Your plumbing hates you! All homeowners find this out eventually

Your plumbing hates you! All homeowners find this out eventually

Your plumbing hates you! It’s a fact.

Your plumbing hates you because you show no respect for your plumbing systems. You routinely do hideously disgusting things to it, with it and into it.

You routinely ignore the needs of your plumbing systems to be given some tender loving care. You just assume your plumbing will always work for you as you desire.

Your plumbing literally sees you at your worst. As a consequence, it’s always plotting revenge on you. Those gurgling sounds you sometimes hear when you flush the toilet is your plumbing waiting for the right moment to strike back in revenge.

The favourite time for your plumbing to strike back with a lethal attack is at Christmas or Easter when plumbers are scarce and have to charge expensive call-out rates.

That gurgling sound you hear when you flush the toilet is liquid evil

The most mistreated plumbing fixtures in any home are the toilet and kitchen sink. The toilet is the most abused plumbing fixture as it’s considered a receptacle to dispose of anything and everything.

Describing gurgling sounds as liquid evil is a perfect description. The photo below illustrates perfectly why paper towels should not be thrown into the toilet.

Paper towels as you can see are not designed to be flushed down a toilet. Paper towels are not designed to enter your sewer drains. If you choose to flush paper towels into your toilet the photo below perfectly illustrates why your plumbing hates you.
As you can see the plumbing systems had the ultimate revenge for the lack of respect. In this instant, the paper towels work their way through to the manhole and blocked the entire sewer drainage system.

The paper towels will frequently block your toilet pan but they can flush through into the sewer drain where they will slowly go down the drain until they jam against a junction or a point where flow is restricted such as in a manhole.

From there on the whole plumbing system will grind to a halt as the water from every drainage point in your house fills up the sewer drains.

Foreign objects that cause a blocked toilet are flushable wipes, paper towels, facial tissues, cotton tips, Q-tips, cotton buds, ear cleaners, hair removal wax strips, cotton balls, pantie liners, sanitary napkins and our old favourite of children’s toys.

Gurgling drains don’t clear themselves ever!

If your main sewer drains block, it doesn’t take long for your homes toilets and internal drains to begin to back up.

Hopefully, your overflow relief gully works correctly, and the sewage overflows into your garden rather than inside your house. Either way, it’s messy and yucky having to clean up sewage that has overflowed.

Blocked drains, whether backed up or overflowing, are not only inconvenient but can also pose a risk to your health.

Gurgling drains, smelly drains or slow draining sinks are all signs that your blocked drains need urgent attention.

Plumbing problems are confronting

Solving plumbing problems can be a challenge for us as plumbers and you as a client. The reality is solving plumbing problems takes time, patience and, above all, experience.

Google searches do not make you into an instant plumber. In our experience, a Google diagnosis is generally wrong.

Regretfully many people associate plumbers with unpleasant events that they have experienced with their plumbing, such as a burst pipe or overflowing sewage that flooded their house.

Due to the emergency type situations that most people call a plumber out for, there are numerous misconceptions about what a plumber can do and cannot do quickly. In too many circumstances, this is aligned to the cost rather than the outcome which seldom solves the problem.

Your plumbing hates you since you have a lot of plumbing infrastructure 

Bear in mind you have considerable plumbing infrastructure that is out of sight and consequently out of mind. That is until it stops functioning.

The reality is 90% of your plumbing infrastructure is concealed in walls, under your floor, in your roof space or underground outside.

Below the photo of sewer drains, we installed at Southport Sharks illustrates what we face as plumbers when diagnosing your plumbing problems.

The sewer drains inside your house under the floor once installed are inaccessible as they are covered by concrete. To repair the drains is a significant cost in just accessing them coupled with rectification and then replacing the concrete.

sewer drains at Southport Sharks installed by Whywait Plumbing illustrate why your plumbing hates you
Maintaining your plumbing infrastructure is an investment. In our experience, most unforeseen problems with your plumbing originate from when your home was originally constructed. As I’ve said many times these days, in reality, all buildings are constructed to a cost, not to the legal, regulatory standards of the National Construction Code (NCC) administered by the Australian Building Codes Board (ABCB).

The photo below illustrates how much work we have undertaken to repair broken sewer drains under your concrete floor. In this instance the work required was:

  • locate by CCTV drain camera the exact location of the broken pipes
  • cut the concrete slab with a quick-cut demolition saw
  • remove the slabs of concrete and dispose of off-site
  • excavate by hand to expose the sewer drain pipes
  • cut and remove the broken and crushed sections of the PVC sewer drain
  • install new PVC pipes with flexible joints
  • test the drain to ensure there were no leaks and it was fully functional
  • backfill and compact the excavation
  • drill into the concrete slab to install reinforcing steel to tie the replacement concrete to the existing slab
  • install a replacement concrete slab
your plumbing hates you until Whywait Plumbing repair the drain

Concealed plumbing infrastructure will always be expensive to repair

We understand how you can feel that your plumbing hates you when we have to undertake major work to repair plumbing infrastructure that is concealed in walls or under your concrete floor.

From our perspective, we know we are delivering bad news that you don’t want to hear. The frustrating thing is that you frequently don’t see all the work that goes into repairing a broken sewer drain as by the time we are finished there is literally nothing to see. The video below illustrates perfectly the repairs we undertook on a drain under a 50 year old stone wall and when completed you would never have known we had been there.

Proactive prevention is preferable to a reactive emergency

There will always be unplanned plumbing emergencies that you can never foresee. That is a simple fact of life.

But proactive preventative maintenance can eliminate the majority of potential plumbing emergencies.

This is why we recommend our Service Partner Plan© to all our clients. The annual audit is focused on locating potential problems before they occur.

Enquire today how you can simply be signed up to get extra benefits and service advantages in managing your properties plumbing, drainage, roofing and gas infrastructure.

service partner plan from Whywait Plumbing
Whywait Plumbing are Master Plumbers
Plumbing is Critical Public Health so Avoid Scams by Unlicensed Plumbers Due to COVID-19

Plumbing is Critical Public Health so Avoid Scams by Unlicensed Plumbers Due to COVID-19

Who can work on your plumbing?

With all the uncertainly during this ongoing COVID-19 crisis, it is critical Gold Coast homeowners and businesses don’t fall into the trap of using so-called handymen or unlicensed plumbers. In reality, there is no such occupation categorised as unlicensed plumbers. Every person classified as a plumber is licensed by the Queensland Building and Construction Commission or QBCC.

QBCC licensed plumber Whywait Plumbing Services does not employ unlicensed plumbers
  • All individuals and companies must hold a QBCC licence for any building works that involve any work that is:
  • Plumbing
  • Drainage
  • Gas Fitting

Your plumbing is not a simplistic plaything and worldwide is classified as critical public health infrastructure. All work undertaken on any aspect of your plumbing, drainage or gas infrastructure is legally required to be undertaken by appropriately licensed individuals and companies.

All plumbers frequently experience fixing up after a handyman who makes out that unlicensed plumbers exist and convinces homeowners he can undertake plumbing works as long as it’s under $3300 of value. This is a complete lie by opportunistic unlicensed scammers who put your families health at risk. The benchmark value for undertaking plumbing, drainage or gas work is $0 and always has been.

Any plumbing, drainage and gasfitting work is essential to ensuring the health and safety of the entire community. This is critically important with the COVIC-19 health pandemic we are currently facing.

Every aspect of the plumbing, drainage and gas trades are administered by a strict licensing and legislative regime. This ensures every person in these trades holds the relative QBCC licences that are legally required. This, in turn, ensures the safety and protection of the entire community through the provision of clean, safe drinking water, sanitary drains and sewers to dispose of wastewater, and gas pipes and appliances that are fit for purpose.

We all agree that using a licensed plumber or gas fitter can appear expensive, but it is an investment that protects your families health. Using an unlicensed plumber can null and void your insurance coverage plus leave you with possible legal and financial implications.

Especially now demand to sight the QBCC licences visually. A QBCC occupational licence enables the person to carry out the work physically. A QBCC contractor licence allows the person to engage in contracting for the work.

Can plumbing work be undertaken by unlicensed plumbers or handymen?

Daniel Mays checking for unlicensed plumbers at Whywait PlumbingListed below is unregulated plumbing work that can be performed by an unlicensed plumber in accordance with the Plumbing and Drainage Act 2018 and Plumbing and Drainage Regulation 2019. An appropriately licensed plumber must do all other plumbing and drainage work:

  • Replacing a showerhead or shower rose
  • Replacing a domestic water filter cartridge
  • Replacing a jumper valve or washer in a tap
  • Repairing or replacing a drop valve washer, float valve washer or suction cup rubber in a toilet cistern
  • Replacing caps or covers to ground-level inspection openings on a sanitary drain
  • Cleaning or maintaining a ground-level grate for a trap on a sanitary drain
  • Installing or maintaining an irrigation or lawn watering system downstream from a tap, isolating valve or backflow prevention device on the supply pipe for the watering system
  • Repairing or maintaining an irrigation system for the disposal of effluent from a greywater use facility or on-site sewage facility
  • Fire protection work for testing plumbing carried out by a holder of a fire protection occupational licence or another QBCC licence
  • Incidental unskilled tasks such as excavating or backfilling a trench

Many of these tasks are much more complicated than they appear. Mixer taps, for example, can be extremely complicated just to dismantle and technically they have no washer so must always be worked on by a licensed plumber.

Despite social media saying yes you can we can guarantee it is entirely illegal for anyone other than a licensed plumber to install a bidet seat or a douche spray to a toilet.

Checking a plumbers licence

Prior to letting anyone commence work on your plumbing, drainage or gas ask them for their plumbers’ licence as they are legally obliged to produce it for you if requested.

For extra assurance go the QBCC website to find out more about a licensee you can use their online licensee search, or search their occupational licence.

Just remember there is no such occupational listing called unlicensed plumbers in Australia in any state or territory.

How do you know a drain is blocked?

How do you know a drain is blocked?

Frequently a blocked sewer drain comes as a surprise. A common question asked of our plumbers is how do you know a drain is blocked?

To begin with, if your toilet is backing up and not draining, or your overflow relief gully is spewing out sewerage outside then, you need a blocked drains Gold Coast specialist plumber now. I guarantee DIY remedies such as baking soda and vinegar will not clear your blocked drain.

Unfortunately, not all blockages are immediately apparent. Let me assure you it is not normal to be experiencing gurgling in your drains or slow to drain toilets.

The reality is few blockages are a sudden occurrence. Usually, a blocked drain happens gradually so below we will list out common reasons to the question how do you know a drain is blocked.

How do you know a drain is blocked early warning signs

Early warning signs of an impending blocked drain are easily overlooked but below are the most common to look out for:

  • foul odours in your bathroom or toilet that never go away
  • gurgling noises from your toilet or floor wastes when no-one is using them
  • the toilet when flushed filling up the bowl then slowly draining away
  • the overflow relief gully (ORG) intermittently overflowing then slowly draining away
  • the water seal in your toilet completely being sucked away

What are the causes of a blocked drain?

The most common causes that we have seen recently why a drain becomes blocked is tree roots or buildups of flushable wipes. These, in turn, are commonly caused by:

  • broken sewer house drains that allow roots to infiltrate
  • poorly installed drains that have an incorrect fall that will enable buildups in the drain as they cannot flow away
  • low water flows in flat drains that allow accumulations of solids flushed into the sewer
  • objects flushed down the toilet such as flushable wipes, sanitary products or toys that do not break up in the water

Clearing your blocked drain

If you are experiencing any of the symptoms described above the answer to how do you know a drain is blocked is simple you need to call us on (07) 5580 4311 before you have no functional sewer house drain.

How Does a Toilet Block?

How Does a Toilet Block?

Toilet blockages are more than an inconvenience!

How does a toilet block is a frequently asked question of our plumbers? Your toilet is after the kitchen sink the most commonly used plumbing fixture in your home. It goes without saying a blocked toilet is more than an inconvenience. For most people, a blocked toilet is an unpleasant experience that they don’t have the stomach to deal with and calling a plumber is their preferred option. So how does a toilet block seemingly without reason and ruin your day?

How does a toilet block with foreign objects?

Adhering to the three P’s rule of pee, poo and paper for your toilet ensure never having to ask how does a toilet block from foreign objects. blocked toilets plumber gold coast

Foreign objects are anything that is not toilet paper, urine or faeces. Toilet pans are not waste disposal units and are designed with one function, and that is to dispose of your bodily waste hygienically.

Toilet paper, despite some popular urban myths, does not block a toilet. Toilet paper is manufactured to dissolve in water and rapidly breaks down when you flush the toilet cistern.

In our experience, the biggest culprit and an absolute foreign object in a toilet pan are flushable wipes. Flushable wipes are anything but flushable and cause toilets and sewers to block up and create horrendous plumbing repair bills.

Other foreign objects we frequently see in a blocked toilet are paper towels, facial tissues, cotton tips, Q-tips, cotton buds, ear cleaners, hair removal wax strips, cotton balls, pantie liners, sanitary napkins and our old favourite of children’s toys.

Tampons are frequently blamed for blocking a toilet or drain and yes they are a foreign object. The reality is that a tampon is too small and flexible to cause a toilet to block. We frequently see real estate leasing managers trying to blame a blocked toilet on tampons, but they are a visible symptom of the blockage, not a cause.

The best method of eliminating your toilet from becoming a rubbish bin is to keep a bathroom waste bin in the toilet or bathroom. It is also a good idea to train your children from an early age on what is safe to flush down a toilet bowl.

How does a toilet block in a toilet pan trap?

The reason there is water in your toilet is that the curved bottom part of the toilet is a trap.
The toilet bowl trap is literally what it says a trap.

The trap retains water in it every time you flush the toilet. The purpose of the trap is to prevent foul sewer odours escaping from the drains and entering your home.

Foreign objects are the primary cause of a blockage in the trap, especially if they are rigid and lodge in the trap outlet. In many circumstances, they can be dislodged and the blockage cleared by using a plunger. If you are attempting to clear it yourself with a plunger, let the water drain down before trying to plunge your toilet into preventing sewage water splashing onto your floor.

Toilet paper is frequently blamed for creating a blockage in the trap. In most circumstances, there is a foreign object lodged in the trap outlet that prevents the toilet paper from flushing away.

If you are experiencing frequent blockages to your toilet, then you have one of the following:

  • a toilet pan that was manufactured in the 1990s that was not compatible with the water flow from the cistern
  • poor quality toilet paper that is not breaking up in the water as required
  • an offset pan collar under the toilet that is restricting flow into the sewer drain

If you are experiencing this scenario, it is a process of elimination. The first thing to do is to try a different brand of toilet paper or even try limiting the amount of toilet paper being used. If that does not solve the blockages, then you need to have your toilet suite and drain connection checked out and possibly have it upgraded.

How does a toilet block from a blocked sewer drain?

Commonly the majority of blocked toilets are a symptom of a blocked main sewer drain.  blocked toilet caused by blocked sewer drain
The toilet becoming completely blocked or slow to drain is because the sewer drains are full and there is nowhere for the water in the toilet to go.

If you have a blocked sewer drain, then all of your plumbing fixtures will cease draining. In this situation, plunging the toilet will achieve absolutely nothing. Worst of all, you will likely end up with sewerage all over your floor.

You were likely receiving warning signals from your sewer drain with gurgling sounds from the toilet, and it was slow to drain when flushed.

Gurgling sounds from any plumbing fixture should never be ignored as they seldom go away and should be investigated immediately if it continues to occur.

If you are experiencing regular blockages in your toilet or hearing gurgling sounds, then you need to call us on (07) 5580 4311 before you experience a complete shut down of your main sewer house drain system.

 

False Claims on Flushable Wipes Result In $700,000 Federal Court Fine

False Claims on Flushable Wipes Result In $700,000 Federal Court Fine

Back in September 2015 we here at Whywait Plumbing first alerted our clients in newsletters and blogs to the fact that flushable wipes were in fact not flushable. At the time we said flushable wipes are an environmental nightmare and we stand by that claim.

We have repeated over and over again that the only things that are flushable in your toilet are toilet paper, urine and faeces or if you like to adhere to the three P’s rule of pee, poo and paper.

But as we all know a multitude of products labelled as flushable wipes or wet wipes have been claimed by their manufacturers that they could be simply disposed of by flushing down the toilet.

Federal Court of Australia fined Pental Limited for false claims about flushable wipes after campaigns by Whywait PlumbingLast Thursday the first of the ACCC prosecutions against manufacturers Pental and Kimberly-Clark Australia had a positive result in the Federal Court of Australia.

The manufacturer of White Kings flushable toilet and bathroom cleaning wipes Pental Limited and Pental Products Pty Ltd was fined $700,000 for its continual false and misleading claims that their products disintegrated “just like toilet paper”  in the sewage system.  The ACCC has separate ongoing proceedings against Kimberly-Clark Australia.

White Kings products in labelling, packaging and promotional materials included the following misleading statements:

  • flushable
  • White King Toilet Wipes are made from a specially designed material, which will disintegrate in the sewage system when flushed, just like toilet paper
  • Simply wipe over the hard surface of the toilet … and just flush away

The Federal Court ruled all these statements were, in fact, false with ACCC Commissioner, Sarah Court stating, “These White King wipes can’t be flushed down the toilet, and Australian wastewater authorities face significant problems if they are because they can cause blockages in household and municipal sewerage systems.” 

This is a huge win for the sewers and house drains where blockages have been an ongoing issue creating $16000 plumbing repair bills for homeowners.

Here in Queensland Michelle Cull from Queensland Urban Utilities said it was a “real win” for sewers as “We remove around 160 tonnes of flushable wipes from our sewerage network every year. Laid end-to-end, that’s enough to stretch all the way from Brisbane to Bali. We spend around $1.5 million a year clearing blockages from our sewer pipes and flushable wipes are a big contributing factor.”

flushable wipes Shonky Award supported by Whywait PlumbingThe campaign by Choice against flushable wipes has been an outstanding success. In 2015 Kleenex flushable wipes were an outstanding winner in their 2015 “Shonky Awards” which we highlighted in Flushable Wipes Win “Shonky Award” from CHOICE at the time.

On Thursday after the Federal Court, decision Choice spokesman Tom Godfrey reiterated that the false claims about flushable wipes were a “grubby marketing tactic that left households, local councils and water services organisations having to struggle with the cost of removing these wipes from the sewage system”.

The $700,000 fine is a positive message to manufacturers and the water industry and plumbers are now hopeful the manufacturers of wipes products now prominently label DO NOT FLUSH on all their products.

The $700,000 fine also sends a positive international message as the water industry worldwide has collectively committed to a position statement where all wipes and personal hygiene products must be clearly marked DO NOT FLUSH and that they can only be disposed of in the rubbish bin.

Here at Whywait Plumbing, we hope this $700,000 fine reinforces to everyone that any wipe product is never flushed down the toilet. I can only repeat if you wish to continue flushing wipes in all their forms down your toilet then I recommend you become a Whywait Plumbing Service Partner.

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