Plumbing Quotes Over The Phone

Plumbing Quotes Over The Phone

Plumbing quotes over the phone are meaningless without any validation as they are based on perception rather than experienced observation and onsite investigation. Every day we receive phone calls asking us to diagnose a plumbing, drainage or gas problem over the phone. We can only talk in generalities based on the vague information we are given.

Generally, after receiving this general broad sweeping advice, we are then asked how much we would charge to undertake the repair. We then have to explain it’s impossible to give any accurate pricing over the phone without an onsite investigation to diagnose the actual problem.

Whywait Plumbing will never give plumbing quotes over the phone

“When we are asked to diagnose and quote a plumbing problem over the phone, we put on our genie costume and look into our crystal ball.”

The reality is every plumbing problem is unique in its own way. Despite what you think, plumbing installations can be complicated.

Regrettably, 90% of the plumbing infrastructure in any building is concealed.

So what you are observing and attempting to describe to us over the phone is regularly wholly the reverse of what is transpiring under your floor or in the wall.

Sending us photos or videos can be of assistance. Even so, they still only show the extent of the problem, not the actual cause. But the reality is we always cannot give you plumbing quotes over the phone as photos and videos never tell the complete story.

No Professional Plumber Will Give Plumbing Quotes Over The Phone

No professional plumber, no matter how experienced they are can ever give legitimate plumbing quotes over the phone. There is only one way to diagnose a plumbing problem, and that is by an onsite investigation. No matter what you think, you can visually observe, you only see part of the potential problem at best. No two plumbing installations are ever wholly the same no matter how alike they may appear.

Unfortunately, there are too many plumbers who will give quotes over the phone. This is entirely unprofessional and no more than a marketing ploy to entice you to engage them to come to solve your problem. Think about it would you expect a doctor to diagnose a medical condition over the phone. In reality, it’s actually easier to diagnose a medical problem over the phone than it is a plumbing problem, but no doctor will do so without first examining you.

I guarantee that 99% of the time that the plumbing quotes over the phone increase within ten minutes of the plumber’s arrival. This will always be explained away by a myriad of excuses that your description of the problem was not accurately disclosed. It will always be your fault.

The reason the quote they provided to you over the phone increases is simple. Once onsite, the plumber can have a better understanding of all the variables. Even then, once they start on the repairs, there are frequently multiple changes to the cost as more faults appear that were not detected in the initial visual inspections.

Google Searches Do Not Make You a Plumber

It’s continuously amusing talking to someone who has done a Google search to locate what the remedy to their plumbing problem is. Usually, they have already decided what rectification work is required and are ringing getting multiple plumbing quotes over the phone.

It is my experience that 90% of the time the diagnosis is wrong, which in turn ensures the remedy they have decided upon on Google is wrong.

After their Google search, they further confuse themselves by talking to multiple plumbers which just creates further confusion. Ultimately every decision then only becomes about price so they choose a plumber who will come to site for free who advertises “No Call Out Fee”.

Once again, this is a fallacy because no legitimate plumbing business can come to your house for free. Sending a fully equipped truck with a licensed plumber costs at least $150 so I guarantee you will pay all of the costs in one way or another.

Plumbing Problems Are A Challenge For Both Plumber and Client

The reality is solving plumbing problems takes time and patience. We accept that finding a reputable plumbing company can be daunting as often you need to act quickly when a plumbing emergency occurs.

Solving a plumbing problem that is not completely obvious such as water leaking out of a wall can be frustrating. Here at Whywait Plumbing, we are specialist maintenance plumbers so we know that a leak can be occurring in a multitude of locations and running internally until it finds a route to flow freely. That is why we don’t smash open walls or floors to look for the problem but instead use our leak detection equipment to pinpoint the location of the leak.

For a client, this can create a perception we are procrastinating, but the reality is we are using our experience to solve the problem. When it comes to maintenance plumbing, hiring an experienced specialist who is older and wiser will always remove the misconceptions.

Regrettably, plumbers are only remembered for the terrible events that occur, such as a burst pipe or overflowing sewage. Due to the emergency type situations that most people call a plumber, there are numerous misconceptions about what a plumber can do and cannot do quickly. In too many circumstances, this is aligned to the cost rather than the outcome.

Do yourself a favour always and engage a plumber that is clearly experienced and been around a while. Above all else, avoid the temptation to get plumbing quotes over the phone. You need to ensure that your plumber comes to the site and undertakes a thorough site inspection before any work is undertaken.

If you need assistance on any plumbing, drainage or gas problem, call us 24/7 on (07) 55804311 as we have 43 years of experience in solving dilemmas that others cannot.

Council Plumbing Boss Fined For Illegal Contracting

Council Plumbing Boss Fined For Illegal Contracting

City of Gold Coast plumbing boss didn’t know he needed a plumbing contractors licence

“Council plumbing boss in hot water” and fined for illegal contracting is a headline that was hardly surprising for many Gold Coast plumbers who have had to deal with Keith Farrelly and were aware of the nepotism that has gone unchecked for over 20 years.

Keith Farrelly City of Gold Coast plumbing coordinatorFor years now if you had dealings with the City of Gold Coast’s council plumbing and drainage department, you would become aware of what has been common knowledge within the plumbing industry.

That is that the City of Gold Coast’s, Plumbing & Drainage department and in particular the plumbing inspectors are a deeply troubled organisation. Bullying, abuse of power, nepotism, cronyism and double standards are a daily occurrence.

Keith Farrelly fined for illegal contractingOn 13 April 2012 the Gold Coast Bulletin published the following story on page 5 as reprinted below:

Plumbing Boss in Hot Water

“The man in charge of the Gold Coast City Council’s plumbing department has been fined $2000 for carrying out unlawful building work. Keith Farrelly, the plumbing and drainage coordinator, was caught installing a hot-water system without a contractor licence.

While the department can be responsible for issuing infringement notices, Mr Farrelly claims he did not know he needed a licence to do the work.

A council spokesman said it would not take action against him because it did not relate to his role with the organisation. Mr Farrelly is appealing the fine. 

Building Services Authority general manager Ian Jennings confirmed Mr Farrelly had installed a solar hot water system without holding the appropriate class contractor licence.

The council spokesman said Mr Farrelly was doing the work free for his nephew. “(He was) unaware he needed a contractors’ licence to do this work which, under the Plumbing and Drainage Act, is regarded as minor work,” he said.

The spokesman said Mr Farrelly’s role involved dealing with requirements under the Plumbing and Drainage Act, not the Queensland building services contractors’ requirements.”

For struggling Gold Coast building and plumbing companies to discover that Keith Farrelly, the coordinator of Council’s Plumbing Department was fined $2000 by the Building Services Authority, (BSA) but now renamed the Queensland Building and Construction Commission, (QBCC) for carrying out unlicensed plumbing work is bad enough. To then find out he is still working for the city is an absolute disgrace.

An implausible excuse is acceptable at City of Gold Coast

Farrelly’s implausible excuse? He was helping out a relative at no charge. City of Gold Coast’s Integrity and Ethical Standards Unit along Senior bureaucrats have obviously found this implausible excuse acceptable. Farrelly is a senior council officer with more than 20 years of employment at the City of Gold Coast council. Farrelly hands out fines for breaches of the plumbing regulations and building codes daily yet we are expected to accept that he did not know his legal obligation under that same code.

Again, those senior bureaucrats and the Integrity and Ethical Standards Unit knew of this and chose to take no action. This raises the question of how much more remains hidden as their duty is clear. Many within the council are asking why the apparent protection of an officer who should have been immediately dismissed or at least suspended to enable an independent investigation to occur.

There are many plumbers and former council inspectors on the Gold Coast who will happily give the Integrity and Ethical Standards Unit plenty of evidence.

The City of Gold Coast needs to get to the bottom of this and investigate if this apparent protectionist attitude is endemic throughout the council and what else they are hiding. There should be no tolerance for this kind of cronyism in the council, and those responsible should be right now entertaining the prospect of joining the unemployment line which they have had a large part in creating on the Gold Coast.

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