by Gary Mays | Mar 1, 2013 | Bathrooms, Consumer Issues, Drain Odours, Health Issues, Plumbing Maintenance, Sustainable Plumbing, Toilets, Whywait Plumbing

Aidan Clarke
Drain odours have plagued Aidan Clarke the owner of Marine Energy Systems at Murarrie since 2006. Since opening his workshop and showroom, he had been trying to solve the problem of foul odours in their bathroom. The smell was so bad that employees had complained that it was making them nauseous.
ADCO Constructions, the builder of the complex, had organised their plumber to replace the drainage connection for the toilet suite to no avail. Odour blockers had been placed in the bathroom, but they too were of limited value and failed to address the problem with drain odours continually there.
The problem was particularly acute after weekends with the door having to be jammed open on Monday to get fresh air into the bathroom. The problem was particularly embarrassing when clients of the company viewing product in the showroom needed to use the bathroom.
In May 2011 in absolute frustration, Aidan Clarke contacted Gary Mays of Whywait Plumbing to solve the drain odours problem. After a thorough inspection of all existing drain connections to the toilet, shower and basin it was concluded that the only logical place that the drain odours could be emanating from was the floor waste trap in the middle of the floor.
As a result, Gary Mays from Whywait Plumbing Services contacted John Carroll from Eco Guardians to obtain his advice to see if a new product he had discussed with Gary Mays previously would solve the problem. A DrainGuardian™ was supplied to us to fit into the floor waste. The DrainGuardian™ was installed in less than 5 minutes, replacing the existing grate cover.
Once installed water was poured down the floor waste ensuring there was a water seal in the DrainGuardian in addition to the existing water seal in the main 100mm trap that makes up the drainage floor waste system.

DrainGuardian™ eliminating drain odours from floor wastes
The entire process of installation was completed to ensure the sceptical, long-suffering Aidan Clarke that the DrainGuardian™ would provide greater protection to any form of odour emission from the floor waste and end the problem he had been enduring.
The DrainGuardian™ works by creating two physical barriers to smells and vermin while it also kills airborne bacteria, waterborne bacteria and fungi. In the smelly bathroom at Marine Energy Systems the improvement was immediate and permanent.
The results were almost instantaneous as within one day the DrainGuardian™ had eliminated odour problems in the bathroom. The elimination of the odours in such a short time proved conclusively the problem that Marine Energy Systems had been enduring since 2006 had been the floor waste trap all along. There was nothing structurally defective with the floor waste trap that was causing odour emission’s which makes the source of the odours a common problem we find these days in that it is a venting problem in the entire sewer drain system to the property. What had been happening was a siphoning effect that caused the floor waste trap to be sucked either completely or partially dry that allowed drain odours to be emitted through the floor waste and into the bathroom.
Aidan Clarke now categorically states, “ DrainGuardian™ should be compulsory in every floor waste in every bathroom as a clean bathroom environment cannot be underestimated. I have wasted incredible amounts of money on trying to solve this problem as it was a cause of acute embarrassment to me, our staff and to clients. Our bathroom is now a pleasure to enter with there being no drain odours at all thanks to a straightforward solution in DrainGuardian.”
If you are experiencing drain odours book Whywait Plumbing to investigate today by calling us on (07) 5580 4311
by Gary Mays | Jan 15, 2013 | Climate Change, Cold Water, Health Issues, Plumbing Maintenance, Rain Water Tanks, Sustainable Plumbing, Water Filtration
Food allergies are on the rise, estimated to be affecting at least 250,000 Australian’s. According to a new study published in the United States in the December issue of Annals of Allergy, Asthma and Immunology, the scientific journal of the American College of Allergy, Asthma and Immunology (ACAAI), pesticides and tap water could be partially to blame.
This authorative study reported that high levels of dichlorophenols, a chemical used in pesticides and to chlorinate water, when found in the human body, are associated with food allergies. “Our research shows that high levels of dichlorophenol-containing pesticides can possibly weaken food tolerance in some people, causing food allergy,” said allergist Elina Jerschow, M.D., M.Sc., ACAAI fellow and lead study author. “This chemical is commonly found in pesticides used by farmers and consumer insect and weed control products, as well as tap water.”
In the United States where 10,348 participants in a US National Health and Nutrition Examination Survey, 2,548 had dichlorophenols measured in their urine and 2,211 were included into the study. Food allergy was found in 411 of these participants, while 1,016 had an environmental allergy. “Previous studies have shown that both food allergies and environmental pollution are increasing in the United States,” said Dr. Jerschow. “The results of our study suggest these two trends might be linked, and that increased use of pesticides and other chemicals is associated with a higher prevalence of food allergies.”
It is generally accepted that similar results would be seen within the Australian population where water is treated in a similar manner and similar pesticides are utilised by farmers. To reduce the likelihood of developing an allergy the options are:
- drink bottled or filtered water
- purchase natural or organically grown fruit and vegetables
Whilst opting for bottled water instead of tap water might seem to be a way to reduce the risk for developing an allergy this is not the whole answer. More often than not bottled water is not a solution it is a problem because it is estimated about 40 percent of bottled water is in fact regular tap water.
Australians spend over $500 million every year buying bottled water. Potable drinking water from Gold Coast City Council costs $3.27 a kilolitre. Bottled water here is 1070 times more expensive than the water Gold Coast City Council pipes directly to your home. Australian bottled water costs around $3500 a kilolitre and Italian bottled water around $9600 a kilolitre.
The only solution with respect to water is installing a whole of house water filtration system because Gold Coast City Council potable drinking water distribution pipe line systems contain bacteria killing chlorine. The intent is simply to provide you with bacteria-free water. Unfortunately, they’re doing more than that because every time you consume tap water from the Gold Coast City Council distribution system you are ingesting a measure of chlorine. Every time you shower or bathe in tap water you are ingesting the free chlorine gas in the water supply. The telltale signs of unacceptably high levels of chlorine? Dry flaky skin, and the odour you often detect in your shower, bath, or drinking water.
Chlorine does not kill all the bacteria in the water supply pipelines as scale still builds up inside the pipes requiring the council to regularly clean them. Far worse, chlorine is a chemical and a poison. Once ingested, it randomly targets what it kills off in your body. Simply put, chlorine kills all bacteria…good and bad. It can kill off the natural flora in your stomach. It can negatively affect your digestion. It can build up in fat deposits. It can settle in your arteries and lead to heart disease. What’s more, chlorine can cause bladder cancer as the human body is not designed to filter out chlorine. And yet for the foreseeable future, it will remain in the Gold Coast City Council potable water distribution pipe line systems.
To take control of an important area of managing your own health by purifying your water supply Whywait Plumbing strongly recommend the installation of whole of house water filtration systems to remove one major threat of developing an allergy.
by Gary Mays | Dec 10, 2012 | City of Gold Coast, Consumer Issues, DIY Plumbing, Health Issues, Insurance, Plumbing Emergencies, Plumbing Maintenance, Queensland Government, Sustainable Plumbing, Whywait Plumbing
The plumbing staff at Whywait Plumbing every day see the results of the growing popularity of DIY home renovations, encouraged by an “explosion” in television programmes on home renovation. Despite the fact that it is illegal throughout Australia for anyone other than a licensed plumber to work on potable water systems or sanitary drainage systems there is an increasing number of people embarking on DIY renovations of their homes who purchase all of the fixtures and fittings and then set about installing them connecting to the existing water supply and sanitary drainage system.
It is frightening to see the number of cross connections that occur with wrongly sized pipes being connected to the hot water supply or the recycled water supply or the rain water tank supply by mistake. Even more frightening is illegal cross connections with sanitary drainage pipes being connected to storm water pipes leading to raw sewage being increasingly discharged into creeks, streams and rivers and ultimately into the ocean. This illegal sewage discharge has a devastating effect on the environment and especially on animals, birds and fish.
These illegal drainage cross connections mean that sewage discharge water that should be piped into the sewage system is being fed into ground and coastal waters. As the amount of cross connections increase there is a growing problem causing the degradation of smaller creeks, streams and rivers that are threatening invertebrate ecosystems and depleting fish stocks. The sewage removes oxygen, encouraging eutrophication resulting in increasing growth of algae and as a result the water becomes stagnant. Invariably this changes the ecosystem and the invertebrates which results in a bland range of invertebrates being available as food source which are crucial for young fish. These illegal cross connections have other unforeseen effects such as the problem of endocrine disruptor’s, which is the impact of medications such as contraceptive pills which can change the sex of the fish.
There has always been a problem was illegal cross connections. This has resulted in local councils and water authorities undertaking smoke testing of the sewer drains to detect smoke rising out of the illegal connections. Unfortunately this only detects illegal storm water connections into the sewer or sanitary drain system. Locating sewer being discharged into the storm water system is much harder and frequently only occurs when a plumber is called to a property and finds the cause of a blockage is actually a cross connected drain. There are increasing concerns that the problem could become even greater with the popularity of DIY home renovations to blame.
In the United Kingdom the problem is more pronounced as they have no plumbing licencing system resulting in almost anyone being able to undertake plumbing work. Dr Robert Keirle, pollution programme manager at the Marine Conservation Society, recently stated, “As DIY has become more popular over the years, aided by an explosion in property programmes on television, the problem has been growing. People see a pipe, think it’s the right one to attach to, and untreated water from washing machines, but also toilets, ends up going to the wrong place. It is also probably a result of the times we live in, with people unable to afford to call in tradesmen to do the plumbing.”
This same statement can also be attributed to Australia with the DIY enthusiasts unaware of the dangers they create by doing it themselves. Unfortunately most plumbing is out of sight in the walls, floor or underground resulting in the out of sight, out of mind impression. Unfortunately this is not the case and one result of not using licensed plumbers to undertake the work is that if there is ever an insurance claim resulting from the illegal plumbing work the likely scenario is that the insurance policy will prove to be null and void. This results in unfortunate home owners being out of pocket to the tune of many thousands of dollars all due to the deluded self belief that it is okay to do it yourself.
The natural human instinct of the DIY enthusiast’s is that its only me and what effect will that have, because of course one cross connection does not have a particularly dramatic effect, but in reality it is death by a thousand cuts to the environment. In reality it is like having a sewage treatment plant that does not work and just sends everything out to sea. Very simply there is an increasing amount of people undertaking DIY home renovations who think the law does not apply to them and do not understand that there is a huge difference between the pipe connecting to the sewer and the pipe that gets rid of rain water into the storm water system.
by Gary Mays | Sep 26, 2012 | Consumer Issues, Health Issues, Insurance, Plumbing Emergencies, Plumbing Maintenance, Water Hammer
For the plumbing technicians at Whywait Plumbing listening to clients recollecting the days gone by when high water pressure was the norm are a frequent occurrence. For many high water pressure had been a bonus, especially when water was virtually provided for free. High water pressure enabled many to stand in one spot and water the whole garden or to literally pressure clean the car or driveway.
Both Gold Coast and Logan regions had high water pressure delivery, frequently in excess of 800kPa and often as high as 1100kPa. In reality high water pressures caused many problems with damage to pipes, appliances, taps, valves and fittings from water hammer which also reduced their operational life plus caused excessive noise in the water reticulation system.
Legally under AS/NZS 3500.1:2003, Plumbing and Drainage – Water Services, the relevant clause is 3.3.4 which states, “Maximum pressure within buildings – Provision shall be made to ensure that the maximum operating pressure at any outlet, other than a fire service outlet, within a building does not exceed 500 kPa.” This was further reinforced with amendments in 2010 to clause 3.2.1 which states, “The maximum flow rate from a shower, basin and kitchen sink or laundry trough outlet shall not exceed 9 L/min.”
These very clear definitions within Australian Standards create a dangerous situation that many home and building owners are unaware of. This is because they have the incoming mains water pressure set above the maximum legislated operating pressure of 500kPa level for most connected plumbing fixtures. These plumbing fixtures include dishwashers, washing machines, mixer taps, refrigerators with water purification and hot water systems.
Having excessive water pressure can cause you more problems than you may be aware of. Aside from damage to pipes, appliances, taps, valves and fittings from water hammer which also reduced their operational life plus caused excessive noise in the water reticulation system, you may also be voiding your property insurance and manufacturer’s warranty on any number of these expensive household appliances.
Most insurance policies and appliance warranties are void if your water pressure is above the recommended operational levels. This will always come back to the requirements of Australian Standards which is of course 500kPa.
Most hot water system warranties are void above 500kPa once again with the reference point being the requirements of Australian Standards. Many people are fooled into thinking they have a compliant system as they have pressure limiting valves installed. In reality the majority of these valves over 3 years old are faulty and in need of replacement.
As council water retailers will not guarantee supply pressures the onus is back on home and building owners to ensure they are compliant with Australian Standards. Most homes and buildings constructed since 2003 have pressure reduction valves installed after the water meter but these frequently require recalibration. Homes and buildings constructed before 2003 seldom have a pressure reduction valve installed which means they are susceptible to the fluctuations in water supply pressure.
If you think a flooded house cannot happen to you then read the story Faulty Plumbing Will Flood Your Home where faulty piping in the ceiling flooded part of a home and resulted in water damage in excess of $50,000. Luckily this homes water pressure was reduced to a compliant level of 500kPa and their insurance policy covered the damage.
If you are unsure of what your water pressure is and whether your system is compliant in regard to your insurance policies then contact Whywait Plumbing Services now to carry out a comprehensive analysis of your incoming water pressure.
by Gary Mays | Sep 10, 2012 | Consumer Issues, DIY Plumbing, Health Issues, Insurance, Plumbing Emergencies, Plumbing Maintenance, Queensland Government
At Whywait Plumbing we have lost count of the amount of flooded homes we have attended.
A flooding house caused by faulty plumbing leaves home owners angry, frustrated and often soaking wet. Whywait staff frequently have to deal with distraught homeowners who are heartbroken by the loss of family heirlooms such as photos and documents.
The problem with most plumbing is that it is hidden in the walls or the roof or the floor or is underground. While some plumbing problems are preventable it is impossible to deal with things you cannot see like pipes in walls or in the roof space.
There are steps every homeowner should take inside their home that ultimately can save you a lot of time, money and aggravation. At Whywait Plumbing we recommend you take the following steps to prevent your home being flooded from inside:
- Know where to turn off your water – always know where the main water supply valve is to your home and practice turning it off to ensure you know how to do it. At regular intervals check that the valve is working. When going on holiday turn off the water supply to your home to ensure you do not return home to a flooded house.
- Check washing machine & dishwasher hoses – the hoses to these essential household appliances are invariably manufactured from plastic or rubber. These machines are constantly left turned on to the water supply meaning the hoses become part of the plumbing system. In case of an emergency it pays to know where the valves are to isolate the machines plus check the valve is working at regular intervals. At regular intervals check the hoses for bubbles or soft spots or if there is moisture on the hose as these are signs of a potential problem looming.
- Check hot water tanks – if you hot water tank is inside your home usually in a cupboard or occasionally in the ceiling it pays to check it at regular intervals. A hot water tank will generally last 7 – 15 years depending on location and water quality. Once the tank is over 10 years of age it is living on borrowed time. Always ensure you know where the isolation valve is for the tank and check it at regular intervals to ensure it is working.
- Check toilets – your toilet cistern is connected permanently to the cold water supply and will either be connected to the cistern tap under the cistern by copper pipe or a stainless steel flexible connector. Leaks are common at the connections so it is wise to check the cistern tap is working and to check the copper pipe or flexible connector for kinks or signs of moisture as these are signs of a potential problem looming.
- Check sinks and basins – your kitchen sink and your vanity basins are frequently connected to the hot and cold water supply with stainless steel flexible connectors. These connectors are one of the most frequent causes of flooded homes. Frequently there are no isolation valves under the sink or basin so you need to check these connectors at regular intervals for kinks or signs of moisture as these are signs of a potential problem looming.
You cannot prevent everything and unfortunately there are no warnings to tell you something is about to burst.
You can take precautions and check the most common problems outlined above. As an added precaution you can install an AquaTrip.
AquaTrip monitors the flow of water into your property, and will shut off the water automatically in the event of a tap left running, a burst pipe, or if a tap, fitting, pipe, toilet, cistern or appliance is leaking. This will save water, reduce wastage and most critically minimise property damage.
The most important thing though is to ensure every person living in your house knows where to isolate the main water supply and how to turn it off. If you are not sure of how to isolate your water supply call Whywait Plumbing now.
by Gary Mays | Jul 21, 2012 | Cold Water, Consumer Issues, Health Issues, Plumbing Maintenance, Water Filtration
At Whywait Plumbing we are frequently asked about installing water filters to make the water from the tap taste better. This we understand and agree with because everyone should ensure the water they drink, shower in, cook with, prepare coffee and tea with is as pure and safe as it can possibly be.
What frequently confuses us is clients saying yes I would like a filter but it is expensive to install and maintain so I am better off buying bottles of water. This astounds us on so many levels as about 40% of bottled water is regular tap water which is 1120 times more expensive than tap water costing on average $3000 per kilolitre compared to $3.27 per kilolitre from Gold Coast City Council or $5.06 per kilolitre from Logan City Council.
Whywait Plumbing can supply and install water filters from $202.15 with the ongoing maintenance costs for replacement filters from $22.30 which is only the cost of 70 bottles of water. Bottled water is not the solution it is the problem with people paying an astounding premium for a product that is frequently full of contaminants such as arsenic, fluoride, antimony and pharmaceutical drugs.
We all need to drink more water as your body is 70% water with your blood, muscles, lungs, and brain all containing water. You need water to regulate body temperature and to provide the means for nutrients to travel to your organs and tissues. Water also helps transport oxygen to your cells, removes waste, and protects your joints and organs. Drinking too little water or losing too much water leads to dehydration. Symptoms of mild dehydration include thirst, pains in joints and muscles, lower back pain, headaches and constipation.
You lose water through urination, respiration, and by sweating, and you lose more water when you’re active than when you’re sedentary. Diuretics, medications and alcohol increase the amount of water your body loses. A strong odour from your urine, along with a yellow or amber color, may indicate that you may not be getting enough water. Lost water must be replaced by the water in the foods you eat and the beverages you drink.
Everyone has different needs on how much water they need to drink. At least twenty percent of the water you need comes from the foods you eat. The rest comes from the beverages you drink. As a general rule 8 glasses of water a day are recommended although this depends on the amount of physical activity you undertake and the climate where you live.
Water is the best choice for re-hydration because it’s cheap and has no calories or added ingredients. Sweetened soft drinks have added sugar that adds extra calories but no additional nutritional value. Sports drinks contain minerals that may help keep your electrolytes in balance, which is good for recovering after a hard gym work out, but contain sugar and calories that you may not want. Vegetable juices can be a good choice because they have vitamins and minerals your body requires. Fruit juices are okay in moderation but frequently contain high sugar levels that you do not want. Caffeinated beverages such as tea and coffee count, but too much caffeine can effect you.
Generally we all need to drink more water and the best way to ensure we drink the water our bodies require is to ensure a good quality and good tasting water supply is always readily available in our home or place of work. The best way to guarantee this is to install a water filter which is good for you and good for the environment. A water filter is a logical and cheaper alternative to bottled water as a single filter can prevent thousands of plastic water bottles from ending up in landfill and waterways further polluting our environment.
At Whywait Plumbing Services, we install, maintain and repair all types and models of water filtration systems. Whole of house or single above sink, you can trust Whywait Plumbing to provide the right solution for you and your family.