Every week we have clients asking why we are required to install a TMV or tempering valve to their hot water system. The short, simple answer is because it’s the law.
The longer answer is because it’s about safety. A TMV or tempering valve reduces the risk of scalding. This is because storage type gas, electric, solar and heat pump systems are storing hot water at between 60° C and 75° C. You need to be aware a severe hot water burn can occur in one second when the water is delivered at 60° C or higher. Hot water burns like fire because:
- At 60°C, a severe burn can happen in 1 second
- At 55°C, a severe burn would take 10 seconds
- At 50°C, a severe burn would happen after 5 minutes
What is a TMV?
TMV or thermostatic mixing valve installed by Whywait Plumbing
A TMV is a thermostatic mixing valve but is commonly referred to as a TMV. The role of a TMV is to mix hot and cold water together to provide you with hot water delivery at your tap that is at a consistent temperature.
When we install your TMV, we set the temperature to deliver the hot water in all bathrooms at 45°C in aged care or childcare facilities or 50°C in all other bathrooms.
A TMV is compulsory for use when used in common areas for aged care or childcare. A TMV is very accurate and very responsive to fluctuations in incoming water temperatures keeping the temperature to within 1° C of the temperature that it has been set at when we install it.
Accuracy of temperature in the TMV is delivered by a thermally sensitive element which expands and contracts in response to the temperature fluctuations of the incoming cold and hot water. This expansion and contraction regulate the temperature by controlling how much cold water mixes with the hot water. An added safety feature of a TMV is that if cold water flows become too low, they shut down to prevent 60°C plus water being delivered.
What is a Tempering Valve?
Non-compliant tempering valve installation connected with flexihoses replaced by Whywait Plumbing
A tempering valve’s role is also to mix hot and cold water together to provide you with hot water delivery at your tap that is at a consistent temperature.
The tempering valve is a simple three-way valve that is temperature actuated to mix the hot and cold water. These days most come preset at 50°C and when we install them, we test them by measuring the temperature of the water from your hot taps in the bathroom.
A tempering valve is commonly used in residential homes as a one-off valve at the hot water service. A tempering valve is slower to respond to temperature fluctuations compared to a TMV plus it will deliver water to within 3°C of the temperature that it has been set at when we install it.
Which Valve do you Require?
The Plumbing Code of Australia in AS/NZS 3500.4:2018 is very specific about water temperature is section 1.11, which states:
- To avoid the likelihood of legionella bacteria growth, an installation shall store water at a temperature of not less than 60°C
- All new heated water installations shall deliver heated water not exceeding 45°C for the aged, the sick, children or people with disabilities in healthcare, aged care, early childhood, schools and nursing homes. For all other situations, heated water shall be delivered not exceeding 50°C.
Ultimately when we are installing a temperature control device, we are legally obliged to comply with the requirements above and much more as they are prescribed in AS/NZS 3500.4:2018.
Overall a TMV is more expensive to install initially compared to a tempering valve. However, a TMV has a much longer working life span compared to a tempering valve as they are more accessible to service and replace the working parts. A tempering valve, by comparison, is usually just replaced when it stops working as they are not easy to service or replace parts in.
In Queensland, all work undertaken on a TMV or tempering valve is reportable to the QBCC and must have a compliant Form 4 submitted. For your protection always demand a copy of your Form 4.
Unlicensed DIY plumbing work has never been legal in Queensland. Unfortunately, too many people think because they can buy plumbing products at Bunnings, then they can carry out the installation or repairs as well. In reality, the ability to undertake unlicensed plumbing work is extremely restricted in Queensland.
Technically DIY plumbing is classified as “Unregulated work” in Schedule 3 of the Plumbing and Drainage Regulation 2019 which was called into law on 1 July 2019.
So the “Unregulated work” that an unlicensed person can undertake in respect to plumbing work is not a great deal and for a good reason, as outlined below. Specifically, in Schedule 3, Unregulated work generally is defined as the following work for premises necessary for the following:
- replacing a shower head or domestic water filter cartridge
- replacing a jumper valve or washer in a tap
- repairing or replacing a drop valve washer, float valve washer or suction cup rubber in a toilet cistern
- replacing caps to ground level inspection openings on a sanitary drain
- cleaning or maintaining a ground-level grate for a trap on a sanitary drain
- installing or maintaining an irrigation or lawn watering system downstream from a tap, isolating valve or backflow prevention device on the supply pipe for the watering system
- repairing or maintaining an irrigation system for the disposal of effluent from a greywater use facility or on-site sewage facility
And those seven tasks listed above are the only legal DIY plumbing jobs that you may undertake without a plumbing licence. The only other exception to this is what is referred to as incidental unskilled tasks such as excavating or backfilling a trench
In Queensland, all plumbing work is legally required to be carried out under the Plumbing and Drainage Act 2018, Plumbing and Drainage Regulation 2019, Standard Plumbing and Drainage Regulation 2003 and Queensland Plumbing and Waste Water Code 2019. These acts and regulations are comprehensive in their requirements and outcomes concerning individual plumbing licences and training.
In addition, the Plumbing and Drainage Act 2018 calls into law The Plumbing Code of Australia. This is defined as the document in force from time to time called “National Construction Code volume 3 – Plumbing Code of Australia published by the Australian Building Codes Board. The Plumbing Code of Australia covers every aspect of plumbing and drainage setting out the minimum requirements for the construction, installation, replacement, repair and maintenance of all plumbing systems, specifically:
- Water services
- Sanitary plumbing and drainage systems
- Excessive noise
To be a plumbing contractor in Queensland, a company or individual must also hold appropriate contractors licences by the QBCC under the Queensland Building and Construction Commission Act 1991.
This is in addition to a plumbers occupational licence that allows us at Whywait Plumbing to lawfully carry out particular plumbing or drainage work. This licence ensures that all plumbing contractors have the correct technical qualifications and occupational license. No one other than a licensed plumbing contractor can undertake plumbing work no matter what the value of the work is. The threshold amount of $3000 does not apply to plumbing, drainage or gasfitting that applies to several other trades with QBCC licenses.
It is not worth the risk to undertake unlicensed DIY plumbing. It is illegal, plus it potentially voids your insurance coverage.
Plumbing laws nationwide safeguard the health of the nation. Plumbing is public health, now, and in the future.
Here at Whywait Plumbing, we frequently get a phone call asking does insurance cover water leaks? Every week we are called upon to deal with insurance companies or assessors on behalf of clients when they have sustained water damage to their home.
With water leaks just like everything else to do with insurance, there seem to be multiple grey areas with numerous interpretations. It is our experience we find every time we deal with an insurance company where the circumstances of the water leak are similar to previous we meet with a different response.
The product disclosure statement issued with your policy is where we find all the confusion starts. This is where the insurance company hopefully discloses what is covered by your policy. If you find the product disclosure statement confusing then call the insurance company to clarify what the coverage is that you are paying for. The more questions you ask, the more you will understand. Remember there is no such thing as a stupid question. Also, remember insurance companies record all calls, so keep diary notes of when you called and who you spoke to. Better still send them an email confirming your phone call and what your understanding was of the answers you received. This creates an electronic paper trail that can be utilised at a later date.
Important Definitions & Clauses
There are three important definitions and clauses which appear to apply to the question does insurance cover water leaks:
- the “Water Damage Clauses” in the actual policy
- the definition of what is water damage
- the definition of what is gradual water damage
The Water Damage Clauses
The water damage clauses you should always read carefully and ensure you understand. Generally, it will have a section with several clauses and subclauses in the policy which will cover water damage and what you can claim for if you make a water damage claim on your home.
As a rule, it will state precisely what water damage your insurance policy covers and what is excluded. The exclusions are what you need to be aware of as often they will include an all-encompassing negligence clause coupled with a failure to maintain your home in good repair. If you have these general all-encompassing clauses, ask your insurance company what they precisely mean as we’ve seen these clauses used to deny coverage where it was in a very grey area and open to interpretation in their favour.
The Definition of Water Damage
Water damage can occur in so many ways that it’s generally not well defined in your insurance policy. In our experience, insurance companies specify water damage in two ways:
- accidental or sudden water damage
- gradual water damage
We’ve found that instances such as burst pipes, burst taps, burst valves, overflowing sewerage, overflowing stormwater and storm damage are covered by most insurance policies. This is because it was a sudden event that you could not have prevented.
In contrast, the damage caused by slow plumbing leaks in pipes, showers, toilets, gutters and roofs not damaged by a storm is not covered as they are classified as gradual water damage.
The Definition of Gradual Water Damage
Essentially gradual water damage is the insurance policy get out of jail free card. It is water damage they assess has occurred gradually over time. Frequently the water damage was visible to the trained eye but invisible to you as it covers the rotting of timber under the paint or mould in the walls, floor or ceiling. Essentially the insurance company will conclude you were negligent in not maintaining your home.
Examples of gradual water damage we frequently see are:
- seepage from leaking taps into cupboards
- leaking shower trays
- leaking shower taps
- leaking toilet cisterns
- leaking drain pipes
- rusted out sections in gutters and roof
The water damage from many of these occurrences is often not covered by your insurance policy as it will be concluded you failed to keep your home in good repair through regular and reasonable maintenance.
Water Leak Prevention
The best way to avoid an unsuccessful water leak claim is regular maintenance by Whywait Plumbing. Now this will not prevent every possible water leak scenario happening, but it will demonstrate to the insurance company that you have been undertaking regular maintenance.
At Whywait Plumbing, we see instances every day of water damage that has occurred through the failure to maintain your home regularly. That is why we recommend all our clients to become a Service Partner and enjoy the VIP benefits of having a Service Partner Plan to maintain your most valuable asset, your home, proactively.
More and more Gold Coast plumbing businesses are advertising that they have no call out fee or a $0 call out fee. The perception this creates is that you are getting something for free as they will be cheaper. Of course, perception is never reality as no business can work for free. Let’s face it would you go to work for free?
Let’s face it, would you work for free?
Call Out Fees Ensure All Costs Are Transparent
Legitimate, professional plumbing businesses charge a call out fee because it costs from $50 – $150 just to arrive at your door. A call out fee is there to cover the expense to reach your home. This is because employees are still paid for driving to your home plus there is the running cost of the vehicle and all the other costs that never stop in running a business. Simply the call out fee helps cover costs, it’s not a profit centre nor could any plumber live off a call out fee.
Reality is that if a plumber is not charging you a call out fee then they are going to charge you the cost in coming to your home somewhere else.
The reality is that if a plumber is NOT charging a call out fee then the cost is coming from somewhere else…namely the fee they charge for a job.
Advertising a $0 call out fee or no call out fee is purely playing with words. It is a tactic to get you to call them because they know once they are at your home you are unlikely to send them away because you just want the plumbing work done.
There are four separate tasks involved in undertaking a plumbing repair:
- coming to your home
- inspecting the reported plumbing problem
- diagnosing the possible multitude of possibilities for what is causing the problem
- undertaking the repairs
No Call Out Fee Is Simply Playing Word Games
The splitting of costs into the above cost centres is sensible and transparent because every cost has to be paid for. There is no cost advantage to you if you pay no call out fee but are then charged $155.00 to inspect the blocked toilet and then be told that you have what you already knew that the toilet is blocked and the cost to unblock the drain is $660! Its just semantics and word games to get you to call them because you saw the word FREE.
Remember if something is FREE, it has no value to the business offering it nor to the consumer receiving it. Two old sayings apply when considering using a company that advertises no call out fee:
- there is no such thing as a free lunch
- you get what you pay for
At Whywait Plumbing we charge a call out fee and offer an upfront fixed price guarantee. There is no game playing, our customers are always informed and there are no hidden costs or nasty surprises.