Plumbing Quotes Over The Phone

Plumbing Quotes Over The Phone

Plumbing quotes over the phone are meaningless without any validation as they are based on perception rather than experienced observation and onsite investigation. Every day we receive phone calls asking us to diagnose a plumbing, drainage or gas problem over the phone. We can only talk in generalities based on the vague information we are given.

Generally, after receiving this general broad sweeping advice, we are then asked how much we would charge to undertake the repair. We then have to explain it’s impossible to give any accurate pricing over the phone without an onsite investigation to diagnose the actual problem.

Whywait Plumbing will never give plumbing quotes over the phone

“When we are asked to diagnose and quote a plumbing problem over the phone, we put on our genie costume and look into our crystal ball.”

The reality is every plumbing problem is unique in its own way. Despite what you think, plumbing installations can be complicated.

Regrettably, 90% of the plumbing infrastructure in any building is concealed.

So what you are observing and attempting to describe to us over the phone is regularly wholly the reverse of what is transpiring under your floor or in the wall.

Sending us photos or videos can be of assistance. Even so, they still only show the extent of the problem, not the actual cause. But the reality is we always cannot give you plumbing quotes over the phone as photos and videos never tell the complete story.

No Professional Plumber Will Give Plumbing Quotes Over The Phone

No professional plumber, no matter how experienced they are can ever give legitimate plumbing quotes over the phone. There is only one way to diagnose a plumbing problem, and that is by an onsite investigation. No matter what you think, you can visually observe, you only see part of the potential problem at best. No two plumbing installations are ever wholly the same no matter how alike they may appear.

Unfortunately, there are too many plumbers who will give quotes over the phone. This is entirely unprofessional and no more than a marketing ploy to entice you to engage them to come to solve your problem. Think about it would you expect a doctor to diagnose a medical condition over the phone. In reality, it’s actually easier to diagnose a medical problem over the phone than it is a plumbing problem, but no doctor will do so without first examining you.

I guarantee that 99% of the time that the plumbing quotes over the phone increase within ten minutes of the plumber’s arrival. This will always be explained away by a myriad of excuses that your description of the problem was not accurately disclosed. It will always be your fault.

The reason the quote they provided to you over the phone increases is simple. Once onsite, the plumber can have a better understanding of all the variables. Even then, once they start on the repairs, there are frequently multiple changes to the cost as more faults appear that were not detected in the initial visual inspections.

Google Searches Do Not Make You a Plumber

It’s continuously amusing talking to someone who has done a Google search to locate what the remedy to their plumbing problem is. Usually, they have already decided what rectification work is required and are ringing getting multiple plumbing quotes over the phone.

It is my experience that 90% of the time the diagnosis is wrong, which in turn ensures the remedy they have decided upon on Google is wrong.

After their Google search, they further confuse themselves by talking to multiple plumbers which just creates further confusion. Ultimately every decision then only becomes about price so they choose a plumber who will come to site for free who advertises “No Call Out Fee”.

Once again, this is a fallacy because no legitimate plumbing business can come to your house for free. Sending a fully equipped truck with a licensed plumber costs at least $150 so I guarantee you will pay all of the costs in one way or another.

Plumbing Problems Are A Challenge For Both Plumber and Client

The reality is solving plumbing problems takes time and patience. We accept that finding a reputable plumbing company can be daunting as often you need to act quickly when a plumbing emergency occurs.

Solving a plumbing problem that is not completely obvious such as water leaking out of a wall can be frustrating. Here at Whywait Plumbing, we are specialist maintenance plumbers so we know that a leak can be occurring in a multitude of locations and running internally until it finds a route to flow freely. That is why we don’t smash open walls or floors to look for the problem but instead use our leak detection equipment to pinpoint the location of the leak.

For a client, this can create a perception we are procrastinating, but the reality is we are using our experience to solve the problem. When it comes to maintenance plumbing, hiring an experienced specialist who is older and wiser will always remove the misconceptions.

Regrettably, plumbers are only remembered for the terrible events that occur, such as a burst pipe or overflowing sewage. Due to the emergency type situations that most people call a plumber, there are numerous misconceptions about what a plumber can do and cannot do quickly. In too many circumstances, this is aligned to the cost rather than the outcome.

Do yourself a favour always and engage a plumber that is clearly experienced and been around a while. Above all else, avoid the temptation to get plumbing quotes over the phone. You need to ensure that your plumber comes to the site and undertakes a thorough site inspection before any work is undertaken.

If you need assistance on any plumbing, drainage or gas problem, call us 24/7 on (07) 55804311 as we have 43 years of experience in solving dilemmas that others cannot.

Plumbing Guarantees

Plumbing Guarantees

Plumbing guarantees are a source of constant confusion. A guarantee of the fixtures and fittings installed is always carried by the manufacturer not the plumber who installed them. Ultimately all a plumber can guarantee is his workmanship and service levels.

When you use Whywait Plumbing we guarantee you many things and we stand behind all those guarantees because we want you to have a positive experience. At Whywait Plumbers Gold Coast, we enjoy a 95% customer satisfaction rating and this is why:

  • We show up on time.
  • We send only licensed and trained plumbers to your home, each one a full-time Whywait employee.
  • Training and development are ongoing events for every member of our staff.
  • You receive a guaranteed up-front price before we start any work.
  • Our equipment and tools are the latest and best in the business which helps us do our job better and with a better end result.
  • We keep our trucks well-stocked enabling us to complete most repairs with just one visit to your home.

We’re ensure you and our team members are protected by:

  • Maintaining public liability insurance coverage for $20,000,000 that protects your property should a part fail in your home or business.
  • Maintaining WorkCover insurance cover should one of our employees have an accident.
  • Providing warranty protection on the jobs we undertake for you.
  • Ensuring we are fully licensed as plumbing contractors in Queensland and New South Wales.
  • Investing in state of the art communications systems to answer your calls and dispatch our plumbers to your home or business.
  • Investing in modern vehicles that are correctly maintained.
  • Complying with the Fair Work Act.
  • Responding promptly on a 24 hour, 7 day basis to customers who call us in a crisis because they have a water leak, a blocked drain or have no hot water.

I urge you to ask questions about how you will be charged for plumbing services, insurance coverage and licensing before deciding which plumbing company to hire.  Because the more you ask, the more you’ll see that our family-owned and operated company stands head and shoulders above the rest in true value offered.

By Gary Mays

A Plumbing Inspection Is Not A Guarantee

A Plumbing Inspection Is Not A Guarantee

A plumbing inspection by the council is not a guarantee and never have been, they are a compliance audit – nothing more, nothing less.

Recently Kelly from Hope Island sent me an email which began with the comment that, “builders are liars, plumbers are incompetent and the Gold Coast plumbing inspectors are frauds who take no responsibility…..” 

I can only repeat to Kelly what many of us know and see everyday in new or recently renovated buildings – “everyone who worked on your home did so because they were the cheapest not because they were the best qualified and skilled to undertake the work.” Sadly that has become the reality in the construction industry.

The pressure by builders on plumbers to reduce prices and take “SHORT CUTS” increases daily as I have stated previously and in fairness is frequently driven by the client demanding a cheaper price looking for the “BEST DEAL”.

In respect to Kelly’s comment about the Gold Coast plumbing inspectors, I understand the remark as there is a common urban myth that once your home or building has had a final inspection that it has been certified by the council and that the plumbing is perfect and that they are guaranteeing it.

This is not correct as the plumbing inspectors functions are set out in the Plumbing and Drainage Act 2002. A plumbing inspector’s functions are to conduct investigations and inspections for monitoring and enforcing compliance with-
(a) the Plumbing and Drainage Act 2002; or
(b) the Sustainable Planning Act 2009; or
(c) the Local Government Act 2009.

The important word in the legislation is COMPLIANCE. When the council inspector signs off the plumbing and drainage work on your home after being requested to undertake a final inspection by the licensed plumber who is responsible for the work you will only get a letter that says it is a PLUMBING AND DRAINAGE COMPLIANCE CERTIFICATE and it will state clearly that, “This Compliance Certificate approves the regulated work or on-site sewerage work for the above property in respect of Compliance Permit number…..”   

A compliance certificate from the plumbing inspectors are not a guarantee in any way shape or form and should not be construed as such.

Unfortunately and sadly but these days it is ultimately up to you to make sure that you are getting high standard, quality work by ensuring you are dealing with reputable, experienced licensed contractors who perform work to the standards set out in the Plumbing Code of Australia.

Always ask to see the plumber’s contractors license and always ensure for insurance purposes you get a copy of either the council compliance certificate or the QBCC form 4 compliance certificate depending upon the work you have had undertaken.

By Gary Mays

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