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Urinal Odours

Urinal Odours

Urinal odours are not acceptable

Urinal odours are too often just accepted by commercial building owners and managers. However, the reality is urinal odours should not be accepted. Most urinal odour issues result from a failure to undertake correct maintenance, and rectifying is a process of elimination.

Solving urinal odours can be time-consuming if you don’t employ an experienced plumbing company to investigate the cause of the odours. Seldom are the odours a urinal issue.

The first step in solving that infamous male public bathroom is to pinpoint the source of the odour.

Only after the source of the odour is located can the best method for eliminating the odour commence.

Your male bathroom facility should be odour free

Male public bathrooms that have the distinctive urine odour generally only have that “lovely” odour for four main reasons:

  • substandard air extraction and ventilation

  • substandard cleaning procedures

  • floor waste traps that are poorly maintained

  • urinals that are not regularly serviced and maintained

Substandard air extraction and ventilation

It is common practice for a public bathroom to have mechanical ventilation. However, poorly performing ventilation systems that remove little air create hot and humid bathrooms.

A simple trick to check the extraction fans are working is placing a piece of toilet paper over the grate. You have a problem if the paper is not sucked into the grate and falls to the floor.

If you believe you have poor air ventilation, you need to have it checked over by your air conditioning service company.

Substandard cleaning procedures

Short-cut cleaning procedures are the most common cause of urinal odours.

Frequently, this results from poor cleaning and the use of cheap chemical cleaning products such as bleach-based products.

Poor cleaning procedures are easy to detect, with brown stains in and around the urinal. Usually, there will be urine stains on the floor because many males are bad shots.

Ensuring your cleaners receive training on cleaning urinals correctly will solve multiple odours and presentation issues in a public bathroom. Trained cleaners combined with the use of good quality urinal cleaning products such as Aquatemp Spray & Go Urinal Cleaner & Deodoriser will significantly reduce urinal odours.

Odours emitting from the floors around urinals are common, especially with water-flushing urinals. This is created by water mist combined with urine settling on the floor in the tile grout. If the floors are not cleaned correctly, this bacteria will multiply continuously and rapidly. Cleaning the floors with specialist bathroom cleaning products that are not bleach-based will eventually eliminate urinal odours in the floor tiles.

Odour-creating bacteria breed and flourish in water. It’s been scientifically proven that public bathrooms with waterless urinals have significantly lower bacteria counts than those equipped with water-flushing urinals.

Floor waste traps that are poorly maintained

Floor wastes in a male public bathroom should only be connected to the basins. Disappointingly this is not always the case, especially in older buildings.

One of the first things to check when locating the source of urinal odours is to check that the urinals are not connected to a floor waste. If the urinals are connected to a floor waste, then you need to install a one-way valve into the floor waste to stop odour emissions.

Another common odour issue with floor waste drains is that the grates and pipes are never cleaned, allowing bacteria buildup. Frequently this will be accompanied by poor ventilation, which helps the odour-causing bacteria to multiply and thrive.

Once again, this links back to correct cleaning procedures when cleaning the floors. That is why we recommend cleaning the floors with specialist floor cleaning products that do not contain bleach which will eliminate urinal odours in the floor tiles and floor waste grates.

Urinals that are not regularly serviced & maintained

Many building owners and managers either fail to maintain their urinals or outsource their urinal servicing to cleaning and hygiene companies to reduce costs.

Not maintaining urinals only ensures you will create more significant problems later.

Outsourcing urinal servicing to cleaning and hygiene companies is illegal as they cannot do any work on urinals besides cleaning them.

All urinals must be serviced and maintained correctly and legally compliantly as per the WaterMark certification for the urinals in accordance with the manufacturer’s instructions.

Only plumbers are licensed to undertake urinal servicing by the Queensland Government plumbing regulator, the QBCC. This is because the QBCC are legally required to protect public health and safety under Queensland’s plumbing and drainage licensing system.

Once again, far too many building managers will outsource urinal servicing to companies such as Desert Eco Solutions. Instead, Desert uses cheap, inferior substitute parts that guarantee you will experience urinal odours.

Under Queensland law and the WaterMark approval system on all urinals, it is illegal to use substitute parts. This means any parts, not the genuine WaterMark, tested and approved components for each urinal model under their WaterMark approval.

How to prevent urinal odours

At Whywait Plumbing, we are specialists in ensuring your bathroom facilities and urinals are in a healthy environment.

Our product range and specialised services ensure your urinals are compliantly maintained, hygienic, and have an odour-free experience for your employees and clients.

We guarantee that urinal odours can be eliminated by following the correct cleaning and maintenance procedures.

Specialist urinal cleaning products

We use for all urinal servicing and recommend to all building owners and managers that they use Aquatemp’s uniquely formulated anti-bacterial RTU Spray & Go Urinal Cleaner & Deodoriser. It is a powerful three-in-one urinal cleaner, sanitiser, deodoriser and disinfectant. It eliminates odours and cleans porcelain, fibreglass and stainless steel surfaces with a unique surfactant technology that sanitises and disinfects every surface.

Spray & Go is a powerful disinfectant that kills bacteria and viruses when sprayed onto the urinal surface. It is specifically formulated for all urinals, including Uridan, Caroma, ZeroFlush, Urimat, Arid, Desert, Falcon and most other brands.

Make urinal odours your past not your future

After deep diving into the intricacies of tackling urinal odours, it becomes clear that maintaining a pleasant and odour-free public bathroom is much more than just a regular cleaning routine. Through an intelligent synthesis of modern innovations like Zeroflush urinals, which fundamentally minimise the creation of odours, coupled with meticulous upkeep strategies, we can pave the way to more sanitary and agreeable public bathroom experiences.

It’s an ongoing process, a commitment to hygiene and user comfort. The convergence of modern technology and a comprehensive approach to cleanliness promises a future where unpleasant odours in public toilets are no longer the norm but a rarity.

Let Whywait Plumbing assist you in moving forward with a renewed dedication to fostering public bathroom environments that echo cleanliness, respect, and foresight, embracing practical solutions that are sustainable and considerate to all users.

Should I be worried about hearing a gurgling sound in my wall?

Should I be worried about hearing a gurgling sound in my wall?

Bathroom pipe noises are more common than you think

Do you hear strange noises coming from your bathroom pipes? Don’t worry. You’re not alone.

In fact, unless you attend parties in a submarine or a haunted mansion, you’re likely to hear a symphony of sounds every day in your bathroom. From squealing to shrieking, trickling to gurgling, and banging to splashing, it’s a veritable concert of chaos.

And the best part is that 90% of your plumbing infrastructure is hiding behind walls, floors, ceilings, and underground, making it a true mystery to locate the source of the sounds. In older homes, the lack of sound insulation on pipes only amplifies the situation, creating a cacophony of clatter that would make a rock band blush.

However, fear not, as we are here to help you solve the mystery of what’s causing those weird, bizarre noises when you’re not even in the bathroom. So, grab your detective hat and magnifying glass, and let’s investigate!

Gurgling Sound

1- Problem :

Do you hear a gurgling sound coming from your drains? Don’t worry. It’s not your plumbing trying to tell you a joke. Well, unless you’re the client who once claimed their gurgling toilet was sarcastically mocking them. In that case, we tip our hats to your imaginative description, but we’re here to tell you that gurgling sounds are pretty common in plumbing.

Typically, these sounds originate from your drains, with the toilet pan or bathroom floor waste overflow being the usual suspects. Sometimes, the source of the gurgles can even be your overflow relief gully outside, which is not as exciting as finding a lost treasure, but still worth investigating. So, if your drains sound like a tuba player warming up, call us, and we’ll help you silence the noise.

2 – Risk of damage :

Do you hear a gurgling sound that won’t shut up? Well, that’s a sign that your plumbing might be plotting against you. Just kidding, but it’s not a good sign, either.

In fact, if you hear gurgling sounds continually, it’s a red flag that your plumbing might be on the verge of a meltdown. And if your toilet is slow to drain, like a sloth in a marathon, followed by a chorus of gurgles, then you might as well start waving the white flag. This clearly indicates that your risk level is spiking faster than a stock market crash.

Why? Because a slow-draining or gurgling toilet is either a partially blocked toilet or a blocked sewer drain, both of which can lead to a messy situation. If you keep hearing gurgles after you flush the toilet, take a shower, or run your washing machine, the chances of having an overflow of sewerage outside increase faster than a balloon filled with too much air.

And if that’s not bad enough, you might even have a sewerage overflow inside your house, which is the plumbing equivalent of a nightmare. So, please don’t wait until it’s too late. Instead, call us ASAP, and we’ll save you from a plumbing apocalypse.

3 – Diagnosing a gurgling sound :

Do you want to know what a gurgling sound means?

Imagine your plumbing system as a set of lungs trying to take a breath but failing miserably. Yes, that’s what gurgling sounds are: your sewer drains are having an asthma attack.

It’s a cry for help, a plea for air, a sign that your plumbing needs attention. If you hear a gurgle once or twice, it’s like your plumbing system just coughed and cleared its throat.

But you’re in trouble if you keep hearing it like a chronic smoker with a persistent cough. You’re in so much trouble that you should call us immediately before you have a disaster.

Trust us, blocked sewer drains are not for the faint-hearted. They make a mess that’s more unpleasant than a bad haircut, and that’s saying something. So, don’t wait until your plumbing is gasping for air. Instead, give us a call, and we’ll give your plumbing a breath of fresh air.

4 – Gurgling sound solutions :

What do overflowing sewerage and procrastination have in common? They’re both terrible ideas that will come back to haunt you.

So, if you’re dealing with blocked drains, don’t be tempted to Google DIY remedies like it’s a recipe for a cake. Trust us, and it’s not. DIY remedies only delay the inevitable, like trying to stop a leak with a roll of duct tape. It rarely works and only makes things worse.

Speaking of things getting worse, overflowing sewerage is no laughing matter. A health and safety hazard can make your family, employees, work colleagues, and neighbours run for the hills. So, don’t wait until the gurgling sound becomes a “number two” emergency. Instead, call us, and we’ll take care of your blocked drain problems quickly and effectively.

After all, we’re the plumbers who know how to flush your troubles away.

Squealing Noises

1 – Problem :

Have you ever heard a high-pitched squeal coming from your taps or pipes? It’s like a bat in your plumbing, trying to communicate with you. Don’t worry, you’re not going crazy. It’s a common problem that occurs when you use a tap or flush the toilet cistern.

And the best part? It always sounds much worse at night, like a screaming baby that won’t shut up.

Squealing noises are a high-pitched symphony of irritation.

2 – Risk of damage :

So, what’s the risk of damage? Most of the time, it’s minimal, like a mosquito buzzing in your ear.

For the most part, the squeals and shrieks are an irritant. But don’t be fooled. These sounds won’t go away. Instead, they will only worsen, like a bad houseguest who overstays their welcome.

3 – Diagnosing squealing sounds :

If you want to diagnose the problem in your taps, here’s a tip: it’s usually the tap washers or O-rings that are worn out, or the spindle lacks lubricant.

And if you have mixer taps, the mixing cartridge is likely the problem. If it’s your toilet cistern, then it’s either the cistern tap or the water inlet valve.

And if it’s the hot water valves, you’re in for a treat. Unfortunately, locating and repairing the source of the transmitted noise from hot water valves can be more frustrating than finding a needle in a haystack.

4 – Squealing sound solutions :

So, what’s the solution? If it’s the taps, you can try replacing the washer yourself, but if that doesn’t work, then call us in. Stripping and replacing mixer cartridges is not recommended for beginners.

And if it’s the hot water valves, then you need to call us because I guarantee the problem will only worsen and potentially damage other valves. Trust us, we’re the plumbers who know how to turn down the volume on your plumbing’s high-pitched symphony of irritation.

Banging Noises

1 – Problem :

Have you ever heard a loud bang when you turn on or off a tap?

It’s like a rock concert in your plumbing. Unfortunately, moving water in copper pipes always has the potential to create sound, like a drum set in your walls.

And the most common loud bang will come from a tap being turned on or off, like a cymbal crash.

But if you hear sharp banging or hammering, then in all likelihood, your copper water reticulation pipes are trying to play the drums.

2 – Risk of damage :

So, what’s the risk of damage? Ignoring banging sounds is definitely a risk.

A water hammer has the potential to flood your home, like a mosh pit gone wrong. It can break pipes or damage flexihoses, fittings, taps, and appliances like a rogue crowd surfer.

And if you hear a ticking sound that increases in intensity and diminishes, that’s the sound of pipe thermal expansion, like your plumbing system is trying to do a slow, rhythmic dance.

3 – Diagnosing banging sounds :

So, what’s the solution? First, you need to diagnose the problem, which is usually caused by faulty taps, broken tap washers, or poorly clipped pipes and can be accentuated by excessive water pressure. And if you hear any noise, it’s like an early warning system telling you to rectify the problem before damage occurs.

If you hear a ticking sound that increases in intensity and then diminishes, that is the sound generated by pipe thermal expansion and is often heard throughout the house.

This is caused by the pipe heating up when the hot tap is turned on as the hot water replaces the cold water and then cools down.

Water hammer tends to be highlighted in copper water pipes but still exists in plastic piping systems, but frequently it is diminished greatly as the plastic pipe absorbs the sounds.

4 – Banging sound solutions :

The banging from the water hammer creates a shock wave which creates enormous pressure moving at 1280 meters per second inside your pipes.

Your plumbing reticulation pipes, taps, valves and appliances are all susceptible to damage created by the impact of shock waves, even if you hear no noise.

The noise is essentially an early warning system telling you to rectify the problem before damage occurs.

Plumbing Problems: More Than Just Strange Noises

So, we’ve covered the weird and wonderful sounds you might hear from your plumbing infrastructure, like gurgling toilets, squealing taps, and banging pipes.

But there are also plenty of symptoms of plumbing issues that don’t require funny or strange noises to originate from your bathroom, like leakages and drips from taps and pipes, like a kitchen mixer tap that won’t stop singing. And if the water isn’t draining correctly down the sink, the bath, the shower, and especially down the toilet, then it’s like a traffic jam in your plumbing system.

So, what’s the solution? Look and always listen, and don’t wait until the situation becomes a plumbing emergency. If in doubt, call us, and we’ll ensure your plumbing problems are resolved quickly and efficiently, like a superhero who saves the day. After all, we’re the plumbers who know how to keep your plumbing system running smoothly without any strange noises or traffic jams.

Water hammer or banging pipes aren’t just annoying they’re a warning of bigger problems

Water hammer or banging pipes aren’t just annoying they’re a warning of bigger problems

What is water hammer?

Water hammer or banging pipes are different faults with your water reticulation system.

 In theory, you should never hear the water moving through your hot or cold pipes. Instead, all you should listen to is the water flow from the tap or fixture in the room it’s installed in.

 Essentially water hammer is a shock wave created inside your piping.

What are the causes?

Plumbing is essentially the movement of water through pipes. It, therefore, has the potential to be noise-creating and create what is referred to as a water hammer.

Water hammer that is noticeable occurs with copper water pipes. But plastic water pipes also suffer from water hammer, and it’s harder to hear.

Water hammer audible noise in copper pipes is generated primarily by:

  • High water pressure

  • Quick closing mixer taps

  • Quick closing solenoid valves

  • Faulty or worn brass seats in taps

  • Broken tap washers

  • Airlocks in pipes

  • Shock waves in pipes

Common noise complaints

  • Sharp banging or hammering sounds coming from pipes

  • A series of loud bangs when the washing machine or dishwasher is in operation

  • A loud bang from a valve or tap

  • Audible ticking sounds that diminish after the tap is turned on

An intense banging or hammering results from faulty valves, defective mixer taps, defective solenoid valves, broken taps or broken tap washers or poor clipping of pipes.

 A series of loud bangs while using the washing machine or dishwasher is caused by the machine’s instantaneous opening and closing of the solenoid valves as it traverses through its cycle.

Excessive water pressure can accentuate all of these causes as water pressure legally cannot exceed 500kPa inside the building.

 The ticking sound can build up and then diminish and are the sounds generated by pipe expansion. This is caused by the pipe heating up when the hot tap is turned on as the hot water replaces the cold water and then cools down.

The bangs you hear are from a shock wave

Water hammer will occur much more if your pressure is excessive. The common causes of water hammer are quick closing mixer taps or solenoid valves on washing machines and dishwashers.

In the picture above, the shock wave is generated at the face of a quick closing mixer tap because the flow of water moving under pressure is stopped suddenly by the instant turning off of the mixer tap. The shock wave then ricochets back from the face of the mixer tap cartridge through the stationary water in the pipe.  As a result, the shock wave creates enormous pressure moving at 1280 meters per second through the pipe.

 This same effect is replicated more intensely by the solenoid valves in your washing machine and dishwasher. Unlike mixer taps, they instantly open and shut as your machine moves through cycles.

Water hammer is an early warning alert

All of the sounds or the audible noise commonly referred to as water hammer tend to be highlighted in copper water pipes. Water hammer still exists in plastic piping systems, but it is diminished significantly as the plastic pipe absorbs the sounds.

 Your plumbing reticulation pipes, taps, valves and appliances are all susceptible to damage caused by the impact of shock waves, even if you hear no noise.

 The noise is essentially an early warning system telling you to rectify the problem before damage occurs.

Rectification is possible

Water hammer is avoidable and can be rectified regardless of whether you have copper or plastic water reticulation piping.

Banging or noisy pipes usually occur when the water reticulation pipes have not been clipped correctly as per AS/NZS 3500.1: 2018 when the house was initially constructed. This can be much more challenging to rectify compared to a water hammer.

To prevent damage to plumbing pipes, taps, fixtures, hot water valves and appliances, the water hammer’s noise and shock wave elements need to be eliminated.

The noise element is auditory. For example, when you turn off a tap or your washing machine is running, the loud bang of a water hammer alerts you to water hammer problems. Without the noise, there will be no indication of a problem until the damage is caused or your home is flooded by a burst flexihose or appliance hose.

The elimination of the water hammer eliminates the shock waves, which impose undesirable stresses on reticulation pipes, flexihoses and appliances.

Are these tiny flies coming out of my bathroom drains drain flies?

Are these tiny flies coming out of my bathroom drains drain flies?

Yes the tiny flies in your bathroom are drain flies

As a Service Partner client, Lynette recently sent me a photo of her bathroom floor covered in tiny flies. It didn’t take me long to identify them as drain flies, which thrive in warm temperatures above 20°C, especially in spring and summer. Unfortunately, Lynette’s attempts to kill them were futile, as the flies kept coming back.

She was baffled and frustrated that they only appeared in one bathroom, accumulating on the walls and floor while absent in the rest of the house. The photo above shows the astounding number of flies that can exist in a small area.

Cleaning your bathroom won’t eliminate these pesky flies

Despite her rigorous cleaning routine, Lynette was fed up with the drain flies persistence.

She tried using a strong bleach cleaner, but the flies returned the next day, as she’d heard from others in a similar predicament.

Finally, a friend suggested pouring a 2.5-litre container of bleach down the drains to eliminate the flies within 24 hours, but the flies remained even after Lynette followed this advice.

Identifying drain flies in your home

Drain flies can be unsightly and frustrating, but they pose no health or property damage risks. They don’t bite or transmit diseases, nor do they ruin clothes, towels, or linen.

The problem lies in their ability to breed quickly, causing frustration for homeowners like Lynette. Unfortunately, the more she killed, the more seemed to emerge.

The flies are small, at only 3-4mm in length, with dark grey bodies and hairy moth-like wings that dominate their body size, as shown in the photo below.

Solving the mystery of why drain flies only appear in bathrooms?

If you’re not on an acreage with a septic tank or sewer treatment plant, your only encounter with these annoying flies is probably in your bathroom. These flies are prolific breeders in septic tanks and treatment plants but tend to stay near their food source.

During the day, bathroom flies often sit on walls or under the vanity basin or ceiling. However, they are more active at night, so you may not see them flying or emerging from your floor waste drain.

Despite being poor fliers, drain flies can travel long distances of 3-5km, carried by the wind away from septic tanks or treatment plants. They can enter your home through your insect screens since they are small enough to fit through the holes in the mesh. Ultimately, they will seek out your bathroom floor waste drains as a food and breeding source.

The drain fly dilemma where do they live and breed?

Drain flies are weak fliers, never straying far from the bathroom floor waste drain, causing them to be exclusively found in bathrooms.

Infestations occur when temperatures exceed 20°C in spring. Drain flies multiply rapidly as their life cycle is 1-3 weeks from egg to adult. Eggs hatch within 48 hours, becoming larvae that mature within 12 days, feeding on decaying organic matter in the bathroom floor waste drain. The adult flies emerge from the drain at night, living no more than two weeks.

Tiny insects, big headache: Tips for eliminating drain flies from your​ bathroom?

Removing breeding sites in bathroom drains is the best way to control and eliminate drain flies. Bleach can help with minor infestations but not major ones, which require sealing and cleaning of the floor waste trap.

Our experience has shown that cleaning the area around the floor waste, and inside the drain, with Enzyme Wizard All Purpose Surface Spray will sanitise and disinfect the breeding ground and food source of drain flies.

If you’re struggling with persistent drain fly infestations, call us at Whywait Plumbing on (07) 5580 4311 to book a service call. We’ll eliminate them for good.

WaterMark Certification Guaranteeing Community Health and Safety

WaterMark Certification Guaranteeing Community Health and Safety

The WaterMark Certification Scheme Is Ultimately About Your Health

The WaterMark Certification Scheme is not voluntary. It is a mandatory and legally enforcible certification scheme covering Australia for all plumbing and drainage products. Ultimately it is about guaranteeing community health and safety.  

Bear in mind the water you drink, cook with and wash in can conceivably transmit waterborne diseases if the water becomes contaminated. This is a major reason why all products such as taps you drink from must be WaterMark approved.

Every product that is intended for use in all plumbing and drainage installations must undergo a risk assessment to identify any potential risk of manufacturing faults and installation failures.

Looking for the WaterMark 

When purchasing any new plumbing products for your home such as taps or toilets you must check that the products you are buying or installing are certified for use in Australia?

Certified products are easy to identify by the WaterMark certification trademark logo, as illustrated below. The WaterMark logo must appear on a product or its packaging, in addition to its WaterMark licence number and the applicable product specification.

Regrettably, many people go online to buy “cheap” plumbing products especially taps. Few of these taps have WaterMark Certification and potentially can be manufactured with large amounts of lead in the metal.

Deplorably there are many companies in Australia who think they can ignore their responsibilities to obey the law where WaterMark Certification is required in the pursuit of profits. Online sales of what are technically illegal plumbing products are rampant. There are advertisements all over social media promoting the purchase and DIY installations of non WaterMark approved products such as My Bidet Australia.

WaterMark Awareness

The WaterMark Certification Scheme is administered by the Australian Building Codes Board or ABCB as part of the Plumbing Code of Australia or PCA.

With all of the issues surrounding COVID-19 earlier this year, the ABCB along with the QBCC and Queensland Health became very concerned about online purchasing of bidet seats, tap, shower, toilet and urinal products on eBay and other online stores.

This resulted in the ABCB rolling out the LOOK for the WaterMark campaign. The campaign aims to improve compliance with the PCA, by promoting the WaterMark Certification Scheme to increase the understanding of why products must have WaterMark.

The LOOK for the WaterMark campaign will be implemented as a succession of WaterMark promotions with three key messages:

  • WaterMark certified products are all marked with the WaterMark trademark logo, WaterMark licence number and applicable specification.
  • Plumbing work must be undertaken by licensed plumbers who are legally required to install only WaterMark certified products.
  • How to search the WaterMark product database to locate and verify all WaterMark certified products.

What is WaterMark?

The video below explains exactly what the WaterMark Certification Scheme is and why we have it to protect your health.

What Plumbing Products Require WaterMark?

The video below explains exactly which plumbing products are required to have WaterMark Certification and how you will know if the product has been certified.

How to Use The WaterMark Product Database

The video below explains how to search for plumbing products WaterMark Certification on the WaterMark Product Database so that you can verify if the product has been certified.

Responsibility for Supply & Installation of WaterMark Approved Products

Enforcement of most laws concerning plumbing and plumbing products lays with the Queensland Building and Construction Commission or QBCC.

As Licensed Plumbers, it has always been illegal for us here at Whywait Plumbing to install non WaterMark approved products and non-conforming plumbing products. Since 2017 it has been illegal for anyone to supply a non-conforming plumbing product.

At Whywait Plumbing we have always complied with the laws that pertain to plumbing products. We will notify the QBCC immediately whenever we discover non-conforming, non-compliant illegal plumbing products installed anywhere.

Ultimately all of these laws are for your protection, safety and the security of community health.

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