing Protects the Whole Community, and Individually Plumbers Protect the Health of the Nation.

The plumbers at Whywait Plumbing every day protecting your health
Albert Einstein towards the end of his life in 1954 wrote “If I would be a young man again and had to decide how to make my living, I would not try to become a scientist or scholar or teacher. I would rather choose to be a plumber.”
Einstein, like many others, recognised that plumbing is public health, now, and in the future.
A survey of 11000 doctors by the British Medical Journal in 2007 voted hands down that the world’s greatest medical milestone since 1840 was sanitation. Despite all the tremendous medical breakthroughs and scientific advances, the seemingly mundane advance of reliable sewage and reliably clean water supply was judged the most significant medical advance.
The recognition of reliable sewage and water supply is a testament to the strength of plumbing laws, standards, and licensing in not only Australia but also in Europe and North America. This is because doctors recognised the best measure of medical advance is not its complexity, but what it does for the average person concerning the length and quality of our lives. The average life expectancy has increased 35 years since 1840, and roughly 30 of those years are attributable to the advances in sanitation and living conditions.
For most of us in Australia, plumbing is something we take for granted. We have never known what it is like not to have on-demand clean running water inside our homes or a fully functional sewer system to take away the used water. Close to 90% of us live in an urban environment, and for that, we can thank plumbing, that allows us to do so safely, without fear of contracting waterborne diseases. Yet even plumbers fail to understand the impact that they have on modern urban society and that their work is essential as plumbing is public health.
Clean potable water is the basis for life and without it the risk to public health and the population as a whole increase. The cost to the community of plumbing failures are substantial and always have been. Plumbing is and always has been a significant part of the public health system. This was first learnt by the Romans, who were the first civilised society over 2000 years ago to realise the requirements to have an integrated plumbing system to pipe in clean water and dispose of used water.
In Asia alone, some 2 billion people, which is over 60% of the population of Asia, live without adequate access to sanitation such as toilets. In many places, open sewers are the norm. This would not be tolerated in Australia, and we are protected from it by our plumbing laws.
Recent natural disasters here in Australia and internationally are essential reminders of the role plumbing plays in modern life. Homes in Brisbane during the recent floods were made uninhabitable with the loss of plumbing. This is further reinforced by the earthquakes in Christchurch, the tsunami in Japan, cyclones in North Queensland, and the floods in Victoria where homes were not suitable to be lived in again until full plumbing services were reinstalled. In all of these natural disasters, the restoration of plumbing was a significant component of the recovery process.
As with everything in life, change is the constant and this is undoubtedly true of plumbing. As we solve one problem, another one arises. Diseases related to water always have required vigilance in preventing their spread. This is as true today as it has always been. As always, this is where the plumbing will once again prove to be a significant part of the solution.
The mosquito has always been a significant source of transmission of serious diseases such as malaria, ross river fever, dengue fever, to name a few. New arboviruses such as Chikungunya are increasingly a threat to Australia. These emerging infectious diseases are all spread by mosquito and are dependant on water. This intimate dependency on water increase risk without high plumbing standards of becoming endemic in Australia.
With the increasing threat to the community from the mosquito-spread of waterborne strong plumbing, practices are essential.
Plumbers have a continuing obligation to the community to use their knowledge and experience to demonstrate the impact that poor plumbing could have in the future because plumbing is public health.
by Gary Mays | Apr 17, 2013 | Consumer Issues, Insurance, Plumbing Legislation, QBCC, Queensland Government, Sustainable Plumbing
Here at Whywait Plumbing, it gets very frustrating at times when clients want us to install products they have purchased “cheaply” online or bought from non-specialist outlets who import cheap non-compliant product. All products we install are required by law to have a WaterMark certificate and a WELS water rating label certificate. It is illegal for licensed plumbers to install non-compliant products.
WELS Water Rating Label certificates are on every product plumbers install. Unfortunately, many of our clients are confused by the rating
requirements, which is mainly because there has been little public education and therefore awareness.
In 2005, the Water Efficiency Labelling and Standards (WELS) scheme as a joint initiative of the Australian, State, and Territory governments became law. Under the WELS Water Rating Label scheme, products that use water must be tested under standardised conditions in a laboratory by a government regulator. Each product is given a comparative rating score of between one and six stars to indicate the product’s efficiency. The WELS Water Rating Label certificates or stickers are very similar in appearance to those used for energy rating labels for things like fridges, dishwashers, washing machines, heaters and air conditioning units.
The WELS Water Rating Label scheme was instituted to eliminate and educate on unnecessary water use. The WELS Water Rating Label scheme on current projections is expected to save 800,000 megalitres of water by the year 2021 across Australia. This equates to about a billion dollars of water bill savings. A further little-known benefit of the WELS Water Rating Label scheme is a reduction in greenhouse gases which is estimated to equal to the removal of 90,000 cars from Australian roads every year.
When the plumbers at Whywait raise the issue of WELS Water Rating Label certificates, many of our clients ask which products have to have WELS labels? Very simply under the WELS Water Rating Label scheme, the bathroom products that need to be rated in Australia are:
- shower heads
- tapware
- toilets pans, cisterns and urinals
Installing water-efficient showerheads in your home’s bathrooms account for 25% of the water savings under the WELS Water Rating Label scheme. This is due to the significant difference in the amount of water used in showers with a standard showerhead using between 15-25 litres of water per minute. A 3-star rated showerhead only uses 6 or 7 litres per minute which means installing a water-efficient showerhead reduces your water consumption in the shower alone by 40%. Using less water in the shower has the added benefit of reducing your electricity or gas bill as you use about 40%-60% less hot water.
All taps used in kitchen sinks, bathroom basins, bathroom showers and laundry troughs must be WELS rated. However, a bath tap although in all likelihood WELS rated does not require to be flow reduced as you use the same amount of water to fill a bath no matter what. Flow restrictors mean the bath takes longer to fill. Most mixer taps and many combination tap spouts have an aerator that is combined with a flow restrictor, installed on the spout outlet that mixes the water with air, and in the process can cut the amount of water used from 15-22 litres per minute down to around 3 – 6 litres per minute.
Finally, the WELS Water Rating Label scheme requires flushing toilets and urinals to meet a basic level of water efficiency. Waterless urinals are not required to have any form of WELS certification. Concerning toilets, an average flush is calculated as one full flush and four half-flushes. Therefore a compliant toilet suite cannot exceed 5.5 litres per average flush. Water-efficient toilets make up a significant amount of the water savings under the WELS scheme with savings of 22% as a traditional toilet used 11 litres per flush compared to water-efficient dual flush toilets that use, on average less than 4 litres per flush. This adds up to savings of 52 litres of water per person, per day, and can add up to $800 less in your water bill over ten years.
When choosing plumbing products for your home, it is a good idea to take into consideration the information on the WELS Water Rating Label and the savings you can make over the long term on both water and electricity or gas bills.
For more information on the WELS scheme, go to waterrating.gov.au.
by Gary Mays | Mar 29, 2013 | Climate Change, Consumer Issues, Hot Water Heat Pump, Hot Water Solar, Hot Water Temperature, Plumbers Gold Coast, Plumbing Emergencies, Queensland Government, Sustainable Plumbing
The Easter long weekend is only surpassed by the Christmas and new year period as a time when families travel to be together. It is also the start of the hot water season when clients are reminded of the ever-increasing hot water electricity cost.
For the plumbers at Whywait Plumbing, Easter is a busy period with blocked drains being the most common problem followed by hot water problems.
Unlike Christmas, there is always a spike over Easter in emergency callouts for faulty hot water units. That is because Easter is generally much cooler than Christmas. Around April, we all suddenly realise that cold weather is on the way. Every year we notice the signs with an increase in emergency service callouts with the problem being no hot water. Even in the relatively mild climate of South-East Queensland no-one willingly wants to have a cold shower.
Frequently we cannot help but shake our head’s at all the stress, the waste of time and money these emergency service calls represent to many homeowners. Sadly many of us do not pay too much attention to the myriad of household and mechanical systems that provide so much comfort and convenience in our modern lives. We take for granted our water heaters, toilets, mixer taps, and air conditioners that is until they stop working. Then come the panicked call and a repair job that always ends up costing more than we expect.
Showers are the activity where we use the most hot water. Generally, 40% of the water consumed in the shower is hot water. This is why there is a strong correlation between the length of a shower and the hot water electricity cost.
If your home is like many in South East Queensland you are producing hot water from an electric hot water service connected to tariff 11 with a shower rose you love because you get a deluge of water from it at 23 litres per minute. If your shower is being utilised four times a day for an average of 5 minutes per shower, then those showers are costing you $1125 a year in electricity costs and $107 in water usage costs.
Essentially 1 kilowatt-hour of electricity is used to produce 15 litres of hot water using an electric element hot water service. With electricity prices expected to increase 21% on 1 July and a further 40% over the next three years, there is considerable scope for reducing your hot water electricity cost.
One option is to change your electricity and water guzzling shower rose to a water efficient shower rose using only 9 litres per minute. Based on the standard example above this would immediately reduce your electricity costs to $440 and water cost to $42. If you are able to change your hot water service from tariff 11 to tariff 33, then you will save an additional 40% on electricity costs.
The best option and the one we recommend is the long-term sustainable option utilising heat pump technology. Heat pump technology involves replacing your old fashioned energy-hungry electric hot water service to the highly efficient Sanden “Eco®” Plus Heat Pump hot water system.
Electricity costs have become a political hot potato, with state and federal governments playing the blame game in blaming each other for the doubling of electricity prices in recent years.
Hot water electricity cost is one area you can reduce your electricity costs substantially by being smart about how you heat your hot water and use it. Hot water generated by electric elements is something we always took for granted. That is until surging electricity price increases made us all take another look at our increasingly energy-intensive lifestyles.
by Gary Mays | Mar 18, 2013 | Bathrooms, City of Gold Coast, Consumer Issues, DIY Plumbing, Gold Coast Plumbing, Health Issues, Insurance, Plumber Brisbane, Plumbers, Plumbers Gold Coast, Plumbing Emergencies, Plumbing Legislation, Plumbing Maintenance, Plumbing Renovation, Queensland Government, Sustainable Plumbing, Whywait Plumbing
Cheap plumbing fixtures on-line and the desire for a bargain has created an on-line love affair to compare prices of supposedly comparable products and services.
It is a guarantee no matter how much you pay for any product or service you will always find it cheaper on-line. This has given rise to an increasing belief by many consumers that they have paid over the odds and have been ripped off because they found allegedly the same product or service on-line “cheaper”.
It is worth remembering that “cheap” has two meanings. Where plumbing products and services are concerned “cheap” is responsible for some colossally expensive problems. In fact a large amount of work undertaken by Whywait Plumbing is because of consumers who took the “cheap” option. The old adage that you get what you pay for is certainly truer today than at any other time in our history.
Plumbing products that are sold in Australia are subject to stringent testing, designed to ensure that they meet Australian Standards. Once plumbing products meet the required Australian standards they are granted a WaterMark. The product whether its a tap or a toilet or a hot water service or a urinal must display the WaterMark logo as pictured to the right on the product by law.
If you are buying plumbing products on-line from overseas or if your builder or plumber is doing this to cut costs then it is a sure bet that it will end up costing you much more than the money saved in repairs and replacement.
Always make sure you understand what you are paying for and ensure that it has a compliant Australian WaterMark approval. Using a non compliant non WaterMark approved product will null and void your insurance policy if the product is defective and causes property damage.
When you are upgrading or replacing or renovating you will comes across a lot of great looking plumbing products to select from and ones that make great claims in terms of durability and long-life. Usually they are much “cheaper” and are tempting to purchase for the price being offered. Generally where mixer taps and toilet suites are concerned the cheaper the price means corners have been cut in their production. If you cannot see the WaterMark on the product then do not purchase it.
Unfortunately in Australia it is not illegal for non compliant products to be imported and sold. It is however illegal for plumbers to install them. Listening to unqualified salesman who tell you how wonderful the cheap plumbing product is have lead many people to have expensive repairs undertaken. It is always best especially if renovating to stipulate any product supplied for your job meets or exceeds the relevant Australian Standard and or WaterMark for plumbing products.
By Gary Mays
by Gary Mays | Mar 1, 2013 | Bathrooms, Consumer Issues, Drain Odours, Health Issues, Plumbing Maintenance, Sustainable Plumbing, Toilets, Whywait Plumbing

Aidan Clarke
Drain odours have plagued Aidan Clarke the owner of Marine Energy Systems at Murarrie since 2006. Since opening his workshop and showroom, he had been trying to solve the problem of foul odours in their bathroom. The smell was so bad that employees had complained that it was making them nauseous.
ADCO Constructions, the builder of the complex, had organised their plumber to replace the drainage connection for the toilet suite to no avail. Odour blockers had been placed in the bathroom, but they too were of limited value and failed to address the problem with drain odours continually there.
The problem was particularly acute after weekends with the door having to be jammed open on Monday to get fresh air into the bathroom. The problem was particularly embarrassing when clients of the company viewing product in the showroom needed to use the bathroom.
In May 2011 in absolute frustration, Aidan Clarke contacted Gary Mays of Whywait Plumbing to solve the drain odours problem. After a thorough inspection of all existing drain connections to the toilet, shower and basin it was concluded that the only logical place that the drain odours could be emanating from was the floor waste trap in the middle of the floor.
As a result, Gary Mays from Whywait Plumbing Services contacted John Carroll from Eco Guardians to obtain his advice to see if a new product he had discussed with Gary Mays previously would solve the problem. A DrainGuardian™ was supplied to us to fit into the floor waste. The DrainGuardian™ was installed in less than 5 minutes, replacing the existing grate cover.
Once installed water was poured down the floor waste ensuring there was a water seal in the DrainGuardian in addition to the existing water seal in the main 100mm trap that makes up the drainage floor waste system.

DrainGuardian™ eliminating drain odours from floor wastes
The entire process of installation was completed to ensure the sceptical, long-suffering Aidan Clarke that the DrainGuardian™ would provide greater protection to any form of odour emission from the floor waste and end the problem he had been enduring.
The DrainGuardian™ works by creating two physical barriers to smells and vermin while it also kills airborne bacteria, waterborne bacteria and fungi. In the smelly bathroom at Marine Energy Systems the improvement was immediate and permanent.
The results were almost instantaneous as within one day the DrainGuardian™ had eliminated odour problems in the bathroom. The elimination of the odours in such a short time proved conclusively the problem that Marine Energy Systems had been enduring since 2006 had been the floor waste trap all along. There was nothing structurally defective with the floor waste trap that was causing odour emission’s which makes the source of the odours a common problem we find these days in that it is a venting problem in the entire sewer drain system to the property. What had been happening was a siphoning effect that caused the floor waste trap to be sucked either completely or partially dry that allowed drain odours to be emitted through the floor waste and into the bathroom.
Aidan Clarke now categorically states, “ DrainGuardian™ should be compulsory in every floor waste in every bathroom as a clean bathroom environment cannot be underestimated. I have wasted incredible amounts of money on trying to solve this problem as it was a cause of acute embarrassment to me, our staff and to clients. Our bathroom is now a pleasure to enter with there being no drain odours at all thanks to a straightforward solution in DrainGuardian.”
If you are experiencing drain odours book Whywait Plumbing to investigate today by calling us on (07) 5580 4311