How to avoid house flooding this Christmas

How to avoid house flooding this Christmas

This Christmas I can guarantee that burst plastic water reticulation pipes or burst flexi hoses will create more emotional stress and insurance claims than fires and burglaries combined.

How to avoid house flooding is becoming more challenging as we continually add more and more water connections inside our homes. Insurance companies are experiencing year on year increases in ever-increasing water damage insurance claims. The average insurance claim from internal water damage flooding has increased from $17627 in 2014 to $30361 in 2018.

how to avoid house flooding is why whywait Plumbing recommend when your house is empty to turn off your water supply
A collapsed ceiling from a water deluge above caused by a burst pipe

If you are going away on holiday this Christmas and New Year holiday season and leaving your home empty then I only have one recommendation. And that is before you drive off walk over to your water meter box and turn off the water supply.

How to avoid house flooding is simple if you turn your water off at the council water meter. By undertaking this simple task I can 100% guarantee you will not arrive home to a flooded house caused by a burst water pipe.

I’ve written frequently over the last 10 years about the issues we see every week with homes getting flooded. We’ve witnessed an ever-increasing amount of homes having plastic water pipes and flexi hoses being installed. In turn, we have seen an ever-increasing number of burst flexi hoses and split plastic pipes flooding homes.

In all likelihood even if you have copper water pipes you will still have multiple flexi hoses in your home. They will exist commonly in both residential and commercial buildings under the kitchen sink, under the bathroom vanity basins, under the toilet cistern and under the laundry tub.

Every flexi hose is potentially a ticking time bomb. It has become so common that we attend to burst flexi hoses every day. In 1 hour a burst flexi hose can discharge 1500 litres of water so in 1 day that could be 36000 litres of water. We’ve all experienced how far a spilt glass of water runs on a floor so imagine how far 108000 glasses of water will run.

We have multiple solutions available to prevent flooding in your home ranging from AquaTrip valves at the boundary that turns the water off automatically to individual auto shut off valves for flexi hoses.

If you have any concerns about your water pipes, flexi hoses, fridge connections or valves in your home and don’t want to have one of our plumbers spending part of Christmas Day with you then call us today.

In 2019 as we have done so for the last 43 years we will continue to provide full plumbing, drainage and gasfitting services every day up to and right through the upcoming Christmas holiday and 2020 New Year holiday period.

Our normal emergency plumbing services will be available 24/7 as always on:

  • Christmas Day, Wednesday 25 December
  • Boxing Day, Thursday 26 December
  • New Years Day, Wednesday 1 January

Public holiday diagnostic fees will apply to all call outs on those days except for Whywait Service Partners.

I’m always mindful that Christmas greetings can become superficial but even so everyone here at Whywait Plumbing Services wishes you and your family a Merry Christmas and a prosperous 2020. Remember the best of gifts around your Christmas tree on 25 December in the presence of a happy family with a toilet that flushes and a tap that turns off.

Average Gold Coast Water Bill

Average Gold Coast Water Bill

Increases continue for average Gold Coast water bill in 2014

The average Gold Coast water bill continues to increase. Did you know another water bill will arrive soon, in October despite the fact you have not yet received your six-monthly water account for the first half of 2014?

Due to legislative changes as from 1 July 2014, your water account will be issued quarterly, usually in July, October, January and April of each year.

The rationale behind this law change is that quarterly bills will assist in monitoring your water usage plus the bills will not be as large as they have been previously when bills only came out every six months.

average gold coast water bill is inflated by Tugun desalination plant costs

Tugun Desalination Plant that was constructed entirely from borrowed money that we repay for now in our water bills even though it only operates in “hot standby” mode when there is a critical supply emergency

For most clients of Whywait Plumbing that means you will be getting another bill from Gold Coast Water or Logan Water in October, albeit only about half of the one you will receive for the first six months of 2014.

Many of us remember when water was virtually free on the Gold Coast and the only time you got charged for it was if you used excess water over and above the very generous allowance that was paid for as part of your council rates.

However, cheap water is the past thanks to poorly costed projects such as the construction of the South-East Queensland water grid and the Tugun desalination plant.

The reality of today is that water is expensive. The only guarantee anyone can give you on the cost of water is that it will continually increase every year.

For Gold Coast and Logan residential property owners who use the average water consumption of 250k/L annually your yearly bill on the Gold Coast will be $1887.20 compared to Logan of $1939.60 which is a slight difference of $52.40.

Ultimately we all have to be vigilant in ensuring that the integrity of our household water reticulation pipes is maintained at all times because a small water leak left to flow can add up to thousands of dollars in a very short time. This is why Whywait recommend every home should have water leak monitoring installed.

AquaTrip Is Guaranteed To Stop Water Bill Shock

At Whywait Plumbing the phones began to ring as soon as the water bills from Gold Coast Water arrived in late January. The most common issue was one of bill shock where residents received bills in the thousands of dollars when their normal bill was around $600.

This was brought home to us here at Whywait when our IT Manager, Brad Horrocks rang about the bill his pensioner father, Neal had received which was $4980 when his normal bill was never over $600. Unbeknown to Neale he had an underground leak in the polypipe watermain coming into his home in Coombabah. This unfortunately is common in the coastal areas such as Coombabah where the water basically soaks into the sandy soils rather than bubbling to the surface.

Neal was fortunate that Gold Coast Water gave him a rebate of $3658 but he was still left to pay a bill of $1322. The sting in the tail of this rebate is that Neale is not eligible for further rebates should he have further leaks in his watermain for 3 years. This puts Neale and all of those like him who are recipients of the 60% rebate from Gold Coast Water where the bill shock is caused by a broken pipe in a terrible dilemma. This is caused by water meters only being read every 3 months and bills being issued every 6 months.

Unless you read your water meter on a regular basis which we strongly recommend then you can suffer a major break in your watermain and not be aware of it for at least 90 days when you receive a letter from Gold Coast Water advising you that you have very high water use readings. If you have already used your once every three years rebate for broken pipes then you will pay for every litre of water that leaks into the ground.

However we do have a solution for everyone who has experienced the drama of water bill shock. Prevention is always the best solution. AquaTrip water leak detection and control systems are the solution. AquaTrip is a permanently installed leak detection protection system that quietly provides protection in the background and under normal conditions you will never know it’s there.

AquaTrip monitors the flow of water into your property, and will shut off the water automatically in the event of a tap left running, a burst pipe, or if a tap, fitting, pipe, toilet, cistern or appliance is leaking. This will save water, reduce wastage and most critically minimise property damage.

AquaTrip is an active water leak detection system that costs less than the excess charges from Gold Coast Water or the excess on one insurance claim and a fraction of the cost of most annual home insurance premiums. In most cases insurance companies do not cover the cost of watermain leaks or the resultant water costs. AquaTrip will provide your home with a lifetime of protection against such water leak events. AquaTrip is a one time insurance policy.

If Neal Horrocks had an AquaTrip installed he would not only have the peace of mind provided by AquaTrip but would be potentially $700 better off today as he would not have had to pay a water bill of $1322.

For more information on installing an AquaTrip “insurance policy” at your home or building Whywait Plumbing today for a lifetime of protection.

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