What Does a $0 Call Out Fee or No Call Out Fee for Plumbers Really Mean?

What Does a $0 Call Out Fee or No Call Out Fee for Plumbers Really Mean?

Be honest – would you work for free?

More and more Gold Coast plumbing businesses are advertising that they have no call out fee or a $0 call-out fee.

The perception this creates is that you are getting something for free as they will be cheaper. Of course, perception is never reality as no business can work for free. Let’s face it would you go to work for free?

Call Out fees help ensure all costs are transparent

Legitimate, professional plumbing businesses charge a call-out fee because it costs from $50 – $150 just to arrive at your door.

A call-out fee is there to cover the expense to reach your home or business. This is because employees are still paid for driving to your home plus there is the running cost of the vehicle and all the other costs that never stop in running a business.

Simply the call-out fee helps cover costs, it’s not a profit centre nor could any plumber live off a call out fee.

Reality is that if a plumber is not charging you a call-out fee, they will charge you the cost of travelling to your home or business elsewhere.

What Does a $0 Call Out Fee or No Call Out Fee for Plumbers Really Mean? 1

A no call out fee is purely a marketing ploy

Advertising a $0 call out fee or no call out fee is purely playing with words.

A no call out fee is a marketing tactic to get you to call them to come to your job.  Plumbers that use this tactic know that you are unlikely to send them away once they are at your home because you want the plumbing work completed.

There are four separate tasks involved in undertaking a plumbing repair: 

  • coming to your home

  • inspecting the reported plumbing problem

  • diagnosing the possible multitude of possibilities for what is causing the problem

  • undertaking the repair

There is no such thing as a free lunch

The splitting of costs into the above cost centres is sensible and transparent because every cost must be paid for.

There is no cost advantage to you if you pay no call out fee but are then charged $155.00 to inspect the blocked toilet that you already knew was blocked and then to be informed the cost to unblock the drain is $660! Its just semantics and word games to get you to call them because you saw the word FREE.

Remember if something is FREE, it has no value to the business offering it or to the consumer receiving it.

Two old sayings apply when considering using a plumbing company that advertises no call out fee:

  • there is no such thing as a free lunch

  • you get what you pay for

At Whywait Plumbing, we charge a call-out fee or diagnostic fee and provide an upfront fixed price guarantee for all residential, domestic clients. There is no game playing, our clients are always informed of costs upfront, and there are no hidden costs or nasty surprises.

Free Plumbing Quotes

Free Plumbing Quotes

Free plumbing quotes or free estimates are not undertaken by Whywait Plumbing and have never done so on any service or maintenance plumbing works.

Yes we do free plumbing quotes at Whywait Plumbing only if you supply the plansYes, we will do free plumbing quotes if you bring into our office a set of design drawings such as hydraulic plans or architectural plans.

If we have to attend on-site at your home or business premises, there are significant costs involved for us. That is why we charge you a diagnostic fee.

Businesses who advertise that they undertake free quotes or no call out fee are devaluing their time and their expertise. I guarantee you will pay for their time, hidden somewhere in their charges because as the saying goes, there is no such thing as a free lunch.

Think about it, would you go to work for free?

We learnt long ago offering free plumbing quotes or estimates is a waste of money and company resources. In our experience people who call Whywait Plumbing asking for free plumbing quotes or expecting us to come to the site and solve their problems for free fall into the following categories:

  • dreamers who are toying with some vague idea of a plumbing installation such a third bathroom or outdoor kitchen who want us to design it all, solve all the problems but have little intention of using our services
  • price checkers who just want us to give them a comparison price in the hope we come up with a cheaper alternative to undertake the work
  • time wasting people who have a significant plumbing issue such as flooding in their backyard in heavy rainfall who want us to investigate and solve the problems and are absolutely insistent on picking our brains, getting all the information off us so they can then do it themselves or get a handyman to do it
  • the DIY homeowner who wants to pick our brain so he can run to Bunnings and be a weekend warrior playing at being a plumber.

We learnt at Whywait a long ago to accept that we cannot compete with competitors who devalue their plumbing licenses by racing to the bottom with clients who are only interested in PRICE, a cheap price, a less expensive than reasonable price, an entirely unreasonably and pathetically inadequate price that does not even cover the plumbers wages.

As the owner of Whywait Plumbing, I was lucky enough to learn a long time ago that we always had to do our budgets and know where our break-even cost was so we know when to say no. This ensures that we don’t waiver from our commitment to providing outstanding customer service from well trained and professional plumbers who stand behind their work.

As I said previously, there is no such thing as a free lunch because Whywait Plumbing Pty Ltd is a business that is legally obligated to generate profits.

Without profit, any business is just an expensive hobby.

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