Water Efficiency Certificate Compliance Audit and Certification
Are you a landlord or property manager on the Gold Coast?
Do you want to charge tenants for their water usage?
We can help. We keep this simple. We test your property, fix what’s needed, and issue your Water Efficiency Certificate.
Water Efficiency Certificate audits for Gold Coast rental properties
Home Water Efficiency Evaluation: $237.45 (incl. GST)
Includes flexi hose audit + condition report.
No BS. Real answers: If it won’t pass, we’ll show you why and what fixes it.
Call (07) 5580 4311 or, use the enquiry form below. We’ll contact you shortly to book your audit.
Water Efficiency Certificate Compliance Testing & Certification
If you want to bill tenants for water consumption, the rules matter. And the paperwork matters even more when someone disputes it.
Our licensed team undertake Water Efficiency Certificate audits for Gold Coast rental properties:
✅test your property’s compliance
✅ Upgrade fixtures where required
✅ Certify your rental property with a Water Efficiency Certificate.
Legal requirements for charging tenants for water in Queensland
Nobody enjoys water bill arguments. They drag on. They get personal. It’s exhausting.
Queensland law sets conditions before a tenant can be charged for water.
The key rule is in Section 166 of the Residential Tenancies and Rooming Accommodation Act 2008 (Qld).
What the Act says (plain English)
Under Section 166, the tenant may be required to pay water consumption charges only if:
✅ The premises are individually metered (or water is delivered by vehicle), and
✅ The agreement states that the tenant pays water consumption charges.
✅ And importantly. A big “and”. The tenant may be required to pay all water consumption charges only if the premises are water-efficient during that period.
Why testing is needed
“Water efficient” has specific standards. So you need evidence, not hope.
The RTA explains that for a tenant to be charged for all water consumption, the property must be:
✅ individually metered
✅ water efficient
✅ stated in the rental agreement
✅ and the bill must be given within 4 weeks of the owner/agent receiving it
Our testing and audit gives you proof that the fixtures meet the standards. And that proof helps shut down disputes early. (Bless.)
The Whywait Home Water Efficiency Evaluation: $237.45 (incl. GST) Includes flexi hose audit + condition report.
Water Efficiency Certificate Audit, Testing, and Certification: Essential for Gold Coast Landlords and Property Managers
As a landlord or real estate property manager, water efficiency is not just “nice”. It’s essential.
For over 20 years, we’ve provided Water Efficiency Certificates. This helps landlords charge tenants for the total water consumed with confidence.
Whywait Plumbing stands out as an early mover, too. In 2007, we were accredited as a Water Efficiency Assessor by the Queensland Water Commission.
Choose Whywait Plumbing for reliable auditing and certification across the Gold Coast.
Keep your rental property compliant. Keep your water billing clean.
CALL (07) 5580 4311 NOW TO BOOK A WATER EFFICIENCY CERTIFICATE AUDIT
What's included in the $237.45 audit evaluation and testing
You’ll get a clear outcome. And a record you can keep on file.
🛠️ Water efficiency compliance testing for your home or rental property
🛠️ Flow testing of taps and showerheads
🛠️ Toilet compliance checks
🛠️ Flexi hose audit (we inspect hoses and note condition)
🛠️ Flexi hose condition report for your records and the insurance company.
🛠️ Plain-English pass/fail outcome and next steps
If it won’t pass, we’ll let you know. If it can be fixed fast, we’ll show you how.
What Are The Minimum Requirements For Charging Tenants For Water?
Landlords and rental property owners can only charge tenants for water consumed by providing:
🤝 The rental property has an individual water meter
🤝 The rental property is water-efficient, and a Water Efficiency Certificate is held on file.
🤝 The signed tenancy agreement states that the tenant must pay for all water consumed.
🤝 The owner/agent provides the bill within 4 weeks of receiving it.
Did you tick every box? If your answer is NO, then call us first. It’s cheaper than a dispute.
What Fixtures Does An Efficiency Certificate Cover?
For us to issue your rental property with a Water Efficiency Certificate, the following fixtures are required to be:
✅ The rental property has an individual water meter
✅ Internal taps (including mixer taps) are WELS-compliant and have a maximum flow rate of 9 litres per minute.
✅ Showerheads are WELS compliant, max 9 litres per minute
✅ Toilets are dual flush, max 6.5L full and 3.5L half.
✅Bath taps do not need to meet these requirements.
✅ Outside hose taps, washing machine taps, and dishwasher taps are not included
Gary from Why Wait Plumbing completed my Water Efficiency Certificate. From the booking to the completion of the service I was very happy with everything that was provided. I was kept up to date via email and phone. And have them booked out again at our new home to install fridge plumbing. I would not hesitate in referring Why Wait Plumbing. Gary was so friendly and efficient! Thanks Again! And see you next week! ✌🏽.
What Gold Coast Water Charges Can a Tenant Be Billed For?
When you receive your property’s quarterly Gold Coast Water bill, several charges appear. These include:
💵 Sewerage Access Charge – Fixed Access Charge of $783.00. Tenants cannot be charged this cost. It is an annual access fee.
💵 Water Service – Fixed Access Charge of $307.00. Tenants cannot be charged this cost. It is an annual access fee.
💵 Water Consumption Shows kilolitres consumed at $1.463 per kilolitre. The tenant is responsible for paying this charge.
💵 State Bulk Water Price Shows kilolitres consumed at $3.517 per kilolitre. The tenant is responsible for paying this charge.
💵 Non-Drinking Water Usage Charge Pimpama-Coomera Dual Reticulation Area shows kilolitres consumed at $3.450 per kilolitre. The tenant is responsible for paying this charge.
Want us to sanity-check your situation? Call (07) 5580 4311
Upgrading Plumbing Fixtures To Efficiency Certificate Standard
If something fails, it’s often fixable on the spot. Not always. But often. We improve your taps and toilets to be compliant by:
✅ Installation of WELS-compliant taps, spouts and showerheads
✅ Installation of flow restriction aerators on mixer taps
✅ Installation of dual flush toilet cisterns and/or toilet suites
You’ll get clear options before any work starts. No pressure. Just facts. (And a path forward.)
Do You Need a Water Efficiency Compliance Certificate for Your Rental Property
We specialise in fast, efficient water-efficiency audits for rental properties.
Our team can assess your property, upgrade fixtures if needed, and issue a compliance certificate.
In many cases, it can be done the same day. That saves you time, emails, and that awful “can you send the cert?” follow-up.
Ready to ensure your property is water-efficient? Call (07) 5580 4311 or complete the enquiry form below.
Once we receive your info, we’ll contact you shortly. We’ll book a time that suits your tenant and your schedule.
Water Efficiency Certificate Audit, Testing, and Certification FAQ's
It’s $237.45 including GST.
It includes water efficiency checks, plus a flexi hose audit and condition report.
Yes. We inspect the flexi hoses and note their condition. You also receive a written condition report for your records and insurer.
It’s covered by the Residential Tenancies and Rooming Accommodation Act 2008 (Qld). Section 166 deals with water service charges.
Because the Act limits when a tenant can be required to pay all water charges. The premises must be water-efficient for that period.
The RTA says you can only charge full water consumption if:
The property is individually metered
The property is water-efficient
The agreement says the tenant pays
and the bill is given within 4 weeks
Internal taps, showerheads, and toilets are checked against the required limits. Bath taps and outdoor taps are not included.
Often, yes. We can assess, upgrade required fixtures, and issue the certificate in many cases.
We service the Gold Coast, Tweed, Tamborine and Logan City. Call and we’ll confirm a suitable booking window.
Call (07) 5580 4311 now. Or use the enquiry form and we’ll contact you shortly.
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Servicing Gold Coast, Tweed & Tamborine.
We answer your call 24/7. You won’t get a call centre or an answering service when you call us. Speak to a plumber 24/7.
Queensland QBCC Plumbing Licence 78167
New South Wales DFT Plumbing Licence 226900C
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