Plumbing quotes over the phone are meaningless without any validation as they are based on perception rather than experienced observation and onsite investigation. Every day we receive phone calls asking us to diagnose a plumbing, drainage or gas problem over the phone. We can only talk in generalities based on the vague information we are given.
Generally, after receiving this general broad sweeping advice, we are then asked how much we would charge to undertake the repair. We then have to explain it’s impossible to give any accurate pricing over the phone without an onsite investigation to diagnose the actual problem.
“When we are asked to diagnose and quote a plumbing problem over the phone, we put on our genie costume and look into our crystal ball.”
The reality is every plumbing problem is unique in its own way. Despite what you think, plumbing installations can be complicated.
Regrettably, 90% of the plumbing infrastructure in any building is concealed.
So what you are observing and attempting to describe to us over the phone is regularly wholly the reverse of what is transpiring under your floor or in the wall.
Sending us photos or videos can be of assistance. Even so, they still only show the extent of the problem, not the actual cause. But the reality is we always cannot give you plumbing quotes over the phone as photos and videos never tell the complete story.
No Professional Plumber Will Give Plumbing Quotes Over The Phone
No professional plumber, no matter how experienced they are can ever give legitimate plumbing quotes over the phone. There is only one way to diagnose a plumbing problem, and that is by an onsite investigation. No matter what you think, you can visually observe, you only see part of the potential problem at best. No two plumbing installations are ever wholly the same no matter how alike they may appear.
Unfortunately, there are too many plumbers who will give quotes over the phone. This is entirely unprofessional and no more than a marketing ploy to entice you to engage them to come to solve your problem. Think about it would you expect a doctor to diagnose a medical condition over the phone. In reality, it’s actually easier to diagnose a medical problem over the phone than it is a plumbing problem, but no doctor will do so without first examining you.
I guarantee that 99% of the time that the plumbing quotes over the phone increase within ten minutes of the plumber’s arrival. This will always be explained away by a myriad of excuses that your description of the problem was not accurately disclosed. It will always be your fault.
The reason the quote they provided to you over the phone increases is simple. Once onsite, the plumber can have a better understanding of all the variables. Even then, once they start on the repairs, there are frequently multiple changes to the cost as more faults appear that were not detected in the initial visual inspections.
Google Searches Do Not Make You a Plumber
It’s continuously amusing talking to someone who has done a Google search to locate what the remedy to their plumbing problem is. Usually, they have already decided what rectification work is required and are ringing getting multiple plumbing quotes over the phone.
It is my experience that 90% of the time the diagnosis is wrong, which in turn ensures the remedy they have decided upon on Google is wrong.
After their Google search, they further confuse themselves by talking to multiple plumbers which just creates further confusion. Ultimately every decision then only becomes about price so they choose a plumber who will come to site for free who advertises “No Call Out Fee”.
Once again, this is a fallacy because no legitimate plumbing business can come to your house for free. Sending a fully equipped truck with a licensed plumber costs at least $150 so I guarantee you will pay all of the costs in one way or another.
Plumbing Problems Are A Challenge For Both Plumber and Client
The reality is solving plumbing problems takes time and patience. We accept that finding a reputable plumbing company can be daunting as often you need to act quickly when a plumbing emergency occurs.
Solving a plumbing problem that is not completely obvious such as water leaking out of a wall can be frustrating. Here at Whywait Plumbing, we are specialist maintenance plumbers so we know that a leak can be occurring in a multitude of locations and running internally until it finds a route to flow freely. That is why we don’t smash open walls or floors to look for the problem but instead use our leak detection equipment to pinpoint the location of the leak.
For a client, this can create a perception we are procrastinating, but the reality is we are using our experience to solve the problem. When it comes to maintenance plumbing, hiring an experienced specialist who is older and wiser will always remove the misconceptions.
Regrettably, plumbers are only remembered for the terrible events that occur, such as a burst pipe or overflowing sewage. Due to the emergency type situations that most people call a plumber, there are numerous misconceptions about what a plumber can do and cannot do quickly. In too many circumstances, this is aligned to the cost rather than the outcome.
Do yourself a favour always and engage a plumber that is clearly experienced and been around a while. Above all else, avoid the temptation to get plumbing quotes over the phone. You need to ensure that your plumber comes to the site and undertakes a thorough site inspection before any work is undertaken.
If you need assistance on any plumbing, drainage or gas problem, call us 24/7 on (07) 55804311 as we have 43 years of experience in solving dilemmas that others cannot.
Free plumbing quotes or free estimates are not undertaken by Whywait Plumbing and have never done so on any service or maintenance plumbing works.
Yes, we will do free plumbing quotes if you bring into our office a set of design drawings such as hydraulic plans or architectural plans.
If we have to attend on-site at your home or business premises, there are significant costs involved for us. That is why we charge you a diagnostic fee.
Businesses who advertise that they undertake free quotes or no call out fee are devaluing their time and their expertise. I guarantee you will pay for their time, hidden somewhere in their charges because as the saying goes, there is no such thing as a free lunch.
Think about it, would you go to work for free?
We learnt long ago offering free plumbing quotes or estimates is a waste of money and company resources. In our experience people who call Whywait Plumbing asking for free plumbing quotes or expecting us to come to the site and solve their problems for free fall into the following categories:
dreamers who are toying with some vague idea of a plumbing installation such a third bathroom or outdoor kitchen who want us to design it all, solve all the problems but have little intention of using our services
price checkers who just want us to give them a comparison price in the hope we come up with a cheaper alternative to undertake the work
time wasting people who have a significant plumbing issue such as flooding in their backyard in heavy rainfall who want us to investigate and solve the problems and are absolutely insistent on picking our brains, getting all the information off us so they can then do it themselves or get a handyman to do it
the DIY homeowner who wants to pick our brain so he can run to Bunnings and be a weekend warrior playing at being a plumber.
We learnt at Whywait a long ago to accept that we cannot compete with competitors who devalue their plumbing licenses by racing to the bottom with clients who are only interested in PRICE, a cheap price, a less expensive than reasonable price, an entirely unreasonably and pathetically inadequate price that does not even cover the plumbers wages.
As the owner of Whywait Plumbing, I was lucky enough to learn a long time ago that we always had to do our budgets and know where our break-even cost was so we know when to say no. This ensures that we don’t waiver from our commitment to providing outstanding customer service from well trained and professional plumbers who stand behind their work.
As I said previously, there is no such thing as a free lunch becauseWhywait Plumbing Pty Ltdis a business that is legally obligated to generate profits.
Without profit, any business is just an expensive hobby.