In a recent blog, Discover the Future of Gold Coast Plumbing: Key Trends to Watch in 2024, I highlighted a crucial aspect of effective business leadership: if you have to assert your authority as the boss, you face a significant problem. This statement sparked curiosity among numerous colleagues, leading them to ask about the specific traits required for impactful leadership.

In the dynamic business world, exceptional leaders distinguish themselves through a unique combination of qualities. I have listed below many of the critical traits that epitomise such leadership.

Throughout my career, my passion for plumbing has been deeply entrenched. Integral to the economy, the plumbing services industry plays a crucial role, offering professionally licensed services essential for the installation, repair, and upkeep of plumbing, drainage, and gas systems.

Governed by strict regulations, Australia’s plumbing sector boasts about 25,250 businesses, primarily small-scale operations catering to particular locales or niche markets. A substantial majority, 98.8%, have a workforce of fewer than 20.

The plumbing industry exhibits low market share concentration, with its four largest companies contributing under 5% to the total market share. Its fragmented nature fosters intense competitiveness.

Predominantly characterised by many plumbers focused on small local areas, the industry’s fragmented landscape hinders the development of crucial plumbing leadership skills. A small proportion of businesses engage in employing and training apprentice plumbers for future growth:

• 51.2% of plumbing businesses are single-operator entities without staff.
• 47.6% have a workforce ranging from 1 to 19 employees.
• Only 1.2% of businesses have a larger team of 20 to 200 employees.

My career has afforded me the privilege of encountering numerous remarkable individuals in the plumbing industry who share my passion for both plumbing and business. 

Influential figures such as Paul Funnell, Ray Herbert, Rick Taylor, Phil Kelly, Lawrie O’Shea, and Jim Hamilton have left an indelible mark on me. Each of them epitomised the leadership traits I admire and has inspired me to strive for better leadership.

However, it’s also true that I’ve encountered a few individuals who initially misled and fooled me. Remarkably, they ascended to positions of influence in our industry through charm, manipulation, dishonesty, and bullying. Sadly, for the few who remain, their legacy might be such that people might attend their funerals just to ensure their passing.

A compelling VISION is indispensable. Influential leaders don’t simply predict the future; they craft a vivid and inspiring depiction for their team, steering everyone towards shared objectives.

INTEGRITY is non-negotiable and is unshakable. Leaders who demonstrate unwavering honesty and ethical standards establish a bedrock of trust and credibility, maintaining consistency in their actions and decisions.

The power of DECISIVENESS cannot be overstated. Leaders who make well-informed and timely decisions foster a climate of confidence and certainty within their teams, showcasing their strength and clear direction where everyone feels empowered.

The CONFIDENCE of a leader has a profound impact on team morale. A leader who exudes confidence reassures their team and cultivates an environment where empowerment is the norm.

ADAPTABILITY is a vital trait in today’s ever-evolving world. Leaders who can pivot effectively and learn from various experiences are invaluable in a landscape where change is the only constant.

The ability to empathise and connect with others is crucial. EMPATHY in leadership forges solid and strong supportive relationships, fostering a deep connection with team members on a personal level.

Effective COMMUNICATION is the linchpin of successful leadership. The art of expressing ideas clearly and actively listening with team members is fundamental.

INSPIRATIONAL leaders are the catalysts for their teams’ achievements. They lead by example, nurturing a culture brimming with innovation and creativity.

RESILIENCE enables leaders to recover from setbacks and learn from difficult experiences. This attribute is essential for navigating the ups and downs of the business landscape.

The mark of outstanding leadership is evident in ACCOUNTABILITY. A culture of responsibility within a team is fostered when leaders take ownership of their actions and decisions.

COURAGE in leadership involves embracing calculated risks and standing firm in one’s convictions. This boldness can propel a team forward and inspire widespread confidence.

HUMILITY in leadership fosters a positive and collaborative work environment. Acknowledging mistakes and being open to feedback are signs of a strong leader.

While not exhaustive, these traits paint a picture of what effective business leadership entails. Although different situations might require varied approaches, a successful leader typically exhibits a blend of these qualities, adapting their style to meet the needs and challenges of their team.

A leader’s journey, particularly in the dynamic and demanding realm of plumbing services, is multifaceted. It involves not just mastering one’s trade but also cultivating a diverse set of personal qualities.

From having a clear vision and maintaining integrity to demonstrating resilience and humility, the fabric of authentic leadership is woven from many threads. These traits, when combined, form the cornerstone of successful and inspiring leadership.

As the industry evolves, so does the role of a leader. Yet, the core principles of effective leadership remain timeless. By embodying these qualities, leaders in the plumbing industry can navigate the complexities of the business world, drive positive change, and leave a lasting impact on their teams and the industry at large.

Ultimately, I’ve always held the conviction that authentic leadership is about treating others as you wish to be treated yourself. Paramount in this journey is the art of listening — a more critical skill as we have been given two ears and one mouth, a reminder that listening should precede speaking.

This approach fosters respect and understanding and cultivates a leadership style that is both empathetic and practical, essential in navigating the multifaceted world of plumbing services.